Benihana - Troy, MI

Reseñas de Benihana - Troy, MI de comensales del restaurante. Basadas en valoraciones recientes.

1. I

   Irwin

   Detroit4 reseñas

   4.0

   Comieron en 25 de diciembre de 2024

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   We do realize, we dined on Christmas Day and that may have played a factor in the overall experience? A couple of things that stood out was when asked if we wanted fried rice, of course everybody responded absolutely, but there is never mention made of the $7 up charge per person. Person thus driving up my bill $35. Additionally, my wife had asked to add scallops to her filet mignon for $12.50, but they were not on the cart. The chef reached out to the waitress and she brought them to the chef. Additional line item charge of $23.50. Should have complained about both, but unfortunately the location was a mad house. The bottom line is, it was my Mom's 85th birthday and we broke free from the traditional Chinese (szuchuan, Mandarin, Mongolian) style restaurant and for $330.00 for (5) with no alcoholic or non-alcoholic beverages, we expect a little better.... even on Christmas. Oh, OMT, reservations were for 4:30 p.m. we didn't sit until nearly 5:30 p.m. and by the time we left the restaurant, it was after 7:00 p.m.
   

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2. G

   Gevi

   Detroit2 reseñas

   5.0

   Comieron en 25 de diciembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Ocean Treasure is always a hibachi delight...greet ambiance and service! So glad a real restaurant was open on Christmas 😀.
   

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3. T

   Tasha

   Detroit7 reseñas

   2.0

   Comieron en 25 de diciembre de 2024

   1. Global 2
   2. Comida 2
   3. Servicio 2
   4. Ambiente 2

   We did not get all the items that came with hibachi we had to wait an extra 30 mins due to the waitress not turning in the grill. The cook was inexperienced it was an overall bad experience. 
   

   Benihana - Troy, MISe respondió el 11 de enero de 2025

   Hey Tasha, We're really sorry to hear about your experience at Benihana - Troy, MI. We strive to provide the best service and it's clear we fell short during your visit. We apologize for the delay in receiving your order and the issues with your hibachi. We're also sorry to hear that you found our cook inexperienced. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to make things right. Best regards, The Management Team
   

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4. M

   Melissa

   Detroit1 reseña

   5.0

   Comieron en 25 de diciembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Tom was our chef and he did an exceptional job of preparing our food e aptly as ordered.
   

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5. P

   Pat

   Detroit1 reseña

   1.0

   Comieron en 25 de diciembre de 2024

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 2

   Our food was ordered gluten free which we received the meat, poultry, and vegetables however we had to ask for rice after we already ate our meal so everything felt off to us. It was a disappointing experience for us.
   

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6. N

   Naquay VIP

   Detroit7 reseñas

   5.0

   Comieron en 25 de diciembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   My experience was very exceptional. We will be back soon
   

   Benihana - Troy, MISe respondió el 26 de diciembre de 2024

   Thanks for visiting us, Naquay! We're thrilled to hear that you had an exceptional experience at Benihana - Troy, MI. It's wonderful to know that you enjoyed our food, service, and found great value in your visit. We always aim to provide our guests with the best possible experience, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back soon.
   

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7. K

   Kelly

   Detroit1 reseña

   2.0

   Comieron en 25 de diciembre de 2024

   1. Global 2
   2. Comida 5
   3. Servicio 2
   4. Ambiente 4

   Our reservation was at 7:30pm. We didn’t get our table until an hour later at 8:30pm and drinks were delayed and then food didn’t start getting cooked for roughly another 45min. The food was great however the timing didn’t allow us to make it to church.
   

   Benihana - Troy, MISe respondió el 26 de diciembre de 2024

   Thanks for the feedback, Kelly. We're glad to hear you enjoyed the food at Benihana - Troy, MI. We're sorry for the delay in seating and serving you. We understand how this affected your plans and we apologize for the inconvenience. We appreciate your patience and understanding. Your feedback is invaluable to us as we strive to improve our services. We hope to serve you better in the future.
   

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8. j

   jill

   San Francisco3 reseñas

   3.0

   Comieron en 24 de diciembre de 2024

   1. Global 3
   2. Comida 4
   3. Servicio 2
   4. Ambiente 4

   We had a reservation and weren’t seated for 40 min after reservation. The food is very pretty good and plentiful- we took most of it home. It was impossible to talk to anyone except those directly next to you.
   

   Benihana - Troy, MISe respondió el 26 de diciembre de 2024

   Hi Jill, We're truly sorry to hear about your experience at Benihana - Troy, MI. We understand how frustrating it can be to wait for a table and not be seated as quickly as you'd like. We also apologize if the service was not up to our usual standards. We're glad to hear that you enjoyed the food and that it provided you with a positive dining experience. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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9. T

   Tina

   Detroit1 reseña

   2.0

   Comieron en 22 de diciembre de 2024

   1. Global 2
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   The area we were in was cold as if they had the ac on. Food was just ok. This visit wasn’t a good experience like we’ve had in the past.
   

   Benihana - Troy, MISe respondió el 24 de diciembre de 2024

   Dear Tina, we apologize for any inconvenience this may have caused and we thank you for taking the time to share your feedback. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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10. J

    Jermaine

    Detroit6 reseñas

    2.0

    Comieron en 21 de diciembre de 2024

    1. Global 2
    2. Comida 2
    3. Servicio 2
    4. Ambiente 2

    Benihana has gone down. Poor food quality, bad service, and high prices!
    

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