Food was pretty good, but our service was not. We had to wait for our server several times just to take a drink or food order. She was a little nosy in our conversation and injected her own experiences as if she was sitting at the table. No one asked her opinion. We had to ask to have empty dishes and glasses removed. Seemed very understaffed but not really concerned.

We frequent this place quite often and last night's experience was by far the worst. Had to return the pork belly twice and mushrooms came out uncooked. We spoke with the manager and they made things right. Hopefully this was just an off night for them.

Had a great meal and outstanding service!! Will definitely come back!

Great experience. Used open table to find Sushi fairly close to hotel. Saw many good reviews on this place, and was not disappointed. The waiter made some recommendations for appetizers, rolls and desert, and they were all spot on. My customers were equally pleased.

The experience was quite lovely and overall the evening was very enjoyable. The food was prepared very nicely, and arrived at the table hot and ready to be enjoyed. Quiet, comfy surroundings and great staff interaction made the meal quite enjoyable. Would visit again.

Service was great, food was good but way over priced. I've had dry aged ribeye steak that was much more tasty costed less. Ice bowl sashimi sampler was nothing special except for presentation was also way over priced, total of maybe 20 pieces for about $55-60. But it was a special occasion and had very attentive serve. 3.5/5 overall and I would go back again when I want to splurge on someone special.

Anniversary

This was my first visit to Baku. It was a romantic birthday dinner and it was perfect. We sat upstairs. The atmosphere was fairly quiet. I enjoyed everything we ordered. Our server was very attentive and explained the menu very well. We ordered several dishes, my favorite was definitely the Tomahawk Steak and Crispy Brussel Sprouts. I will definitely be back.

fun visit. the food and service was top drawer. our waiter Michael was excellent. great Sake menu. had a great time.

Great service from Michael. Foodies will enjoy. Deserts a great surprise make room

Food was not good to quite poor, grocery store quality sushi. Spoiled seafood on one dish. My wife was made sick.

The food was excellent and the service is the best in the area.

Good food, good service....making s reservation was easy

nice, quiet table. excellent service. outstanding food. good times.

Quality of food and creativity of dishes were excellent. The quantity vs the pricing was a bit disappointing however the demographic of the restaurants location explains the pricing. Great ambiance. Perfect for romantic dinner date or a group special occasion. Terrific wine and sake list. Wait staff was attentive and knowledgeable. Incredibly helpful in determining the best gluten free options for a Celiac guest.

The food and service were excellent, but it is pricey ( 2 pieces of scallops appetizer was $18)
The water had a funny taste.
But the food is authentic, the bar is excellent , very good, personalized service.

We always have a great time. Carlton was an excellent waiter.

Ice bowl is always a good choice

The best sushi we have ever eaten and we are fond of it. The Saki prices where fair and the the selection unique. Our waitress was very attentive and very friendly. We had a wonderful experience. Will return and have already recommended Baku to friends. We live in Mooresville and don't mind the drive. Recommend their almond cake, it was fantastic.

Great! My boyfriend and I had a delicious meal. Sushi dishes were delicious—but surprisingly I enjoyed our dessert the most! We ordered a caramel toffee cake!

Very expensise, food was pretty good. Some small plates were mimiscual and not enough to share. Waitress was less than enthusiastic and blunt. The server was very good.

Our server was wonderful, the food was great, and the upstairs was beautiful! I left my credit card and the manager called me personally to let me know they had it. Great experience!

I took my 15 year old son and we had a very nice dinner. It wasn't spectacular, but it was good. We thought the best thing we had were the beef skewers. They were yummy. I thought the Lobster and Asparagus roll was bland and certainly not worth the $20 price tag. The Rice Krispy roll was interesting. Not my favorite, but I appreciated the creativity.

We both thought the the Pork Dumplings were a little too creative. The flavors and texture wasn't great - but again, they weren't bad, just not terrific. Sushi restaurants are always so expensive that they wind up setting themselves up to be scrutinized to a higher level. Had dinner cost what it would at an Italian restaurant I might have come away with a more positive feeling. However, I still enjoyed it and would recommend it to others. It seems like the kind of place that will appeal to some and not to others.

BAKU has always been a favorite in Charlotte, if only they were still open on Sundays and continued to offer their fantastic brunch.

surprisingly tasty menu items, great for a date with a spouse .

I came here for Valentine's day with my girlfriend and I was NOT pleased. Walking in, the atmosphere was a bit more chaotic than I expected, with children running around and a surprisingly lax feel from the employees--both of which I would have been fine with if I were eating somewhere where I wasn't preparing to drop several hundred dollars. Though there were many booths and tables against the wall (not to mention we were obviously on a date), we were seated in the center of the floor at a tiny hightop, directly under a bright light in front of the sushi bar. Considering we had a reservation and the restaurant was nearly empty, I was aghast. Our server was friendly, though disheveled and also with a seemingly careless attitude. The food was fantastic and came out very quickly, though the portion sizes were small and extremely expensive. Overall, the experience was severely lacking and I will not be returning.

To be fair my husband and I are sushi snobs. We are very picky when it comes to fresh fish. I wouldn’t say their fish was bad, it was definitely above decent. BUT, for the price ... it wasn’t worth it... the portions were very skimpy. If we are paying that much.. we want the fish to melt in our mouth. They left the skin on sashimi cuts, which made it very chewy. I can list a few sushi places in Charlotte that are cheaper with better portions and better quality seafood. Was it horrible? No. Was it worth it? Absolutely not.

We went to Baku for Valentines Day and were not disappointed. Food was delicious and served beautifully. Our waitress was attentive and caring. Great Asian food.

The food is always so tasty! Love the small bites but always come away satisfied!

Kushiyaki was great. Dissapointed that they ran out of pork belly (said they had 3 orders for the night). Not sure how that happens on a Friday... Vegetable tempura was extremely heavy and oily.

Great dining experience! Also have to give credit to Amy....after dinner, I went back to hotel and noticed my diamond pendant that my husband gave me for our 10th anniversary was missing from my necklace. When I called, she went out of her way to search for it and found it. I am so thankful for this sweet girl who rescued my very sentimental pendant!! Thank you so much to Amy!!

only 4 customers in restaurant, why try to sit me next to bathroom in corner. You are better than this. food was delicious as well as the cocktails.

Each plate is meant to be shared so be adventurous. The food and service were both amazing but you will pay for the experience.

Went there for Queens Feast. Great deal for $35! Sushi is always fantastic here. Ambience and service the tops. Can be expensive if doing ala carte, but cannot get better variety and quality for sushi.

Went for restaurant week 2018. Had great service and enjoyed each course.

Sushi was fresh and delicious! My husband and I tried various small plates, scallops, pork dumplings, lobster sashimi roll and it was all excellent, we’ll definitely return!

Came to Baku for Charlotte Restaurant Week - had a good menu and choices (liked that you got an extra appetizer, rather than dessert - could accept upcharge for dessert). Only negative was the lights above our table kept flickering - and when we mentioned to our server, she committed to resolve but never did. As we were leaving, noticed lots more lights flickering - maybe ambiance (or maybe something else). Didn't distract from our dining experience, though.

I was extremely happy about my experience. Was just out with my best friend and we enjoyed ourselves so much that we are looking forward to our next time. The food was extremely delicious and had us wanting more. Waitress was very polite and knew the menu very well. Food didn’t take long at all. Overall had a fantastic time and will definitely recommend. Thank you Baku 😁👍🏽

The hostesses did not seem happy to see us and one of them flashed one quick fake smile before seating us. They hardly opened their mouths to speak to us. The hostess is the first impression of the restaurant and they could definitely be more warm and welcoming. Our server Reggie was friendly and efficient. The salad was delicious. The main course (salmon) was good. I especially enjoyed the chocolate dessert.

Baku is always amazing! We were there for Queen's Feast and it was great!