Francesco our waiter was the nicest waiter we have ever had. He deserves a pay rise. He catered to everything we wanted and even was honest about recommendations upon request - everything turnt out AMAZING !!!! WELL BE BACK TO SEE YOU FRANCESCO AND THE AMAZING CHEFS WHO COOKED THE WAGU !

Never again

Nice bar but staff were a bit rude to me & my boyfriend. On arrival began speaking to a man at the door then 2 men cane behind us and he ignored us and took them to their table and we were left ignored. When going to sit there was only 1 seat at our table we had booked in advance and the staff were busy with the 2 men who had just skipped us cleaning there table.

Lovely views and great food!

First we all had to wait in a queue in heels for about 25 mins even though we were on time for our reservation

The women was so rude she let some people go ahead in the other lift but not us (honestly I never complain but felt like she was particularly discriminative of us...)

When we finally got let up we had to wait another 15 mins for our table and were starving

They then told us that it was a separate brunch menu not the regular menu where none of our favourites were on this... fine but should have just warned us in advance.

I’ve been here many times but was honestly so so disappointed especially for a special occasion with 6 of us.

Great food and service as always. Decent atmosphere even with limited capacity due to covid.

Food was lovely as was the view

My booking from open table wasn’t on the system at Kyoto, however they still managed to host us

We had great fun at the rooftop bar and restaurant. Great food and nice view from the top

Great terrace. Sushi was good but not mind-blowing

Very great evening!

Great food and ambience! Would definitely recommend and go again

The first hospitable place we’ve been with the new outdoor seating rule. Just great service and made for a lovely evening.

We were party celebrating birthday. The seating on the terrace was lovely, nice atmosphere. Food was very tasty and arriving without delay, delicious sushi. It took a little longer to place our order but terrace was full. Service was attentive and staff was very friendly and professional. Would definitely recommend.

It could be a perfect first post-lockdown dine-out at @ BUT

At first, part of the dishes was not available for some reason. And, of course, those we wanted to order.

Then the waiter forgot part of the dishes we order. After we were waiting for almost an hour, we asked where was that. The waiter left to check, then came back and asked what we have ordered. I wanted to ask for the bill that second and to leave. But my friends wanted that dishes, and we stayed.

In the end, they put two positions in the bill, which we haven’t ordered.

Last, but not least: it was announced that the place was fully ready for any weather. I want to remind, that even the weather was quite nice, it was still 9 degrees outside. So, there were neither heaters nor blankets and, obviously, around 7 pm it started to freeze.

We had to pay more than £40 each for that kind of experience which wasn’t the one I expected for that price. And don’t care it was the first day you operated after the lockdown. When you position yourself as a high-level, innovative & contemporary restaurant with a unique experience — you have to perform at your best wherever it’s snow, rain or the first day after the 4-month lockdown.

Honestly, I don’t have to care about any of it. I don’t pay to be sorry or supportive for your new staff who can’t remember all the menu or any other issues you might have due to the current situation. I pay to be satisfied. And unfortunately, I completely was not.

We had the set menu and it was gorgeous 👍

5 stars for food and service but ambience need an improvement .

Visited for my partners birthday, we had been before so knew we enjoyed the food. However they failed to do a birthday dessert after me requesting it so was disappointed in this.

Amazing food, wonderful atmosphere and all-round wonderful service.

My partner and I attended the restaurant as part of date night and had a lovely experience. We had the sunset menu which included a cocktail on arrival. All of the food was delicious and more importantly prompt. I have to say it was exceedingly good value for money considering we had a 5 course meal at £39 pp. highly recommend

Everything was ok except for the waiting between one course and another. We end up waiting approx 45mins after the starters...ok it was a date and this helped us knowing each other better but we also came to enjoy food

We celebrated my daughter's birthday, delicious food, great service, we will definitely come back 💞💞💞

I arrived early and was quickly taken to the bar when I was told I could wait while my table was being prepared. When the table was prepared I was then taken over however as I was a late booking the only table available was on bar stools. I asked the waitress if there was any possibility of us being moved to a normal table and she arranged it quickly. The food and service was great.

Service is excellent. A bit disappointed with food quality. As part of a meal deal, I should not expect too much.

Went for the weekend brunch. Service started off attentive and well, but as a few more tables trickled in, the service went a little downhill. The table next to us kept having their glasses topped up regularly and often but couldn’t say the same for us. Food was delicious! The only let down was the yo-yo service for such a popular restaurant.

Everything was wonderful! Will definitely be coming back!

We had the Sunset menu, which had really good choices for vegetarians and pescatarians. Along with the sushi at the beginning, there were about 4 courses in all. They did forget to serve me the rice with my main dish but as I was having an additional sides and I was quite full by that point, it was fine. Each course was amazing, absolutely loved the sushi. The vegetarian options, which my husband had were really good too, he was very pleased with the quality and quantity of food, and as we both love Japanense food, was a great choice!

Lovey food lovely atmosphere and great staff :) most definitely will visit again to sample full menus as attended for a weekend brunch event

Service was shocking. If it were a cheap restaurant I would have been unhappy with the service but at that price point it was nearly criminal. Ingredients very good but never the hot food was cold.

Great night out, we had the sunset menu, good value for money. Wine list was great and ambience stunning! Excellent service from our waitress. Would definitely come back!

Fantastic place, highly recommended

great best food ever

My friend and I had the sunset menu for £29 which was great value. The food was delicious and service was excellent.

Fave Japanese restaurant in central

Great food and ambiance. Pity about the service.

We ordered the tasting menu with wine/sake pairing. Waiters don't watch (know?) what they are bringing you. One sake arrived full course before the right pairing, so when we progressed to that course we were empty. We were three people---but the waiter didn't realize when she brought a plate for the three off us with just two scallops that it's wrong. LOL. Wonder if other plates were off and delivered for two while paying for three, also?

Make sure to ask for water re-fills along the way because they don't notice without prompting once it's empty.

Too bad, but for £125/person you'd expect MUCH better service, wouldn't you?!

Good atmosphere, good service but smokers were going in and out of the door next to our table even though the balcony was cordoned off due to bad weather

Anniversary

I enjoyed the atmosphere in the restaurant. Persona was nice but busy as all spaces were occupied. Roof top bar was breathtaking. We ordered special menu and I really enjoyed only main dish from there. Starter:sushi with boiled beetroot and desert ice cream mochi were more than plain.

Cool surroundings, excellent food, but noisy. The staff are not as attentive as you might expect given the prices.

Good if you are looking for a bottomless Prosecco lunch (if that’s your kind of thing). Otherwise I can’t think of a single reason to return to this restaurant.