Benihana - Indianapolis, IN

Commentaires sur le restaurant Benihana - Indianapolis, IN de personnes qui y ont mangé. Selon des cotes récentes.

1. Y

   Yagnesh Nesh

   Comté d’Orange2 commentaires

   2.0

   Y est allé le 15 avril 2025

   1. Cote globale 2
   2. Nourriture 3
   3. Service 2
   4. Ambiance 3

   1. Even we told server that two out of three in our party are first time at Benihana’s, she did not explain how their menu and courses will work. 2. Food was okay. It was showing not so experience hand had cooked
   

   Benihana - Indianapolis, INA répondu le 18 avril 2025

   Thanks for the feedback, Yagnesh Nesh. We're sorry to hear about your experience at Benihana - Indianapolis, IN. We strive to provide a seamless dining experience for all our guests, and it seems we fell short during your visit. We apologize for not explaining the menu and course options to you or your party, and we're taking your feedback into consideration as we continually work to improve. We hope you'll give us another chance to impress you and your friends.
   

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2. S

   Steve VIP

   Indiana24 commentaires

   5.0

   Y est allé le 14 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Tonight’s overall experience was fabulous. Fabulous to the degree that the ladies were so happy to be together for birthday celebrations. Let’s not forget about the photo of all the ladies together. They were very excited to have there own print to take home. That’s the hoopla of the evening. Let’s talk about the meal. Always a wonderful performance/presentation and tastes just as good.
   

   Benihana - Indianapolis, INA répondu le 16 avril 2025

   Hello Steve, Thank you for choosing to celebrate your birthday with us at Benihana - Indianapolis, IN. We are thrilled to hear that you and your lovely companions had a fantastic time. Your kind words about our food and presentation are greatly appreciated. We look forward to many more celebrations with you in the future. Best regards, The Management Team
   

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3. D

   Don VIP

   Indiana3 commentaires

   5.0

   Y est allé le 13 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Service has been very good. The food is always good!!
   

   Benihana - Indianapolis, INA répondu le 15 avril 2025

   Thanks for the feedback, Don! We're thrilled to hear that you've enjoyed our service and food at Benihana - Indianapolis, IN. We always aim to provide the best dining experience for our guests. We noticed that you rated us lower on value. We're always working to provide the best value for our guests and your feedback helps us in that effort. We hope to see you again soon!
   

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4. D

   Dan

   Indiana4 commentaires

   2.0

   Y est allé le 11 avril 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 1
   4. Ambiance 2

   We were so disappointed. Had not been to Benihana in years. This is not the Rocky Aoki experience of the past. It is an expensive and CHEAP version. Server was non existent after taking our order and got that wrong. Chef had ZERO personality and his skills were sub par. Observing other grills, all the chefs are performing from the same stale playbook. The Food...crap...flavorless...dumped on the plate like last night's garbage. And the timing...no regard...the chef Mario prepared the meals in a way, 1 family member was almost finished before the last had their entrée. Will NEVER go back. There are many far better alternatives in the area at much less cost. Avoid.
   

   Benihana - Indianapolis, INA répondu le 13 avril 2025

   Hello Dan, We're sorry to hear about your recent experience at Benihana - Indianapolis, IN. We understand that dining out can be a special occasion and we regret that we didn't meet your expectations. We appreciate your feedback on our service and food. We take pride in our culinary skills and your feedback will help us improve. We hope you'll consider giving us another chance to provide the quality experience you remember. Thank you for your feedback.
   

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5. L

   Lexi

   Indiana2 commentaires

   4.0

   Y est allé le 9 avril 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 2

   Food, service and chef were excellent tonight. We were greeted by very friendly staff and were seated right away. They asked if we were celebrating anything, which I confirmed my birthday. They took our family photo and gave us a print out a few minutes later. Our server and the chef were both extra attentive and accommodating for our two young daughters, which was extra appreciated. Unfortunately we were not offered tea or ice cream, and we had to inquire after being presented the check. It seems like this has been the case the last few years we’ve gone (unsure if their service standards have changed?). Also, the building is very tired and would love to see this location at a minimum go through a refresh, if not a complete rebuild. We love Benihana and want to see it succeed.
   

   Benihana - Indianapolis, INA répondu le 11 avril 2025

   Hey Lexi, Thanks for choosing Benihana - Indianapolis, IN for your birthday! We're thrilled to hear that you and your family enjoyed your experience. We're sorry to hear that you found our service and facilities not up to the standard you're used to. We appreciate your feedback and will definitely take it into consideration. We're always striving to improve and your feedback helps us do just that. We hope to see you again soon! Best, The Management Team
   

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6. K

   Kirvi

   Las Vegas2 commentaires

   5.0

   Y est allé le 6 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   The experience was very nice, the food delicious, and the chef very friendly. The only thing I didn't like was that you have to share a table with other people; you don't have privacy, but I understand why, since they don't have many tables, and the tables are only suitable for large groups. But everything was very good.
   

   Benihana - Indianapolis, INA répondu le 7 avril 2025

   Thanks for visiting us, Kirvi! We're thrilled to hear that you enjoyed the experience at Benihana - Indianapolis, IN. Our team takes great pride in providing delicious food and friendly service, and we're glad that we could meet your expectations. We understand that dining in a large group can sometimes feel a bit constrained, and we appreciate your understanding. We hope to welcome you back soon!
   

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7. Y

   Yvette

   Indiana2 commentaires

   5.0

   Y est allé le 2 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   They accommodated our party, which ended up being larger than what reservations were made for. Top quality!
   

   Benihana - Indianapolis, INA répondu le 5 avril 2025

   Hey Yvette, thank you so much for your kind words. We're thrilled to hear that you and your party had a great time at Benihana - Indianapolis, IN. We're glad you appreciated the top quality of our food and service. We always strive to accommodate all our guests and make every visit a memorable one. We look forward to your next visit. Thank you again! Best, The Management Team
   

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8. B

   Brandon VIP

   Indiana1 commentaire

   1.0

   Y est allé le 28 mars 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 2
   4. Ambiance 2

   Extremely expensive for poor quality food. Could go anywhere else and pay less and have better food. Disappointing.
   

   Benihana - Indianapolis, INA répondu le 30 mars 2025

   Thanks for the review, Brandon. We're truly sorry to hear that your experience at Benihana - Indianapolis, IN didn't meet your expectations. We take pride in our food and it's disappointing to know that we fell short this time. We will take your feedback into account and strive to improve. We hope to have the opportunity to serve you again and provide a better dining experience.
   

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9. M

   Michelle

   Dallas - Fort Worth2 commentaires

   2.0

   Y est allé le 25 mars 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 1
   4. Ambiance 2

   My entire group was freezing and had to keep on coat and wear gloves! My chicken and steak were both overcooked! Also, I never received my birthday voucher which we were celebrating and spoke to Eric the manager who said he could do nothing about it. I sent several emails inquiring as to why I hadn’t received my voucher without any response! I celebrate my birthday every year at Benihana and this was by far my worst experience.
   

   Benihana - Indianapolis, INA répondu le 27 mars 2025

   Hi Michelle, we're truly sorry to hear about your disappointing experience at Benihana - Indianapolis, IN. We understand that your group was uncomfortable and the food didn't meet your expectations. We take your feedback seriously and will address these issues with our team to ensure better experiences in the future. We hope to have the opportunity to serve you again and make it up to you. Sincerely, the Management Team.
   

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10. S

    Stepheny

    Indiana11 commentaires

    2.0

    Y est allé le 25 mars 2025

    1. Cote globale 2
    2. Nourriture 4
    3. Service 1
    4. Ambiance 3

    Went to Benihana on 3/25 with a friend. She ordered chicken teriyaki and I ordered the Emporer's Feast. We also ordered an appetizer of vegetable tempura. Our appetizer never came and the chef began cooking our order. I asked the waitress about the appetizer and she said that the chef in the back has to do all of the sushi orders BEFORE he does the tempura. This is unacceptable. I asked a manager about it and he said that a couple of people did not come to work and that the chef in the back is about a half an hour behind. So, I just cancelled the appetizer order. I did notice that the children that sat at our table got their sushi and fried food from the back timely. OK, so the chef starts cooking and then runs out of the shrimp appetizer when it got to me. Well, I'm allergic to shellfish, so OK, but I was going to give it to my friend. After the meal, we did not get the sherbert that came with our meal until we asked and then it was like it was a big inconvenience. And I might add, it was less than a teaspoon. Very disappointing. My friend paid the bill, however, I told her she should not have tipped. I don't know if she did or not. Has Benihana gone down hill now?
    

    Benihana - Indianapolis, INA répondu le 27 mars 2025

    Dear Stepheny, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your visit. Providing excellent service and a smooth dining experience is our priority, and it’s clear that we fell short during your visit. We understand how frustrating it must have been to not receive your appetizer in a timely manner and to experience delays due to staffing challenges. Your feedback regarding the sequence of food preparation and portion sizes is invaluable, and we will be reviewing these concerns with our team to ensure better consistency. We truly appreciate your patronage and would love the opportunity to make it up to you. Best regards,
    

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