Benihana - Broomfield, CO

Benihana - Broomfield, CO reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. G

   Gloria VIP

   Denver17 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Definitely one of the worse experiences I had there and let me tell you I’m there very often The restaurant was empty we choose to seat at the bar lounge for faster service . The rice and vegetables were from the day before chicken was dry and veggies were bitter the portions were extremely small than usual. My server seem to be rush to leave brought the check before we were done eating. I ask for my food to be remade but my experience was ruined by they time they brought the rice and vegetables I was long done with with my protein
   

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2. N

   Nicole

   Denver2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cool was a Lil slow so each item did come out separately including each vegetable so nothing could be at together about 15-20min apart but was delicious
   

   Benihana - Broomfield, COResponded 4 days ago

   Thanks for visiting us, Nicole! We're thrilled to hear that you enjoyed your dining experience at Benihana - Broomfield, CO. We apologize for the initial delay, but we're glad to hear that each dish was prepared separately and served separately as well. Your patience and understanding are greatly appreciated. We're glad that you found our food delicious and the overall value to be top-notch. We look forward to serving you again soon!
   

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3. K

   Katie

   Denver2 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 2

   They’re using egg substitute now. Ew. It’s also not very clean. The managers are there, but just standing around.
   

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4. T

   Tina

   Denver3 reviews

   2.0

   Dined on April 19, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   the wait staff was not organized and confused and had tables all over the restaurant seemed like she was new. didnt know what a calamari steak was jeez I have ordered that as an add on for the 20 plus years that we have been going to Benihana's. The restaurant was really busy, and she seemed overwelled ... the chef (brandon) was great even he was new, and they didn't prep his cart fully but he made due and joked about it ... hard to get service in a timely manner
   

   Benihana - Broomfield, COResponded 3 days ago

   Hello Tina, We appreciate your feedback and apologize for the inconveniences you experienced during your visit to Benihana - Broomfield, CO. We're sorry to hear that our wait staff wasn't as organized as they should have been and that you felt rushed. We also apologize for the confusion with our menu items. We're glad to hear that you found our chef to be great and enjoyed his jokes. We're committed to providing excellent service and we're sorry that we didn't meet your expectations this time. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

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5. T

   Theo VIP

   Miami20 reviews

   2.0

   Dined on April 19, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 1

   Waitress was the worse I’ve ever encountered. All she continued to say is no and I can’t. On the flip side the cook Mike was amazing and was also confused that the waitress couldn’t accommodate and he actually assisted and turned the food experience around.
   

   Benihana - Broomfield, COResponded on April 20, 2025

   Hello Theo, We're truly sorry to hear about your recent experience at Benihana - Broomfield, CO. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We strive to provide excellent service to all of our guests and it's disappointing to hear that we fell short in your case. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to provide the exceptional dining experience we're known for. Best, The Management Team
   

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6. S

   Simon

   Denver1 review

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Experience was amazing!! Our chef Jordan was absolutely fantastic!! Very entertaining!! Our waitress Dana was a star! Very attentive and great customer service skills!! 5 stars all the way around!!!
   

   Benihana - Broomfield, COResponded on April 20, 2025

   Thanks for the feedback, Simon! We're thrilled to hear that you had an amazing experience at Benihana - Broomfield, CO. It's wonderful to know that our team's performance and customer service met your expectations. We're especially pleased that you enjoyed the food and the entertainment provided by our chef. We appreciate your high ratings and your kind words. We look forward to serving you again soon!
   

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7. T

   Thuan

   Cincinnati5 reviews

   3.0

   Dined on April 13, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   We were seated 1 hr after our reservation. Our reservation was for 7:30. The food and server were good.
   

   Benihana - Broomfield, COResponded on April 14, 2025

   Hi Thuan, Thank you for choosing to dine with us at Benihana - Broomfield, CO and for taking the time to share your feedback. We're sorry for the delay in seating but we're glad to hear that you enjoyed the food and found our server satisfactory. We strive to provide the best experience for our guests and your feedback helps us do just that. We hope to have the opportunity to serve you again soon. Best, The Management Team
   

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8. R

   Rose

   Kansas City2 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great job Charlie and team! The food and drinks were amazing ☺️
   

   Benihana - Broomfield, COResponded on April 13, 2025

   Thanks for visiting us, Rose! We're thrilled to hear that you had a great dining experience at Benihana - Broomfield, CO. It's wonderful to know that you enjoyed our food and drinks, as well as the service. We strive to provide our guests with an amazing experience and your kind words are a testament to our efforts. We look forward to serving you again soon.
   

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9. C

   Cindy VIP

   Denver4 reviews

   3.0

   Dined on April 7, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was delicious as usual. But waiter was not very efficient or on it tonight. Wrong drink, no spoon with ice cream, did not check on us for long periods of time and after waiting for 20 minutes for hill I had to get up and flag the manager and then waiter gave me the wrong bill. He could have done much better at his job. Maybe it was an off night.
   

   Benihana - Broomfield, COResponded on April 9, 2025

   Hi Cindy, Thank you for your feedback and for dining with us at Benihana - Broomfield, CO. We're glad to hear that you enjoyed the food as usual. However, we're sorry to hear about the service you received during your visit. We strive to provide efficient and attentive service to all our guests and it seems we fell short of that during your visit. We appreciate your feedback and will certainly use it to improve our service. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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10. J

    Jason

    Denver2 reviews

    3.0

    Dined on April 7, 2025

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    Food was good but the reservation system needs an overhaul. We had to wait 30 minutes past our reservation time to get seated, was another 45 minutes before food started to be delivered (soup).
    

    Benihana - Broomfield, COResponded on April 8, 2025

    Hello Jason, Thank you for taking the time to review Benihana - Broomfield, CO. We're glad to hear that you enjoyed the food. We apologize for the inconvenience you faced with the reservation system and the delay in service. We understand how frustrating that can be and we're working on improvements. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best regards, The Management Team
    

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