Benihana - Las Colinas, TX

Benihana - Las Colinas, TX reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. P

   Punit

   Dallas1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I’ve been here multiple times and service is constantly subpar but today has crossed the line. Quite possibly the worst experience I’ve ever had. From the host to the waitress to the chef, it seems no one cares about the customer. Missing orders, making disgusted faces, having no accountability, cross-contamination when it was specifically requested beforehand and also a birthday celebration that was not celebrated in any way. It’s really unfortunate how the staff consistently does not care about their customers. Completely disappointed. Utterly ridiculous. Don’t spend your money here, drive the extra 30 minutes and go to another location.
   

   Benihana - Las Colinas, TXResponded 3 days ago

   Hello Punit, We're truly sorry to hear about your recent experience at Benihana - Las Colinas, TX. It's clear that we didn't meet your expectations and for that, we sincerely apologize. We take pride in our service and it's disheartening to hear that we fell short on this occasion. We take your feedback seriously and will address the issues you've raised with our team to ensure this doesn't happen again. We hope you'll give us another chance to provide you with the quality service you deserve. Best regards, Benihana - Las Colinas, TX Management Team
   

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2. C

   Candace

   Dallas1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Had to ask for a picture and birthday after notes it on reservations eggs are not fresh anymore price for rice is way more expensive constantly had to ask for items I ordered not a good experience
   

   Benihana - Las Colinas, TXResponded 3 days ago

   Thanks for visiting us, Candace. We're truly sorry to hear that your experience at Benihana - Las Colinas, TX didn't meet your expectations. We always aim to deliver fresh, delicious meals and we're disappointed to hear that the eggs were not up to par. We also take your feedback about the rice pricing seriously. We will definitely address these issues with our team. We appreciate your feedback and hope to have another chance to provide a better dining experience.
   

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3. J

   Jose

   Dallas1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food was great once we got our table i made a reservation for 6 pm got there on time but still gay to wait for over an hour to get seated. Like why make a reservation for if you still have to wait forever to be seated
   

   Benihana - Las Colinas, TXResponded 4 days ago

   Dear Jose, Thank you for the honest feedback. We're glad you enjoyed the food, but we’re truly sorry about the wait despite your reservation. That shouldn't have happened. Sometimes earlier tables run long, but over an hour is unacceptable. We’re reviewing our reservation process to prevent this in the future. We appreciate your patience and hope to make your next visit smoother.
   

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4. y

   yvonne

   Dallas4 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   We had a reservation at the Las Colinas Benihana for Mother’s Day 2025, expecting a special evening. Instead, we waited over two hours past our reservation time to be seated. Despite mentioning the delay and it being a holiday, there was no apology, compensation, or acknowledgment from the staff. The food was fine, but the poor service and lack of accountability ruined the experience. My kids were starving and my youngest fell asleep before we could have lunch or rather now dinner. We won’t be returning. In 2025, there’s no reason for this poor planning.
   

   Benihana - Las Colinas, TXResponded 4 days ago

   Thanks for visiting us, Yvonne. We're truly sorry to hear about your disappointing experience at Benihana - Las Colinas, TX, on Mother's Day. We understand how frustrating it can be to wait for a reservation, especially on a holiday, and we apologize for the inconvenience. We're glad to hear that you found the food satisfactory, but we're disappointed that the service didn't meet your expectations. We take your feedback seriously and will use it to improve our service. We hope you might consider giving us another chance in the future.
   

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5. F

   Fredrick VIP

   Dallas48 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   This location is usually consistent. Unfortunately, today (Mother’s Day) was bonkers. With a reservation, they were running an hour behind on seating. We arrived at 12:20pm for a reservation at 12:45pm. We were seated around 1:30pm. The hostess did her best to remain calm and give clear information. Once seated, Emily did a good job managing the other half of our table, which was a family of 5 eating at Benihana for the first time. Chef Marcos was very entertaining. I’ve been going to Benihana for 25 years, and he still impressed me with his antics. More importantly, his food was excellent. Also, shout out to the manager who was trying his best to keep people from getting towed for parking illegally in fire lanes and other unauthorized places. He also delivered shrimp tempura appetizers to tables and apologized for the wait. Good experience overall. But had to acknowledge this was the longest I’ve ever waited for a table anywhere with a reservation.
   

   Benihana - Las Colinas, TXResponded 4 days ago

   Thanks for the review, Fredrick! We're glad to hear that you had a good time at Benihana - Las Colinas, TX, especially on Mother's Day. We apologize for the delay in seating you and the inconvenience it may have caused. We're pleased to know that our chef and manager were able to keep the other guests in line and that you enjoyed the tempura shrimp appetizers. We strive to make every customer feel valued and we're sorry if you felt otherwise. We hope to serve you again soon!
   

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6. C

   Ciarra VIP

   Minneapolis9 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I am writing to formally express my disappointment and frustration regarding my recent experience at your Irving location. I have been a loyal customer of Benihana since 2021, frequently dining at this specific location. On Mother’s Day, I called the Irving Benihana at 12:06 PM and spoke to a gentleman to confirm whether the lunch menu was being honored. He clearly stated that it was. Based on this information, I booked a reservation for 12:30 PM. Unfortunately, we were not seated until 1:30 PM—an hour after our scheduled time. Once seated, the server informed us that the lunch menu was not being served. I then spoke with the manager, Luther Smith, who confirmed the same thing. This was incredibly disappointing, especially given the prior confirmation over the phone. I have never felt so embarrassed at this restaurant in all my years of dining here. To make matters worse, Luther did not express even the slightest remorse for the confusion or inconvenience. From a customer service standpoint, I found his attitude dismissive and unprofessional. He didn’t even ask if we were okay or offer any type of solution or acknowledgment. I don’t know if he’s a new manager, as I’ve never seen him before, but this experience was truly upsetting and ruined what was supposed to be a special Mother’s Day celebration. I would appreciate a response regarding how this situation will be addressed to prevent similar incidents in the future.
   

   Benihana - Las Colinas, TXResponded 2 days ago

   Thanks for the review, Ciarra. We're truly sorry for the disappointment and frustration you experienced during your visit at our Irving location. We understand how important Mother's Day is, and we regret that we missed the mark. We apologize for the confusion and the lack of communication about the lunch menu. We take your feedback seriously and will use it to improve our service. We hope to have the opportunity to make it up to you in the future. Best regards, Benihana - Las Colinas, TX Management Team
   

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7. M

   Michelle

   Dallas2 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   We went for Mother’s Day and there was no parking. We had to park at an office that wasn’t open. We waited an hour after sitting down before we got a chef. The table next to us that sat down and ordered after us got someone first. It took a long time to get the check and my husband didn’t get the ice cream included with his meal. The food was great, but the service was terrible.
   

   Benihana - Las Colinas, TXResponded 2 days ago

   Hey Michelle, We're truly sorry to hear about your experience at Benihana - Las Colinas, TX. We strive to provide our guests with exceptional service and it seems we fell short during your visit. We understand how frustrating it must have been to wait for your order, and then the long wait for your meal. We also regret the mix-up with your ice cream. We will address these issues with our team to ensure they don't happen again. We're glad to hear that you enjoyed the food, but we're sorry that the service didn't meet your expectations. We hope you'll give us another chance to make it right. Best Regards, Benihana - Las Colinas, TX Management Team
   

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8. M

   Maxine

   Los Angeles3 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food was good BUT I had a really bad experience. I brought my mom in for mother’s day and asked for everything gluten free. I saw that there were crispy onions with my meal, i asked if those were gluten free/not breaded. The chef told the server yes it’s fine no bread! so i was eating and found myself having a reaction. 10 minutes after, after i had already opted to not eat, as he’s cleaning goes “yeah those are fine for you. no bread, only onions and flour” I notified the server just so she was aware in the future! I wasn’t mad about it. The manager comped my meal, which was kind. It just sucks that I had an allergic reaction. Not sure if I would be back, if they can’t discern what is safe for allergens
   

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9. P

   Patrick

   Dallas1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was exactly as we remembered it to be. Food was good and the service was excellent.
   

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10. K

    Kaylee

    Dallas1 review

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Chef Lu and our server Jake did a phenomenal job!!! Will def be returning soon!
    

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