Benihana - Dulles, VA

Review summary

1. T

   Tonya

   Richmond

   193 reviews

   vip
   5.0

   193 reviews

   Dined on September 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect, but the service was on point! Excellent !!!
   

   Benihana - Dulles, VAResponded on September 28, 2024

   Dear Tonya! Thank you so much for your kind words! We're thrilled to hear that everything was perfect and that you found our service to be excellent. It's always our goal to provide a memorable dining experience for our guests. We appreciate your support and look forward to serving you again soon. Best wishes, The Management Team
   

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2. A

   Akeisha

   Washington DC

   2 reviews

   4.0

   2 reviews

   Dined on September 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great food and great experience! Very attentive staff!
   

   Benihana - Dulles, VAResponded on September 16, 2024

   Dear Akeisha! Thanks for visiting us at Benihana - Dulles! We're delighted to hear that you enjoyed our food and had a great experience. Our staff will be happy to tell you how much they appreciate your kind words. We strive to provide our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to serving you again soon!
   

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3. J

   John

   Washington DC

   1 review

   3.0

   1 review

   Dined on September 4, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Compared to other hibachi style steak houses this was way over priced. The food was ok at best again in comparison. 3 out of the 4 of us didn’t like the standard soup. Meals were ok. We spent $300 for two adults and two kids. With one beer. Service was good but for that pricing it should be. My opinion try one of the others as the value just isn’t there
   

   Benihana - Dulles, VAResponded on September 6, 2024

   Dear John! Thank you for taking the time to share your experience at Benihana - Dulles, VA. We're sorry to hear that our food and pricing didn't meet your expectations. We strive to provide value with quality meals and service, and we're disappointed that we fell short this time. We're glad that you found our service good, but we understand your concerns about the pricing. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our offerings and value. Best Regards, The Management Team
   

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4. A

   Ariana

   Washington DC

   1 review

   3.0

   1 review

   Dined on September 1, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   It’s just like any other hibachi food experience. Kids meals were the same size as adult meals but quarter of the price.
   

   Benihana - Dulles, VAResponded on September 3, 2024

   Dear Ariana! Thanks for the feedback! We're glad to hear that you found our hibachi cuisine satisfying and our kids meals priced similarly to our adult meals. However, we're sorry to hear that you felt our prices were higher. We strive to provide the best value to our customers and we appreciate your understanding. We hope to see you again soon at Benihana - Dulles, VA.
   

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5. J

   Jaison

   Little Rock

   1 review

   5.0

   1 review

   Dined on September 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place is amazing, the food the staff all great!! I would give them 10 stars if I could!
   

   Benihana - Dulles, VAResponded on September 3, 2024

   Dear Jaison! Thanks for the feedback! We're thrilled to hear that you enjoyed your experience at Benihana - Dulles, VA. It's wonderful to know that our food, staff, and overall service met your expectations. We strive to provide our guests with the best dining experience possible and your kind words truly make our day. We appreciate your support and look forward to serving you again soon!
   

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6. D

   Dorothy

   Washington DC

   2 reviews

   3.0

   2 reviews

   Dined on August 30, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Food was ok, service was ok, nothing special about the experience. Prices were high especially for kids meals which were around $25 a plate even for chicken tenders.
   

   Benihana - Dulles, VAResponded on September 2, 2024

   Dear Dorothy! Thank you for taking the time to share your experience at Benihana - Dulles, VA. We're sorry to hear that our service and food didn't quite meet your expectations. We strive to provide a memorable experience for all our guests, and it seems we fell short this time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback on our prices and will take it into consideration. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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7. A

   Ashley

   Greater Boston

   11 reviews

   vip
   2.0

   11 reviews

   Dined on August 30, 2024

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 3

   Our server was very nice. She was attentive and sweet. Unfortunately she informed us of a deal that required us to “sign up” for free appetizers that she couldn’t honor because it was Friday. Instead of honoring the wrong information given, the manager came over and apologized for the error. As someone who has worked in food service, I would have ate the cost as it was our mistake. I will not return to this location. Otherwise, it was fine.
   

   Benihana - Dulles, VAResponded on August 31, 2024

   Dear Ashley, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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8. E

   Evangelique

   Los Angeles

   1 review

   2.0

   1 review

   Dined on August 25, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Chef was great but the waiter was pushy. He wanted us to order everything right way without giving time to look over the menu. When we asked for some time to decide, he pushed to get drink orders. Our whole party wasn't even there yet, one person was in the restroom. The food was good but the prices have really gone up and there is an additional charge for everything. Safe to say we won't revisit anytime soon.
   

   Benihana - Dulles, VAResponded on August 28, 2024

   Dear Evangelique! We're truly sorry to hear about your recent experience at Benihana - Dulles, VA. We strive to provide excellent service and it seems we fell short during your visit. We appreciate your feedback regarding the waiter's behavior and the need for more time to decide. We also acknowledge your concerns regarding the pricing and will take your comments into account. We hope you'll give us another chance in the future to provide the quality experience you expect from us. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best, The Management Team
   

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9. J

   Julieta

   Washington DC

   21 reviews

   vip
   5.0

   21 reviews

   Dined on August 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Noe makes the food just right. Our waiter was on top of things even when it got crowded. Good job!
   

   Benihana - Dulles, VAResponded on August 26, 2024

   Dear Julieta! Thanks for the wonderful feedback! We're thrilled to hear that you enjoyed your dining experience at Benihana - Dulles, VA. It's wonderful to know that our team's efforts to keep up with the crowd added to your satisfaction. We're also glad that you found our food to be 'just right'. Your kind words mean a lot to us. We look forward to your next visit!
   

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10. L

    Luisa

    Washington DC

    18 reviews

    5.0

    18 reviews

    Dined on August 19, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    We came to redeem our Birthday Coupon and our server was lovely and so was the other server he was training. They were very attentive to our needs and provided great service with a smile. Our chef was great but we noticed the food is not the same in flavor as it has been before. Overall it was a nice meal and we will be back soon! Thank you Benihana!
    

    Benihana - Dulles, VAResponded on August 22, 2024

    Dear Luisa! Thank you for choosing Benihana - Dulles, VA for your birthday celebration! We're thrilled to hear that you had a great experience with our service and enjoyed your meal. We're sorry to hear that you found the food less flavorful than before. We always strive to provide the best dining experience for our guests, and your feedback is important to us. We look forward to welcoming you back soon! Best, The Management Team
    

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