Benihana - Mall of America, MN

Reseñas de Benihana - Mall of America, MN de comensales del restaurante. Basadas en valoraciones recientes.

1. S

   Sherre

   Minneapolis2 reseñas

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   We took our granddaughters there for their birthdays and we all had a wonderful time. They enjoyed themselves so much. The food was good. The Chef was very entertaining and the waiter was right on top of everything. It could not have been better.
   

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2. T

   Tyler

   Chicago6 reseñas

   1.0

   Comieron hace 6 días

   1. Global 1
   2. Comida 3
   3. Servicio 1
   4. Ambiente 1

   Hands down the worst part of our weekend in Minneapolis. We were sat at an extremely dirty hibachi station and had to ask that our plates be replaced. And while the food tasted good, and the guy working the hibachi was good, the servers were absolutely useless. Our food order was messed up, we asked for more drinks and they never came. Requiring a 20% gratuity is absolute robbery when your servers act the way they do. There are 5 dozen other food establishments in the mall, avoid this place at all cost and go to one of those if you want to enjoy your dinner.
   

   Benihana - Mall of America, MNRespuesta enviada hace 3 días

   Thanks for the feedback, Tyler. We're truly sorry to hear about your experience at Benihana - Mall of America, MN. It's disappointing to know that our hibachi station and service did not meet your expectations. We take pride in our food and service, and it's clear we fell short during your visit. We're addressing your concerns about the gratuity and the quality of our food with our team to ensure this does not happen again. We hope you'll consider giving us another chance to provide a better dining experience. Best, The Management Team
   

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3. S

   Sheila

   Minneapolis6 reseñas

   5.0

   Comieron en 13 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Everyone made my son's birthday special. This is the 3rd time celebrating his birthday here. It's becoming a tradition. He loves the hibachi shrimp. He was so excited to get a dragon mug too! Thanks everyone!
   

   Benihana - Mall of America, MNSe respondió el 15 de mayo de 2025

   Hello Sheila, Thank you for celebrating your son's special day with us at Benihana - Mall of America, MN! We're thrilled to hear that your son loves our hibachi shrimp and dragon mug. It's always a pleasure to make special occasions memorable for our guests. We look forward to celebrating many more special moments with you and your family. Thanks again for your kind words and the perfect ratings! Warm regards, The Management Team
   

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4. N

   Nicole

   Minneapolis6 reseñas

   5.0

   Comieron en 11 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Really good server! Both out waiter and chef. They cooked fast as well.
   

   Benihana - Mall of America, MNSe respondió el 13 de mayo de 2025

   Hello Nicole, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Mall of America, MN. It's great to know that our team was able to provide you with quick and excellent service. We also appreciate your feedback on our value. We're always striving to provide the best experience for our guests and your input helps us do just that. We look forward to serving you again soon! Best, The Management Team
   

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5. S

   Sandra

   Milwaukee18 reseñas

   4.0

   Comieron en 23 de abril de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 3
   4. Ambiente 4

   The food itself was great. A little pricey for the options. We enjoyed our chef very much. He was very friendly and entertaining. Our server disappeared from us and never came back until we were done. No refills, no further service until we asked for the bill. They add 20% service fee which is not a tip. We paid $40 just for that fee for a table of 2 adults and 2 kids.
   

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6. E

   Ed VIP

   Tampa16 reseñas

   5.0

   Comieron en 18 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Paco the chef was outstanding, best ever. Food was great.
   

   Benihana - Mall of America, MNSe respondió el 20 de abril de 2025

   Thanks for the review, Ed! We're thrilled to hear that you had an outstanding experience with Paco the chef at Benihana - Mall of America, MN. It's great to know that you enjoyed our food and found it to be of great value. We're always striving to provide the best service possible, so your feedback is greatly appreciated. We hope to see you again soon!
   

   A 1 persona le resultó útil

7. j

   jeff

   Nueva York2 reseñas

   4.0

   Comieron en 18 de abril de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 4
   4. Ambiente 5

   Everything was good except for our waiter who was much slower to react than any of the the others in the dining room. I wanted to congratulate the others for doing a great job for their tables where ours did not. The cook did a nice job and the food was great. Prices seemed kind of high but I chalked it up to everything is gouged in the MOA.
   

   Benihana - Mall of America, MNSe respondió el 20 de abril de 2025

   Thanks for visiting us, Jeff! We're thrilled to hear that you enjoyed the food and found our team to be doing great work. We apologize for the slower service you experienced during your visit. We aim to provide excellent service to all of our guests and we're sorry to have fallen short. We appreciate your understanding and patience, and we're glad you found value in our prices. We hope to see you again soon!
   

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8. M

   Monique

   Minneapolis2 reseñas

   4.0

   Comieron en 14 de abril de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 3
   4. Ambiente 5

   The food was excellent. The service was great but the manager and the gratuity policy should be revisited. I don't mind paying the 20% automatic gratuity. I do expect the server to mention that gratuity was already included and that was an additional gratuity they were asking for. Once I realized I tipped twice, I asked the manager to refund my second gratuity. I was them scolded that I should have read the signs. It turned into a pretty embarrassing situation that did not have to be.
   

   Benihana - Mall of America, MNSe respondió el 16 de abril de 2025

   Dear Monique! Thank you for your feedback—we’re glad you enjoyed the food and service. We’re sorry to hear about the confusion and how the situation was handled. Our goal is transparency, and we’re reviewing both our signage and staff training to prevent this in the future. We truly appreciate you bringing this to our attention.
   

   A 1 persona le resultó útil

9. T

   Teri

   Minneapolis3 reseñas

   3.0

   Comieron en 13 de abril de 2025

   1. Global 3
   2. Comida 2
   3. Servicio 3
   4. Ambiente 3

   Our shrimp was dirty , the cook spoke very fast and had our food all over the place . He didn’t proportion the rice nor food so we were shorted chicken ,soup was cold , salad barely had sauce . But the waiter was nice she did the best she could .
   

   Benihana - Mall of America, MNSe respondió el 15 de abril de 2025

   Thanks for visiting us, Teri. We're truly sorry to hear about your recent experience at Benihana - Mall of America, MN. We pride ourselves on providing excellent service and delicious food, and it's clear we fell short during your visit. We appreciate your feedback about the shrimp and other dishes, and we assure you that we're taking necessary steps to improve our service. We're glad to hear that our waiter was able to make a positive impression despite the service issues. We hope to have the opportunity to serve you better in the future. The Management Team
   

   A 1 persona le resultó útil

10. L

    Linda

    San Francisco3 reseñas

    2.0

    Comieron en 11 de abril de 2025

    1. Global 2
    2. Comida 2
    3. Servicio 1
    4. Ambiente 2

    Service was very slow,our server was inexperienced and clumsy he spilled soup on my 3year old grandchild’s head and arm. Her ice cream was served in a hot bowl so it was over half melted when it got to the table. The food timing was all off. Very disappointing. I had high expectations. The manager took a percentage off our bill which was nice
    

    Benihana - Mall of America, MNSe respondió el 24 de abril de 2025

    Hi Linda, We're really sorry to hear about your experience at Benihana - Mall of America, MN. We strive to provide excellent service and it seems we fell short this time. We apologize for the slow service, the spill on your grandchild's head, and the food timing. We also appreciate your understanding about the manager's fee. We're always looking to improve and your feedback is invaluable to us. We hope you'll give us another chance to make it right. Best, The Management Team
    

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