Big Easy Covent Garden

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1. KC

   KnijurC

   Houston

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Great food and good service. Need real bbq sauce though..

   Report
2. S

   Stanlee

   London

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food2service4ambience4

   The overall experience was decent because the service was good and and starters were a very good portion.

   Report
3. GH

   GemH

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food1service1ambience2

   Food was lukewarm / cold in parts Service was slow

   Report
4. JP

   JackieP

   New York Area

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   overall1food3service1ambience2

   Service was awful! Ok it was busy after the London marathon but even so, we had to ask numerous times to order drinks, when they arrived just left on the end of the table. No new napkins or cutlery between starter & main course. They wanted to start clearing the table when people were still eating Waitress was very disinterested and when we saw another member of staff ask for her help (he had been rushed off his feet) she rolled her eyes at him. Very poor experience, so much so that I requested the 12.5% gratuity be removed. Such as shame as we've been before & it was great. We had booked here to celebrate completing the marathon - left a downer on the day

   Report
5. LC

   LeonC

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food1service1ambience2

   We arrived early for the booking and was shown to our seats by a very pleasant young lady. We orders drinks, and Coffee's that arrived cold and unpleasant! Less than a minute later, the manager came to tell us we only have 90 minutes allocated to us and not the advertised 120 minutes. We said not a problem, as it hadn't yet reached out booking time, but he was making the point because we were still waiting for a couple of people who were traveling down from up North. At our booking time, they were around five minutes away, but the manager come and told us to leave because the whole group was not there and he was giving us a hard time about not having enough time for our booking!.

   Report
6. NH

   NickH

   London

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Great service from the staff, always quick to provide more drinks for the bottomless brunch option. Great place, would highly recommend!

   Report
7. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined 3 days ago

   overall2food4service2ambience3

   Very expensive for what it is. American food is not that category to charge that sort if prices.

   Report
8. n

   nigelr

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   the ribs are amazing, where can they get ribs with so much meat on them, don't order too many starters, because you'll be so stuffed!

   Report
9. NP

   NatalieP

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   We arrived early and were seated straight away. Waitress very attentive and friendly. Drinks and food arrived very quickly. Food was delicious! Cocktails were great Great lively atmosphere. We went at 5pm with children and music was so ever slightly too loud but great energetic atmosphere. Will definitely go again!

   Report
10. AM

    AndyM

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food4service4ambience1

    Table availability was 20 minutes late after the booking, where the greeter emphasised the booking allowed 90 minutes at the table but offered no apology. Staffing levels appeared severely stretched but in fairness, the food was good, but quite expensive for what it was. Chips were a costly £4.90 extra! Kerching Overall - it was alright but no need to rush back.

    Report
11. JB

    JonathanB

    London

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food4service2ambience4

    Nice, but expensive and the serving staff don’t seem to know a lot about the menu or adding to the atmosphere.

    Report
12. CS

    CatherineS

    London

    4 reviews

    3.0

    4 reviews

    Dined 3 days ago

    overall3food5service3ambience3

    Great food but rude staff and felt very rushed. Restaurant was very noisy and we were crammed in amongst two large groups. It was a real shame as the meal was excellent.

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13. LS

    LouiseS

    London

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5

    Food was amazing and bought out to us very quickly! The bottomless deal was great value for money ... Our glasses were never empty!

    Report
14. SC

    SerdarC

    London

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5

    Great food, atmosphere and staff. Will definitely go again.

    Report
15. D

    Donovan78

    London

    1 review

    3.0

    1 review

    Dined 4 days ago

    overall3food5service3ambience4

    Overall the experience was outstanding. However the front desk lady was rude and uninterested. We got there early and explained our reservation was at 8, she said we had to wait which we accepted, however 40 min prior to my reservation I could see a table for 2 vacant, regardless we were left to wait at the entrance until 5 min prior to my reservation. Notwithstanding the table service was exceptional by the restaurant staff.

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16. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    Food and customer service was amazing!

    Report
17. BB

    BigBob

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food3service3ambience3

    Good food. Good service. Good ambience. With a little care and attention it could be outstanding. Pork ribs were dry. Sad that beef ribs aren’t an option. Truffle fries had a great taste but quite greasy. Starters were better than the mains. Three of the four of us left quite a lot of our main. Our waitress was very sweet and helpful, but obviously had too many tables to attend to, while other waiters seemed to be doing very little. This place could feel very special with attention to detail. We had to ask to be moved to a different table as the music was so loud we couldn’t hear each other. Live music is a great thing to have and the quality of musicians was very good. However, if one can’t hear the person one is sitting next to let alone those across the table it defeats the object of spending time together. Would love to see them improve the quality of the food and service. I would like to return in the future to see if these issues have been rectified.

    Report
18. PT

    PaulT

    London

    1 review

    3.0

    1 review

    Dined on September 26, 2022

    overall3food2service2ambience3

    Very noisy and the food, considering the price, wasn't really up to much. Won't go back but maybe it was just a one-off - I'm sure it's generally a great place.

    Report
19. T

    Taff

    Kent

    5 reviews

    3.0

    5 reviews

    Dined on September 25, 2022

    overall3food2service3ambience1

    Food was bland over priced with average service. The 12.5% service charge is an insult.

    Report
20. TJ

    TinaJ

    Norfolk

    1 review

    5.0

    1 review

    Dined on September 25, 2022

    overall5food5service5ambience5

    Absolutely fantastic place my boys and friends loved everything great service

    Report
21. R

    Rachel

    London

    1 review

    1.0

    1 review

    Dined on September 25, 2022

    overall1food2service1ambience2

    Took ages to be seen, cocktails were horrible and took forever to arrive. Wasn’t allowed to order a milkshake so when for a slushy instead and it had no ice. They forgot our water twice. Food was average, except one of the waitresses had really long hair that brushed over our food three times when she passed our table. And when we complained they didn’t even get the waitress to apologise or tie her hair back. Manager was rude and gave us nasty stares after he removed the contaminated food. Toilets were a mess.

    Report
22. G

    Ge77

    London

    1 review

    1.0

    1 review

    Dined on September 24, 2022

    overall1food1service1ambience1

    Ordered drinks on arrival waited 45 minutes for them to come. Food came before the drinks did and we had to order the drinks twice before we actually got them

    Report
23. G

    Gordonc

    1 review

    1.0

    1 review

    Dined on September 24, 2022

    overall1food1service1ambience1

    Check out my trip advisor review - don’t visit !!!!

    Report
24. PS

    PaulS

    London

    1 review

    2.0

    1 review

    Dined on September 24, 2022

    overall2food4service1ambience4

    Loud, great food and bar, service not up to standard you would expect!

    Report
25. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on September 24, 2022

    overall5food5service5ambience5

    My granddaughter enjoyed her lobster. The beef I had was divine. Attentive staff. Thank you

    Report
26. R

    Ruby23

    London

    2 reviews

    2.0

    2 reviews

    Dined on September 24, 2022

    overall2food3service2ambience2

    Molly our waiter was really nice, welcoming and very attentive. We had opted for the unlimited Bar.B.Q and unlimited frozen mojitos. The food was okay, the pulled pork was quite dry but the ribs were good. The corn bread was really good. The wait for drinks was ridiculous, I never know why some restaurants offer “unlimited” drinks but don’t keep up with the service advertised. You get 2 hours of unlimited, but there was around a 15-20 min wait after you ask for another drink. It wasn’t just our table, the table next to us had to keep asking and reasking for their glasses to be refilled. The whole atmosphere inside was just very chaotic and not enjoyable. I think Canary Wharf branch is much better. The toilets were also horrible.

    Report
27. SS

    SandraS

    London

    7 reviews

    5.0

    7 reviews

    Dined on September 24, 2022

    overall5food4service5ambience5

    Bottomless brunch really good value. Staff attentive and made sure our glasses were replenished quickly.

    Report
28. D

    Dean

    1 review

    2.0

    1 review

    Dined on September 24, 2022

    overall2food4service1ambience2

    Good food, but portion size was a little bit on the smaller side compared with other BBQ places I've been to! The staff were lovely and friendly apart from our waiter. He was so unfriendly and unhelpful it really put a downer on our experience.

    Report
29. OT

    OpenTable Diner

    Atlanta

    1 review

    5.0

    1 review

    Dined on September 22, 2022

    overall5food5service5ambience4

    The food was great. A bit loud given the crowd and live music.

    Report
30. DN

    DonnaN

    London

    2 reviews

    3.0

    2 reviews

    Dined on September 22, 2022

    overall3food4service1ambience2

    Really disappointed by table choice - it was high seating and very squashed for 4 people. My adult daughter had to swerve every time a waiter came past with a tray full of food, squashing into me, and I already had limited space due to the angle of the wall and table (couldn't pull my chair out). The drinks were good although one wasn't available, and we had to chase my daughter's drink even though the rest arrived. The food was good, but the lobster didn't seem like a full half with some meat missing.

    Report
31. MW

    MarkW

    Cheshire

    4 reviews

    1.0

    4 reviews

    Dined on September 21, 2022

    overall1food2service1ambience5

    Great environment/ atmosphere but the service was extremely slow / lacklustre. Food very poor didn’t do America justice, cold and not the best tasting. We we overall disappointed and won’t be returning.

    Report
32. CM

    CarolineM

    London

    1 review

    2.0

    1 review

    Dined on September 21, 2022

    overall2food4service1ambience5

    Service was very slow.Drinks ordered and came 30 minutes later with Missing items.Bottle of wine plonked on table without opening .We had 4 different servers who did not know what the other server did. Food is typical fayre. Ambience is fun .

    Report
33. H

    Happychappie

    London

    12 reviews

    4.0

    12 reviews

    Dined on September 21, 2022

    overall4food4service3ambience4

    Visited The Big Easy for the first time after reading good reviews. However since having made the booking there had been some pretty awful reviews left based on very poor service and slow service to those on the unlimited packages ie their waiter went in to hiding!! Our group was 4 people inc a 7yr old child and we ate at 5.30pm. I found the service to be good but it was frustrating that so much was out of stock - this inc many of the beers and also basics such as orange juice. On top of that all of their slush machines had broken meaning our daughter couldnt have fruit juice or a slush which was a shame. All of our food was very good. Its very traditional style which I like and felt like a typical american joint. I think the food is very much at the top end of the price range for what we were consuming but with the restaurant being nice and clean inside and with a good atmosphere we tolerated the slightly ambitious pricing. This is very notable on a 7oz fillet being £29 and with no sides. Add on some fries and broccoli and you were at near £40 for a small steak. For an extra £5-£8 we could have had this at Hawksmoor which is in a different league to that of Big Easy. Overall it was fine and I would be happy to go back but perhaps not race back as a favourite!

    Report
34. MG

    MarkG

    Liverpool

    1 review

    4.0

    1 review

    Dined on September 20, 2022

    overall4food3service2ambience4

    Visited Big Easy Covent Garden with friends, food was good but service was not so good… messed up the order and gave us the wrong bill at the end of the night … overall nice evening but could have been better

    Report
35. AC

    ACRouse

    London

    2 reviews

    2.0

    2 reviews

    Dined on September 20, 2022

    overall2food1service2ambience3

    Having heard good things about Big Easy, I was full of positive anticipation, especially as I had booked the restaurant as part of an evenings soirée for my girlfriend and I. Although our initial greeting by staff was very polite and welcoming, it did not forecast the standard of food we were to receive. How disappointed we were. To the overture of £25 each we were tempted in by the Tuesday night offer of unlimited fried shrimp. Sadly the unlimited aspect was indeed only the shrimp itself. Despite coming with a free alcoholic drink and a couple of trimmings (coleslaw, Tartar sauce and the like) much was left to be desired. Bland taste, unseasoned chips and cooked in more oil than an offshore North Sea rig, our hyped up scampi and chips was certainly not worth the price paid. One basket full more than sufficed, much to the astonishment of our waiter; astounded as he was when we asked for the bill without a second helping of basket batter. To add salt to the wounds we had the princely sum of £6 angled out of us as a service charge, for service which was adequate at best.

    Report
36. PC

    PaulC

    1 review

    3.0

    1 review

    Dined on September 20, 2022

    overall3food4service5ambience4

    Our waitress Sabira was very attentive and we could not have wished for better service

    Report
37. OT

    OpenTable Diner

    Yorkshire

    3 reviews

    4.0

    3 reviews

    Dined on September 20, 2022

    overall4food5service3ambience5

    Great food.

    Report
38. AR

    AlexanderR

    London

    1 review

    2.0

    1 review

    Dined on September 18, 2022

    overall2food3service1ambience4

    Service was extremely poor. Waiter took a long time to come and take order and that was the only time a waiter came to us without us asking for one. Wanted dessert but no one came so just asked for the bill.

    Report
39. ST

    SukT

    London

    1 review

    2.0

    1 review

    Dined on September 18, 2022

    overall2food3service2ambience3

    We've booked table for 6.45pm, got there a bit earlier was told to wait till our time so we waited but didn't get our table till 7pm. When we got into the restaurant there's a lot of empty tables so we really don't know what we are waiting for.

    Report
40. SE

    SheilaE

    Bath

    1 review

    3.0

    1 review

    Dined on September 18, 2022

    overall3food3service3ambience4

    Good food, slow service this time. Have visited before and received better service

    Report