Benihana - Denver, CO

Benihana - Denver, CO reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Mariah

   Denver1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time going to Benihana and it was soo much fun! I was laughing so much at the cook and the others at the table. The food was amazing and tasted so delicious Definitely had a great birthday dinner!! Will of course come back for more delicious food and laughs
   

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2. S

   Shahnaz

   Denver2 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Our server was awful. She didn’t refill our drinks, forgot our white rice and never checked on us. When we told her that she was rude.
   

   Benihana - Denver, COResponded 3 days ago

   Thanks for the review, Shahnaz. We're truly sorry to hear about your experience at Benihana - Denver, CO. It's disappointing to know that you were not provided the level of service we strive to provide. We always aim to provide a welcoming environment and excellent service, and it's clear we missed the mark during your visit. Your feedback is crucial for us to improve, and we assure you that we will address your concerns. We hope you'll give us another chance to make it up to you in the future.
   

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3. C

   Cameron

   Las Vegas1 review

   1.0

   Dined on May 16, 2025

   1. Overall 1
   2. Food 5
   3. Service 3
   4. Ambience 2

   Great place for a Teppanyaki experience. Very much a show and a dinner.
   

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4. g

   gina VIP

   Denver30 reviews

   5.0

   Dined on May 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just amazing Spencer makes the time go by so quick, amazing chef amazing person 100% recommend amazing experience.
   

   Benihana - Denver, COResponded on May 16, 2025

   Thanks for the review, Gina! We're thrilled to hear that you had an amazing experience at Benihana - Denver, CO. It's great to know that our chef and our team made your visit go quickly and that you had an amazing experience. Your high recommendation means a lot to us. We look forward to serving you again soon. Best regards, The Management Team
   

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5. R

   Ria

   Sacramento5 reviews

   2.0

   Dined on May 12, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Made a reservation for 630pm and we were told that they were behind on reservation. What? Reservation is to reserve that alotted time to get seated and eat and enjoy dinner. The guy upfront told us that its 40 min behind. Ok. We came back at 715 which is 45 min past our reservation time and he asked if he texted us i said no not yet but its been 45 min. I was again told that they were seating 6pm reservation and they were blaming opentable that open table reserved about 80 people per hr or something like that and they dont have any control of that because everything is online. Ok, then dont use online reservation. Food was great we order the wagyu menu but i think the server didnt undertand or heard that all 3 in our party order the same thing which was the A6 gradenof the wagyu. Chef or cook in our group was great, he was fun and entertaining which helps to get the frustration off from waiting for 1 hr and 15 min with the reservation not even a complimentary soda or water for waiting that long. Come in benihana, you can do better customer service for what you charged for your meal. If it werent for the chef, i would give this place a 1star
   

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   Benihana - Denver, COResponded on May 13, 2025

   Hi Ria, We're truly sorry to hear about your recent experience at Benihana - Denver, CO. We understand your frustration and apologize for the confusion regarding your reservation and the delay. We strive to provide excellent service and it's clear we fell short during your visit. We appreciate your feedback regarding the wagyu menu and we're glad you enjoyed it. We'll certainly take your comments into account as we continually work to improve our services. Thank you for taking the time to share your experience. We hope you'll give us another chance to provide the high-quality service we're known for. Best Regards, Benihana - Denver, CO Management Team
   

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6. A

   Alex

   Denver1 review

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   1.5 hour wait from our reservation time. Unorganized
   

   Benihana - Denver, COResponded on May 13, 2025

   Thanks for visiting us, Alex. We're sorry to hear about the long wait time you experienced. It's always our aim to keep our guests comfortable and we apologize for any inconvenience caused. We appreciate your feedback and will certainly use it to improve our service. We hope to have the opportunity to serve you again and provide you with a better experience. Warm regards, Benihana - Denver, CO Management Team.
   

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7. J

   Jason

   Denver4 reviews

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made a reservation three weeks prior to Mother’s Day. We had to wait almost two hours for our table. The front desk staff were rude and a disaster. Will never go back.
   

   Benihana - Denver, COResponded on May 13, 2025

   Thanks for the feedback, Jason. We're truly sorry to hear about your disappointing experience at Benihana - Denver, CO on Mother's Day. It's very concerning to hear about the long wait and the behavior of the front desk staff. We strive to provide excellent service and it's clear we fell short during your visit. Your feedback is invaluable and we assure you that we will address these issues. We hope you will consider giving us another chance in the future. Best regards, The Management Team
   

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8. OT

   OpenTable Diner

   Denver1 review

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We had reservations for 4 people for 5:30 on Mother's Day. When we arrived it was jam packed and they said they were behind and had overbooked. We were not seated until 6:45 and the dinner felt rushed as they still had more people waiting behind us. At the price they are asking, this kind of service is not ok. The food was good and the chef was great.
   

   Benihana - Denver, COResponded on May 13, 2025

   Thanks for visiting us at Benihana - Denver, CO. We regret to hear about your experience. We apologize for the delay in seating and the rushed feeling you experienced due to the overbooking. We understand how this could have affected your Mother's Day. We strive to provide a comfortable dining experience and value for our prices. We're glad you enjoyed the food and the chef's service. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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9. S

   Shatoya

   Atlanta1 review

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The server was very rude, the manger came to assist which was great, the cook tried his best from the screw up from the server. It was hot, crowed and we waited over 2 hours with a reservation. First round of drinks was salty and had to get another one. My ticket was over priced. We will never go back again.
   

   Benihana - Denver, COResponded on May 13, 2025

   Thanks for the feedback, Shatoya. We're truly sorry to hear about your recent experience at Benihana - Denver, CO. It's disappointing to know that we fell short in meeting your expectations, especially regarding the service and the wait time. We take pride in our food and it's clear that we missed the mark this time. We appreciate your feedback and we'll use it to improve. We hope you'll reconsider and give us another chance to serve you better. Best, The Management Team
   

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10. M

    Misa VIP

    Denver1 review

    1.0

    Dined on May 11, 2025

    1. Overall 1
    2. Food 5
    3. Service 5
    4. Ambience 5

    We waited over an hour to be seated. I made our reservation months ago. Your poor workers had to deal with a lot of disgruntled patrons. Please fix your time management process or reservation system. We love Benihanas but will skip going on holidays after our experience yesterday.
    

    Benihana - Denver, COResponded on May 13, 2025

    Thanks for the review, Misa. We're truly sorry to hear about your recent experience at Benihana - Denver, CO. We understand how frustrating waiting can be and we apologize for the inconvenience caused. We're glad to hear that you enjoyed our food and service, and we'll definitely look into the reservation system to improve the overall experience. We hope you'll reconsider visiting us during your holidays and we'll make sure to make up for the wait.
    

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