Benihana - Mall of America, MN

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1. OT

   OpenTable Diner

   Greensboro

   24 reviews

   4.0

   24 reviews

   Dined 2 days ago

   overall4food5service4ambience5

   Food was excellent. Service was good just slow due to too many tables I believe. Everything cooked perfectly.
   

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2. OT

   OpenTable Diner

   Minneapolis

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food5service3ambience4

   I didn’t receive the dessert or even get offered the flavors despite ordering the special that came with it. Had to ask for our bill twice. The hibachi chef was great and the food was wonderful as always.
   

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3. OT

   OpenTable Diner

   Minneapolis

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   overall2food3service1ambience1

   Took my wife and our 14 month old child to dinner for her birthday. They sat us at a table where I sat up against a pillar (the only seat in the restaurant like this). They never got a high chair for us after asking twice. I then got up and went and found one myself. After asking 3 times for a water for my son, she waitress had an attitude and finally brought one, and did not provide a straw on his cup with a lid. I had to track down another server to get a straw. They add a 20% “service charge” which the waitress explained wasn’t a “real tip” and gets distributed to all staff equally, then gave the table the hard sell on giving her a cash tip on top of the $25 tip automatically put on our bill. The food portions were smaller than I remember getting at any comparable restaurant and the service was awful. We will likely not return to this location in the future.
   

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4. OT

   OpenTable Diner

   Minneapolis

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   overall1food2service1ambience1

   Seated 30 min after reservation. Then we sat for a very long time. Chef did not begin cooking until 1.5 hours after our reservation. Had to ask for most things twice because staff couldn’t remember what we asked for. We were rushed out because they kept us there so late and didn’t serve dessert we paid for. Chef did a great job but didn’t have several things he needed so the progress was slow because he kept having to ask others to retrieve more ingredients from the kitchen. Terrible dining experience for very high price. Food was just okay.
   

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5. J

   Jason

   Minneapolis

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   overall1food4service1ambience2

   Long story short - service was terrible here on 5/28/23. Extremely slow (even for Benihana's typically slower pace) and no acknowledgement from anyone about it. Things that were supposed to be served with the meal were straight up skipped unless people asked for them. Dirty dishes not bussed from table. Chef and server gone from table for long periods (10+) minutes with no explanation. No manager to be seen anywhere. I typically go to Benihana's 2-3 times per year, usually the MoA location. Service here has never been great but this was beyond the pale. I'm 100% done with this location. Might give Golden Valley or Maple Grove a try again in the future but with the selection of other restaurants to choose from at MoA don't waste your time and certainly not your money on this place. You won't even get everything you're supposed to in your over priced meal. But the waiter will be sure to remind you that the 20% service charge isn't a gratuity and you're welcome to tip on top of that. I'd have no problem with this had I received even base line ok service but when disappear for long periods of time, don't communicate about long delays that are obvious to everyone at the table, don't bus away dirty dishes/empty glasses, bottles, etc. I'm not inclined to spend one penny more at this place.
   

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6. OT

   OpenTable Diner

   Washington DC

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   overall2food4service1ambience1

   The restaurant is dirty and showing its age. Service was ok at best. We didn’t receive several things we ordered but at least we’re not charged for it. When the bill was brought, there was a 20% service charge on top of the bill. When we asked our server, he explained it was so the back of the house got tipped as they could not require the servers or chefs to share tips. He said the 20% did not go to the server or chef and we were expected to tip them on top of the already 20% charge. It felt like a lie and we felt taken advantage of. We will not be going back and will find a new spot while visiting Minneapolis.
   

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7. C

   Customerserviceexpert

   Minneapolis

   4 reviews

   2.0

   4 reviews

   Dined 3 days ago

   overall2food3service2ambience3

   We love coming here! The food is great and the entertainment even better. With that being said, I was quite disappointed this time around. We were celebrating my daughter's 15th birthday and she did not receive the grand fanfare that we have witnessed each time we've come here. In fact, while dining, we heard and saw at least two tables with birthdays get a ton of fanfare. I made sure to add that to my reservation, told our waitress at the very beginning, and even asked about it a few times during dinner. At the end of our time when it still didn't happen our waitress offered that she and one other server would do it but I declined because it wasn't what others had received and I wanted it to be special for my daughter. That was very disappointing! Perhaps it is time for us to visit the other locations now.
   

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8. RN

   RajeshN

   Minneapolis

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Authentic and fun experience.. food tasted great. Staff were courteous
   

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9. B

   Bacho13

   Las Vegas

   7 reviews

   vip
   1.0

   7 reviews

   Dined 5 days ago

   overall1food2service4ambience2

   Way overpriced for what you get. 4 kids meals and 1 adult meal. $250.00. Never again!
   

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10. AN

    AngelaN

    Minneapolis

    2 reviews

    2.0

    2 reviews

    Dined 5 days ago

    overall2food2service3ambience2

    The experience I had here was not anything special. The food was just ok. I could think of several other places that I wish I had went to instead.
    

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11. SA

    SolomonA

    Minneapolis

    2 reviews

    5.0

    2 reviews

    Dined on May 21, 2023

    overall5food5service4ambience5

    Great ambience and experience overall. Indeed glorious time dining
    

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12. GC

    GraduationCelebrations23

    Minneapolis

    1 review

    5.0

    1 review

    Dined on May 21, 2023

    overall5food5service5ambience5

    Excellent service! Host was Great, he was nice and placed us to our seats with a Smile and kind words.! Waitress was Wonderful, it was very busy but she was very attentive to our needs . I believe our waitress name name was Shannon. She was Kind , helpful,fast and Super friendly. She didn’t skip a beat. Our Chef Rigo was Amazing! Fun, Friendly very entertaining and Skilled. Our food was presented and Cooked to Perfection! We all enjoyed. Everything was Delicious and he got all of our orders Perfect!
    

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13. OT

    OpenTable Diner

    Minneapolis

    2 reviews

    5.0

    2 reviews

    Dined on May 21, 2023

    overall5food5service5ambience4

    Great People, Experience, As Well As The Cuisine As Always.
    

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14. JG

    JillG

    Minneapolis

    6 reviews

    5.0

    6 reviews

    Dined on May 18, 2023

    overall5food5service5ambience5

    We went for my husbands birthday and had a great time. The chef was outstanding and the food even better.
    

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15. BL

    BernieL

    1 review

    5.0

    1 review

    Dined on May 17, 2023

    overall5food5service5ambience4

    Food was awesome. Next time I’ll bring a full table if 8, as we had to wait for the other party to arrive
    

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16. N

    Notgivingname

    1 review

    1.0

    1 review

    Dined on May 16, 2023

    overall1food2service1ambience2

    Terrible experience, definitely not going back. Overpriced food. Used the same spatula on the raw chicken as on cooked food. Just gave it a quick wipe. Service was super slow.
    

    Benihana - Mall of America, MNResponded on May 17, 2023Dear guest, thank you for taking the time to get in touch. We're sorry to hear that your experience wasn’t as planned. We try our very best to make every experience positive, therefore, your feedback is very important to us. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

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17. C

    Chopstinks

    Minneapolis

    5 reviews

    2.0

    5 reviews

    Dined on May 15, 2023

    overall2food4service2ambience1

    6:45 reservation. Seated at 6:45. Server finally took our drink order at 7:00. We didn't get our drinks until 7:30. Chef was argumentative with one of the guests at our table. The food was great as always. The server was friendly but kind of slow. We were not happy to have to pay the 20% "service charge" where only a portion of it goes to the server and then there isn't a way to leave an additional gratuity to the server on your credit card, only cash! WTH??? I won't be going back unfortunately.
    

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18. HM

    HeatherM

    1 review

    3.0

    1 review

    Dined on May 15, 2023

    overall3food4service2ambience3

    Food was good but service was terrible. Didn't get a drink refill until we're were almost done and ready to leave. The upcharge from steamed to fried rice is ridiculous when you are already paying over $50 per person.
    

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19. C

    Cally

    1 review

    3.0

    1 review

    Dined on May 15, 2023

    overall3food4service2ambience2

    Restroom was extremely dirty and the plates were all dirty!
    

    Benihana - Mall of America, MNResponded on May 17, 2023Dear Cally, thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our guests a great experience, and we want to keep improving. Please accept our apologies and feel free to contact us with further details regarding this experience by visiting our Contact Us page on our website.
    

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20. EG

    EliseG

    1 review

    4.0

    1 review

    Dined on May 14, 2023

    overall4food1service5ambience4

    Meat wasn’t the best, service was good, food was okay.
    

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21. OT

    OpenTable Diner

    Minneapolis

    1 review

    4.0

    1 review

    Dined on May 14, 2023

    overall4food4service3ambience4

    We definitely enjoyed ourselves just was a little disappointed because my son is allergic to shrimp & stated that to the waiter but we had to let the chef know due to the waiter didn’t inform him. Glad it worked out but it could of been bad due to lack of communication
    

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22. OT

    OpenTable Diner

    Minneapolis

    4 reviews

    5.0

    4 reviews

    Dined on May 14, 2023

    overall5food5service5ambience4

    Food was great. The “Show“ was routine: same volcano, choo-choo train, fried rice in the shape of a heart, and juggling eggs / bowls of rice. Wait staff was pretty attentive. Not saying I would have tipped any less, but I don’t appreciate the gratuity being added by default. I’d like to have a say in it… I might have tipped more! 
    

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23. R

    Rapman

    Minneapolis

    22 reviews

    4.0

    22 reviews

    Dined on May 14, 2023

    overall4food5service4ambience4

    Miguel is always an amazing, talented chef and the dinner was absolutely delicious. Thanks for working on Mothers Day, Beni Team!
    

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24. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 14, 2023

    overall1food5service4ambience1

    The food was great but the restaurant is extremely dirty. They need to get a good cleaning crew in to thoroughly scrub the place down. I expect more for the amount that is charged. It was disappointing and it’s been like that every time I eat there.
    

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25. BC

    BrandiC

    Minneapolis

    2 reviews

    5.0

    2 reviews

    Dined on May 14, 2023

    overall5food5service5ambience5

    Great service and food yesterday. I thought we ordered ice cream too but it never came before the check.
    

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26. h

    hannah

    Minneapolis

    9 reviews

    4.0

    9 reviews

    Dined on May 14, 2023

    overall4food5service5ambience5

    Checking in was why I gave it a four and not five. They were not clear about re-telling them when everyone was there. Our full group got there early and we checked in early but they didn't tell us we had to them once we were all together. Because of the down fall in communication we ended up waiting longer. The food and everything else was amazing but they do need to work on their check in system or at least a lot better communication.
    

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27. SR

    ShelitaR

    St. Louis

    1 review

    5.0

    1 review

    Dined on May 13, 2023

    overall5food5service5ambience5

    Food and drinks were good. Came in from out of town
    

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28. WL

    WeLoveMocha

    Minneapolis

    2 reviews

    5.0

    2 reviews

    Dined on May 13, 2023

    overall5food5service5ambience4

    We had a great time and our chef was awesome! We weren’t anticipating the automatic 20% service charge though— still not sure what it was for? It was also very loud. We were in the back room which amplified the noise.
    

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29. F

    Folkfoodie

    1 review

    3.0

    1 review

    Dined on May 13, 2023

    overall3food4service3ambience3

    Overall we had a good time, but they forgot about the mushrooms that came with my dish and they forgot that I had mentioned that it was my wife’s birthday. Food was good as always.
    

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30. J

    Jojo

    1 review

    4.0

    1 review

    Dined on May 11, 2023

    overall4food4service4ambience4

    Food was good, we went to celebrate our daughter's 15th B'day and she loved it. but make sure to reserve so you don't end up waiting, Because we reserved but still had to wait 30 mins for tables to set up
    

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31. WP

    WilsonP

    1 review

    5.0

    1 review

    Dined on May 10, 2023

    overall5food5service1ambience5

    Service was bad no water refills no take dirty dishes Hope next time will be better
    

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32. SS

    ShyanS

    Minneapolis

    10 reviews

    vip
    1.0

    10 reviews

    Dined on May 9, 2023

    overall1food2service1ambience1

    The sever was very busy and wasn’t very attentive. I feel this has to do with the built in 20% service charge. Doesn’t seem like they need to work for a tip. There were up charges for the vegetable fried rice which was not communicated to us. The flavor was basic. We were there for a birthday and the was no acknowledgement of the birthday. We’re we’re a party of 6 and Will not be returning.
    

    Benihana - Mall of America, MNResponded on May 11, 2023Dear ShyanS, on behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.
    

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33. N

    None

    Minneapolis

    2 reviews

    2.0

    2 reviews

    Dined on May 8, 2023

    overall2food4service1ambience2

    Server was snippy and rude. Acted as if we were bothering her. No fruit on our $20 cocktail, no ice cream at the end. Golden Valley location is much better for service & atmosphere. Food was delish, chef was great. For the price, service should be far above what it was. This dining choice is off our list, only because this is our 3rd bad experience at MOA.
    

    Benihana - Mall of America, MNResponded on May 11, 2023Dear guest, we apologize for your recent visit and we thank you for taking the time to share your feedback. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

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34. LS

    LoriS

    Milwaukee

    2 reviews

    3.0

    2 reviews

    Dined on May 6, 2023

    overall3food2service3ambience1

    Reserved 2 seats at bar' when we got there we were told there are no reservations at the bar and OpenTable is wrong. So we had no seats' finally got in' sushi sucked. And you can't put a tip on the credit card so wait staff miss out on tips. Don't need to waste time or money there again.
    

    Benihana - Mall of America, MNResponded on May 9, 2023Dear LoriS, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

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35. BS

    ByeSalut

    Minneapolis

    2 reviews

    1.0

    2 reviews

    Dined on May 6, 2023

    overall1food2service2ambience1

    Unfortunately, it's just overpriced for the experience and quality of food. Staff was ok at times, but on at least 3 occasions during the visit staff was short and snippy. The space is relatively run-down and overall dirty, bathrooms were absolutely horrible. If you're considering Benihana's maybe try one of the other locations - or a different Hibachi restaurant all together.
    

    Benihana - Mall of America, MNResponded on May 9, 2023Dear ByeSalut, thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. We would appreciate another chance to earn your trust, please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website.
    

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36. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 6, 2023

    overall4food5service4ambience5

    The overall experience was very good. We reserved a table with a group of 6 but we didn't know they would try to fill the table with 2 more people but it was alright because they were very nice and talkative. The chef put on a very fun show and the food was excellent.
    

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37. OT

    OpenTable Diner

    Hawaii

    19 reviews

    vip
    2.0

    19 reviews

    Dined on May 5, 2023

    overall2food1service3ambience3

    The service was delayed and the amount of oil that was used on everything made us sick. Healthy food destroyed by oil.
    

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38. JN

    JustinN

    1 review

    1.0

    1 review

    Dined on May 4, 2023

    overall1food1service1ambience1

    This was the worst experience I’ve ever had. We were there for an hour without any food and when we decided to leave they finally tried to bring food. We were told no about any options, I was even told no to a Dr Pepper and it was on the menu. The food that we did get which was soup and salad was absolutely terrible. The salad was bitter and I can’t even describe the flavor of the soup. Just an all around horribly overrated experience.
    

    Benihana - Mall of America, MNResponded on May 9, 2023JustinN, we're sorry to hear you had such a negative experience at our restaurant. Our goal is always to provide excellent service and great food, so we're disappointed that we didn't meet your expectations. We would love to speak with you further about your visit so we can improve our service in the future. Please reach out to us via our Contact Us page on our website.
    

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39. OT

    OpenTable Diner

    Minneapolis

    4 reviews

    4.0

    4 reviews

    Dined on May 3, 2023

    overall4food5service3ambience3

    The food was great as usual. I’m a little disappointed because we weren’t even offered our ice cream at the end. The service for drinks and stuff was pretty slow, granted they were busy. We were also seated 10+ min after our reservation time. Our server was great, our chef was awesome, I think they need to hire more staff.
    

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40. M

    Mike

    Minneapolis

    5 reviews

    2.0

    5 reviews

    Dined on May 1, 2023

    overall2food4service1ambience3

    We were sat at wrong table then asked to move then sever didnt show up for at almost 20 min
    

    Benihana - Mall of America, MNResponded on May 2, 2023Dear Mike, thank you for your feedback. We're sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. We want every guest's experience to be the best possible, and we work hard to make sure that happens. Please feel free to reach out with further feedback or any questions via our Contact Us page on our website.
    

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