Benihana - Maple Grove, MN

Benihana - Maple Grove, MN reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Andy

   Minneapolis7 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience and great times!!! Loved the table chef and his personality and humor. He did great! A little spendy for 4 people to eat as it was just under $300 for us with tip ($297). But we love their food!
   

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2. S

   Sarah

   Minneapolis1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Disappointed to see that Benihana is now including a 20% "service fee" that is NOT part of gratuity. A portion of it is apparently distributed to staff (including chefs and service staff), but it is not a gratuity. We had two alcoholic beverages, two entrees, and I had a $30 off birthday coupon and with taxes, fees and tip (which we included because we refuse to stiff service staff), it was $200. We will not be returning until this service fee is removed. It is competely unfair to the service staff to call something a SERVICE fee but not distribute it entirely to the SERVICE staff. I imagine their tips declined dramatically when this fee was instituted as folks see service fee and assume a tip was included. The only descriptor was a sign with small font at the front of the restaurant that I am sure most people don't read. I can't believe servers still work here and I hope they find somewhere else where they will receive all of their tips.
   

   Benihana - Maple Grove, MNResponded 3 days ago

   Thanks for visiting us, Sarah. We're truly sorry to hear about your recent experience with us. We understand that you were disappointed about the service fee, and we apologize for any confusion that arose. We assure you that it's not our intention to include a service fee in addition to the gratuity, and we're sorry for any misunderstanding. We're glad to hear that you enjoyed the food and found it to be good value. We're constantly working on improving our services and your feedback is invaluable in this process. We hope you'll consider giving us another chance to provide you with the exceptional experience that Benihana - Maple Grove, MN is known for. Best regards, Benihana - Maple Grove, MN Management Team
   

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3. K

   Kiarra

   Minneapolis2 reviews

   5.0

   Dined on May 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I come here at least once a year for a special occasion, the food is always so amazing, is it a bit expensive sure , but you definitely get what you pay for, I have eaten at other locations in Las Vegas, California, and I can honestly say, this location in Maple Grove MN has had the best flavor, including fresh shrimp, Best Filet mignon, best fried rice and also, classy, classy servers, clean environment and just overall 5 stars in my book! Thank you for making our dining experience a beautiful one again as always , it Was a special day/dinner and you helped us make it exactly what we hoped for !!
   

   Benihana - Maple Grove, MNResponded 7 days ago

   Hello Kiarra, Thank you for your kind words and for choosing to spend your special occasions with us at Benihana - Maple Grove, MN. We're thrilled to hear that you enjoyed our food, especially the fresh shrimp and best filet mignon. It's great to know that our servers and environment added to your experience. We appreciate your high rating and look forward to welcoming you back for many more memorable dining experiences. Best regards, The Management Team
   

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4. S

   Scott

   Minneapolis3 reviews

   2.0

   Dined on May 17, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   The chef was great and funny. However my son, the birthday boy ordered lobster and it was quite smelly. Later in the day he started to complain about his stomach. Needless to say he ended up sick. He was the only one who ate lobster and the only one to get sick. I’ve been increasingly disappointed in Benihana’s over the past few years. I expect this will be the last time we celebrate at this restaurant. Which, in a lot of ways is very sad since we’ve been celebrating his birthday there since he was five.
   

   Benihana - Maple Grove, MNResponded 7 days ago

   Hello Scott, We're truly sorry to hear about your recent experience at Benihana - Maple Grove, MN. We strive to provide a pleasant dining environment for all our guests, and it's disappointing to hear that we didn't meet your expectations this time. We apologize for the inconvenience caused by the smell in the lobster, and we understand how that can affect a special occasion like a birthday. We're taking your feedback seriously and will use it to improve our service. We hope you'll consider giving us another chance to make it up to you. Best regards, Benihana - Maple Grove, MN Management Team
   

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5. M

   Maren

   Greater Boston3 reviews

   5.0

   Dined on May 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had a great birthday dinner at Benihana Maple Grove. My sister and parents had never been and had a great time and enjoyed the show and the food.
   

   Benihana - Maple Grove, MNResponded 7 days ago

   Thanks for visiting us, Maren! We're thrilled to hear that you and your family had a great birthday dinner at Benihana - Maple Grove, MN. It's wonderful to know that you and your parents enjoyed the show and the food. We always strive to provide an enjoyable experience for our guests, and it's heartening to hear that we hit the mark for you. We look forward to welcoming you back for more memorable experiences.
   

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6. M

   Maggie

   Charleston1 review

   2.0

   Dined on May 16, 2025

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 1

   Shout out to Tiffany and the other servers who came out to sing my 1 year old nephew Happy Birthday! They were delightful and really made our day. We encountered a separate issue, so unfortunately will not be back.
   

   Benihana - Maple Grove, MNResponded 7 days ago

   Hey Maggie, We're so glad to hear that you had a memorable birthday celebration at Benihana - Maple Grove, MN! It's wonderful to know that our team was able to make your nephew's birthday special. We sincerely apologize for the unfortunate issue you encountered. We always strive to provide excellent service and your feedback helps us improve. We hope you'll give us another chance to make your next visit a memorable one. Best, The Management Team
   

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7. M

   Michael

   Minneapolis53 reviews

   5.0

   Dined on May 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an early reservation on a Tuesday evening. Our party of three had our own chef. It was awesome. He was able to direct his entire presentation to only us. Our meals were great.
   

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8. P

   Patrick VIP

   Minneapolis2 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was busy for Mother's Day. Service was solid with our server Ann and Chef Aaron. Awesome time!
   

   Benihana - Maple Grove, MNResponded on May 13, 2025

   Hello Patrick, We're thrilled to hear that you had an awesome time at Benihana - Maple Grove, MN! It's wonderful to know that our service and food met your expectations. We always strive to provide our guests with a memorable dining experience. We hope to see you again soon for another wonderful experience. Thank you for your kind words and high ratings! Best Regards, The Management Team
   

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9. d

   daisy

   Minneapolis2 reviews

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   very expensive and we should have been told part of tip was included in bill-the fried rice should have been included in the meal-I would not order the fried rice again-too bland and mushy-high noise level-tables are way to close together
   

   Benihana - Maple Grove, MNResponded on May 12, 2025

   Hello Daisy, We're truly sorry to hear about your experience at Benihana - Maple Grove, MN. Your feedback is valuable to us and we will certainly take it into account as we continually strive to improve our guest experience. We hope you'll give us another chance to impress you in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best regards, The Management Team
   

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10. L

    Lorra

    Minneapolis3 reviews

    5.0

    Dined on May 11, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Here for Mother’s Day, made reservation on open door, chef was Lamar, great food and service was great, forgot the waitresses name but she was 8 months pregnant. You get a lot of food for your money!!!
    

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