Benihana - Cleveland

3.8
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1169 Reviews
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$30 and under
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Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Cleveland is located just past Pavilion Mall, one mile west of the 271 Freeway and across the street from the Vue Apartments. Take the accessible elevator to the bottom level of the office building and step into our dining room. Join us for a lunch or dinner experience like no other. Please keep in mind that we are closed between lunch and dinner hours from 2:30 – 5 p.m., Monday through Thursday. We reopen for dinner and Happy Hour at 5 p.m. An 18% service charge is added to all guest checks for parties of eight or more.

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What 1169 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
4.1
food
3.8
service
3.5
ambience
3.4
value
Noise · Moderate
61% of people would recommend it to a friend
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TD
TomD
1 review
Dined 3 days ago
Overall4food4service3ambience5

Chef was really good,although he forgot my shrimp and had to go back to get some. Waitress was on her first day and clearly was over-matched. She was nice enough, but didn’t really know the menu and messes up our drink order.

A
Anon
1 review
Dined 7 days ago
Overall2food2service2ambience2

The person that answers the phone needs to work on their customer service. The food was subpar and there seemed to not be enough workers because the person serving us seemed to be scrambling.

LC
LaurenC
1 review
Dined 7 days ago
Overall2food3service1ambience1

Didn’t have many severs. We were there for almost 20 minutes before we even got seated. Waited another 30 minutes just to order drinks. Water had stuff floating in it. Servers were running around crazy because so many people were there. Only 2 servers taking orders for 7-8 tables full of people!

AH
vipAmaliaH
Hawaii
11 reviews
Dined on October 14, 2020
Overall1food2service1ambience1

Wanted to go out and support local restaurants during this pandemic. However waiter refused to wear facemask appropriately after several requests even by the manager . additionally servers weren’t wearing gloves. This makes it difficult to want to support others that won’t even protect the general public.

OT
OpenTable Diner
1 review
Dined on October 9, 2020
Overall5food5service5ambience5

We love the food the best and we have enjoyed it for years. The whole family of 15

SS
ShawntaeS
1 review
Dined on October 2, 2020
Overall3food3service5ambience5

The cook was great and the service was good. However, the food or our drink made us all sick. I'm not sure what happen but for almost 200 dollars, that was very disappointing. I am going to call and try to get some type of refund because that is rediculous.

NR
NajlaR
1 review
Dined on October 2, 2020
Overall3food3service1ambience5

TOT is the worst chef in the establishment. I asked for my steak medium well and it was well.. he continued to cook it when I asked him to stop then ARGUED with me when I told him it wasn’t well done! I asked him to get garlic butter and he yelled for the waiter then kept cooking. When I finally got it, it wasn’t cooked on my food like I wanted. This is my second bad experience this year and I wrote you guys then too so I DO NOT expect anything to change. I may have to take my business... which is almost 2-3 times a month elsewhere going forward

TT
TraciT
1 review
Dined on September 24, 2020
Overall5food5service5ambience5

I always enjoy Benihana! The entertainment is just as good as the food!

OT
OpenTable Diner
1 review
Dined on September 24, 2020
Overall4food5service3ambience3

The host was rude when we first got there. Rochelle the waitress just didn’t have it together. The 5 of us were celebrating my sisters birthday, which we notified prior to and told the chef, but no cake or singing. She continued to give us settings for 4 people, the chef had to keep asking her to do things as she would forget and she forgot to order my entire meal. Curtis the chef was amazing, entertaining, funny and the food was cooked perfectly! We left after dinner as Curtis was the only friendly person working there. We did not even take a group picture as they never brought cake.

KS
KarS
Cleveland
3 reviews
Dined on September 23, 2020
Overall5food5service5ambience5

The food was prepared to perfection. I enjoyed it very much

N
Nicole
Cleveland
1 review
Dined on September 20, 2020
Overall2food2service1ambience1

We waited over an hour for a chef to cook food. Why to long ghey where not busy She never asked if we wanted dessert or coffee ..it was my sons birthday asked them do something for him. NOTHING .could not use his bday certificate for free dinner. You think with covis they make a exception!!!

OT
OpenTable Diner
Detroit
2 reviews
Dined on September 13, 2020
Overall4food4service4ambience3

Great food.

C
Charles
Cleveland
1 review
Dined on September 12, 2020
Overall3food2service4ambience3

We wanted to try a new hibachi restaurant. I researched reviews and found this one. Overall it was “ok”, I felt the quality of food wasn’t that great. The service was excellent. I’m not a picky eater but for the cost of hibachi I expect better quality food. I didn’t have a bad experience here, just sharing my opinion.

CS
ChefShaunie
1 review
Dined on September 8, 2020
Overall5food5service5ambience5

We went for my son's 14th Birthday 🥳 He had a great time👌🏾

WG
WilliamG
1 review
Dined on September 2, 2020
Overall3food3service3ambience3

Decent at best. Need to improve environment and atmosphere

D
Deanna
New York Area
1 review
Dined on September 1, 2020
Overall5food5service5ambience5

Great experience overall will definitely be visiting again

MB
MrsBookieBear
Cleveland
1 review
Dined on August 30, 2020
Overall5food5service4ambience4

Always fun and entertaining. I didn’t like that they sat my kids all the way across the room, (They called me an hour before our reservation time to confirm and knew we had 2 tables of 6) even with social distancing you would think since they knew we were together having our tables near but nope...Our chef TOT was awesome tho, food was delicious😋we had a good time.

LT
LaToyaP
1 review
Dined on August 30, 2020
Overall5food5service5ambience5

The food and drinks were excellent. I cant wait to visit Benihana again.

DA
DroveAnHour
1 review
Dined on August 28, 2020
Overall1food4service3ambience1

Place was dead on a Friday night and looked very outdated. Experience overall was mediocre and nothing like what the official website described. They did nothing special for a birthday celebration. Food tasted great but was hardly worth $40 a plate.

Benihana - Cleveland
Responded on August 31, 2020

On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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SR
SteveR
1 review
Dined on August 27, 2020
Overall1food2service1ambience1

My waitress didnt explain the menu to me like I told her this was my first time and I'm not happy about this at all! Horrible service from my server and I was not informed on pricing !

Benihana - Cleveland
Responded on August 31, 2020

Steve, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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OT
OpenTable Diner
Cleveland
1 review
Dined on August 25, 2020
Overall4food5service4ambience4

We were seated for half an hour before we were brought any food. Seated near the entrance and hear a lot of loud talking

KC
KCAl
1 review
Dined on August 23, 2020
Overall1food4service1ambience1

This location was so dirty, hot and loud. There are portable ac’s everywhere and all they do is blow the hot air around. We were all sweating through our meal. Our server was horrible. She was never around and we always had to look for her or get things from our Chef. We had to ask her for things over and over because she just didn’t remember or seemed to not even really care. The only good thing was the food and our Chef. He was energetic and really engaged with us. His food was amazing as well. Overall for the money spent this was NOT worth it! Stay away from this location.

Benihana - Cleveland
Responded on August 27, 2020

KCAI, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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YG
YG81
1 review
Dined on August 22, 2020
Overall2food3service4ambience1

The fans were a very bad experience, it basically ruined the experience for people sitting at certain seats on the table

Benihana - Cleveland
Responded on September 1, 2020

YG, we apologize for your experience. Your feedback helps us to make improvements. We sincerely hope you will return to visit us at any one of our restaurants. Thank you for taking the time to share your review.

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4
4hepp
Cleveland
2 reviews
Dined on August 22, 2020
Overall5food5service5ambience3

Ron was our chef- we’ve had him before - he’s great! Food was spot on!

HD
HeatherD
Pittsburgh
2 reviews
Dined on August 21, 2020
Overall2food2service3ambience1

I have been to this location many times. But this is the first time in the last year or two. The prices have gone up significantly, however the quality of the food has gone really downhill. The air conditioner was not working and there were portable units placed throughout the restaurant. The restaurant is located in the basement of an office building so the air wasn’t circulating at all. During dinner I had a large air conditioning unit blowing on me while I was trying to eat. There was hardly anyone in the restaurant and there were dirty dishes stacked in the bar area and on other hibachi tables. Lobster shells and left over food just sitting there the entire time. I went to use the restroom before we left and the whole area near the bathroom smelled like a sewer. The kitchen and sushi bar area is also right near the restroom. It was so unappetizing. Our dinner for 2 was $133 without tip. Including 2 cocktails. We also had drinks in the bar area where there was no seating due to Covid which was another $50.00 I feel so disappointed and violated. For the same amount we could have had a great dining experience elsewhere. On top of it I was sick to my stomach the entire night. Not sure how the health department can let this place stay open!!!

FD
FoodDiva
Cleveland
18 reviews
Dined on August 20, 2020
Overall1food2service1ambience1

Diners beware of this location!!! Reservations were for 3:30pm and we arrived on time. There was hardly anyone dining but were told that it would be a minute because they were sweeping the dining area. When we eventually got seated, the waiter was terrible. He took our drink orders and when he brought them to the table, he literally threw the straws down. He brought out the onion soup, only for us to discover a bug in it. He took them away, showed the hostess but no one came over to our table. We waited an hour before the chef came out but had to move to another table because the grill would not get hot. The chef was entertaining and the food was good. However; the experience was already ruined by that point. I had to request to speak with a manager and he provided less than satisfactory service or resolution. He was accusatory when he initially sat down but then tried being apologetic...the damage was already done! Let’s just say that we will NEVER dine at the Beachwood Benihana again. Wasabi has earned our business or we’ll drive to the Benihana in Columbus.

E
vipEvan
Cleveland
11 reviews
Dined on August 19, 2020
Overall5food5service5ambience4

Food was good as always but looks like there's an issue with their AC. They have giant temporary units. Also some staff did not have masks covering their noses.

e
edpdap
Cleveland
1 review
Dined on August 17, 2020
Overall3food5service3ambience1

The food was great , service not so great. The restrooms are filthy, as well as behind the scenes. The chef was awesome the only bright spot. For the prices paid I can go to other restaurants that are a lot nicer. This place is in need of a complete renovation. Been coming here for years but sadly it has run its course.

JR
JackR
1 review
Dined on August 13, 2020
Overall3food3service5ambience1

Super hot. Air conditioning isn’t working. They have portable air conditioners EVERYWHERE. Looks so tacky. Tables off to the side filled with boosters and high chairs. There were tubs of clean dishes on tables . Staff is sweating, we are sweating, not good. They are doing a huge take out business. I would never go back to sit down for a meal again. There are other options out there

EP
EricPatterson
1 review
Dined on August 7, 2020
Overall1food2service1ambience1

Waitress we did not see much of, appetizers were brought out when food was served. Just overall was NOT like it normally is and extremely disappointed.

Benihana - Cleveland
Responded on August 12, 2020

Eric, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

Report
OT
OpenTable Diner
1 review
Dined on August 5, 2020
Overall2food3service2ambience2

Not the same

AJ
AndreaJ
1 review
Dined on August 1, 2020
Overall5food5service5ambience5

The dinner was great we had a great experience and our chef Marco was amazing and entertaining !!!

RZ
RobertZ
Cleveland
1 review
Dined on July 28, 2020
Overall3food4service3ambience3

Maitre D needs some work very rude, we had two reservations one at 12:30 and one at 12:45 pm. I was there at 12:25 told him my name and he canceled the 12:45 pm reservation in my name. Luckily it worked out for our party of 8. Please don’t complain about lack of customers when you are turning them away. Also fix the AC.

RJ
RickJ
1 review
Dined on July 26, 2020
Overall3food4service3ambience1

The food and service was good but the building was dirty and unsanitary, the bathrooms smelled horribly which takes away from the ambiance. Very disappointed in Benihanas I’ve never seen such a dirty environment...

F
Foodie
Cleveland
1 review
Dined on July 25, 2020
Overall2food2service3ambience3

No where near the experience this place used to be. Wait time was unwarranted (with available tables), service was nothing to mention, over half of the sushi sampler was not edible, very little protein for the price. Up charges were not made clear. Can’t say I’m excited to go back.

IR
IndiaR
1 review
Dined on July 21, 2020
Overall5food5service5ambience5

Loved our cook and waitress everything was amazing and good cook was funny keep up the great work

CS
vipCharleneS
Cleveland
4 reviews
Dined on July 17, 2020
Overall3food3service3ambience1

Once again the AC was out. Way too hot to eat inside

NG
NicholeG
Cleveland
1 review
Dined on July 17, 2020
Overall2food5service1ambience2

The waiter was not efficient. As soon as we sat down we were asked if we wanted to order. We had to ask the chef for forks and napkins also he went to get the appetizer. I ordered a second drink which the waiter forgot to oder with the bar. I will not return.

Benihana - Cleveland
Responded on July 22, 2020

Nichole, On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter.

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DH
DanineH
1 review
Dined on July 15, 2020
Overall1food3service3ambience1

The Ambiance is Horrible, the food was Ok, the Waitress Was Non emotional.

KP
KarenP
Cleveland
1 review
Dined on July 14, 2020
Overall4food5service5ambience3

Overall very good . Had portable air conditioning but was pretty comfortable

FAQs

Benihana - Cleveland does offer delivery in partnership with Postmates. Benihana - Cleveland also offers takeout which you can order by calling the restaurant at (216) 464-7575.

Benihana - Cleveland is rated 3.8 stars by 1169 OpenTable diners.

Benihana - Cleveland does offer gift cards which you can purchase here https://www.benihana.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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