Benihana - Las Colinas, TX

Benihana - Las Colinas, TX reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Aaron

   Dallas2 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   One of the worst dining experiences we’ve had in a long time. Management has absolutely no sense of customer service we were actually told to get up from our table and stand around while they processed our check. Completely unprofessional. Our server was intermittent at best disappearing for long stretches and showing little interest in whether we needed anything. Between the chaotic service and the lack of basic courtesy from the management, we won’t be returning, and we wouldn’t recommend this place to anyone.
   

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2. R

   Rainie

   Las Vegas1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We ordered drinks when we sat down, recieved glasses of wine after 40 minutes and an old fashion after one hour. Chef came 20-30 minutes after we finished our appetizers. We were at the restaurant almost 2.5 hours. We were sat at our reservation time but service was so slow. Chicken was dry. This was a birthday dinner that we reserved almost 3 weeks ahead of time. It was not the evening we had planned.
   

   Benihana - Las Colinas, TXResponded 5 days ago

   Hello Rainie, We're truly sorry to hear about your experience at Benihana - Las Colinas, TX. We understand that waiting can be frustrating and we apologize for the delay in service you experienced. We also regret to hear that your chicken dish was not up to our usual standards. We take your feedback seriously and will use it to improve our service and food quality. We hope you'll give us another chance to make your birthday dinner memorable. Best Regards, The Management Team
   

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3. J

   Juanita

   Dallas1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Vivian was oou server and Lu our Chef. Awesome service and our food was very good.
   

   Benihana - Las Colinas, TXResponded 5 days ago

   Thanks for the feedback, Juanita! We're thrilled to hear that you enjoyed your dining experience with us at Benihana - Las Colinas, TX. It's great to know that our team's service met your expectations and that you enjoyed your meal. We strive to provide excellent service and delicious food, and your feedback is a testament to our efforts. We look forward to welcoming you back soon!
   

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4. J

   Julia

   Dallas2 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The food quality has dropped - my steak had gristle throughout and they don’t even devein the shrimp! Portions are way smaller than they used to be. Service was meh - our server was super sweet but we had to sit with empty drinks a lot longer than we should have. I had the lunch duet steak and shrimp with an iced tea and my husband had the lunch steak with 2 Dos Equis beers, so our total with a 23% tip was $100. Lunch here for 2 is not worth $100 in my opinion.
   

   Benihana - Las Colinas, TXResponded 6 days ago

   Hello Julia, We appreciate you taking the time to share your experience at Benihana - Las Colinas, TX. We're sorry to hear that your meal didn't meet your expectations, particularly the steak and shrimp. We take pride in our food quality and your feedback is important to us. We also apologize for the delay in your drinks and the longer wait time you experienced. We strive to provide exceptional service and it seems we fell short during your visit. We hope you'll give us another chance to impress you with our meals and service. Best Regards, The Management Team
   

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5. e

   edward VIP

   Dallas1 review

   2.0

   Dined on April 26, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   The cook we had had the filthiest hands and fingernails I ever seen. Our waiter was great and management was mortified when I told them about it
   

   Benihana - Las Colinas, TXResponded 1 day ago

   Hello Edward, We're truly sorry to hear about your experience at Benihana - Las Colinas, TX. It's distressing to hear that you had a negative experience with the cleanliness of our staff. We strive to provide a high-quality dining experience for all of our guests, and it's clear we missed the mark during your visit. We appreciate your feedback and will use it to improve our standards. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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6. S

   Shalesha

   San Diego1 review

   5.0

   Dined on April 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were a party of 18 but dwindled down to 15 due to late flight connections. The management team were very accommodating. The experience was 10/10. Enjoyed the environment and clean restaurant. I myself Flew in from California to celebrate my mother’s Birthday. The staff were friendly and overall great. Thank you Team for making this a wonderful experience!!!
   

   Benihana - Las Colinas, TXResponded 6 days ago

   Thanks for the review, Shalesha! We're thrilled to hear that you and your family had a wonderful experience at Benihana - Las Colinas, TX. It's great to know that our team was able to accommodate your late flight connections and that you enjoyed our clean environment. We're also glad that you found our staff to be friendly and our food to be fantastic. We strive to make every celebration a memorable one and it's heartwarming to hear such positive feedback. We look forward to serving you again soon!
   

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7. A

   Alan

   Dallas1 review

   5.0

   Dined on April 24, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Benihana's is always a blast! The show your chef puts on is fabulous. You have to see it to believe it. Then there is the food. Mostly its cooked to perfection, however this time the steak was overcooked. My wife ordered medium rare and I ordered medium. Hers was more medium and mine was medium well but the taste was sensational. Its a little pricy but well worth the cost.
   

   Benihana - Las Colinas, TXResponded on April 25, 2025

   Thanks for the feedback, Alan! We're thrilled to hear that you always enjoy your experiences at Benihana - Las Colinas, TX. Your kind words about our show and the quality of our food are greatly appreciated. We're sorry to hear that your steak was overcooked this time. We always aim to deliver a perfect culinary experience, and it seems we missed the mark this time. We're glad you found the overall value to be good and we hope your next visit will be without such an experience. Thanks again for your review!
   

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8. L

   Lauren

   Dallas1 review

   4.0

   Dined on April 23, 2025

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 5

   Food portions were very small. I left feeling ripped off.
   

   Benihana - Las Colinas, TXResponded on April 25, 2025

   Hi Lauren, We're truly sorry to hear that you felt ripped off during your visit to Benihana - Las Colinas, TX. We strive to provide our guests with a memorable dining experience and it seems we fell short this time. Your feedback regarding the portion sizes is truly appreciated and will be considered as we strive to improve. We're glad to hear that you found our service satisfactory and we hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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9. B

   Becky

   Dallas3 reviews

   2.0

   Dined on April 20, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   We had reservations but they were behind. We got seated 50 min later than our scheduled time. The hostesses were kind and happy. There was way too much pressure on the Chef. He had to rush and we received basic service. There was not time for the fun part. No smiles, no interaction. I truly felt sorry for all of the staff. And I felt sorry for us too. It’s pricy but normally would be worth it. Not Easter Saturday.
   

   Benihana - Las Colinas, TXResponded on April 26, 2025

   Hey Becky, Thank you for taking the time to share your experience with us. We're sorry to hear that you felt rushed during your visit, and that you felt the pressure from our team. We understand that dining should be a relaxed experience, and we regret that we fell short of your expectations this time. We also appreciate your feedback on our pricing. We're committed to providing the best experience to our guests and your input helps us improve. We hope you'll give us another chance to provide the kind of service you expect at Benihana - Las Colinas, TX. Best regards, The Management Team
   

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10. D

    Darcy

    Denver1 review

    4.0

    Dined on April 19, 2025

    1. Overall 4
    2. Food 5
    3. Service 1
    4. Ambience 5

    Food and chef were amazing as usual. The service was sub par. The server never refilled our drinks and once she took out order she never returned to our part of the table. Disappointing.
    

    Benihana - Las Colinas, TXResponded on April 22, 2025

    Hi Darcy, We're glad to hear that you enjoyed the food and chef at Benihana - Las Colinas, TX. We're sorry to hear that the service didn't meet your expectations. We strive to provide the best experience for our guests and it seems we fell short during your visit. Please know that we take your feedback seriously and will address this issue with our team. We hope to have the opportunity to serve you better in the future. Best, The Management Team
    

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