This restaurant added safety precaution details

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Austin's Smokin' Steakhouse

4.1
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419 Reviews
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$30 and under
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Steakhouse
At Austin's, we've been cooking the old fashioned way since 1994. We start with the freshest ingredients we can find, delivered to our kitchen each day of the week. We make everything on our menu from scratch, every day. We grill over hardwood, not gas, the way that it was a long time ago. It may not be the fastest or least expensive way to do business, but for us, it is the only way. We want each meal you enjoy with us to be a memorable and delicious one; so we work hard preparing each dish to order, smoking ribs and brisket, filleting fresh fish, hand cutting steaks, preparing homemade soups daily and baking our fresh breads and desserts. Its a difference you can taste and one we hope you will keep coming back for. At Austin's, everything we do, we do because our customers deserve it. We will always insist on a level of service and quality that helps us deserve you.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Sanitizer or wipes provided for customers
Social Distancing
  • Limited number of seated diners
  • Extra space between tables
Personal Protective Equipment
  • Waitstaff wear masks
What 419 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.1
food
4.3
service
4.0
ambience
4.1
value
Noise · Moderate
83% of people would recommend it to a friend
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MB
vipMattB
Cleveland
24 reviews
Dined 4 days ago
Overall4food3service5ambience4

Food wasn’t up to their usual standard. N.Y. Strip was thinner than usual, and overlooked. Service by Henry was excellent.

OT
OpenTable Diner
Cleveland
2 reviews
Dined 4 days ago
Overall5food5service5ambience5

Always a great experience. Food is amazing.

LH
LouH
Cleveland
1 review
Dined 6 days ago
Overall5food5service5ambience5

Very good filet mignon I went there for a 30th anniversary. Our waitress was awesome what are some complementary cheesecake at the end for us to eat.

M
Morgan
1 review
Dined on October 17, 2020
Overall4food4service4ambience4

The restaurant is perfect for a nice outing or date, cute bar area and food was pretty good.

DG
vipDeniseG
Cleveland
85 reviews
Dined on October 17, 2020
Overall3food4service2ambience2

Our food was good just lacking in service. This was our second time here. First time was great not so much this time. Place was crowded, bar service was slammed, people standing at bar. Will probable try again to see if this is a fluke

C
Connie
Cleveland
1 review
Dined on September 22, 2020
Overall5food4service3ambience5

Great place, a bit pricey but will be back Food was delicious Will definitely recommend.

SD
SteveD
1 review
Dined on September 22, 2020
Overall5food5service5ambience5

We sat on the back patio. Nice setup with the portable heaters. As always, the food was excellent and service was great.

K
Klink
1 review
Dined on September 12, 2020
Overall2food2service2ambience3

Service was EXTREMELY slow! Like 3 hours slow! The hostess had to locate our server on a few occasions, they ran out of certain food items, couldn't make drinks because they did not have all the ingredients, the cook was outside smoking next to her car on a "no smoking property" as posted on their building. Had to place a to go order (plain burger) and it took 45 minutes to receive it. Asked for 2 separate checks and gave our cc to pay, the waiter mixed up our cards and checks.

TT
ThomT
1 review
Dined on September 12, 2020
Overall5food5service5ambience5

Mom and Dad's favorite 😀Great Steaks and ribs!!

OT
OpenTable Diner
Cleveland
1 review
Dined on September 4, 2020
Overall4food5service4ambience5

This was the first time out since Pre Corona. We’ve frequent the restaurant multiple time. Dining was good, food great and price is right. We will return.

Austin's Smokin' Steakhouse
Responded on September 23, 2020

Thanks for coming! We're so glad you had an enjoyable experience.

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OT
OpenTable Diner
1 review
Dined on August 22, 2020
Overall5food5service5ambience5

Great food. Great service. Quiet. Safe.

AG
AliaG
Cleveland
1 review
Dined on August 19, 2020
Overall3food2service4ambience4

I loved the patio and social distancing. We also had a great server, Erin! Unfortunately, two of the four steaks ordered were undercooked and my friend's martini wasn't made properly and was sent back twice. This was me and my husband's 20 year anniversary celebration and it was a treat for the other couple we were with for their wedding gift. I wished the food/drink was better than it was. :-(

M
Murphy
Cleveland
1 review
Dined on August 12, 2020
Overall5food5service5ambience5

Food was great! Service was amazing! New patio is very nice.

T
vipTravel2much
Cleveland
33 reviews
Dined on July 30, 2020
Overall5food5service5ambience5

Love the patio seating. Front patio tables seem close but with some empty it was nice. We have not been eating inside so this outdoor patio works for us. Might want to sanitize as we are seated, but We bring our own! Server was excellent. Food was really above the usual here. Small filet wood fired yummyness. Chicken scallopini was bright flavored with rice. See ya again soon.

DG
vipDeniseG
Cleveland
86 reviews
Dined on July 11, 2020
Overall5food5service5ambience4

We sat on the front patio and it was perfect. The music was low and there was a nice breeze. Our waitress was good and so was the food.

KF
vipKarenF
Cleveland
20 reviews
Dined on July 11, 2020
Overall5food5service5ambience5

I love Austin’s!!! Great wood grilled food! Never disappoints!

OT
vipOpenTable Diner
Cleveland
7 reviews
Dined on July 9, 2020
Overall5food5service5ambience5

We had the best time at Austin’s! Amazing service and awesome food, will definitely be returning soon!

BG
BirthdayGirl
1 review
Dined on July 7, 2020
Overall4food5service5ambience4

Ribs were juicy and BBQ'ed to perfection. Ribeye was too thin so it was not as rare as I would like but it was juicy.

CS
CarlS
Cleveland
13 reviews
Dined on June 28, 2020
Overall4food5service5ambience5

A gem on the east side of Cleveland. A great experience that you will enjoy time and time again. The food is excellent and the staff superb!

b
vipbirthdaybash
Cleveland
14 reviews
Dined on June 27, 2020
Overall4food5service4ambience4

The restaurant was good. I just had some problems with their covid-19 protocols. They had paper menus that looked like they had been used before. They're supposed to be single use. The waitress had her mask under her nose.
The food was good, I just felt a little unsafe.

TS
TomS
Cleveland
1 review
Dined on June 21, 2020
Overall5food4service4ambience4

Didn’t have a couple steaks available from the menu on Fathers Day. Was disappointed but the Prime Rib as the selection was very good.

CC
CynthiaC
Cleveland
1 review
Dined on June 20, 2020
Overall1food1service3ambience2

I have no problems spending money on going out for a nice meal but I’m very upset it cost $85 dollars for what we received. Very small salads, burnt steaks, shrimp was so burnt I couldn’t eat it and my husbands asparagus was so charcoaled it’s stuck to his plate. Highly disappointed.

MB
vipMattB
Cleveland
25 reviews
Dined on June 13, 2020
Overall5food5service5ambience5

Other than masks on staff, felt back to normal!

D
vipDessie
Cleveland
66 reviews
Dined on June 11, 2020
Overall4food3service2ambience2

Service was really slow. Food was dry (chicken and ribs). Bartender was really really slow

MD
MatthewD
1 review
Dined on March 7, 2020
Overall2food2service2ambience4

I had the steak fajitas. The tortillas came out first and were barely luke warm. When the rest of the items arrived, I did not receive strips of steak, but chunks that were fatty and sinewy.
My grandmother had the Austin’s Combo (half rack of ribs, brisket, and pulled pork). Both of us tried it and I don’t know what was going on with the sauce that night. It was awful! The brisket and pulled pork were inedible because the sauce was so heavy with vinegar. We’ve had a few bad experiences at the Mayfield Village location this year, but this one was by far the worst.
What the experience even worse was the staff (our waitress and the manager) were both dismissive of the issues we raised. Both of us are frequent patrons of Austin’s and were very disappointed. We do intend to return.

OT
OpenTable Diner
Cleveland
2 reviews
Dined on March 7, 2020
Overall4food4service2ambience3

Not the first time for us at Austin’s. Not sure if it was overly busy, but our waitress was nonexistent! We were there for two hours and was offered two drinks or refills. Meals were fair. I’ve had better. Chalk it up to a bad day. Maybe next time!

M
Martin
Cleveland
7 reviews
Dined on February 22, 2020
Overall5food5service5ambience4

Food, Service, Atmosphere great - restaurant has been in business for years which is great but interior is a bit tired. Otherwise highly recommend and we will return!

MM
MarianneM
1 review
Dined on February 22, 2020
Overall5food5service5ambience5

I have been obsessed with Ribs lately and I really enjoyed their ribs, very tender fall off the bone delicious!! Also got the Artichoke Dip and it was the best we have ever had, we get that everywhere we go too, the chips with it were homemade and so good.

SE
SharonE
1 review
Dined on February 21, 2020
Overall3food3service5ambience5

This was our first time at Austin's, and I'll give e them 5 stars for the ambience and great service, but their steaks, in my opinion are not. I ordered a strip steak medium well, and it was well done, and very tough. My husband ordered the rib eye, medium rare, and ot was well done, 30% of it was all fat! Crab cake appetizer, baked potato were very good.

OT
OpenTable Diner
Cleveland
1 review
Dined on February 14, 2020
Overall3food3service4ambience3

asked for steak medium. it was super rare. steak was supposed to come with brussel sprouts, it didn’t. was also supposed to come with a twice baked potato, server said they were out so i could have a loaded baked potato. server was nice. french onion soup and bread were good. everything else was sub par at best. the worst part about a steakhouse shouldn’t be the steak

GO
GOODTIME
Cleveland
1 review
Dined on February 14, 2020
Overall3food3service2ambience2

If eating at Austin's be sure to order bar-b-que. I order Dan's ribeye burnt on one side barley cooked on other. Will give it another try.

AC
AdrianC
1 review
Dined on February 14, 2020
Overall1food2service1ambience3

A really unfortunate first visit experience. After the meal the waiter admitted it was his first day. Management should train fully before allowing to serve alone. Once we called Management over, I was made to feel that we were looking for something free, rather than just giving feedback. Not the case. Manager took 15% off the bill and weakly apologized.
We were brought double appetizers when we ordered one each, we were brought someone else's dinner and after waiter walked away we noticed and called him back. He then picked them up and plunked them down at the table next to us. Our salads were never received, we told the waiter this before he totaled up the bill and he asked if we wanted our salads to go! Never asked if we wanted another drink. Never brought water. It took 45 minutes to received our meal once we ordered it. Our bill was just over $100.00, I certainly expected more.
The only good thing I can say is the cocktail was better than the average restaurant mix.

BJ
BrandiJ
Columbus
2 reviews
Dined on February 14, 2020
Overall2food2service2ambience2

We were not from the area, so we looked online and found this place. Not impressed.

OT
OpenTable Diner
Cleveland
19 reviews
Dined on February 8, 2020
Overall1food1service1ambience1

This was our first & only visit. The kicker was that we found what appeared to be a piece of chewed steak in the garnish of our calamari appetizer. In addition our waitress was not great. She didn't introduce herself or tell us any of the specials. When I asked what she would recommend out of the 3 entrees that I was debating over her response was "those are completely different" then turned and asked my husband what would he like? Never gave me any suggestions just moved on. She was gone for a while and when she returned we informed her that we had a problem (the random chewed meat) she was very nonchalant about the discovery. Long story my hubby had lost his appetite and did want to eat anything else in this place. We spoke with the manager who was very nice & apologetic and cancelled our ticket out. Manager was good. Service poor.

RJ
vipRobertJ
Cleveland
8 reviews
Dined on February 8, 2020
Overall5food5service5ambience5

Great as usual!

JT
JohnT
1 review
Dined on January 25, 2020
Overall4food4service5ambience3

It's a nice place a basic look. Good service food was great

B
vipBarry
Cleveland
49 reviews
Dined on January 24, 2020
Overall4food4service4ambience3

Very good food (burgers), cocktails and service.

OT
OpenTable Diner
1 review
Dined on January 24, 2020
Overall3food3service5ambience4

Their menu says that items are gluten free when in actuality they are not. The only reason we even went there was because their online menu said they had gluten-free ribs, and my celiac friend wanted them for her birthday meal. When we arrived, the waitress said we could have the ribs gluten-free if the sauce was left off of them. That would’ve been fine if the menu item had actually been marked as a “gluten-free option,” but it said that the meal that she wanted to order was “gluten-free.” My celiac friend ended up eating pork chops.

OT
OpenTable Diner
Cleveland
7 reviews
Dined on January 17, 2020
Overall3food2service5ambience5

Arrived on time and table was not available . The service excellent, but food was not. Ordered my steak medium and it came to table well done. The vegetable was served cold.
I pegged it to be a bad night.

OT
OpenTable Diner
Cleveland
1 review
Dined on January 12, 2020
Overall5food5service5ambience5

Always a great experience. Excellent service. Relaxed, casual environment.

FAQs

Austin's Smokin' Steakhouse offers takeout which you can order by calling the restaurant at (440) 442-4340.

Austin's Smokin' Steakhouse is rated 4.1 stars by 419 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.