Benihana - Troy, MI

Benihana - Troy, MI reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   John

   Detroit / Eastern Michigan1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ricardo was AMAZING!!! And we were surrounded by good people - overall great experience
   

   Benihana - Troy, MIResponded 2 days ago

   Thanks for the feedback, John! We're thrilled to hear that you had an amazing experience at Benihana - Troy, MI. It's always a pleasure to serve our guests and we're glad that our team made you feel welcome. We're also glad to know that you enjoyed our food and service. We strive to provide the best for our customers and your feedback is a testament to that. We look forward to serving you again soon!
   

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2. G

   Glenn

   Northern MI1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Chicken, larger pieces of, not fully cooked. 18% gratuities added in for poor service. Dessert not included until you ask for it. Food quantity extremely small portions. Cost / benefit poor. Been going for 30 years +, done.
   

   Benihana - Troy, MIResponded 2 days ago

   Thanks for the review, Glenn. We're truly sorry to hear that your experience at Benihana - Troy, MI didn't meet your expectations. We take pride in our food quality and it's clear we missed the mark during your visit. We acknowledge your concerns regarding the portions and gratuity, and we will certainly look into this. We're always striving to provide a better experience and your feedback helps us do that. We hope you'll give us another chance to impress you in the future.
   

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3. T

   Timmia

   Detroit / Eastern Michigan1 review

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was cool not too noisy or crowded or waitress wasn’t very attentive at all.
   

   Benihana - Troy, MIResponded 2 days ago

   Hello Timmia, Thank you for taking the time to share your feedback. We're glad to hear that you found our restaurant comfortable and enjoyable. However, we're sorry to learn that you didn't experience the same level of service you'd expect from us. We strive to provide attentive and friendly service to all of our guests, and we regret that we fell short in this instance. We will certainly take your comments into account as we continuously work to improve our services. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - Troy, MI Management Team
   

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4. D

   Dionicia

   Detroit / Eastern Michigan42 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The service was good! The food was good also! We enjoyed are self
   

   Benihana - Troy, MIResponded 6 days ago

   Thanks for visiting us, Dionicia! We're delighted to hear that you enjoyed the service and the food at Benihana - Troy, MI. We strive to provide an excellent dining experience for our guests and your feedback is truly appreciated. We look forward to serving you again soon.
   

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5. Q

   Quantarra

   Detroit / Eastern Michigan12 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went at 4pm the start of dinner and we were the first ones. It was very quiet and enjoyable
   

   Benihana - Troy, MIResponded 6 days ago

   Thanks for the review, Quantarra! We're thrilled to hear that you enjoyed your early dinner at Benihana - Troy, MI. It's wonderful to know that our service and food met your expectations. We strive to create a quiet atmosphere for our guests, and we appreciate your understanding. We look forward to your next visit!
   

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6. J

   Jacquelyn

   Detroit / Eastern Michigan3 reviews

   4.0

   Dined on May 19, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was great but the service wasn’t the best. Noticing a decline in service
   

   Benihana - Troy, MIResponded 6 days ago

   Hey Jacquelyn, Thank you for taking the time to review us. We're thrilled to hear that you enjoyed our food at Benihana - Troy, MI. However, we're sorry to hear that our service didn't meet your expectations. We always strive to provide excellent service to our guests and your feedback helps us improve. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Troy, MI Management Team
   

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7. V

   Vernon

   Detroit / Eastern Michigan7 reviews

   5.0

   Dined on May 19, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   First time coming here since it became a Benihana. Yes it’s been a while. We came here for my son’s 5th birthday, because he wanted to go to the “fire table restaurant” for his birthday. The hibachi chef was one of the best we’ve ever had. Food was excellent and bountiful. We will be back.
   

   Benihana - Troy, MIResponded 6 days ago

   Thanks for visiting us, Vernon! We're thrilled to hear that your son's birthday celebration at Benihana - Troy, MI was a success. It's wonderful that you enjoyed the hibachi chef and found the food to be excellent and bountiful. We're glad we could make your son's birthday memorable. Your kind words mean a lot to us. We look forward to welcoming you back soon. Best, The Management Team
   

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8. P

   Princess

   Detroit / Eastern Michigan1 review

   5.0

   Dined on May 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I loved everything about my reservation! It was perfect .
   

   Benihana - Troy, MIResponded 6 days ago

   Hey Princess, We're over the moon to hear that you loved your reservation at Benihana - Troy, MI! It's fantastic to know that everything was perfect for you. Your kind words and high ratings for our food, service, and value are greatly appreciated. We can't wait to welcome you back for another perfect experience! Best wishes, The Management Team
   

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9. M

   Micah

   Unspecified1 review

   5.0

   Dined on May 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   With a reservation in place, our family of four arrived at the restaurant on a bustling Saturday night and were seated without hesitation. The staff expertly handled our drink and food orders. The hostess, servers, and kitchen staff all contributed to an outstanding experience; the restaurant's spotless and well-organized environment was notable. With a reservation in place, our family of four arrived at the restaurant on a bustling Saturday night and were seated without hesitation. The staff expertly handled our drink and food orders. The hostess, servers, and kitchen staff all contributed to an outstanding experience; the restaurant's spotless and well-organized environment was notable. Chef NHA, who has been part of the team for more than 18 years, deserves particular commendation for his culinary expertise, attentive service, and warm greeting. Given our frequent visits to Benihana, the quality of food and service we received was remarkable.
   

   Benihana - Troy, MIResponded 6 days ago

   Hello Micah, We're thrilled to hear about your wonderful experience at Benihana - Troy, MI. It's always a pleasure to know that our efforts to provide a spotless and organized environment for our guests are appreciated. We're glad that you and your family had a memorable dining experience and that our team made your evening special. Your kind words about our team and the quality of our food have truly made our day! We're truly grateful for your continued patronage and we look forward to serving you again soon. Best regards, The Management Team
   

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10. T

    Tony

    Detroit / Eastern Michigan2 reviews

    3.0

    Dined on May 17, 2025

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 5

    My Hibachi steak was very fatty as well as others at the table. We were not told about the upcharge for chicken fried rice just asked if we wanted it, as if it were part of our meal. The refills on water and soda were scarce and we had to track the wait staff down. The Hibachi chef was awesome.
    

    Benihana - Troy, MIResponded 6 days ago

    Thanks for the review, Tony. We're truly sorry to hear that your experience at Benihana - Troy, MI didn't meet your expectations. We take pride in our food quality and it sounds like we missed the mark during your visit. We also appreciate your feedback about our service and pricing. It's essential for us to improve, and your input helps us do just that. We're glad to hear you found our Hibachi chef to be awesome, and we hope to have the opportunity to serve you again soon. Best regards, Benihana - Troy, MI Management Team
    

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