Benihana - Denver, CO

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1. a

   amiej

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food2service1ambience3

   This was terrible!!!!! We came for our sons bday and waited 1 hour after ordering drinks to get them. Waited 1 1/2 hours for our chef. Our chef didn't entertain he only cooked for us. We complained to the hostess about the wait as other tables that sat after us got their orders and chef way before us. The hostess did nothing and our waiter told us that he spoke to the manager and the manager wouldn't comp or do anything for us.

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2. OT

   OpenTable Diner

   San Francisco

   8 reviews

   vip
   5.0

   8 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Our server and chef were absolute amazing !!!!!

   Report
3. X

   Xavier

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food5service1ambience3

   1.5 hour wait for a reservation I had for a month. Why make a reservation? Bar extremely slow. Hibachi chef and the food were amazing though.

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4. D

   Duckle

   Denver

   2 reviews

   vip
   1.0

   2 reviews

   Dined 2 days ago

   overall1food1service1ambience1

   Awful, completely not worth the go. We actually NEVER GOT ANY FOID AFTER 2.5 hours. Terribly run, terrible atmosphere awful experience never go, ever

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5. KA

   KARENF

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food3service2ambience2

   We had an hour and half wait, There were shortage of chefs. So sad. but we did wait and have a good meal.

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6. JP

   JohnP

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food1service1ambience1

   ABSOLUTELY HORRIBLE!! Had 5pm reservations. Did not seat until 5:45, then did not even see the cook until 7:15pm! I could have boarded a plane, flown to Vegas and eaten at the Benihana at the Hilton in that time! Decided not to stay another minute to wait for cooking.. got up and left. And the service beginning, middle, and end during our wait was Horrible! Please, please take it from me, go elsewhere you’ll be thankful you did!

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7. d

   dannyn

   Denver

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food3service1ambience1

   It took over 3 hours from start to finish. The lights above where they cook haven’t been cleaned in years. The bathroom was gross. Horrible experience. Don’t go to this location.

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8. D

   Dissapointed

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food1service1ambience4

   Our reservation was for 4:00pm. We sat down around 4:25 and didn't leave until about 7:30. Took forever to get drinks. Only had two or three chefs working when the place was packed. The next morning my wife and I were violently ill. For some reason she decided to eat some leftovers the next day and got more ill. We drove three hours to celebrate a special occasion, only to spend over 200 dollars for the privilege of lengthy and bad service and food that probably made us sick. Never again.

   Report
9. SC

   SherryC

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Overall, visit was great. Last Minute decision to grab lunch and it was a treat.

   Report
10. OT

    OpenTable Diner

    Dallas

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food5service3ambience3

    Staffing was very bad. Not many on staff and some who were, were not doing a very good job. Food was great and out chef was great too. But we had to wait 20 min past our reservation and many parties had to wait an hour plaud just to have the chef show up.

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11. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food4service1ambience1

    He had reservations and we were not seated at our time We then had to wait an hour to be seated , When we got seated they had no clean glasses to serve us water, They also had no spoons for our soup. We didn’t get served 1 beer for a half hour later also we asked for a glass of wine and they had no win glasses We didn’t get served water until we constantly asked for it. We don’t get to eat dinner till 9:30 pm Then my husband went to the restroom And he wasn’t finished eating and the waitress threw away his food .

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12. DL

    DavidL

    Denver

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food5service4ambience3

    Our wait time was longer than expected. Our reservations were at 6:15, we were seated close to 7:00. Our Chef Chabela was fantastic!!!

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13. M

    Matt

    1 review

    4.0

    1 review

    Dined 6 days ago

    overall4food5service3ambience3

    We enjoy eating here but despite having a reservation for a Tuesday night we ended up waiting 45 minutes for a table

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14. OT

    OpenTable Diner

    Denver

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    Very nice as always

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15. OT

    OpenTable Diner

    Birmingham

    2 reviews

    3.0

    2 reviews

    Dined on August 8, 2022

    overall3food2service3ambience5

    The appetizers were good. The main course was decent . It was a okay experience.

    Report
16. T

    Tilly

    Hamburg Area

    1 review

    5.0

    1 review

    Dined on August 7, 2022

    overall5food5service5ambience5

    waiter was very kind. Cook was great. WE had a lot of fun with the other guests.

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17. DP

    DottieP

    Denver

    12 reviews

    vip
    1.0

    12 reviews

    Dined on August 7, 2022

    overall1food3service1ambience3

    We were there 3 hours. Now, in all fairness, I know this type of experience is probably going to result in a dining time of 90 to 120 minutes but this was excessive. When I questioned management why two other tables were eating before us, I was asked if the table had ordered things from the bar because the bar was slammed. There were 3 separate families at the table and two of the families did in fact order drinks. We did not but we had to wait anyway. I feel an easy workaround for this would be for management to go help the bar, OR you can get people water until the drinks are ready, OR you can tell people they will have to wait an additional 90 minutes if they choose to order drinks. Sadly, I was a server for over 20 years so I know HOW things work and this was the excuse we were given for the fact the wheels were off here. I have been to Benihana before and never experienced this so perhaps this is a one off. I still will not go there again for the fact that management simply did not care what was going on. BUT, I would not say others should not go. Give it a shot. However, if you don't have your drinks and your food order taken within 20 minutes, that is a sign that you are about to have a really long night. If you are cool with that, go for it.

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18. NH

    NaraH

    Houston

    1 review

    3.0

    1 review

    Dined on August 7, 2022

    overall3food4service3ambience3

    The time it took to receive our food and beverage poor!!

    Report
19. K

    Kris

    Denver

    3 reviews

    2.0

    3 reviews

    Dined on August 7, 2022

    overall2food3service1ambience3

    Seated forty minutes after our original reservation time. Very slow service with drinks, soup, and salad. Chef did not arrive at our table until two hours after our original reservation time. Not offered mushrooms with meal.

    Report
20. DR

    DebraR

    Denver

    1 review

    5.0

    1 review

    Dined on August 6, 2022

    overall5food5service5ambience5

    Always enjoy our time at Beni's. Thank you for the great food and entertainment.

    Report
21. g

    georges

    Denver

    3 reviews

    4.0

    3 reviews

    Dined on August 5, 2022

    overall4food5service3ambience4

    The food was great but they should do a better job cleaning their restaurant. The entry door is filthy, the floors and carpet were nasty and needed to be changed out or at least vacuumed. The menus were super sticky but over all the food and our cook were great!

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22. CM

    CM4567

    Denver

    2 reviews

    2.0

    2 reviews

    Dined on August 5, 2022

    overall2food4service2ambience3

    Took long to get a chef reservation was at 4:15 pm chef came out at 6:00 pm our waitress also lost our credit card another chef thankfully found it on the floor.

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23. BP

    BradP

    Richmond

    56 reviews

    vip
    5.0

    56 reviews

    Dined on August 5, 2022

    overall5food5service4ambience5

    Had a wonder chef named George who was very entertaining. Only issue was had to wait for a glass of ice tea because of a glasses shortage.

    Report
24. JT

    JordanT

    Denver

    1 review

    3.0

    1 review

    Dined on August 2, 2022

    overall3food5service3ambience3

    Waited over an hour for a table with a reservation

    Report
25. EN

    EdwardN

    Denver

    1 review

    2.0

    1 review

    Dined on August 2, 2022

    overall2food3service2ambience2

    Had reservation for 7:30, did not get seated until after 9:30, waited a while before chef showed, Did not get done until almost 11:30. Did get phone call saying they were running 40 minutes behind.

    Report
26. SC

    SeanC

    London

    2 reviews

    1.0

    2 reviews

    Dined on August 2, 2022

    overall1food3service1ambience1

    Very good at taking the reservation, not so good at keeping the reservation...

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27. OT

    OpenTable Diner

    Denver

    1 review

    5.0

    1 review

    Dined on August 1, 2022

    overall5food5service5ambience4

    Waitress was very professional patient and constant.

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28. IT

    IanT

    San Francisco

    1 review

    1.0

    1 review

    Dined on August 1, 2022

    overall1food3service1ambience1

    This place was rugged AF. If you want a good Benihana experience go up north. Horrible, HORRIBLE place to eat.

    Report
29. OT

    OpenTable Diner

    Anchorage

    4 reviews

    5.0

    4 reviews

    Dined on July 31, 2022

    overall5food5service5ambience5

    Birthday! Our cook and waiter were amazing!

    Report
30. P

    Phil

    Denver

    4 reviews

    vip
    5.0

    4 reviews

    Dined on July 31, 2022

    overall5food5service5ambience5

    Love it great place for family and friendsLove it great place for family and friends

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31. OT

    OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food5service5ambience5

    Great overall experience

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32. OT

    OpenTable Diner

    Denver

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food5service5ambience5

    Our cook was amazing the waitress was amazing as well

    Report
33. CW

    ChaniqueW

    Las Vegas

    3 reviews

    5.0

    3 reviews

    Dined on July 31, 2022

    overall5food5service5ambience5

    We enjoyed ourselves to the fullest! The staff was very accommodating.

    Report
34. TS

    TinaS

    Denver

    1 review

    5.0

    1 review

    Dined on July 30, 2022

    overall5food5service5ambience5

    Always so amazing! Took family that has never been to Benihana’s. Grandkids loved it! Thank you as always!

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35. OT

    OpenTable Diner

    San Francisco

    4 reviews

    2.0

    4 reviews

    Dined on July 30, 2022

    overall2food4service2ambience4

    We showed up for our reservation 30 minutes before just to avoid the long wait time. We still ended up waiting 30 minutes past our reservation to be seated. Just a heads up for anyone thinking about booking a reservation. It doesn’t really matter show up late, don’t worry about being on time. From the sounds of everyone else’s comments on here this is the number one issue… Good luck!

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36. EA

    EmilieA

    Denver

    21 reviews

    vip
    2.0

    21 reviews

    Dined on July 30, 2022

    overall2food5service1ambience4

    First off we were sat almost 45 minutes after our 1 o’clock reservation. After that we weren’t even spoken to for another 20 minutes. Our chef was so great and funny but he kept calling our server over because appetizer dishes and soup/salad dishes were just stacking up. You could tell he was annoyed with her and it made things a little awkward (even though we were equally annoyed honestly). We’ve been back several times since covid and it’s gotten progressively worse. My daughter wanted to go for her birthday but unfortunately I don’t think we’ll be back for a long time. I don’t mind a $180 lunch that’s awesome but for the service and irritation I’m not sure it’s worth it again. Hope they get back to where they used to be.

    Report
37. KN

    KeirraN

    Denver

    1 review

    5.0

    1 review

    Dined on July 30, 2022

    overall5food5service5ambience5

    Overall this place is a 10/10. My family took me here for my birthday and I will definitely be going back.

    Report
38. AG

    AnthonyG

    Las Vegas

    1 review

    1.0

    1 review

    Dined on July 30, 2022

    overall1food1service1ambience1

    Made reservations and still waited 2hrs to eat. Security guard was fighting with irrate customer and the place was dirty!!! Bathrooms were disgusting. This was my first time going and it was the worst experience. Chef Carlos was exceptional.

    Report
39. L

    Lele35

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined on July 27, 2022

    overall5food5service5ambience4

    It was a great place to celebrate my 10 year olds birthday.

    Report
40. PH

    PamelaH

    Denver

    1 review

    4.0

    1 review

    Dined on July 27, 2022

    overall4food5service4ambience3

    We had such a good time but waiting 30 min. for a 11 am reservation that was made in advance for other people to show up was annoying to my guest. Maybe giving us the menu while we were waiting might have helped. Are chef was awsome, very talented.

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