Big Easy Covent Garden

The food arrived late and the waiter made a lot of mistakes

Evening out

Even though we arrived a few minutes before our booking, they said they'd text us when our table was ready. We then only got seated 20 minutes later after going up to the front desk three times. Service was then slow to catch attention, but was good when the waitress arrived. Food was good and ambience is great, albeit loud with the live music and echo-y so hard to hear each other!

The food and place was awesome. The service was a it poor though. It took them 30 minutes to take our order.

Had a brilliant time celebrating my birthday with 9 friends, we did the boozy weekend brunch which was great value for money. Only small issue was it took a little while for the food to come out but they kept our drinks full which more than made up for it. Would definitely come again.

Third time visiting for the boozy brunch, always impressed by the cost and service.

We love Lobster so we went for the al cart menu fantastic lobster ordered two 2lb lobsters. Might seem petty it's a long way down to to toilet. Service first rate. Enjoy

Lovely food, great atmosphere, will definitely recommend going. A bit disappointed with small aspects of the service and timing of the food coming out, but overall definitely worth a visit.

Excellent place -always return when in London -fantastic selection, price, staff are so friendly -LOVE IT!!

We had a lovely time, our waitress Agnes was amazing,
We only had one problem really the music was so loud we could not hear ourselves talk they did seat us right next to the band which were playing very loud I was so glad when they went on their break so I could talk to my family

We were there for an hour and a half. At least half an hour of that was from sitting down to food arriving, another 20 minutes was waiting for the bill and we didn't even have a starter or dessert. The chips my partner was supposed to have with her main didn't arrive until after she'd finished it and the drink that was included as part of my dinner deal wasn't even a pint. The men's toilets are miles away down flights of stairs and through multiple turns in the corridor and in the ladies toilet 4 out of the 6 cubicles weren't clean. There was also a really high pitched whistling or feed back constantly audible over the music tracks. I genuinely feel that you get better service, better meal deals and closer toilets in a Wetherspoons pub. I'd been really looking forward to having dinner here but was left feeling disappointed all round.

Great atmosphere and food. We had the Thursday special and the lobster and steak were to die for. Was recommended by a friend, and I too will be recommending.

Service, food & ambience great and I will go back. Only the jumbo shrimp were just king prawns. A bit of a rip off to pay £18 for 5 x king prawns. Highly recommend the lobster rolls.

None of the staff knew what they were doing. Food came before the drinks. Starters were ordered as a main but still came out first. No utensils given to eat lobster. No bowls provided for bones. Shambles.

Overpriced and still hungry
Nice environment and helpful staff

Our server was amazing! Went out of his way to make us happy, remembered our individual orders and was genuinely a nice person.

Great food as always you will not be disappointed and great service.

Sadly Bigeasy couldn't find our booking, inspite of the fact I had the open table acknowledgement number and had replied to the opentable email a few days earlier to confirm I would be attending.
The staff I spoke to were unhelpful and gave the impression they couldn't care less, no apoloy either.
Totally spoiled our day out !! Not good enough.

Messy, dirty And disorganised, sat around the corner so almost forgotten about

Firstly the food is absolutely outstanding. I always love big easy but id never gone to the covent garden one before. The service was all over the place unfortunately; being messed around with waiting for our prebooked table , not being served after waiting more than 20mins to even order drinks (We called them over ourselves) and nobody came to check on us once we did receive our food etc. There was no working air conditioning and no fans or windows for alternative. If you’ve ever been to a crab shack you will know this is a bad combo! Over all i love big easy and the food but I will probably stick to the canary wharf one.

Love the food. The ambiance. The bar is amazing. Staff are very friendly. We have eaten here many times and it’s always special.

Really good atmosphere, very deceiving from the outside as it appeared to be quite a small venue..... Until we got to the maitre D! The food was sooooo good! Excellent choice, something for even a fussy eater like me! Our waiter was attentive, not pushy and very polite. Will definitely visit again and recommend to friends

Go for the Prosecco with brunch - the frozen mojito is not super! Very icy, not very flavourful. The rest of the food is amazing - we love branching at The Big Easy!

Booked table for 10:30pm, service was poor more interested to clearing down and getting us out the door than serving. Why take late bookings if don’t want people in late

This was our first visit to the Big easy menu looked fantastic so we were looking forward to going. On arrival we were a bit shocked how busy it was but soon realised it was a very popular place to go!
The service was very good food was amazing . The selection of beer was a bit disappointing!
The entertainment was good which certainly added to the atmosphere.
Would recommend this to anyone!
Thank you see you all again soon

Cool place, just wish the brisket was better and the portion size was larger. Having lives in the US the brisket here is a bit dry unfortunately and not many sliced. Otherwise a cool place

Have been a number of times, this by far the worst experience. It was my birthday meal which all guests agreed was a bad experience.
We were sat next to server area that had wet cloths on the ledge right behind our heads. We had to ask to move theae.
Items were missing off our main food order, took 3 times to ask before getting them. One being garlic butter which was spilt on my dad's leg. No real apology from server.
Table was half cleared away at the end before paying.
Highly unlikely we'll ever return now because of this.
No apology at the end.

Great sociable bar and restaurant with yummy American food. The happy hour at the bar is great with fantastic music and a friendly atmosphere. The bbq food has oversized portions so GO HUNGRY and there is no need for a starter. Great place

Found this by accident and will be back. Lovely atmosphere, good beer and the food was amazing. Good daily specials- we had steak and lobster but will aim for a sharing plate next time.

A fun place and good food. You even get some cardiovascular activity if you need to go to the toilets.

Service at the bar was slow. Service at the table was very good. Food was a bit average - giant chips which did not get good reviews from the table. Lobster was a bit watery, ribs very fatty - though not bad value. Tables were uncomfortably close together. I wouldn't hurry back.

Great food and service. However, the music is too loud and people have to shout to have a conversation over lunch.

Food was good, took a little while to receive our drinks (came after we finished our starter).
I think this was a one off so I would still recommend coming.

Overall my friends and I had a great time. Food was great and we were all served quickly. We all enjoyed the happy hour drinks but a member of staff at the bar wasn’t overly friendly. He came across quite rude and impolite to one of my party.

Excellent food but our waitress was a little sloppy

Ribs were a little over cooked. Prawns could have had more seasoning to it but everything else, was alright.

Food is delicious but the portion is too small. It is not proportional to the price.

Second time visiting. Returned because of the really good lobster.
- Food was really good again
- Service was poorer than our first visit, quite shockingly. We had booked a table and arrived 15 minutes early and we’re told our table wasn’t ready so to have a drink at the bar and they would get us when it’s ready.
That didn’t happen and 10 minutes after we were meant to have been seated and approached the staff who said this and they had forgotten about us.
We were then crammed into a small table in a corner. The food was very good, as it was from our first visit. However being crammed so close to other people you couldn’t really have your meal in peace, and often were left looking at other tables being poorly served too.
It’s a real shame the service is absolutely awful and to add insult they charge a 12.5% service charge!
Unsure if I would return again as I would consider looking elsewhere for good lobster purely due to the service!

I booked for 6pm, arrived earlier went to the bar. Went back to reception at 6pm to be given a table. Was then told you have 1 hr 30mins & need to be left the table.
I was fine with this, we sat down to the smallest table ever but I understand it was busy.

We waited 25 mins while servers were cleaning tables around us, also serving tables with food & wasn’t even asked if we were ready to order food or a drink. Even served the table that was 2 inches from where we were sat.
I decided enough was enough so we left. On leaving I told the lady on reception, she asked what table we were at & would get me service.
I walked out.

Totally spoilt our evening as I had booked this as part of a Christmas present after we had seen a show near by.
Would never recommend the place or restaurants

Good for a lively night out with friends, food is good too, portions big.