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Steak And Lobster Xpx - Benihana - Cleveland, OH, Cleveland, OH

Benihana - Cleveland, OH

2.9
2.9
1579 Reviews
$30 and under
Japanese
Welcome to Benihana in Cleveland, where you’ll find a dining experience unlike any other! Our guests are seated at communal hibachi grill tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well as your taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi and sashimi prepared by a talented sushi chef and indulge in our famous, award-winning signature hot sake or a specialty cocktail.

Benihana Cleveland is located just past Pavilion Mall, one mile west of the 271 Freeway and across the street from the Vue Apartments. An 18% service charge is added to all guest checks for parties of eight or more. This service charge will be paid directly to the employees who provided service to you.

Make a reservation

2 people

7:00 PM


Booked 22 times today

Order delivery or takeout

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  • Order online
  • Logo image for Postmates

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Japanese, Sushi, Steakhouse

  • Hours of operation

    Lunch Daily 11:00 am–3:00 pm Dinner Mon–Thu, Sun 3:00 pm–10:00 pm Fri, Sat 3:00 pm–11:00 pm Happy Hour Mon–Fri 4:00 pm–7:00 pm

  • Phone number

    (216) 464-7575

  • Payment options

    AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa

  • Dress code

    Smart Casual

  • Neighborhood

    Beachwood

  • Cross street

    Between Richmond & Green Road

  • Parking details

    Private Lot

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Vegan, Wine

What 1,579 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

2.9
2.9 based on recent ratings
  • 3.7Food
  • 2.8Service
  • 2.7Ambience
  • 2.6Value

NoiseModerate

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  1. MG

    MarshaG

    Las Vegas

    2 reviews

    5.0

    2 reviews

    Dined 6 days ago

    overall5food5service5ambience5
    We always sit at the bar when dining at Benihana CLE. All the staff was friendly and the food was served fast and was done to our liking.
  2. B

    Bri123

    Cleveland

    3 reviews

    1.0

    3 reviews

    Dined 7 days ago

    overall1food2service1ambience1
    I must admit this have to be my worst experience at Benihana thus far. I decided to take my nephew to Benihana for a celebration. The reservation was for three at 7:30pm and we arrived accordingly. We were seated at approximately 7:45pm but had to wait another TWO HOURS before the chef came to our table. The manager never approached our table and when asked the server she provided false time frames. The chef was inexperience as he made multiple statements that the restaurant has not taught him certain skills. While he was cooking he used his sleeve to wipe his nose as well as had conversations with another guest at a different table. The table had sat seven people but the order he made the food was not effective as the food was cold once we received our entire entrée. There was a table who was seated after us who had their entire meal completed while ours was still cooking. Ultimately, our food was finished cooking at approximately 10:35pm and my food was missing some of the ingredients as I ordered the spicy hibachi chicken and was missing the green onions. Overall, the experience was not great. It is unfortunate that my nephew was not able to enjoy his celebration. He was tired and hungry by the time the chef finally to our table. If the restaurant was under staffed, I would have appreciate the host and other manager expressing such information to us. For the price of Benihana this experience was unacceptable.
  3. SF

    SharonneF

    Cleveland

    1 review

    5.0

    1 review

    Dined on January 29, 2023

    overall5food5service5ambience5
    The chef and host was excellent and professional. The food was great 😊
  4. JF

    JenF

    Cleveland

    2 reviews

    vip
    2.0

    2 reviews

    Dined on January 28, 2023

    overall2food3service2ambience1
    We had a reservation for 6:45. We did not get seated until 7:20. We got sat at the 10 minutes before the table next to us. There server and order was put in before ours. It seemed like our server forgot about our salads. Those took about 20 minutes to get after we were all done with our soups. Since the other table had ordered before us, that meant we had to wait even longer for the cook. The cook didn’t even show up until 8:45. At this point we had already been there for over 2 hours with 2 very hungry kids. The cook was pleasant. He told a lot of riddles. While he told the riddles he didn’t cook at all or very fast. Even though he was nice and funny, we were already starving and wanting to eat asap. He did not finish cooking until after 10. Our last experience at this restaurant was similar. We will not be back.

    Benihana - Cleveland, OHResponded 4 days agoHi JenF, We’re sorry to hear that this was your experience. We value our customers above all else and are constantly striving to improve. Please accept our apologies. We hope you’ll give us a try again in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

  5. OT

    OpenTable Diner

    Cleveland

    1 review

    2.0

    1 review

    Dined on January 28, 2023

    overall2food4service2ambience2
    Waited 45 minutes for a table with reservations. Didn’t eat until 2.5 hours after reservation time. It was a horrible experience. It’s a shame because they are trying to serve too many people each night and the poor servers are struggling to provide a good experience. Terrible management.
  6. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 28, 2023

    overall1food1service1ambience1
    We made reservations at 7:15 and when we got there we're informed they are running 45 minutes behind. Then when we did finally get seated the chef had no idea what he was doing. Forgot several key ingredients for our meals the rice was crunchy, the food was burnt, and the service was slow. We didn't end up leaving until 10:15 after the worst experience ever. We will not be returning. We used to be excited to come with our family but last night put a bad taste in our mouth.

    Benihana - Cleveland, OHResponded 4 days agoDear valued guest, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. Please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

  7. J

    Joey

    1 review

    5.0

    1 review

    Dined on January 24, 2023

    overall5food5service5ambience5
    It was amazing, it was birthday we go all the time to Benihana, 4 of us, we ask for Olivia all the time, she was amazing, It was my birthday BUT forgot to hand in my $30 coupon after dinner.
  8. OT

    OpenTable Diner

    Cleveland

    2 reviews

    vip
    1.0

    2 reviews

    Dined on January 22, 2023

    overall1food1service1ambience1
    This please is horrible terrible customer service and not enough staff also the place is a dump very dirty and needs to be shut down..will never ever in my life come back

    Benihana - Cleveland, OHResponded on January 23, 2023Dear valued guest, we are very sorry your experience wasn’t what you’d hoped. We will connect with management on this matter. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

  9. SM

    SuzanneM

    1 review

    2.0

    1 review

    Dined on January 21, 2023

    overall2food5service1ambience2
    We had a reservation at 6:30, when we arrived we were told they were running a half hour behind. We didn’t get seated until 7:30 and didn’t get served our first food (soup) until 8:30.

    Benihana - Cleveland, OHResponded on January 25, 2023We are very sorry to hear that your experience was less than satisfactory. We’ll look into this. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

  10. WB

    WonderB

    Orlando

    1 review

    3.0

    1 review

    Dined on January 20, 2023

    overall3food5service3ambience3
    Food is good as always but the prices keep increasing while the portions seem to decrease.

    Benihana - Cleveland, OHResponded on January 25, 2023Hi WonderB, we wish your experience could have been better, but appreciate you taking the time to share your feedback. Your comments will be passed along to the management team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

  11. JW

    JasmineW

    Cleveland

    3 reviews

    3.0

    3 reviews

    Dined on January 20, 2023

    overall3food3service3ambience2
    Service has went down tremendously due to staff shortages, but the actually building inside needs updating and up keeping. Benihana is losing their value at this location so sad.

    Benihana - Cleveland, OHResponded on January 25, 2023Hi JasmineW, we wish your experience could have been better, but appreciate you taking the time to share your feedback. It’s important for us know how we can better serve our customers and your comments will be shared with the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

  12. B

    Bazy65

    1 review

    2.0

    1 review

    Dined on January 18, 2023

    overall2food3service2ambience2
    Elevators we not working. My husband just had foot surgery and had to take the stairs. Not ADA compliant. He couldn't get to restroom either. No sushi or appetizers we wanted. Waiter was very slow or uninterested in doing his job. Soups,salads and drinks seemed very hard for him to keep up with. Habichi chef ok. Newer and slow. For driving 45 minutes and 2.5 hour dinner not impressed. Won't be back.

    Benihana - Cleveland, OHResponded on January 26, 2023Hello Bazy65, We're sorry to hear that your experience wasn’t as expected. Allow us to take a closer look at this for you. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

  13. DC

    DisappointedCustomer

    1 review

    2.0

    1 review

    Dined on January 18, 2023

    overall2food2service1ambience1
    We arrived with reservations to an empty restaurant. However, we still waited 15 minutes to be seated and another 10 before our server came to the table. Our server seemed preoccupied, miscounted soup and salad, delayed in bringing back the missing soup or salad, and was not attentive to drink refills. Our chef was nice but still relatively new, our meal lasted over 2 hours. The quality in taste of food significantly declined since our last visit. Although we came with $30 off coupons, we still won't be returning anytime soon. The restaurant has baseboards being held up by duct tape which infers that management doesn't see to care about keeping up appearances of a well known chain.

    Benihana - Cleveland, OHResponded on January 26, 2023Dear valued guest, We appreciate your feedback, and are sorry to hear your experience wasn’t great Your remarks will be shared with the team. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

  14. SG

    SkyG

    Cleveland

    2 reviews

    4.0

    2 reviews

    Dined on January 17, 2023

    overall4food5service4ambience4
    Birthday! Enjoyed. Food, great!
  15. OT

    OpenTable Diner

    New England

    2 reviews

    1.0

    2 reviews

    Dined on January 16, 2023

    overall1food1service1ambience1
    Awful! The cook didn’t come to the table until an hour and a Half after we were seated. He dropped one of He’s cooking utensils on the floor and just wiped it with a dry cloth. He also dropped a towel on the floor and was going to use that same towel to wipe down the grill until I said something to him about it. He was also coughing into his elbow right over the food. It was absolutely awful in the server came that once every 20 to 30 minutes. We spent a lot for the worst meal and worst quality and worst experience

    Benihana - Cleveland, OHResponded on January 26, 2023Thanks for taking the time to leave us a review. Very sorry your experience wasn’t what you’d hoped. Your remarks will be shared with the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

  16. L

    Linda

    Cleveland

    1 review

    2.0

    1 review

    Dined on January 15, 2023

    overall2food4service1ambience2
    Understaffed. We waited over an hour at the table to get served. Chef wasdelayed at another table. Was great once he arrived but waiting an hour at the table for food is too long. A complementary something while we waited would have gone a long way.

    Benihana - Cleveland, OHResponded on January 30, 2023Hi Linda, we sincerely apologize for the experience you had, but thank you for bringing this to our attention. Hope you’ll give us another chance in the future. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

  17. MC

    MoniqueC

    1 review

    1.0

    1 review

    Dined on January 15, 2023

    overall1food1service1ambience1
    Super horrible had reservations at 8:30 didn't get seated til 9:30 didn't get served until almost 12am never ever again.

    Benihana - Cleveland, OHResponded on January 30, 2023We’re so sorry to hear you had a disappointing experience. We will connect with management on this matter. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

  18. MS

    MarkS

    Cleveland

    1 review

    1.0

    1 review

    Dined on January 14, 2023

    overall1food5service3ambience3
    Reservation was for 645. We didn’t get seating till 720 and didn’t get a chef till after 9pm. I would have gotten up and left but it was my sons birthday. The bathroom was a disaster as well. Last time I’ll go there. It’s never been great. The chef once he did arrive was great btw but the whole experience up until that was horrible.

    Benihana - Cleveland, OHResponded on January 30, 2023MarkS, thank you for taking the time to leave a review, even if your experience wasn’t great. We’re sorry to hear we did not meet your expectations. Our team will look into this. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

  19. AL

    AlwaysLooking4GoodFood

    Cleveland

    9 reviews

    3.0

    9 reviews

    Dined on January 14, 2023

    overall3food3service5ambience3
    Portions are small, and prices increased. The sushi was extremely fishy and didn't taste fresh at all.

    Benihana - Cleveland, OHResponded on January 30, 2023Thank you for the constructive criticism, and sorry we couldn’t make it a 5 star experience. It’s important for us know how we can better serve our customers and your comments will be shared with the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

  20. TB

    TriciaB

    1 review

    2.0

    1 review

    Dined on January 11, 2023

    overall2food3service1ambience1
    The service was extremely slow. Even with a reservation, we had to wait 10 min. to be seated on a weeknight (which was not busy). We sat for 20min at the table for a drink order and then another 15 min. for the soup to arrive. No one seemed to care and they were not apologetic. The chef was really working hard to make it a better experience, but he was not very skilled. Very expensive for the experience. The restaurant is dirty and needs refurbishing.

    Benihana - Cleveland, OHResponded 6 days agoHi TriciaB, we sincerely apologize for the experience you had, but thank you for bringing this to our attention. Your feedback has been relayed to our team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

  21. S

    Star

    1 review

    1.0

    1 review

    Dined on January 11, 2023

    overall1food1service1ambience1
    Had To Wait Long For A Table That They End Up Sitting Finally At That Been Empty, Chefs Took Forever To Come , Didn’t Even have all Ingredients. Had to have a remake because They Put Wrong Sause That Was Not Tasty. & Still Forgot Some Off The Kids Food. Server Kept Having To Be Reminded Of Our Missing Drinks , Silverware , appetizers. Then On Top Of That They Charging All This Money For Awful Food & Service !!!! Never Again!!!!

    Benihana - Cleveland, OHResponded 6 days agoWe’re sorry to hear about your experience, Star, but the feedback is appreciated. We will pass along your feedback to management. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

  22. AA

    AlethaA

    Cleveland

    3 reviews

    vip
    5.0

    3 reviews

    Dined on January 11, 2023

    overall5food5service5ambience4
    Great food awesome presentation!
  23. WS

    WineSnob

    Washington DC

    17 reviews

    vip
    3.0

    17 reviews

    Dined on January 10, 2023

    overall3food5service3ambience2
    Very under staffed and slow service. Restaurant is old, dirty and needs a face lift. Food quality was as expected for a Benihana.

    Benihana - Cleveland, OHResponded 6 days agoWineSnob, thank you for the feedback. It’s important for us know how we can better serve our customers and your comments will be shared with the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

  24. SU

    SUZANNE

    Cleveland

    4 reviews

    5.0

    4 reviews

    Dined on January 9, 2023

    overall5food5service5ambience5
    We are always seated right away. We enjoy all the food and the dessert which comes with our order. The waitress and the chef are always very pleasant.
  25. D

    David

    1 review

    3.0

    1 review

    Dined on January 8, 2023

    overall3food2service4ambience3
    Newer chef who was pleasant to table, but lacked the skill expected at the establishment, especially for the price.
  26. T

    Tribegirl

    Cleveland

    14 reviews

    vip
    3.0

    14 reviews

    Dined on January 8, 2023

    overall3food4service3ambience4
    After finally being seated (after our reservation time), we had been seated an hour and only gotten our soup. We were there 3 hours plus for this meal and they forgot one person’s fried rice and one person’s steak. They eventually made it right but it was clear people were overworked, unhappy and making mistakes. We got our food out of order because of the mistakes. For example, our steak was cold by the time we got the mushrooms plated. The food tasted great once we got it.

    Benihana - Cleveland, OHResponded on January 23, 2023Dear Tribegirl On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

  27. F

    Familyof3

    Cleveland

    3 reviews

    3.0

    3 reviews

    Dined on January 7, 2023

    overall3food5service2ambience2
    Food and chef we’re amazing! But the service was not great! We waited for over an hour after having soup and salad for our chef to come to our table. I ordered a 2nd drink as the chef finished up and it came when she brought the check.

    Benihana - Cleveland, OHResponded on January 23, 2023Dear Familyof3 We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

  28. a

    allisonk

    1 review

    1.0

    1 review

    Dined on January 4, 2023

    overall1food1service1ambience1
    The wait time is ridiculous even with reservations, the service is incredibly slow and the food is average. The point of this restaurant is the experience, and our chef was less than entertaining or engaging. His chef skills were subpar and given the amount of money we spent for the evening, we were incredibly disappointed. The restaurant was dirty with food and drink crusted on menus to dirty utensils and plates. Extremely disappointed.

    Benihana - Cleveland, OHResponded on January 23, 2023Dear allisonk On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

  29. QV

    QueenV

    Cleveland

    1 review

    3.0

    1 review

    Dined on January 4, 2023

    overall3food5service3ambience5
    Service could’ve been a little faster, but overall the food was good!
  30. OT

    OpenTable Diner

    Cleveland

    1 review

    vip
    1.0

    1 review

    Dined on January 4, 2023

    overall1food2service1ambience1
    This is not what Benihana used to be and is known for. For the inflated price, there was no “show”. The “chef” kept dropping the knives on the ground. The service was horrible and the seating arrangements made no sense. There was a birthday girl at our table, but the staff paid no respect or extra attention to her. We unfortunately will never come back.

    Benihana - Cleveland, OHResponded on January 23, 2023Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

  31. D

    Diner

    1 review

    1.0

    1 review

    Dined on January 4, 2023

    overall1food1service1ambience1
    We called ahead for our daughters birthday to make sure the restaurant does something special for birthdays. They assured me they would. We went there because we wanted a special experience for her birthday. They waitress asked if we were celebrating anything and I reminded her it’s her birthday. The chef kept dropping the spatulas on the ground and then he just stopped engaging and doing anything. The service was horrible and the waitress didn’t ask for drink refills At the end, they didn’t do anything for my daughters birthday after calling ahead and reminding them there. We were seated with another family with a toddler and infant-and there was a delay in even getting our chef. Anyone with small children can understand the difficulty of keeping them from melting down and long delays to get service is unacceptable So incredibly disappointed and upsetting; will never come here again

    Benihana - Cleveland, OHResponded on January 23, 2023Dear Diner On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

  32. EW

    EricW

    Cleveland

    1 review

    1.0

    1 review

    Dined on January 3, 2023

    overall1food1service1ambience1
    Arrived at 7:15pm according to reservation. Did not get back in car until 9:38pm. Chef did not arrive at table until 8:25pm.

    Benihana - Cleveland, OHResponded on January 23, 2023Dear EricW we apologize for the inconvenience. To better assist you, please contact us via the Contact Us page on our website so we can follow up with you directly. 

  33. OT

    OpenTable Diner

    Cleveland

    1 review

    1.0

    1 review

    Dined on January 1, 2023

    overall1food4service1ambience1
    Took 4 hours to get our food and we had 3 hours waiting

    Benihana - Cleveland, OHResponded on January 9, 2023Dear Guest we apologize for the inconvenience. To better assist you, please contact us via the Contact Us page on our website so we can follow up with you directly. 

  34. OT

    OpenTable Diner

    Cleveland

    2 reviews

    3.0

    2 reviews

    Dined on December 31, 2022

    overall3food4service4ambience2
    It’s not the old days of fancy night out at Benihana—but we had a good time. Just don’t look at the floor, dirty dishes, stinky bathroom or the sticky tables. We got sat pretty quickly and our server was a bit slow but responsive. Seems to be the typical post Covid story of not having the staff to bus and clean behind servers. Our hibachi chef Ron was amazing. Great tricks and engaged the folks at the table. We all enjoyed our time watching the show.

    Benihana - Cleveland, OHResponded on January 9, 2023Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

  35. OT

    OpenTable Diner

    Chicago

    1 review

    vip
    1.0

    1 review

    Dined on December 31, 2022

    overall1food1service1ambience1
    Sadly a very understaffed place where they took reservations when they could not accommodate - we had 7:15p reservations and didn’t get a chef at our table until 9:30p. The chef was so kind and clearly overworked, got a lot of our orders wrong because he didn’t even have time between tables to get a drink of water. He and all of the staff looked drained by their jobs and deserve a place that respects them vs treating them like an insignificant laborer. Benihana as a corporation needs to clean their act up. The whole experience left a very bad taste in my mouth, figuratively speaking.

    Benihana - Cleveland, OHResponded on January 23, 2023Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

  36. OT

    OpenTable Diner

    Chicago

    1 review

    vip
    1.0

    1 review

    Dined on December 30, 2022

    overall1food1service1ambience1
    Our experience was terrible. We had 6:30pm reservations and no one even came to acknowledge our existence until 15-20 mins later and then said they were short staffed and it was going to be a 30 min wait. We decided to go to the bar where we spent another 20-30 mins before being seated at our table. We were finally able to get drinks, then another 10-15 mins for our soup, it was at least another 20-30 mins for the salad. Our chef STILL wasn’t anywhere to be seen. The entire restaurant was dirty and felt cheap which was totally opposite of any experience I’ve had at a Benihana before. The bathroom was dirty and sticky - passing the to the back of the restaurant I saw meat sitting out being prepped at another hibachi table that was only hidden by a screen and everything seemed dirty. We tried to eventually just go pay for our salad and soup and leave after 90 mins because no even eta on our chef. The manager said, I’ll get your server. We never saw either again and left. It was honestly the worst experience I’ve ever had in dining. The health department probably should shut this place down but at the very least quit taking reservations when you don’t have the staff to cover it and leave guests sitting unattended for hours. The line was very long when we left and adding. I think someone from the executive office needs notified of this. It’s truly an embarrassment to the brand.

    Benihana - Cleveland, OHResponded on January 9, 2023Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

  37. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on December 30, 2022

    overall2food3service5ambience2
    Very outdated and dirty. The bathrooms looked like homeless people use it to wash up.

    Benihana - Cleveland, OHResponded on January 9, 2023Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

  38. JH

    JaneH

    Chicago

    1 review

    1.0

    1 review

    Dined on December 29, 2022

    overall1food5service1ambience2
    We had a 715 reservation, we didn’t get seated until 815, and they didn’t start cooking our main course until after 10. Then we had to eat real quickly so we could get out of there by 11. They obviously have serious staffing issues, worse than last year. We won’t be going there again until they get their act together.

    Benihana - Cleveland, OHResponded on January 9, 2023Dear JaneH we apologize for the inconvenience. To better assist you, please contact us via the Contact Us page on our website so we can follow up with you directly. 

  39. OT

    OpenTable Diner

    Columbus

    1 review

    2.0

    1 review

    Dined on December 29, 2022

    overall2food5service4ambience2
    Having a reservation, we still has to wait 45 minutes to be seated along with a large number of other people. The server and chef were fantastic and the food was excellent but a little overpriced. The bathrooms were filthy.

    Benihana - Cleveland, OHResponded on January 9, 2023Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

  40. CJ

    CandaceJ

    San Francisco

    1 review

    2.0

    1 review

    Dined on December 28, 2022

    overall2food4service1ambience1
    The lavatory was disgusting and smelly. Greeter was not very friendly and preoccupied. Chef was nice! Has to wait an hour to be seated. Took over two hours for food to be completed. No fault of my chef, just the staff :(

    Benihana - Cleveland, OHResponded on January 9, 2023Dear CandaceJ We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
  • Screening

    • Sick staff prohibited in the workplace

FAQs

You can order delivery directly from Benihana - Cleveland, OH using the Order Online button. Benihana - Cleveland, OH also offers delivery in partnership with Postmates.

Benihana - Cleveland, OH is rated 2.9 stars by 1579 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 22 times today

Order delivery or takeout

Options

  • Order online
  • Logo image for Postmates
Google Map for Benihana - Cleveland, OH

23611 Chagrin Blvd, Cleveland, OH 44122

Additional information

  • Cross street

    Between Richmond & Green Road

  • Neighborhood

    Beachwood

  • Hours of operation

    Lunch Daily 11:00 am–3:00 pm Dinner Mon–Thu, Sun 3:00 pm–10:00 pm Fri, Sat 3:00 pm–11:00 pm Happy Hour Mon–Fri 4:00 pm–7:00 pm

  • Cuisines

    Japanese, Sushi, Steakhouse

  • Dining style

    Casual Dining

  • Dress code

    Smart Casual

  • Parking details

    Private Lot

  • Payment options

    AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Vegan, Wine

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