Benihana - Newport Beach, CA

Commentaires sur le restaurant Benihana - Newport Beach, CA de personnes qui y ont mangé. Selon des cotes récentes.

1. H

   HAOCONG

   Los Angeles1 commentaire

   3.0

   A mangé au restaurant aujourd'hui

   1. Cote globale 3
   2. Nourriture 4
   3. Service 3
   4. Ambiance 3

   The food is good but the cook should practice more skills.
   

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2. K

   Karen

   Alabama6 commentaires

   5.0

   Y est allé il y a 2 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   I had the Hibachi steak which was delicious. It’s pricey but worth it. The Teppan style entrees include a soup, a small salad with ginger dressing, rice, grilled shrimp and I think ice cream but we were too full for dessert. The waitress was attentive and courteous and the cook was nice even though our table didn’t pay much attention to the poor guy! Great experience!
   

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3. A

   Anthony

   Comté d’Orange1 commentaire

   2.0

   Y est allé il y a 3 jours

   1. Cote globale 2
   2. Nourriture 1
   3. Service 3
   4. Ambiance 4

   I have been a longtime customer of Benihana and this was my first time to the Newport Beach location. It was a very nice restaurant with a nice staff but the food was not cooked well unfortunately. The shrimp was not properly deveined and the quality of the cooking was just not there and consistent with all my previous experiences. The chef was a very nice guy but not a good cook.
   

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4. J

   Jenay VIP

   Los Angeles4 commentaires

   1.0

   Y est allé il y a 5 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 3

   Chef was very inexperienced and forgot to put egg in our fried and said they didn’t have any because “another worker knocked over all the eggs” which our server confirmed that was not truthful unfortunately. Manager was nonchalant. The service and quality has really went down - last few visits had same service issues. Benihana is no longer what it used to be.
   

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5. L

   Lee Anne

   Comté d’Orange1 commentaire

   5.0

   Y est allé il y a 6 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Always our first choice for an excellent time. Green tea ice cream is delish.
   

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6. V

   Vicki

   Comté d’Orange15 commentaires

   1.0

   Y est allé le 3 mai 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 2

   Service to our table took over an hour. We watched people come and go while we waited to have a waiter.
   

   Benihana - Newport Beach, CAA répondu il y a 7 jours

   Hey Vicki, We're really sorry to hear about your experience at Benihana - Newport Beach, CA. We understand that waiting can be frustrating and we're sorry for the delay you experienced. We strive to provide excellent service and we're truly sorry that we fell short this time. We appreciate your feedback and will definitely use it to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

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7. m

   michael

   Comté d’Orange13 commentaires

   5.0

   Y est allé le 3 mai 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   The food was on point and the atmosphere was very good.
   

   Benihana - Newport Beach, CAA répondu il y a 7 jours

   Hey Michael, We're thrilled to hear that you enjoyed your experience at Benihana - Newport Beach, CA! It's wonderful to know that our food and atmosphere met your expectations. We always strive to provide the best for our guests and your feedback is a testament to our efforts. We look forward to welcoming you back soon. Best Regards, The Management Team
   

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8. d

   diane VIP

   Comté d’Orange4 commentaires

   5.0

   Y est allé le 2 mai 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Amazing Luke our server was amazing and our chef Elijah made the best food ever! Josh the manager is hands on and the best! Best experience! Loved our time there couldn’t have been more perfect!
   

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   Benihana - Newport Beach, CAA répondu le 3 mai 2025

   Hello Diane, Thank you for your glowing review! We're thrilled to hear that you had an amazing experience at Benihana - Newport Beach, CA. It's wonderful to know that our team made your visit special and that you enjoyed the food. We strive to provide our guests with the best dining experience possible, and your feedback means a lot to us. We look forward to welcoming you back soon! Best, The Management Team
   

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9. L

   Liza

   Comté d’Orange1 commentaire

   3.0

   Y est allé le 2 mai 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 2
   4. Ambiance 3

   We were celebrating my son’s 10th birthday and sadly the staff we had wasn’t really very exciting. Our chef was just there to cook. He added in a couple of obligatory shrimp tail tosses and an egg roll but that was it. Seeing how engaging the other chefs were left us all a bit disappointed.
   

   Benihana - Newport Beach, CAA répondu le 3 mai 2025

   Hello Liza, We're sorry to hear that your experience at Benihana - Newport Beach, CA, didn't meet your expectations. We always aim to create a memorable experience for our guests, and it's clear we missed the mark during your visit. We appreciate your feedback regarding the chef's performance and we'll certainly use it to improve our service. We hope you'll give us another chance to impress you with our culinary skills in the future. Best Regards, The Management Team
   

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10. K

    Katrina

    Comté d’Orange3 commentaires

    4.0

    Y est allé le 2 mai 2025

    1. Cote globale 4
    2. Nourriture 3
    3. Service 4
    4. Ambiance 5

    The food was over salted and the restaurant seemed understaffed as it took a long while between a single server clearing empty plates in between courses (for multiple tables). Water was also left empty majority of the time. Chef was also told there was a sesame seed allergy prior to the dinner and he put sesame seeds on the fried rice.
    

    Benihana - Newport Beach, CAA répondu le 2 mai 2025

    Dear Katrina, Thank you for taking the time to share your experience. We sincerely apologize that your visit did not meet expectations. It’s clear we fell short in several key areas, including seasoning, timely service, and—most importantly—respecting a communicated allergy. This is unacceptable and we take it extremely seriously. We are currently reviewing what went wrong with our kitchen and service teams to ensure this does not happen again. Your feedback is invaluable in helping us improve, and we are committed to providing a safer, more attentive dining experience going forward. We’d appreciate the opportunity to make this right. If you're open to it, please reach out to us at [contact info], so we can personally apologize and discuss how we can make your next visit a better one.
    

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