Benihana - San Diego, CA

Commentaires sur le restaurant Benihana - San Diego, CA de personnes qui y ont mangé. Selon des cotes récentes.

1. k

   kathy

   San Francisco5 commentaires

   2.0

   Y est allé il y a 2 jours

   1. Cote globale 2
   2. Nourriture 3
   3. Service 1
   4. Ambiance 2

   Our server brought our soup, salad and drinks quickly. Then we waited for over an hour for our 'chef' to arrive and start the main course. He said we were his last group and main goal seemed to be to finish with us and go home For our 5 course meal, the shrimp appetizer was 2 shrimp. The vegetables were sliced onions. And we never got any or were offered any green tea. Basically it was rice and meat. The chef had asked if there were any birthdays and we told him yes.. So, when he left without any celebration, i asked and they sent the server back with someone to sing happy birthday. It was not with tambourines and fancy fanfare that we had seen chefs do earlier. It was sad and extremely disappointing as i believe you pay for the experience. The past joy of going to Benihana's for a celebration is gone on so many levels. Side note - the interior is tired and in desperate need of a remodel. That's it for us, we won't be going back...
   

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2. G

   Graci

   Chicago 1 commentaire

   3.0

   Y est allé il y a 5 jours

   1. Cote globale 3
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Great food and atmosphere, parking is a bit difficult and they do charge $8 for valet. We did wait an hour after making a reservation which was irritating but the service was still top notch.
   

   Benihana - San Diego, CAA répondu il y a 4 jours

   Thanks for the feedback, Graci! We're thrilled to hear that you enjoyed our food and atmosphere at Benihana - San Diego, CA. We understand that parking can be a bit challenging, and we apologize if it caused any inconvenience. We appreciate your patience and understanding. We're glad to hear that our service was up to par despite the wait. We look forward to serving you again soon!
   

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3. T

   Taylor

   San Diego1 commentaire

   1.0

   Y est allé il y a 5 jours

   1. Cote globale 1
   2. Nourriture 2
   3. Service 1
   4. Ambiance 1

   Made a 7pm reservation. Wasn’t seated till 8:30. Didn’t eat till 9:30. Show was below average. Absolutely no interaction with guests. Just watched a man cook food for double the price. Don’t recommend.
   

   Benihana - San Diego, CAA répondu il y a 3 jours

   Hi Taylor, we're truly sorry to hear about your experience at Benihana - San Diego, CA. It's always our goal to provide a memorable dining experience for our guests, and we regret that we fell short during your visit. We understand that waiting for an extended period of time is frustrating, and we apologize for any inconvenience caused. We're also disappointed to hear that our service did not meet your expectations. Your feedback is invaluable, and we'll certainly use it to improve our service and food quality. We hope you'll give us another chance to make it right in the future. Best regards, Benihana - San Diego, CA Management Team
   

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4. B

   Bryan

   San Diego1 commentaire

   5.0

   Y est allé il y a 6 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   The food here is absolutely delicious! Every dish i tried was bursting with flavor and cooked to perfection. Highly recommend the hibachi shrimp & steak and As well Paul the chef is a great cook and skilled chef thank you for your support.
   

   Benihana - San Diego, CAA répondu il y a 5 jours

   Thanks for visiting us, Bryan! We're thrilled to hear that you enjoyed your experience at Benihana - San Diego, CA. It's wonderful to know that our hibachi shrimp & steak and As well Paul were a hit with you! We strive to provide our guests with the best food and service, and it's heartening to hear that we hit the mark during your visit. We appreciate your high recommendation and look forward to serving you again soon. Best, The Management Team
   

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5. G

   Gabriela

   San Diego11 commentaires

   3.0

   Y est allé il y a 7 jours

   1. Cote globale 3
   2. Nourriture 4
   3. Service 3
   4. Ambiance 3

   Our chef was funny and made us a delicious dinner. He made up for very slow service. This is the first time Benihana dissappoints due to the service. It took over 30mins between soup & salad for our chef to be available. I had to ask Manager several times for the status. Plan on being very patient when going to MV Benihana’s.
   

   Benihana - San Diego, CAA répondu il y a 5 jours

   Hey Gabriela, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your dinner and our funny chef. However, we're sorry to hear about the service you experienced. We understand how frustrating it can be to wait for your meal and we apologize for the inconvenience caused. We appreciate your patience and patience will be extended to all our guests. We're committed to improving our service and your experience with us. We hope to have the opportunity to serve you again soon. Best regards, Benihana - San Diego, CA The Management Team
   

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6. S

   Shella

   San Diego2 commentaires

   5.0

   Y est allé le 24 avril 2025

   1. Cote globale 5
   2. Nourriture 3
   3. Service 5
   4. Ambiance 5

   Everyone did a great service and courteous. Thank you so much.
   

   Benihana - San Diego, CAA répondu il y a 6 jours

   Hey Shella, We're thrilled to hear that you had a great experience at Benihana - San Diego, CA! It's always our goal to provide excellent service and courteousness to our guests. We're glad we could meet your expectations. We appreciate your feedback and will continue to work on improving our food, value, and service. We hope to welcome you back soon! Best, The Management Team
   

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7. N

   Nadia

   San Diego2 commentaires

   1.0

   Y est allé le 24 avril 2025

   1. Cote globale 1
   2. Nourriture 5
   3. Service 1
   4. Ambiance 3

   Waited 30 minutes after our reservation time to be seated and waited an additional 30 minutes for the chef to come to our table. Our reservation was at 7:30 > got sat at 8:00pm> chef didn’t start till a bit after 8:30> didn’t leave the restaurant till 9:30pm
   

   Benihana - San Diego, CAA répondu le 24 avril 2025

   Thanks for visiting us, Nadia. We're truly sorry to hear about your experience at Benihana - San Diego, CA. It's always our goal to provide our guests with a seamless dining experience, and we're disappointed to hear that we fell short during your visit. We understand that waiting can be frustrating, especially when you're looking forward to a meal. We take your feedback seriously and will work on improving our service. We hope to have the opportunity to serve you better in the future.
   

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8. A

   Antonina

   San Diego4 commentaires

   5.0

   Y est allé le 23 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Tiffany was absolutely amazing. I had accidentally booked the bar for our reservation thinking it was the teppanyaki. She made my birthday dinner. I’ve chosen Benihana for my birthday dinner for the last 4 years and the experience gets better. Food is always delicious.
   

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   Benihana - San Diego, CAA répondu le 24 avril 2025

   Thanks for the review, Antonina! We're thrilled to hear that you chose Benihana - San Diego, CA for your birthday dinner and had a memorable experience with us. We're glad that our food met your expectations and we're delighted to know that you've had the best experience every time. We look forward to serving you again for many more celebrations in the future!
   

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9. E

   Eduardo VIP

   San Diego48 commentaires

   3.0

   Y est allé le 22 avril 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 3
   4. Ambiance 2

   Experience is good once the chef arrives.. key words: once the chef arrives. The 1.5 hours prior to that after you showed up on time for your rsvp you are on your own. This restaurant used to run on time, now any visit takes 3-3.5 hours if you are lucky (waiting 50% of the time and enjoying the other 50% of the time). I miss the old version of this Benihana.
   

   Benihana - San Diego, CAA répondu le 23 avril 2025

   Thanks for the review, Eduardo. We're sorry to hear about your recent experience at Benihana - San Diego, CA. We understand your frustration regarding the long wait times and we apologize for any inconvenience it may have caused. We strive to provide efficient service and it's clear we fell short during your visit. Your feedback is invaluable to us and we will certainly look into this matter. We hope to have the chance to welcome you back for an improved experience.
   

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10. N

    Nicholas

    Dallas1 commentaire

    1.0

    Y est allé le 22 avril 2025

    1. Cote globale 1
    2. Nourriture 2
    3. Service 1
    4. Ambiance 3

    Extremely poor experience. Our reservation was for 6:45 and we weren’t seated until 7:15. We arrived on time- - 6:40. Once seated, they did not start our grill experience until 8:45. Yes, two hours after our reservation time, dinner was just getting started. Some staff were apologetic, the majority were not. It was told to us they had 4 workers who didn’t show up for there shift and they were calling people in. We were on a family vacation and almost decided to leave at the 2 hour point when dinner hadn’t even started. Would highly not recommend.
    

    Benihana - San Diego, CAA répondu le 23 avril 2025

    Thanks for visiting us, Nicholas. We're truly sorry to hear about your recent experience at Benihana - San Diego, CA. It's quite disappointing to hear that your visit was longer than expected and that you didn't experience the timely service we strive to provide. We understand how important time is during a special occasion and we apologize for any inconvenience caused. We're grateful for your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the dining experience you deserve.
    

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