Benihana - Mall of America, MN

It's always fun to be at Benihana and it's a great way to celebrate a birthday. A bit slow service but overall good. Food is, in my taste over cooked and salty. However the choices are great and it's so fun watching the preparation of your meal.

Food was pretty good but not sure if it’s due to COVID or what but they didn’t do much of a show this time. Kids missed it. Also some at our party had dinner and some ordered lunch but seems like people who ordered lunch got almost the same amount of food as those who ordered dinner but paid a lot more.

Great service! we sat around the hibachi grill and the kids loved it! Drinks were delicious and the food was so fresh and good.

If your group has a mixed up order keep track of it so waiter doesn't miss parts.

Checking in for my reservation i observed a group of about 10 people who had been waiting for a table for over 30 mins after checking into for there reservations i my self awaited an additional 20 mins after my check in to be seated at a very dirty table that i had to request someone clean off its a lot of other things i can list but i will not make the time this location needs a lot of help that’s for sure at its a popular location the mall of America a tourist attraction i would never eat at this location again my first time at this location and my last and i wouldnt recommend anyone else eat at this location the customer service stinks

It's always fun to watch the chef cook the meals, meet new people and have some delicious food.
The children really make us all smile when they watch the antics of the chef.

The sauce and fried rice are not the same anymore disappointing also very short staff we waited a while to get even drinks. Not the staff fault.

We sat at our table for 30 minutes before our drinks came and an hour before our meal. I understand short staff issues but no one besides the chef apologized

After being seated at our table, no one came to serve us. After waiting 15 minutes and no server in site, I left the restaurant and was very disappointed in the lack of attention I received.

We were taking escalator up, saw the restaurant, checked app for availability, took only available opening, walked up to the door 4 sec after I got the confirm email, got checked in and seated immediately! Awesome Experience! Been to the restaurant over hundred times, never gets old!!

Food was amazing and the service was great! The cook was fun and entertaining.

Food is overpriced for amount served. Restaurant looked dirty and in need of updates. Very slow beverage service. Wine came during main entree. Server very nice.

The food was good service was horrible waiter had an attitude then got mad when he received no tip

Had reservation at 7:30. Seated after a 7:45 reservation. Not the first time disappointed but will b the last at this location.

First time there and it was really fun!!! Will definitely go back!

Family lunch

We always have great experiences at Benihana. This was our first time with Chef Jose and he was impressive! It was a great show to go along with our meal. See you again soon!

Wonderful and delicious!

It was a blast! Loved the chef! The waitress could’ve been a bit more alert but overall it was a nice dinner.

Veterans Day

Extremely Long waits between orders and service. I had to ask for my rice and didn’t get it until 15 mins after my table mates had theirs. Lobster was extremely fishy, Steak way over cooked. I ended up returning the whole meal. Drinks were extremely hard to come by and our waiter ordered another couple’s drinks for us, then we waited another 10 minutes for the correct drinks. Overall poor service, poor foods do way too long wait times.

We had a great time will definitely do it again.

Food was was really good and service was great. Kind of spendy, but great for a special occasion.

Every year we come to this same restaurant, as my daughter annually requests this for her birthday dinner. We usually have a fun time, leave filled to the brim with shrimp sauce, and my daughter full of smiles for the fun time celebrating her special day. This year was much different. We had a reservation and was seated quite promptly, yet that's where the service ended.

We had to wait over an hour after ordering for the chef to come and prepare our meal. Though he was good, it was clear he was trying to make up time, as he rushed thru the usual song and dance my kids were excited to see. The food was good, but WAY saltier than usual. After our food was served the chef left and our sever never came back to check on us. My son refused to eat without a spoon (which I never had the opportunity to ask for) and I was parched from all the salt and never got a refill in my beverage.

I did also mention to our server it was our daughter's birthday and there was no song, no ice cream, no acknowledgement of it to her. We waited forever to see our server after the chef left so by the time we finally found her, my family was done and we just paid our bill and went home.

So disappointed in this usually great experience.

Very good very friendly staff

It is always so delicious! Thank you!

new server sam was great! the front desk is always rude as possible! i think it’s just a location thing though!

Server was very overwhelmed and response was he likes to be busy but that left us lacking extra dressing, tea that was ordered, ect. And completely blew off the 2 celebrating birthdays brought the bill and we said never got our ice cream he took the check back and disappeared for another ten minutes then came and took order of ice creams ! So bit disappointed but food was great as was the chef very entertaining to the kids !

Our chef did an amazing job - the food was well seasoned and prepared!

Food was good but they were out of hot saki. But overall good service and the chef was engaging

The fried rice has too little chicken and the portion is also extremely small. For the price it is not acceptable.

Reservation at 2:30pm. Seated at 2:40. Another 30 minutes before we got asked what to drink. Chef only did one trick - volcano. My son likes to see the egg chicken and flipping shrimp tails in hat…did neither. Had to ask for EVERYTHIG. It was like a customer was a nuisance. Can I have refill, can you grab soy sauce, can you bring bill. It was 4:15 before we got out of there and the waitress didn’t know how to use a gift card so waited even longer for a manager. Was less than half the experience we’ve had before. Very disappointing.

We had a really great chef, but our waitress/server was very poor. She forgot to bring my drink, so I did not have a drink the entirety of the meal. Forgot my appetizer, so I got it delivered when we boxed up our meals to go. The chef had to go get it, not the server. I reminded her twice and she forgot both reminders and when we ordered it. She also brought the wrong wine to my wife and when my wife asked about it the waitress thought it was the right one so she should just have it and the next glass she can bring a new one. My wife ordered a white wine and got a red wine so how did she think it was correct? The server not bringing me a drink refill after the soup meant I went the entire meal without a drink. After the chef was done cooking he refilled my drink but my meal was already done. Rigoberto was phenomenal, the serve made this a very poor experience for the price we pay. We go about every two months to Benihana and this was my worst overall experience.

Our server was HORRIBLE!!!! She forgot my appetizer, messed my girls orders up, didnt refill our drinks once, I had to go to the bar, rolled her eyes at me because I asked for no dressing on all the salads and they all came with dressing, didn’t offer ice cream, and didn’t sing or acknowledge my daughters birthday which we were there to celebrate. Our bill was almost $400!!!!!

Our server and chef were amazing. The hostesses had a really bad attitude though, it was off putting.

Birthday celebration! We were paired with a great group! It was fun and we laughed and loved the food!! Service was great too!!

Sat for an hour before drinks came. Server didn’t know what seasonal beer was. Told cook about food allergies and still included ingredients with allergy even after 3 times telling him. He they said he didn’t include the food allergy ingredients. I have a video showing he did put them in.

Our chef did a fantastic job and prepared an excellent meal. He was engaging and fun. The other diners we were seated with were a delightful couple that enjoy good food as much as we do.

We did not get thr chicken in our fried rice. Our rice was burnt. Took a while to get our sushi. The waiter stood by us while we were trying to write in our tips.

Terrible service. Great food. I will not return to this location again.