Benihana - Mall of America, MN

De reviews over Benihana - Mall of America, MN van mensen die hier hebben gegeten. Gebaseerd op recente beoordeling.

1. S

   Shelle vip

   Minneapolis - S10 recensies

   5.0

   Gegeten op 16 maart 2025

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   our service was amazing. Sadly, there was a table next to us were the woman was quite rude… But our server handled it like a champ! Thank you guys for all you do.
   

   Benihana - Mall of America, MNGereageerd op 17 maart 2025

   Dear Shelle, Thank you for your kind words! We're thrilled to hear that you had amazing service and that our team handled the situation professionally. While we can't always control the behavior of other guests, we strive to ensure every visit is enjoyable. Your support means a lot, and we appreciate you taking the time to share your experience. We look forward to serving you again soon! 😊🍽️
   

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2. H

   Helena

   Minneapolis - S63 recensies

   3.0

   Gegeten op 14 maart 2025

   1. Algeheel 3
   2. Eten 5
   3. Bediening 4
   4. Sfeer 3

   The food was amazing, and the chef and servers were really good. What was odd is that we were charged for service twice, and that doesn’t sound right. I probably will not go back.
   

   Benihana - Mall of America, MNGereageerd op 21 maart 2025

   Hi Helena, Thank you for taking the time to share your experience at Benihana - Mall of America, MN. We're thrilled to hear that you enjoyed our food and found our chef and servers to be good. However, we sincerely apologize for the confusion regarding the billing. We understand how frustrating this can be and we're truly sorry for any inconvenience. We will take your feedback into consideration as we strive to improve our services. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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3. A

   Ayodele

   Minneapolis - S1 recensie

   1.0

   Gegeten op 13 maart 2025

   1. Algeheel 1
   2. Eten 5
   3. Bediening 1
   4. Sfeer 2

   It was almost like they were doing us the favor letting us dine there. Paid for a 5 course meal and didn’t get two of the added items until I begged and even then the tea was watered down and the scoop of sorbet was a spoonful literally one bite. We didn’t get our white rice until I asked and again, asked, and then it was when we were being given boxes to pack up our just finished cooking food to take it to go. Don’t get me started on beverage service or refills. And then to stand over me and watch me fill out the check/tip! Oh by the way we were celebrating my daughter’s Golden Birthday which I made the reservation for and told them twice again - you guessed it NOTHING! Not even close to worth the money let alone the way we were treated. We should have been paid to dine there.
   

   Benihana - Mall of America, MNGereageerd op 14 maart 2025

   Dear Ayodele, We’re deeply sorry to hear about your disappointing experience, especially on such a special occasion like your daughter’s Golden Birthday. The service and food quality you described are unacceptable, and we sincerely apologize for the multiple oversights, including the delayed items, watered-down tea, and lack of acknowledgment for your celebration. Your feedback is incredibly important, and we’ll address these issues with our team to ensure they are corrected immediately. We truly regret that we fell short and hope you’ll give us another chance to provide the exceptional experience you expected. Thank you for bringing this to our attention. Best regards,
   

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4. OT

   OpenTable gast

   Minneapolis - S1 recensie

   2.0

   Gegeten op 11 maart 2025

   1. Algeheel 2
   2. Eten 5
   3. Bediening 4
   4. Sfeer 5

   Food was pretty good, great chef , waiter was not bad at all. But trying to put 9 people at a table, knowing it’s suppose to be 8 persons, so I asked with my party of 7 to buy the seat out , manager said no problem , other two at the table didn’t mind moving which was cool, manager was respectful , but I paid for two seats meaning table of nine. I would like a meal credit sit nine people at one table when other tables were open. One credit Benihana , 8 people to a table not NINE. And then served a lime with a drink advertised as grapefruit on the side & my party of seven didn’t receive ice cream . Sheesh One credit 65$ to an eight hundred dollar bill. # Make it right.
   

   Benihana - Mall of America, MNGereageerd op 12 maart 2025

   Dear Guest! Thanks for visiting us at Benihana - Mall of America, MN. We're thrilled to hear that you enjoyed our food and the chef's expertise. We apologize for the confusion regarding the seating arrangement and the lack of ice cream for your party. We appreciate your understanding and are working to improve. We hope to welcome you back soon for a better experience.
   

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5. K

   Keli

   Virginia4 recensies

   3.0

   Gegeten op 10 maart 2025

   1. Algeheel 3
   2. Eten 4
   3. Bediening 3
   4. Sfeer 2

   Was just ok. As with most organizations now, it's franchised and feels very corporate. Even though I wrote in my reservation notes we were celebrating my daughter's 16th birthday, zero acknowledgement was made and nothing special was offered whatsoever. How disappointing.
   

   Benihana - Mall of America, MNGereageerd op 11 maart 2025

   Hello Keli, Thank you for taking the time to share your feedback. We're sorry to hear that your experience at Benihana - Mall of America, MN didn't match your expectations. We strive to provide a unique and memorable experience for all our guests, and it seems we fell short during your visit. We appreciate your feedback regarding the communication about your daughter's birthday and we will definitely take this into consideration. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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6. OT

   OpenTable gast

   Minneapolis - S2 recensies

   5.0

   Gegeten op 2 maart 2025

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   Great experience nice to bring family dinner and enjoy other events .
   

   Benihana - Mall of America, MNGereageerd op 3 maart 2025

   Dear Guest! Thank you for choosing to dine with us and for taking the time to leave us such a wonderful review. We're thrilled to hear that you and your family had a great experience at Benihana - Mall of America, MN. It's always our pleasure to provide a memorable dining experience for our guests. We look forward to serving you and your family again soon. Best regards, The Management Team
   

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7. E

   Erikamarie

   Minneapolis - S1 recensie

   5.0

   Gegeten op 1 maart 2025

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 4

   Had a great time! Food was great! I couldn’t finish my entire selection but they kept us fed throughout!
   

   Benihana - Mall of America, MNGereageerd op 3 maart 2025

   Thanks for the review, Erikamarie! We're thrilled to hear that you had a great time at Benihana - Mall of America, MN. It's wonderful to know that you enjoyed our food and service. We always strive to ensure our customers are well-fed throughout their meal. We appreciate your feedback and look forward to serving you again soon!
   

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8. B

   Brianna

   San Francisco1 recensie

   1.0

   Gegeten op 28 februari 2025

   1. Algeheel 1
   2. Eten 3
   3. Bediening 4
   4. Sfeer 4

   I feel like when you go there you're paying for an experience my experience was all right our person who was cooking the food seems like she was real shy and boring she didn't do all the tricks and stuff like I seen other people do and I ordered two separate meals so I should've got two servings of sides and I only got one and I just feel like I spent way too much money for the experience
   

   Benihana - Mall of America, MNGereageerd op 2 maart 2025

   Hello Brianna, Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. We strive to provide an enjoyable dining experience for all our guests, and we regret that we fell short this time. Your comments about the person who cooked your meal are valuable, and we'll certainly look into this. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Mall of America, MN Management Team
   

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9. K

   Kristen

   Minneapolis - S1 recensie

   5.0

   Gegeten op 26 februari 2025

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   Wonderful service our waitress and chef were incredible! The chef put on a great performance and cooked everything perfectly. Would highly recommend and return here.
   

   Benihana - Mall of America, MNGereageerd op 28 februari 2025

   Thanks for the review, Kristen! We're thrilled to hear that you had a wonderful experience at Benihana - Mall of America, MN. It's fantastic to know that our service and chef exceeded your expectations. We're also glad you enjoyed the food. Your high recommendation and return visit mean a lot to us. We look forward to serving you again soon!
   

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10. AM

    AshleyM

    Wisconsin2 recensies

    3.0

    Gegeten op 24 februari 2025

    1. Algeheel 3
    2. Eten 5
    3. Bediening 1
    4. Sfeer 4

    While the food was amazing, service was very poor. We were halfway through our meals when we received our drinks and we had to ask for the white rice at the end of the meal for my husband- it was never brought out.
    

    Benihana - Mall of America, MNGereageerd op 25 februari 2025

    Thanks for the review, Ashley. We're thrilled to hear that you enjoyed the food at Benihana - Mall of America, MN. However, we're sorry to hear about your experience with our service. We always strive to provide excellent service to our guests, and we regret that we fell short during your visit. We appreciate your patience and will take your feedback into consideration for improvements. We hope to have the opportunity to serve you again and provide a better experience.
    

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