Benihana - San Diego, CA

Le recensioni di Benihana - San Diego, CA delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. M

   Mike

   San Francisco1 recensione

   2.0

   Visitato 1 giorno fa

   1. Complessivo 2
   2. Cibo 5
   3. Servizio 2
   4. Atmosfera 3

   We have eaten here on several occasions and it was always a good or great experience. However this time was different because we had a 7:30 reservation on a Saturday night. They did not seat us until 9:00. When we arrived at 7:25 the hostess informed us it would be a moment. We expected 5-10 minutes like a normal restaurant. After 15 minutes we checked back in and the hostess informed us that the prior guests were not leaving as anticipated. Okay, that sounded reasonable it should just be a few more minutes. At 8:05 Benihana sent us a text stating, "Your table is ready. Check in now at Benihana." We checked in at 8:06 and the hostess told us to stand by the "wines " and someone would seat us shortly. Okay ,probably 5-10 mimutes max. Right? Wrong!! We stood there until 8:45 while checking back with the hostess on several occasions. Finally, a very angry hostess led us to our table at 9:00. Total disrespect with no menus. This hostess was one of the most mean spirited people I have met in my life. That is saying a lot as I've had to serve some very angry people in my 29 year career in the airline industry. Do not eat here on a Saturday night unless you are willing to endure a 1+30 wait; and that is with a reservation. It seems a reservation means nothing here. The unreasonable wait and the total lack of respect ruined our family experience on this night.
   

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2. S

   Sandra

   Exclusive1 recensione

   4.0

   Visitato 1 giorno fa

   1. Complessivo 4
   2. Cibo 5
   3. Servizio 4
   4. Atmosfera 5

   We went to Benihana for my son's birthday. It was a very busy night and I think we somehow fell through the cracks. After we were seated, it took 35 minutes for a server to come to the table. Fortunately the server knew we had been waiting and brought our drinks quickly. The chef (Trevor) was worth waiting for. He was funny, lively and a great chef. Our food was excellent. We had seafood, steak and chicken, all good choices. It's a bit pricey (about $50 a plate) but nice for a special occasion.
   

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3. M

   Melanie

   San Diego4 recensioni

   4.0

   Visitato 2 giorni fa

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 4
   4. Atmosfera 2

   I was disappointed they didn’t take a picture like usual. I’ve been taking my kids here on their bdays since they were 8 and 5 now they’re 17 and 14 and we didn’t get the annual Benihana picture. We took our own but it’s not the same.
   

   Benihana - San Diego, CAHa risposto 1 giorno fa

   Thanks for the feedback, Melanie! We're sorry to hear that your recent visit didn't live up to the usual experience. We understand how important special occasions are and we're disappointed to hear that we fell short in capturing the joy of your family's birthday. We'll certainly take your comments into account as we strive to improve our guest experience. We hope you'll give us another chance to make it up to you in the future.
   

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4. R

   Rochelle

   Unspecified1 recensione

   1.0

   Visitato 2 giorni fa

   1. Complessivo 1
   2. Cibo 5
   3. Servizio 1
   4. Atmosfera 3

   Had a 6pm reservation, but didn’t get seated until 7:15pm. Reception and Host were rude. Food was great though.
   

   Benihana - San Diego, CAHa risposto 1 giorno fa

   Thanks for the feedback, Rochelle. We're glad to hear you enjoyed the food at Benihana - San Diego, CA. We apologize for the delay in seating you and the experience you had with our service. We strive to provide a pleasant and welcoming environment for all our guests, and we regret that we fell short during your visit. Your feedback is valuable to us and will be used to improve our service. We hope to have the opportunity to serve you again and provide a better experience.
   

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5. k

   kathy

   San Francisco6 recensioni

   2.0

   Visitato 5 giorni fa

   1. Complessivo 2
   2. Cibo 3
   3. Servizio 1
   4. Atmosfera 2

   Our server brought our soup, salad and drinks quickly. Then we waited for over an hour for our 'chef' to arrive and start the main course. He said we were his last group and main goal seemed to be to finish with us and go home For our 5 course meal, the shrimp appetizer was 2 shrimp. The vegetables were sliced onions. And we never got any or were offered any green tea. Basically it was rice and meat. The chef had asked if there were any birthdays and we told him yes.. So, when he left without any celebration, i asked and they sent the server back with someone to sing happy birthday. It was not with tambourines and fancy fanfare that we had seen chefs do earlier. It was sad and extremely disappointing as i believe you pay for the experience. The past joy of going to Benihana's for a celebration is gone on so many levels. Side note - the interior is tired and in desperate need of a remodel. That's it for us, we won't be going back...
   

   Benihana - San Diego, CAHa risposto 3 giorni fa

   Hey Kathy, We're really sorry to hear about your experience at Benihana - San Diego, CA. We pride ourselves on our service and it's clear we missed the mark during your visit. We apologize for the delay in serving your meal and not making you feel celebrated. We also regret hearing that you found our interior to be tired and in need of a remodel. We understand that our pricing reflects the quality of our food and service, and we're sorry if that disappointed you. We hope you'll give us another chance to provide the joy you've known at Benihana's before. Best, The Management Team
   

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6. G

   Graci

   Chicago1 recensione

   3.0

   Visitato il giorno 27 aprile 2025

   1. Complessivo 3
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Great food and atmosphere, parking is a bit difficult and they do charge $8 for valet. We did wait an hour after making a reservation which was irritating but the service was still top notch.
   

   Benihana - San Diego, CAHa risposto 7 giorni fa

   Thanks for the feedback, Graci! We're thrilled to hear that you enjoyed our food and atmosphere at Benihana - San Diego, CA. We understand that parking can be a bit challenging, and we apologize if it caused any inconvenience. We appreciate your patience and understanding. We're glad to hear that our service was up to par despite the wait. We look forward to serving you again soon!
   

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7. T

   Taylor

   San Diego1 recensione

   1.0

   Visitato il giorno 27 aprile 2025

   1. Complessivo 1
   2. Cibo 2
   3. Servizio 1
   4. Atmosfera 1

   Made a 7pm reservation. Wasn’t seated till 8:30. Didn’t eat till 9:30. Show was below average. Absolutely no interaction with guests. Just watched a man cook food for double the price. Don’t recommend.
   

   Benihana - San Diego, CAHa risposto 6 giorni fa

   Hi Taylor, we're truly sorry to hear about your experience at Benihana - San Diego, CA. It's always our goal to provide a memorable dining experience for our guests, and we regret that we fell short during your visit. We understand that waiting for an extended period of time is frustrating, and we apologize for any inconvenience caused. We're also disappointed to hear that our service did not meet your expectations. Your feedback is invaluable, and we'll certainly use it to improve our service and food quality. We hope you'll give us another chance to make it right in the future. Best regards, Benihana - San Diego, CA Management Team
   

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8. B

   Bryan

   San Diego1 recensione

   5.0

   Visitato il giorno 26 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   The food here is absolutely delicious! Every dish i tried was bursting with flavor and cooked to perfection. Highly recommend the hibachi shrimp & steak and As well Paul the chef is a great cook and skilled chef thank you for your support.
   

   Benihana - San Diego, CARisposta inviata il giorno 27 aprile 2025

   Thanks for visiting us, Bryan! We're thrilled to hear that you enjoyed your experience at Benihana - San Diego, CA. It's wonderful to know that our hibachi shrimp & steak and As well Paul were a hit with you! We strive to provide our guests with the best food and service, and it's heartening to hear that we hit the mark during your visit. We appreciate your high recommendation and look forward to serving you again soon. Best, The Management Team
   

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9. G

   Gabriela VIP

   San Diego12 recensioni

   3.0

   Visitato il giorno 25 aprile 2025

   1. Complessivo 3
   2. Cibo 4
   3. Servizio 3
   4. Atmosfera 3

   Our chef was funny and made us a delicious dinner. He made up for very slow service. This is the first time Benihana dissappoints due to the service. It took over 30mins between soup & salad for our chef to be available. I had to ask Manager several times for the status. Plan on being very patient when going to MV Benihana’s.
   

   Benihana - San Diego, CARisposta inviata il giorno 27 aprile 2025

   Hey Gabriela, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your dinner and our funny chef. However, we're sorry to hear about the service you experienced. We understand how frustrating it can be to wait for your meal and we apologize for the inconvenience caused. We appreciate your patience and patience will be extended to all our guests. We're committed to improving our service and your experience with us. We hope to have the opportunity to serve you again soon. Best regards, Benihana - San Diego, CA The Management Team
   

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10. S

    Shella

    San Diego2 recensioni

    5.0

    Visitato il giorno 24 aprile 2025

    1. Complessivo 5
    2. Cibo 3
    3. Servizio 5
    4. Atmosfera 5

    Everyone did a great service and courteous. Thank you so much.
    

    Benihana - San Diego, CARisposta inviata il giorno 26 aprile 2025

    Hey Shella, We're thrilled to hear that you had a great experience at Benihana - San Diego, CA! It's always our goal to provide excellent service and courteousness to our guests. We're glad we could meet your expectations. We appreciate your feedback and will continue to work on improving our food, value, and service. We hope to welcome you back soon! Best, The Management Team
    

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