Benihana - Schaumburg, IL

Benihana - Schaumburg, IL reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Karen VIP

   Chicago165 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came here to celebrate our daughter’s high school graduation and Benihana did an amazing job. Our waitress was so sweet and really made our experience exceptional. Our food was excellent as well.
   

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2. E

   Erin VIP

   Chicago76 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   I really love the food at Benihana's. The prices are extremely high now, though. When you're paying for your meal, which is around $30 to over $40 dollars if you substitute white rice for fried rice, they charge you an additional $7.50, which I think is outrageous. We had four people, and our bill with drinks, appetizers, and food was $375, which included the tip. It was good, but it was not that good to pay that amount of money.
   

   Benihana - Schaumburg, ILResponded 1 day ago

   Hello Erin, Thank you for your feedback. We're glad you enjoy our food at Benihana - Schaumburg, IL. We understand your concerns about our pricing. We strive to provide the best value and service. Your feedback is valuable to us. We hope to serve you again soon. Best, The Management Team
   

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3. P

   Pratip

   Chicago5 reviews

   3.0

   Dined on May 12, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   We had a reservation for 7:30 and had to wait for 45 mins for our table. The chef was too busy and tired. The food was ok. The lady serving us was nice.
   

   Benihana - Schaumburg, ILResponded on May 14, 2025

   Hey Pratip, We appreciate you taking the time to share your experience at Benihana - Schaumburg, IL. We're sorry to hear about the wait time you experienced, it's not the standard of service we aim to provide. We also regret to hear that you found our food just ok. Your feedback is important to us and we'll certainly take it into consideration to improve our service. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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4. T

   Tara

   Chicago1 review

   3.0

   Dined on May 11, 2025

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   We made reservations at Benihana for Mother's Day. Upon checking in, we were shocked that we would have to wait 1 hours beyond our reservation time. We were not given an explanation for this which was upsetting. The food and service were great, but definitely disappointed with the poor timing and communication.
   

   Benihana - Schaumburg, ILResponded on May 13, 2025

   Hey Tara, We're really sorry to hear about your Mother's Day experience at Benihana - Schaumburg, IL. We understand how frustrating it can be to wait beyond your reservation time and we sincerely apologize for the inconvenience you experienced. We're glad to hear that you enjoyed our food and service. We strive to provide excellent service and it's clear we fell short this time. Your feedback is invaluable to us and we'll definitely take it into account to improve our reservation system and communication. We hope you'll give us another chance to make your next visit a more pleasant one. Best, The Management Team
   

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5. RJ

   RashJ VIP

   Chicago9 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   We had to wait 30 minutes even though we had a reservation.
   

   Benihana - Schaumburg, ILResponded on May 13, 2025

   Hi Rash, We're sorry to hear about your recent experience at Benihana - Schaumburg, IL. It's disappointing to know that you had to wait despite having a reservation, and we understand how frustrating that can be. We always aim to provide efficient service and we apologize for any inconvenience caused. Your feedback is invaluable to us and we will definitely look into this matter to improve our service. We hope to have the opportunity to serve you again in the future and provide you with a better experience. Best Regards, The Management Team
   

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6. M

   Mary

   Chicago34 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   First time my MIL had ever been to this type of restaurant and she absolutely loved it! Made Mothers Day extra special! Our waitress Mindy was super attentive, bringing drink refills without being asked and clearing dishes quickly. The food was delicious and plentiful!
   

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7. C

   Cathy

   Chicago1 review

   5.0

   Dined on May 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Simon is the BEST!! He is so attentive to our requests.
   

   Benihana - Schaumburg, ILResponded on May 4, 2025

   Thanks for the review, Cathy! We're thrilled to hear that you had a great experience at Benihana - Schaumburg, IL. It's wonderful to know that our team was attentive and met your needs. We strive to provide excellent service and it sounds like we hit the mark during your visit. We appreciate your kind words and look forward to serving you again soon!
   

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8. J

   Joseph

   Chicago28 reviews

   5.0

   Dined on April 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great, as always. Kany was great. Didn’t have my house favorite beer- Kirin lite!
   

   Benihana - Schaumburg, ILResponded on April 29, 2025

   Thanks for visiting us, Joseph! We're thrilled to hear that you enjoyed your experience at Benihana - Schaumburg, IL. It's always a pleasure to serve our guests and we're glad we could make your visit memorable. We're sorry to hear that you didn't have your favorite beer. We appreciate your feedback and will make sure to look into this. We look forward to welcoming you back soon!
   

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9. D

   Debbie VIP

   Chicago10 reviews

   5.0

   Dined on April 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service and entertaining and delicious food prepared by our chef. He made the dinner so enjoyable
   

   Benihana - Schaumburg, ILResponded on April 29, 2025

   Thanks for the review, Debbie! We're thrilled to hear that you had a wonderful experience at Benihana - Schaumburg, IL. It's great to know that our chef's food was enjoyable and that our service made your evening special. We strive to provide an enjoyable dining experience for all our guests, and your feedback lets us know we're on the right track. We appreciate your high ratings and look forward to welcoming you back soon!
   

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10. A

    Amila

    Chicago4 reviews

    4.0

    Dined on April 26, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Fun to do with a group or celebration. Service and chefs were great
    

    Benihana - Schaumburg, ILResponded on April 30, 2025

    Thanks for the review, Amila! We're thrilled to hear that you and your group had a fun time celebrating at Benihana - Schaumburg, IL. It's wonderful to know that our service and chefs met your expectations. We appreciate your feedback and will strive to improve where we can. We hope to welcome you back soon!
    

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