Benihana - Fort Lauderdale, FL

Took long to bring us our drinks and soup and salad …….

Our chef Tony was fantastic and helped make my sons birthday special

Chef didn't seem to know how to correctly prepare the food. The waitress was not attentive and did not return to table after she took orders. Management did not compensate in any way I literally wasted two hours of my life, I did not even eat the food the chef was cooking without butter or seasoning, the stove was literally burning.

The worst experience in a restaurant that I have ever had. The staff is very unfriendly, and they didn’t explain anything about the plates. The wait time was very long even though I had a reservation and the restaurant was not busy. I don’t recommend to go to this place. It was a waste of time.

Carpet smelled very funny. Had a weird foul smell that I just could not stop smelling even over the food. It kinda smelled like dead rat or something

Very disappointed in the service they treated us is if we weren’t even there brought one drink didn’t come back for a whole hour we had to clear the table ourselves. Hour and a half before the chef even came over he was nice the food was good he made the whole experience much better but the waitress and the management were really bad. And they said happy birthday to other people and sang a song and they missed us all together.

Worst dining experience I have had. Will never, ever go or recommend this place to anyone.

This was my last time going. The food is very mediocre and definitely not worth the price. Service is terrible. I rather eat McDonald’s.

Terrible everything!!! I will NEVER recommend anyone to go to this location!!! Terrible and unhappy. The manager was inconsiderate and unreliable. It took 2 hours for a cook to be sent to the table!! Never again…very unacceptable!!!

The price is still the same but the amount of meat given with meals is noticeably less. The food is still delicious.

Everything was nice very nice. The first time visiting this location sure won’t be the last. My daughter and I enjoyed ourselves.

we made a reservation walked in and got greeted and told to wait waited 25 min when the restaurant was empty and no one gave us updates or anything we got up and stood waiting for a bit still no one said anything hostess only on their phones and we walked out no one said a word. HORRIBLE CUSTOMER SERVICE !

The place was dirty. Needs to be cleaned up. The waiter rushed us and it was not busy at all. Never cleared our plates. Won’t ever be back.

Great ambiance, great food. The welcome to Benihana was extremely poor, no joyful greeting AT ALL. Our server seemed to be on a constant rush, missed details of our orders (we were a party of four), and made me feel like if I was in a fast food restaurant rather than an experience restaurant like Benihana claims to be. Our chef though was amazing, the food tasted great, he was courteous, joyful and entertaining. Our server took FOREVER to bring our check and cash us out. Outside of our chef, we had extremely poor service.

Great food great location great service . Our chef Enrique was funny , entertaining and great cook .

They made it a great Birthday experience. Waitress was very attentive and upbeat.

We were celebrating 2 birthdays mine and my daughter in law. We each had a birthday free $30.00 meal certificate which we signed up for 10 days before. We enjoyed coctails in the bar while waiting for our party. When we were seated our waiter was very attentative. We sat in a nice cool spot, (which is awsome, bcz the grill can be very warm). The chef was amazing, funny, entertaining, quite a showman! Our food was the caviate, we all loved our meals! PS .... I ate the leftovers for 2 days!!

Thank you Benihana!!

Love benihana, was excited to go to a new location on vacation. Horrible customer service, very disorganized! Food was okay. Send help to this location!

View was great!

Terrific meal! Food fresh and prepared table side. Wait staff very attentive. Observed COVID safety measures. Only issue was at times guests at other tables were very, very loud.

Everything was delicious. Bathroom was clean on point.

It was ok bhgf hhhggv hjjjj how hjjjgfy huh hhhh nbg

We waiting over 30 mins to be seated even with reservations, service to be waited was very very slow and it more than hour and half that we just sat there with no chef to cook for us and told us we would have to wait for a chef to finish cooking at the other tables in and then we would have a chef it was little after 10:30 pm so I just made a decision to leave because by the rate it was going I don’t think would’ve ate by midnight and the staff was very unapologetic as well no type of apologies or any kind of comp cards given for the inconvenience that was caused to us .

We, party of 5 were put at the table for 6 with a party of 3 that we didn’t know. We sat literally shoulder to shoulder. Woman next to me couldn’t have her drink without hitting me with her elbow, We waited for chef for over an hour. Place was extremely loud , staff except for few exceptions , rather unfriendly.

The waiter did not put my order in correct. I asked for Habachi chicken with two fried rice and he only put in two fried rice. The chef had to run to the back to get chicken to cook for me which caused me to wait another 20 minutes for my full meal.

Me and my husband went with a reservation for 2:45pm. Hungry and ready to eat and we had to wait 45min to an hour to eat. I do not see the point of a reservation if is not going to be full-filled in 20min max. This is very discouraging to ever go back, because there is no point If the treatment is the same as if you walk in.

The hostess was extremely rude, very unprofessional. We shared our experience with her direct manager, which was promptly addressed. After a while, the hostess began pointing at our group and then her coworker passed by making snide comments. It made for an uncomfortable environment. We considered leaving, but decided to make the best of it. WRONG IDEA! The server was slow, failed to communicate with us on delays, and nonchalant when we asked about status of our order. This location has gone downhill.

not a big talker lol not a big talker lol not a big talker lol not a big talker lol

These ppl are very rude and during booking reservation it does not state shared table I have been there before to another location not during COVID time and did not have to share no table you would thing now do to COVID they would be more caring about social distance and separating parties makes absolutely no sense. Enjoyed dinner at the cheese cake factory so they didn’t ruin our dinner.

9 pm reservation had no chef until 10:30

Loved the experience.

I got there at 3:40 and Waited an hour and a half and didn't get a cook so we left

Birthday celebration for our son. The chef was very quiet. Unusual for this place. He even forgot the mushrooms and had to be reminded by guests.

We got there at 2:05, waited 10 minutes to be seated. After 20 minutes thirsty, we decided to call a waiter- is like we were invisible, - and she finally took our order. The chef got to our table at 2:45. It was an acceptable meal, but for sure not to go there hungry. Lack of service😳.

Wow. From the moment we walked in. Great food. Fun and entertaining experience.

I made a reservation with specific instructions for a table close to the water. Got there had to wait, then the person seating us tried to stick us in a booth. They did not seem too happy when we refused, so we had to wait additional time. The server was slow with all her serving which caused the entire course to go wrong. The chef was good. Waited a long time for only 2 ppl to sing happy birthday to my mom, when all the other tables before and after had 4 to 5 servers singing. Been to 3 other locations and this was the worst.

Was the last seated at the table around 7:45. Cook did not come to table until 9:15.

Everything was perfect the food the time the waitress was okay the front desk was perfect thank you

The table in front of us was yelling and cursing at the servers and chef. It was extremely uncomfortable. I understand they were short staffed, and wait times being a bit longer, however, I feel like the way they handled the unruly guests could have been done better.

We had a 6:30 reservation for a birthday, and we were just 5 minutes late, we were sat with a great couple and their little girl. It was close to 7 by this point, we didn't have our cook come until close to 8. They are shorthanded so if anyone needs a job! Go for it.
For the hour we talked, drank, and had our soups, the hour flew. Once the chef came to our table he was funny, a really great cook and did a nice show for us. The over all dinner was excellent. I just think they were short staffed due to the current workforce. Over all GREAT dinner, we are excited to finish off our leftovers tonight! Thank you

The hostess was not friendly. My notes for the reservation mention a birthday, but no acknowledgement of the birthday during the entire dinner. The overall location was extremely dusty and dirty.