Benihana - Mall of America, MN

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1. S

   Stacy

   1 review

   2.0

   1 review

   Dined today

   overall2food2service5ambience3

   Our rice was not cooked throughly and the fried rice was then crunchy. We had another guest at our table that was gluten free so they changed the sauces for everyone at the table without asking. Then had to go make her food in the back kitchen while we all just sat there and waited in silence. It took forever and we were not impressed.

   Report
2. OT

   OpenTable Diner

   Orlando

   1 review

   4.0

   1 review

   Dined 1 day ago

   overall4food5service4ambience3

   Our first waiter was high and took forever but only got a new waiter she did an excellent job and the food was great

   Report
3. KN

   KrisN

   1 review

   1.0

   1 review

   Dined 1 day ago

   overall1food1service1ambience2

   We had a new server who never should of been a server. We ordered a 6 course meal and only received 4 of the courses. No desert or salad. We ended up waiting almost half hour for our bill. It was our first time here and it probably will be our last.

   Report
4. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Great experience and food was really tasty

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5. V

   Vicki

   Las Vegas

   18 reviews

   4.0

   18 reviews

   Dined 2 days ago

   overall4food5service3ambience5

   Chef was amazing … waiter was out of it … messed up orders and forgot items … had to ask refills and forks multiple times!

   Report
6. m

   melissak

   Los Angeles

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   We had the table to ourselves and it was really special!! Great server and awesome chef!!

   Report
7. LE

   LEXI

   Minneapolis

   4 reviews

   vip
   4.0

   4 reviews

   Dined 6 days ago

   overall4food3service5ambience1

   The flooring in this MOA Benihana is crazy and disgusting. They need to clean better and replace the carpet. This is the mall of America we get all types of people to come and visit our mall and look’s raggedy.

   Report
8. OT

   OpenTable Diner

   Minneapolis

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   overall4food5service4ambience4

   Despite being busy for Fathers Day it was a good experience overall. Our chef Jose did a great job with the food and we enjoyed ourselves as we always do at Benihana.

   Report
9. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 7 days ago

   overall1food1service1ambience1

   We were sitting at our table for over an hour and a half and didn’t get the right drink, didn’t get the soups till late, and had no utensils anywhere to eat the salad when that was brought out. Tables that got there far after we did were been served better and faster than us. No apology was made to us by the staff about the long wait, nor were we ever informed about the long wait and why it was happening. It was completely unacceptable

   Report
10. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food5service1ambience3

    Our reservation was at 7:15 & we didn’t get a chef to our table until 8:04pm. My daughter ordered chicken strips and they were never put in so she ended up eating from my plate because hers didn’t come until we were all finished eating. The restaurant should have comped my daughters order but they didn’t offer to at all. The wine I ordered was $9.50 a glass but we were charged $14.50. The mens restroom was absolutely disgusting. I understand staffing shortages & tried to be understanding but this was a 2 hour experience that was not great and the restaurant should have made accommodations to make up for it. Paying $16.50 for my daughter’s meal that she didn’t even get to eat was ridiculous. I would have left a larger tip if they would have made these few things right.

    Report
11. P

    Paige

    1 review

    2.0

    1 review

    Dined on June 17, 2022

    overall2food4service2ambience3

    Hosts were extremely rude!! Server was very friendly tho!

    Report
12. DH

    DustyHibachi0622

    Minneapolis

    1 review

    2.0

    1 review

    Dined on June 15, 2022

    overall2food5service3ambience1

    Benihana has great food and the service is typically good. Our server, Cassie was swamped and trying her best to deal professionally with a grumpy table mate. There was a party of 50 in the other part of the restaurant that tied up a good portion of the chefs. We waited well over an hour past our reservation for a chef to arrive for hibachi. Chef did an amazing job and had an awesome sense of humor - unfortunately I do not remember his name. Poor management/planning for regular dinner service with a party that large. It seems the group was from out of town so I'd be absolutely shocked if it wasn't planned well in advance. Also, the floors are absolutely sticky - my sandals kept getting stuck to the tile. If you use the bathroom, don't look around too closely and certainly don't look up. Dust bunnies that have been there since the restaurant opened I'm sure. Typically that stuff doesn't bother me too much, but this bathroom was just gross. Everyone is short staffed, I get that, but plan ahead and let your other guests know in advance of potential delays or extended wait times. We almost brought our 7 month old, glad we didn't - that would have been a nightmare.

    Benihana - Mall of America, MNResponded on June 17, 2022

    Dear DustyHibachi0622 On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
13. RG

    RandomGuy

    Minneapolis

    1 review

    5.0

    1 review

    Dined on June 15, 2022

    overall5food5service5ambience5

    We had a really good birthday celebration at Benihana's. Food was great, service was great.

    Report
14. DW

    DWallace

    Minneapolis

    47 reviews

    vip
    4.0

    47 reviews

    Dined on June 14, 2022

    overall4food4service5ambience4

    Benihana provides a great Teppanyaki experience but also allows for individual table service. The food is always good and consistent.

    Benihana - Mall of America, MNResponded on June 17, 2022

    Dear DWallace We are happy you enjoyed the experience! Come back soon!

    Report
15. KW

    KristieW

    Minneapolis

    2 reviews

    4.0

    2 reviews

    Dined on June 14, 2022

    overall4food4service4ambience4

    The food was bland to me. The server got one of our orders wrong. It was my birthday, I informed them and no one mentioned it afterwards

    Benihana - Mall of America, MNResponded on June 17, 2022

    Dear KristieW On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
16. OT

    OpenTable Diner

    Minneapolis

    6 reviews

    3.0

    6 reviews

    Dined on June 14, 2022

    overall3food4service3ambience4

    Late seating as always which ruins the evening. Chicken portions seem to be smaller.

    Benihana - Mall of America, MNResponded on June 17, 2022

    Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
17. JB

    JessicaB

    1 review

    2.0

    1 review

    Dined on June 13, 2022

    overall2food4service2ambience1

    While the food was good, the service was lacking (pot sticker appetizer was served cold - was first delivered to other customer, across the table, 20+ minutes earlier), the portions have shrunk, and my shoes stuck to the very dirty carpet. 😳 We will not go back to the Mall of America, Minneapolis location!

    Report
18. RF

    RestaurantFoodie

    Minneapolis

    15 reviews

    vip
    4.0

    15 reviews

    Dined on June 13, 2022

    overall4food5service4ambience4

    We always enjoy Benihana for our birthday celebrations. Service was a little slow abs some items were forgotten so had to make them after the fact.

    Benihana - Mall of America, MNResponded on June 17, 2022

    Dear RestaurantFoodie Thank you for allowing us to be a part of the special occasion!

    Report
19. JM

    JustinM

    1 review

    1.0

    1 review

    Dined on June 12, 2022

    overall1food4service2ambience1

    Other than the incredible conversation with fellow diners at the teppanyaki table, the experience was subpar. Our waiter was overworked and unable to accommodate our tables needs in a timely manner or to the standard befitting such an established restaurant. Also, a member of our party whose birthday it was that evening was completely forgotten. Items in our order were forgotten (rice, vegetables).

    Benihana - Mall of America, MNResponded on June 17, 2022

    Dear JustinM On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
20. DB

    DiBrss

    Minneapolis

    1 review

    3.0

    1 review

    Dined on June 11, 2022

    overall3food5service2ambience3

    Had a reservation and was seated timely. We waited 20 minutes to get service. Spent 2 hours in the restaurant because of the service. Food was great and hibachi cook was great. Bathroom was filthy.

    Benihana - Mall of America, MNResponded on June 17, 2022

    Dear DiBrss Your feedback is appreciated. We will be sure to share your review with the team.

    Report
21. JD

    JuDonnaB

    Minneapolis

    6 reviews

    1.0

    6 reviews

    Dined on June 11, 2022

    overall1food1service1ambience1

    We waited nearly an hour and NEVER even received our drink order. Let along get our food order taken. Our table never got past the water that was brought out. The guy took our drink order around 1:28 and here it was about 1:47 and still no sodas have arrived. Finally about 1:57 we got the manager, she refused her name but one of the employees said it was Rose. She could clearly careless that our reservation was at 1 and her it is minutes until 2 and we still don't have our drinks and our order has not yet been taken. She was rude and very dismissive, we were here celebrating 2 birthdays and this ruined everything. The manager had the nerve to tell us if we want faster service we can go to the food court. I snapped, we could careless about faster service but it is about customer service which we got none. Instead of trying to make it right, help us or even at the least go get our drinks she acted like we was wrong as customers for sitting there nearly a hour with nothing but water. Yet our party took a whole table. Then the waiter comes over and says here is some soup just so your not sitting here with nothing!! Now it's clearly 2 PM. This was beyond bad service but a manager that clearly could careless about our experience or our special day. This is unacceptable and I will make as many calls as possible until someone actually takes this seriously. How much money did this cost your company? We were a party of 8 and left without even getting our order taken because Rose at this point "Refused" us service, no empathy, no apology just mad that we are upset???? This was poor service at its best.

    Benihana - Mall of America, MNResponded on June 17, 2022

    Dear JuDonnaB on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
22. K

    Kmoo

    1 review

    1.0

    1 review

    Dined on June 11, 2022

    overall1food1service2ambience1

    Reservation for 815, was seated right away but did not leave until 1030 after waiting well over an hour for our food to begin being cooked.

    Benihana - Mall of America, MNResponded on June 17, 2022

    Dear Kmoo We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
23. W

    Will

    1 review

    1.0

    1 review

    Dined on June 11, 2022

    overall1food5service1ambience2

    Waited over an hour for Chief after being seated. Worst experience ever here.

    Benihana - Mall of America, MNResponded on June 17, 2022

    Dear Will We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
24. S

    Scott

    1 review

    2.0

    1 review

    Dined on June 11, 2022

    overall2food5service2ambience3

    We were there for over 2 1/2 hours, and didn’t get our chef until after we were seated at our table for an hour and 15 minutes. Our reservation was at 7:30 and our chef showed up around 8:45-9:00. Our waitress was overwhelmed, she had too many tables and forgot about us multiple times. Other tables were seated well after us and got food way before we did. The couple we were with had to storm out of there and took food with them because they had plans to attend a movie.

    Benihana - Mall of America, MNResponded on June 17, 2022

    Dear Scott On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
25. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on June 8, 2022

    overall1food1service1ambience1

    waited 30 minutes and I’m served with ice water only.

    Report
26. d

    dang

    1 review

    4.0

    1 review

    Dined on June 7, 2022

    overall4food5service3ambience5

    Food was great! Our server was very slow and didn’t look to be having a good day.

    Report
27. LW

    LisaW

    Minneapolis

    1 review

    1.0

    1 review

    Dined on June 6, 2022

    overall1food1service1ambience1

    I had hair in my soup I told the waiter he didn’t seem to care much. I asked for well done steak received pink meet I’m very disappointed.

    Report
28. B

    Bunbuns

    1 review

    3.0

    1 review

    Dined on June 5, 2022

    overall3food5service1ambience4

    There was no silverware on the table. When we told the waitress that we all hadn't been given silverware, she said that we must have sent our forks back. I ordered a carafe of wine which typically has included a glass and a little pitcher of wine, but I only received enough for one little glass. Waitress forgot one of the party members white rice and he didn't get it until all the food was cooked. She never asked if I wanted more to drink. I had to remind her of our free ice cream with the 6 course meal. The cook did a good job.

    Report
29. FR

    FreddyR

    1 review

    1.0

    1 review

    Dined on June 3, 2022

    overall1food1service1ambience1

    Service was lousy barely seen our waiter. The cook was even worse he was from Orlando and was filling in since they were short staff. He burnt the eggs, over cooked the rice, burnt the vegetables and over seasoned the meat it was a disaster. The worst experience I have ever had at a restaurant.

    Report
30. OT

    OpenTable Diner

    Minneapolis

    7 reviews

    4.0

    7 reviews

    Dined on June 2, 2022

    overall4food3service3ambience2

    Better than previous experiences. I just tried and different meal. Kinda loud with vents blowing.

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31. OT

    OpenTable Diner

    Minneapolis

    2 reviews

    vip
    5.0

    2 reviews

    Dined on June 1, 2022

    overall5food5service5ambience5

    Our chef, Miguel, was amazing!

    Report
32. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on June 1, 2022

    overall3food5service5ambience3

    Delicious food. Entertaining experience. Very expensive!

    Report
33. EI

    EllaI

    Minneapolis

    3 reviews

    4.0

    3 reviews

    Dined on June 1, 2022

    overall4food5service4ambience5

    Great food and great experience! A little slower service in regards to the kitchen/sushi chef.

    Report
34. OT

    OpenTable Diner

    Minneapolis

    1 review

    4.0

    1 review

    Dined on May 30, 2022

    overall4food5service4ambience5

    Need to hire more staff

    Report
35. BC

    BarbC

    Hawaii

    1 review

    4.0

    1 review

    Dined on May 30, 2022

    overall4food5service4ambience5

    Our food preparer Miguel was awesome, and the food was excellent! Our initial order taker had some confusion about the order, so a few things were missed, but overall a wonderful experience!

    Benihana - Mall of America, MNResponded on June 2, 2022

    Dear BarbC Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
36. AS

    AngieS

    Nashville

    1 review

    4.0

    1 review

    Dined on May 30, 2022

    overall4food5service4ambience5

    Food was wonderful but it was overpriced.

    Benihana - Mall of America, MNResponded on June 2, 2022

    Dear AngieS Your feedback is appreciated. We will be sure to share your review with the team.

    Report
37. RH

    RyanH

    Minneapolis

    1 review

    1.0

    1 review

    Dined on May 29, 2022

    overall1food4service1ambience2

    Terrible service. Spent over a hour before drinks from the bar came. Chef was cooking our food and our server forgot to bring our soup or salad. Just a terrible experience with service. Very disappointed. Food was delish. Manny was our chef and he crushed it.

    Benihana - Mall of America, MNResponded on June 2, 2022

    Dear RyanH Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
38. OT

    OpenTable Diner

    Minneapolis

    1 review

    vip
    5.0

    1 review

    Dined on May 29, 2022

    overall5food5service5ambience5

    Carlos was an AMAZING Chef and was very friendly, hilarious and BEST service thus far and I have been to Benihana A LOT!! Food was excellent!!!! You have a Gem and do whatever it takes to keep him around!!!!!!

    Benihana - Mall of America, MNResponded on June 2, 2022

    Dear Guest We appreciate you dining with Benihana, thank you for the kind words!

    Report
39. RR

    RachelR

    1 review

    1.0

    1 review

    Dined on May 29, 2022

    overall1food1service1ambience1

    They canceled the reservation I made several months ago a few hours before dinner

    Benihana - Mall of America, MNResponded on June 2, 2022

    Dear RachelR On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
40. GC

    GaryC

    Milwaukee

    6 reviews

    4.0

    6 reviews

    Dined on May 27, 2022

    overall4food5service5ambience4

    A bit dirtying. Needs some dusting

    Benihana - Mall of America, MNResponded on June 2, 2022

    Dear GaryC Your feedback is appreciated. We will be sure to share your review with the team.

    Report