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From the beginning I was worried. The menus were covered in stains. It took at least 15 minutes before we were greeted by our server. The food was cold but we couldn't complain because we never saw the server we until we asked for a check. The Cheeca Lodge and especially their restaurant and food needs great improvement. The potential is there but many changes need to be implemented.
We visited Islamorada for our anniversary this week. We dined at Atlantic's Edge. Our server, Sidney was very attentive. The food was fresh and delicious. Perfect view of the water.
Excellent time! The food was delicious and our server was friendly.
Dress is "smart Casual" my husband and teenage sons wore collared shirts. The group of 8 next to us were in t shirts and bathing suit bottoms. The 2 women were in jean shorts and tank top shirts. They had guests stop at their table several times (quiet loud). There was a dog on a women's lap seated at a table 15 feet away in the beach bar section of the hotel. The dog would intermittently bark. I understand it's difficult in a resort to maintain certain dress code but if you can't provide a nice atmosphere you really need to adjust your prices. I would much rather paid the beach bar prices than the $310.00 I spent for the beach bar experience we had. The waitress was AMAZING! The food was good too! The atmosphere was horrendous.
We chose this restaurant for its location and food reputation. We had dined at the restaurant before. The location was fantastic but the food was very disappointing. And, based on the quality of the food, the value for the food wasn't acceptable. Our dinners had been under heating lamps. Our nephew's steak was very overdone. My fish was overdone and served cold at the table. We would return to the restaurant due to its location and view but not for the quality of the food.
The two stars is because we ate here twice in one day. The first experience was a lunchtime meal and was a pleasant one. Jean was out waiter and was super nice and helpful. The food was decent albeit a little pricey but that comes with resort territory. We'd made a reservation for dinner weeks prior to our stay and were excited. I really should've checked the YELP reviews beforehand. Everyone that mentions poor service and poor quality food is correct. The waiter was very careless, not bothering to correctly explain the specials. For instance, we ordered the soup of the day and the ceviche. Both were super spicy! We ended up returning the dish because of this but it could've been avoided. The meal went from bad to worse. We were served items such as truffle macaroni and cheese and looked and tasted like velveeta. The seafood pasta was literally noodles with some mussels and shrimp thrown into a watered down thin almost non existent sauce. Disgusting. Not to mention the waiter never came back to check on us. Horrible service at a supposed classy upscale restaurant. This place is pricey and it was little better than diner food. We were offered dessert and chose the lava cake. It came out ICE COLD with the middle "lava" being almost frozen. Mediocre apologies from the Manager were worth every little and the meal ended with a very dark cloud over the start of our trip. The GM of this restaurant should be ashamed.
Visit for yourself but beware that when guests talk about the poor service and food, it's not just empty complaints.
The waitstaff was excellent. The menu was a bit limited, but the food was very good. The outside dining was a bit loud next to the pool and bar area and people use the space in front of the tables as a walkway from the pool to the inside of the hotel, so there were a lot of a kids running back and forth. Kinda took the shine off. We've been coming to the Cheeca for over 25 years and this was the first time it didn't seem as nice. More of an upscale Disney feeling .
We have eaten at this restaurant many times while staying at Cheeca Lodge. This time we brought my mom and brother for an enjoyable evening. We have told them about it in the past and wanted to share it with them. They loved it!
We were looking forward to a beautiful dinner at the highly recommended
Cheeca Lodge Hotel. We choose the Atlantic Edge for its quality menu and scenic view, but what we experienced was not quite what we expected in such a high level restaurant in a top rated resort. We were quickly seated in a half full restaurant and our bus boy brought over our water , we asked to see a drink menu and he said your server would bring it. Twenty-five minutes later we had not been acknowledged, there were two other wait staff next to us, but nobody serviced us. We wanted to leave, but then saw a manager and flagged him down. He applogized and sent a waitress over. She tried her best to get our drinks and food out fast, but still we waited. It was comical as we were waiting for our drinks to watch one of the bartenders stand at the end of the bar talking to his friend while we waited and waited, and then we they did arrive they were tasteless for the $12 they rob you with. Judging from the prices they dare charge for their menu, they need to upgrade their entire staff who seemed run down and outright slow for a half empty dining seating, although there were plenty of bus staff who probably could have been trained to take orders or deliver food. The manager seemed nice enough and was working hard all night where he was needed, but he needed to be more aware that many tables were not attended to. Overall the food was good, but clearly did NOT live up to the prices they charge. Filet Mignon is $50 bare in a plate, nothing else with it? It came out Overcooked, but who wants to send it back after waiting 90minutes to get it ?
Travel a few blocks away to Chef Michaels for a delightful night of dining and attentive quality service, and excellent food.
Went for Mother's Day Brunch. 11:30 reservation which is when brunch began. Unfortunately, restaurant was not ready for line of people with reservations. Very disorganized. Servers were slammed. It was hard to even get a refill of water. I have been here before and may return, but not for an event like this.