Benihana - Beaverton, OR

Commentaires sur le restaurant Benihana - Beaverton, OR de personnes qui y ont mangé. Selon des cotes récentes.

1. JR

   JesseR

   Portland 3 commentaires

   3.0

   A mangé au restaurant aujourd'hui

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 4

   It has been a birthday tradition for me to have my birthday dinner here. They have made changes to how they do things that were disappointing. I do not blame management or staff of the location as it was noticeably clear these were changes forced upon them by the corporation. What corporate fails to realize is doing the small things is what makes coming here special, The portion size shrunk very much down as the number of vegetables was cut back big time. Adding a $2 charge if you wanted teriyaki took away the taste of the food. Making chicken fried rice an additional seven dollars and then there was no chicken in my rice. It used to be that I never ever finished my dinner, and I had plenty to take home. Due to the cut backs in portion size, I finished every bite of my meal something I had never done before in all the time I have been coming. I understand the cost of business is rising and some changes need to be made but the people who own this company should have done some kind of market research before making these kinds of changes. They are going to put themselves out of business with poorly thought out moves like these
   

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2. L

   Linda

   Portland 6 commentaires

   5.0

   A mangé au restaurant aujourd'hui

   1. Cote globale 5
   2. Nourriture 5
   3. Service 4
   4. Ambiance 5

   Fun and fabulous! Food was wonderful and a fun and entertaining experience
   

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3. J

   Joe

   Portland 9 commentaires

   5.0

   Y est allé il y a 3 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Very good experience. Server did a good job. Cook made tasty food.
   

   Benihana - Beaverton, ORA répondu il y a 1 jour

   Hey Joe, We're thrilled to hear that you had a great experience at Benihana - Beaverton, OR! It's fantastic to know that you enjoyed our food and found our service to be excellent. We always aim to deliver the best for our guests and your feedback is greatly appreciated. We look forward to serving you again soon. Best, The Management Team
   

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4. M

   Mary Jayne VIP

   Portland 1 commentaire

   5.0

   Y est allé il y a 3 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Our chef Shane was amazing! What a great experience, food was phenomenal, he was super interactive and really great and engaging with the little girl we had at our table. I plan to request him every time we’re there. And our waitress Chelsea was great as well, super attentive and kind and funny! Love them both!
   

   Benihana - Beaverton, ORA répondu il y a 1 jour

   Hey Mary Jayne, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our chef and our service. It's always our goal to provide an engaging and memorable dining experience for our guests, and we're glad we hit the mark for you. We're also delighted to hear that our waitress, Chelsea, added to your positive experience. We look forward to welcoming you back to Benihana - Beaverton, OR soon! Best, The Management Team
   

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5. A

   April

   Portland 2 commentaires

   2.0

   Y est allé il y a 4 jours

   1. Cote globale 2
   2. Nourriture 3
   3. Service 2
   4. Ambiance 2

   We had a reservation for 6:30, Sunday. When we arrived at 6:35, we were told it would be a 35 minute wait for our table. Once we were seated, we waited another 45 minutes before our chef came to the table. They were clearly understaffed but trying to accommodate an overbooked restaurant. Our chef seemed too tired to put on the level of showmanship we have received in the past. We overheard another chef say he was leaving at 8 although he had been scheduled to leave at 3. There was a new manager who seemed to be trying to right the ship. Hopefully our next visit will be better.
   

   Benihana - Beaverton, ORA répondu il y a 1 jour

   Hello April, We're truly sorry to hear about your experience at Benihana - Beaverton, OR. We understand how frustrating it can be to wait, especially when you have a reservation. We apologize for the delay and the lack of attention from our chef. We also regret to hear that you felt our chef was not up to par. We're continuously working to improve our service and your feedback is invaluable. We hope for the opportunity to make it up to you on your next visit. Best Regards, The Management Team
   

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6. N

   Nicole

   Portland 2 commentaires

   2.0

   Y est allé il y a 5 jours

   1. Cote globale 2
   2. Nourriture 5
   3. Service 1
   4. Ambiance 5

   Had reservations at 6:15 didn’t get seated until 7:30pm. The cook was friendly but not engaging like they normally are with all their cool tricks and interacting with the guests
   

   Benihana - Beaverton, ORA répondu il y a 4 jours

   Thanks for the feedback, Nicole. We're sorry to hear that your experience at Benihana - Beaverton, OR didn't meet your expectations. We understand that waiting can be frustrating, especially when you've made a reservation. We're glad to hear that you enjoyed the food, but we're sorry that the service didn't match. We value your feedback and will use it to improve our service. We hope to have the opportunity to serve you again soon.
   

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7. T

   Tara

   Portland 1 commentaire

   1.0

   Y est allé il y a 6 jours

   1. Cote globale 1
   2. Nourriture 3
   3. Service 2
   4. Ambiance 1

   Our reservation was at 830, we were not sat till after 910. Once sat we got drinks and waited another 30+ minutes for a waitress and cook. We were told multiple times they were short staffed, computer issues, not enough tables and more. We were very polite about all of this even though we were celebrating a birthday. During the meal one of the main items was missed divided and had to be remade ( Rocky’s choice and chicken was skipped) we were informed that only sherbert and green tea were available and yet we were still accepting and understanding, but at the end of the meal I tried to use my $30 birthday coupon on my $141 meal and was denied…because it’s Friday. No way I was put through all of that and still they refused to accommodate us in any way and it ruined my birthday which had already been terribly and I was literally taking myself out and they couldn’t help us at all. I almost don’t want to ever come back and my family and I have been coming to Benihanas for years.
   

   Benihana - Beaverton, ORA répondu il y a 5 jours

   Thanks for visiting us, Tara. We're truly sorry to hear about your experience at Benihana - Beaverton, OR. We understand how frustrating it can be to wait for service, especially on a special occasion like a birthday. We also apologize for the mix-up with your meal. We're always looking to improve and your feedback is invaluable in this process. We hope you'll give us another chance to make your next visit a more enjoyable one. Best, Benihana - Beaverton, OR Management Team
   

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8. D

   Dean VIP

   Portland 1 commentaire

   2.0

   Y est allé il y a 6 jours

   1. Cote globale 2
   2. Nourriture 5
   3. Service 4
   4. Ambiance 4

   We had a 7:30 reservation and was told they were running an hour behind. We were told that it’s typical for them to overbook the restaurant now because corporate wants to show higher numbers. Not good!
   

   Benihana - Beaverton, ORA répondu il y a 6 jours

   Thanks for the review, Dean! We're really sorry to hear about your experience with the reservation at Benihana - Beaverton, OR. We understand how frustrating it can be to have your dining experience delayed, especially when you've made a reservation. We're glad to hear you appreciated our food, though we're sorry that the service didn't meet your expectations. Your feedback is important to us and we will definitely work on improving our service times. We hope to have the opportunity to serve you again soon. Best regards, Benihana - Beaverton, OR Management Team
   

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9. A

   Ashlynn

   Portland 1 commentaire

   2.0

   Y est allé il y a 7 jours

   1. Cote globale 2
   2. Nourriture 5
   3. Service 3
   4. Ambiance 3

   We had a 7:00 reservation on a Thursday night. Our cook didn’t START until 8:40. They apologized but we all had work the next day and didn’t leave until almost 10.
   

   Benihana - Beaverton, ORA répondu il y a 4 jours

   Thanks for visiting us, Ashlynn! We're sorry to hear about your experience. We understand that waiting for a long time can be frustrating and we apologize for the inconvenience caused. We're glad to know that you enjoyed our food and found good value in your meal. We're committed to providing the best service and we're always looking for ways to improve. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - Beaverton, OR Management Team
   

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10. P

    Patricia

    Portland 1 commentaire

    1.0

    Y est allé il y a 7 jours

    1. Cote globale 1
    2. Nourriture 1
    3. Service 1
    4. Ambiance 2

    Reservations was at 6:30PM. We did not get a chef to our table until 8PM. Portion for yakisoba which we eat on a regular basis was half portion. All menu items had a $3-5 increase. Terrible experience compared to pasta. We have decided to try other options moving forward.
    

    Benihana - Beaverton, ORA répondu il y a 4 jours

    Thanks for the review, Patricia. We're truly sorry to hear about your recent experience at Benihana - Beaverton, OR. It's disappointing to know that we fell short of our usual standards, especially with regards to timing and portion sizes. We appreciate your feedback and will definitely take it into consideration as we continuously strive to improve our services. We hope you'll consider giving us another chance to provide you with the quality experience you've come to expect from us. Best regards, The Management Team
    

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