Benihana - Newport Beach, CA

Le recensioni di Benihana - Newport Beach, CA delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. L

   Liza

   Orange County1 recensione

   3.0

   Visitato oggi

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 2
   4. Atmosfera 3

   We were celebrating my son’s 10th birthday and sadly the staff we had wasn’t really very exciting. Our chef was just there to cook. He added in a couple of obligatory shrimp tail tosses and an egg roll but that was it. Seeing how engaging the other chefs were left us all a bit disappointed.
   

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2. K

   Katrina

   Orange County3 recensioni

   4.0

   Visitato oggi

   1. Complessivo 4
   2. Cibo 3
   3. Servizio 4
   4. Atmosfera 5

   The food was over salted and the restaurant seemed understaffed as it took a long while between a single server clearing empty plates in between courses (for multiple tables). Water was also left empty majority of the time. Chef was also told there was a sesame seed allergy prior to the dinner and he put sesame seeds on the fried rice.
   

   Benihana - Newport Beach, CAHa risposto oggi

   Dear Katrina, Thank you for taking the time to share your experience. We sincerely apologize that your visit did not meet expectations. It’s clear we fell short in several key areas, including seasoning, timely service, and—most importantly—respecting a communicated allergy. This is unacceptable and we take it extremely seriously. We are currently reviewing what went wrong with our kitchen and service teams to ensure this does not happen again. Your feedback is invaluable in helping us improve, and we are committed to providing a safer, more attentive dining experience going forward. We’d appreciate the opportunity to make this right. If you're open to it, please reach out to us at [contact info], so we can personally apologize and discuss how we can make your next visit a better one.
   

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3. K

   Kim VIP

   Orange County15 recensioni

   5.0

   Visitato 1 giorno fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   The food and service was excellent. I have to admit it was the best Filet Mignon I have ever had. There was no wait time at all, as soon as we walked in and confirmed our reservation, we were seated within a few minutes. The waitress and the chef were nice and energetic. We went for my son's birthday and he had a great time. We will definitely start making this an annual birthday tradition.
   

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4. F

   Frank

   Orange County2 recensioni

   5.0

   Visitato 2 giorni fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   We enjoyed dining at Benihana in Newport Beach. The restaurant was clean, staff were friendly and helpful and food was great. It was not too crowded or noisy as the other location. We arrived and got seated right away which was awesome.
   

   Benihana - Newport Beach, CAHa risposto 1 giorno fa

   Thanks for visiting us, Frank! We're thrilled to hear that you had a great dining experience at Benihana - Newport Beach, CA. It's wonderful to know that our staff, food, and cleanliness met your expectations. We appreciate your kind words and high ratings. We're always striving to provide the best service possible and we hope to see you again soon!
   

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5. A

   Anthony VIP

   Orange County11 recensioni

   5.0

   Visitato 2 giorni fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Dinner was great! Normally, it’s a good experience, but Chef Hunter was spectacular! Even saw a couple new tricks during the “show” that we hadn’t seen before. :)
   

   Benihana - Newport Beach, CAHa risposto oggi

   Hello Anthony, Thank you for your wonderful review! We're thrilled to hear that you had a great dining experience at Benihana - Newport Beach, CA. It's great to know that our chef's show added to your overall experience and that you noticed new tricks you hadn't seen before. Your kind words mean a lot to us. We strive to provide exceptional food and service, and we're glad to hear we hit the mark during your visit. We look forward to serving you again soon! Best regards, The Management Team
   

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6. E

   Evelyn Diane

   Orange County3 recensioni

   5.0

   Visitato 3 giorni fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   We always enjoy celebrating our birthday's at Benihana's... The food was so good!!
   

   Benihana - Newport Beach, CAHa risposto 2 giorni fa

   Hello Evelyn Diane, Thank you for choosing Benihana - Newport Beach, CA for your birthday celebration! We're thrilled to hear that you always enjoy celebrating with us. It's wonderful to know that our food met your expectations and that you found the overall experience enjoyable. We look forward to serving you again soon. Best wishes, The Management Team
   

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7. A

   Anna

   Orange County7 recensioni

   5.0

   Visitato 3 giorni fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Our chef Robert was awesome and a good cook! We were entertained well. Thanks!!
   

   Benihana - Newport Beach, CAHa risposto 2 giorni fa

   Thanks for the review, Anna! We're thrilled to hear that you had a great time at Benihana - Newport Beach, CA. It's fantastic to know that our chef and entertainment made your visit enjoyable. We always aim to provide top-notch food and service, and it's rewarding to hear when we've succeeded. We appreciate your kind words and look forward to serving you again soon!
   

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8. J

   Jeffery VIP

   Los Angeles34 recensioni

   4.0

   Visitato 4 giorni fa

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 3
   4. Atmosfera 4

   Always a great place for a birthday diner, however, it took them 45 minutes, after being sat ,for the chef to arrive and start. It seemed they are thin on staff all around, and for the price we paid for the meal and experience, we should have received better and more timely service.
   

   Benihana - Newport Beach, CAHa risposto 3 giorni fa

   Thanks for the review, Jeffery. We're glad to hear that you enjoyed your birthday diner at Benihana - Newport Beach, CA. We're sorry to hear about the delay in service you experienced. We're always striving to provide the best service to our guests and it seems we fell short during your visit. Your feedback is valuable to us and we will use it to improve our service. We hope to see you again soon and provide you with a better experience.
   

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9. H

   Hari

   Orange County13 recensioni

   2.0

   Visitato 5 giorni fa

   1. Complessivo 2
   2. Cibo 2
   3. Servizio 3
   4. Atmosfera 1

   Horrible. We were seated in the bar area. Bar area is a waiting area for the main seating. It is like a market. Crowded, people just hanging out next to your table, nor at clean. We got the water in dirty glass which had to be returned. Food was off low quality, drinks below average. Had to throw away the lobster rolls because it tasted bad.
   

   Benihana - Newport Beach, CAHa risposto 4 giorni fa

   Hey Hari, We're really sorry to hear about your experience at Benihana - Newport Beach, CA. We take your feedback seriously and are disappointed to hear that we fell short of your expectations. We strive to provide a clean and comfortable environment for our guests, and we're sorry that we missed the mark on your visit. We also regret to hear about the issues with your food and drinks. Your comments about the lobster roll are particularly concerning as we take food quality seriously. We will address this internally to ensure it doesn't happen again. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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10. B

    Brenda

    Yorkshire2 recensioni

    4.0

    Visitato 5 giorni fa

    1. Complessivo 4
    2. Cibo 4
    3. Servizio 3
    4. Atmosfera 3

    Service was ok. Food was quite good but hard to rate great…was near great. The meat and seafood seemed fresh and well cooked. Highly recommend but the whole experience seemed less high end (for the price) than it used to be. Overall the restaurant did not feel as clean as it used to (the bathrooms were awful and when I told the receptionist that they needed attention, she seemed to care less). There were weird “fixes” all around from a maintenance standpoint and overall there did not seem to be enough help or attention to the needs of the business. I hope they can figure it all out and stay in business. It was really crowded and they were very busy so the revenue seems to be there. Hopefully it is being reinvested appropriately back into running the business well!! Good establishment, hope to see them succeed, needs to look at the maintenance and the service help (not the chef’s…they seem great). Food tasty.
    

    Benihana - Newport Beach, CAHa risposto 4 giorni fa

    Hi Brenda, Thanks for your review and for taking the time to share your experience at Benihana - Newport Beach, CA. We're thrilled to hear that you enjoyed the food and found it to be well-cooked and fresh. We always strive to provide top-notch service and cleanliness. We also appreciate your feedback about our chef's performance and the cleanliness of our establishment. We'll certainly take your comments into consideration for future improvements. We hope to have the opportunity to serve you again soon and provide a better experience. Best regards, Benihana - Newport Beach, CA Management Team
    

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