Aerie Restaurant & Lounge

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1. KS

   KaylaS

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   The food and the service were simply outstanding! Such a wonderful place for us to celebrate our anniversary.

   Report
2. D

   Douglas

   Northern MI

   1 review

   3.0

   1 review

   Dined on January 21, 2023

   overall3food4service1ambience5

   When I set our reservation I reserved for the "high top" seating and when we arrived they gave us regular seating. When I asked about the high top seating they had no idea what I was talking about. Our server wasnt very good. I feel like I got bamboozled into buying something I didnt want. When we ordered our food she asked what soup or salad we wanted with our meal. I was under the impression we got to choose cause it came with the meal. Then when I got the bill, I found it was a seprate charge. When I asked our server about the extra charge she acted like she had no idea what I was talking about and stated everything on our menu is charged sir. Had she informed me it was an extra charge instead of seeming like it comes with our meal I wouldnt have agreed to the salad. Yes this restaurant is "fancy" for people like me. The last thing I would expect is to feel like I got shaded over a salad. But it happened.

   Aerie Restaurant & LoungeResponded on January 24, 2023Hi Douglas, Thank you for joining us for dinner at Aerie Restaurant & Lounge and for taking the time to leave us a review about your experience. We are to hear that there was a mix-up with your seating arrangement and food order. We assure you that these comments have been shared internally with our staff so we can improve upon these items in the future. Thank you for visiting us, we hope to see you again soon!

   Report
3. DM

   DavidM

   1 review

   4.0

   1 review

   Dined on January 14, 2023

   overall4food4service4ambience4

   We sat near the entrance/elevator where the ceiling is very high. We felt a bit isolated, as the restaurant wasn’t full. The food was very good but priced high. Scallops excellent, filet excellent, chicken very good. Spent pre-dinner time at the bar, which I would highly recommend. Friendly server, good charcuterie board, good drinks, good view.

   Aerie Restaurant & LoungeResponded on January 24, 2023Hi David, Thank you for joining us for dinner at Aerie Restaurant and Lounge. We appreciate you taking the time to leave us a review about your experience! We are happy to hear that you enjoyed the food, beverages, the view and our service during your visit. We have read your comments regarding the pricing and ambiance and will share them internally with our staff. Thank you for dining with us, we hope to see you again soon!

   Report
4. OT

   OpenTable Diner

   Atlanta

   1 review

   2.0

   1 review

   Dined on January 1, 2023

   overall2food1service4ambience2

   This was New Year’s brunch. The tables were bleak with no centerpieces or decor to signify that it was New Year’s Day. …It was disappointing that there was no festive feel for a holiday whatsoever. Our service was fine, but it was a buffet brunch where the service was really our own. The food was cold, ( think cold eggs Benedict…ewwwww….) the sausages were dried up like sausage jerky. The Buffet table had food and crumbs all over it. The carving station served beef that was well done and dried out. Honestly, there wasn’t anything I ate that was good at all. This was absolutely one of the worst dining experiences I’ve had in recent memory. It’s a shame because the venue has the view. But the restaurant has done nothing to add ambience, and the food was beyond horrible. The Grand Traverse resort is undergoing a renovation and hopefully that will include this restaurant.

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5. MS

   MarkS

   Detroit

   1 review

   3.0

   1 review

   Dined on January 1, 2023

   overall3food3service5ambience5

   We were there for the New Year's Brunch Buffet. The food was not the greatest, much of it was overcooked from being out to long. The omelet and roast beef were great. The deserts were good except for the Creme Brulee which should have been heated on top just prior to serving but was just sitting out and cold on top (crusty). The atmosphere and service were top notch.

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6. V

   Visitor

   Chicago

   1 review

   2.0

   1 review

   Dined on January 1, 2023

   overall2food1service4ambience3

   Buffet choices were limited and cold. No staff closing the buffet lids meant all the entrees were cold. This used to be a wonderful brunch, now definitely sub-par and very expensive for what you get. Dessert table, in contrast, was excellent.

   Report
7. CG

   CindyG

   1 review

   3.0

   1 review

   Dined on December 31, 2022

   overall3food3service2ambience4

   For a special event the service staff was not up to par. Upon arrival they tried to seat our reservation for 6 at a larger table set for 10 and we had to ask twice to be moved to a table set for 6. Our server could not remember who ordered which cocktail and we had to pass them down the table to the correct person each time. Dinner service was slow when we were one of only a few tables in the restaurant for our 6:45 reservation. Five of the 6 entrees were served at the same time but the 6th (Vegetarian) came out at least 10 minutes later than the rest of ours. It was embarrassing to have all of us eating but one person. Although the food was good, I would say the preparation was not on par. The salmon and the starch served with it were very dry. The Octopus was very tough/chewy. All six of us were happy with our appetizer and dessert courses.

   Report
8. w

   weaver52

   New York Area

   6 reviews

   4.0

   6 reviews

   Dined on December 31, 2022

   overall4food5service5ambience5

   The meal was wonderful. Unfortunately, we felt a bit rushed. We had a 7:00 reservation and we were back in our hotel room by 8:15. We would have much preferred a more leisurely pace.

   Report
9. CP

   CarolynP

   1 review

   4.0

   1 review

   Dined on December 25, 2022

   overall4food4service5ambience5

   We were disappointed that there was no prime rib offered.😥😥 The cake with berries and whipped cream on it was delicious. The ham was also very juicy and tender. I never got there in time for strawberries In the fruit dish. The room was very cold to the point where I had to go get my coat. We were very happy to have a place open on Christmas Day to serve us a good meal. Please have prime rib next year so my brother and husband can be delighted🤩🤩

   Report
10. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience5

    As always, it’s the only place my 7 year old daughter will eat so it’s fantastic for the whole family.

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11. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on December 25, 2022

    overall3food1service4ambience3

    Food was cold. Very disappointing. Dessert was good.

    Report
12. JO

    JefferyO

    1 review

    5.0

    1 review

    Dined on December 22, 2022

    overall5food5service5ambience5

    The staff was excellent, food was great. Highly recommend!

    Report
13. H

    Hungry

    1 review

    3.0

    1 review

    Dined on December 15, 2022

    overall3food3service5ambience5

    Food was complicated. We were looking for more traditional fare. The chicken dish was unappetizing just looking at the colors. Adobe brown and Avacodo cream. It was tough and no flavor. Cold cabbage as its counterpart didn’t add anything to the dish. I picked it cuz I love chicken, my mistake. My husbands steak was very good but the presentation surrounded with huge amount of Brussels sprouts was too much. It was a big plate of brown. I expected a more elegant presentation to match the restaurant. I would recommend the restaurant with conditions.

    Report
14. DT

    DaveT

    Detroit

    7 reviews

    5.0

    7 reviews

    Dined on December 15, 2022

    overall5food4service5ambience5

    Very good. Will visit again

    Report
15. MS

    MikeS

    Detroit

    2 reviews

    3.0

    2 reviews

    Dined on November 26, 2022

    overall3food5service2ambience4

    Terrible service. Took forever to get out bottle of wine. Had to ask a second time for bread as she forgo the first time. Sat for 20+ minutes just with water eating for drinks a bread. Food was tasty and good but this place is a zero for me due to service. They were not even busy no excuses

    Report
16. MK

    MelissaK

    Grand Rapids

    15 reviews

    4.0

    15 reviews

    Dined on November 24, 2022

    overall4food4service4ambience4

    Thanksgiving buffet was terrific! The staff was friendly and helpful

    Report
17. TG

    ThomasG

    Northern MI

    1 review

    5.0

    1 review

    Dined on November 24, 2022

    overall5food5service5ambience5

    Excellent food and service.All the staff was friendly and professional.

    Report
18. KN

    KamilleN

    1 review

    5.0

    1 review

    Dined on November 24, 2022

    overall5food5service5ambience5

    A very pleasant experience. Excellent customer service and great food. Definitely will be back.

    Report
19. A

    Aaabbbbcccc

    1 review

    2.0

    1 review

    Dined on November 19, 2022

    overall2food4service1ambience5

    Small menu selection. Waitress forgot 3 different things (2 drinks we ordered and desert menu) finally left waiting for everything.

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20. R

    Rovdk

    San Francisco

    1 review

    2.0

    1 review

    Dined on November 11, 2022

    overall2food2service4ambience4

    Sad to say the food was very high priced and not worth the price. The food itself was mediocre.... The service was very good.... The menu is very limited, not many choices. Very sad because it is a beautiful venue. The place was almost empty. When all the other good restaurants in Traverse CIty were full with no reservations available.. it was easy to see why there were openings here. Sure hope this could improve... thank you

    Report
21. MK

    MaryK

    Detroit

    1 review

    4.0

    1 review

    Dined on November 9, 2022

    overall4food5service2ambience4

    Our server did not meet our expectations. She seemed to be either very new and/or very distracted. She had to be reminded several times to bring bread and our beverages. My husband overheard the people at the next booth over telling the same server, "We aren't going to eat our entrees because your fingers touched the food." We are Bear Club members and she had no idea what to do with it, i.e, she did not apply our discount to our bill--I assume this is a training issue. She was pleasant but the level of service is not to what we're accustomed to at Aerie.

    Report
22. OT

    OpenTable Diner

    Chicago

    1 review

    5.0

    1 review

    Dined on October 23, 2022

    overall5food5service5ambience5

    Love the food and the people. Mike and Stacie were great!!!

    Report
23. CS

    CarolineS

    1 review

    3.0

    1 review

    Dined on October 22, 2022

    overall3food3service5ambience5

    The view is what you pay for at this restaurant. This is the most expensive food I have ever paid for at a restaurant. My husband's 6oz sirloin was $68 and my piece of salmon was $45. And when I say "piece" I mean that is all you get. It sat on some kind of puree and was surround by two 1-inch size cubes of squash and one small pearl onion. Needless to say, we were hungry again in a couple of hours. The service was impeccable but not enough to justify the prices.

    Report
24. LD

    LoveDiningOut

    Detroit

    4 reviews

    3.0

    4 reviews

    Dined on October 21, 2022

    overall3food2service4ambience4

    The menu was very limited. The chicken was rubbery and the salmon was bland.

    Report
25. RB

    RickB

    Detroit

    1 review

    3.0

    1 review

    Dined on October 15, 2022

    overall3food4service4ambience4

    Great atmosphere, but they were extremely short staffed. We had requested a table and not a booth in advance, and they could only seat us at a booth?

    Report
26. DV

    DonnaV

    Chicago

    16 reviews

    vip
    2.0

    16 reviews

    Dined on October 15, 2022

    overall2food2service1ambience4

    Disappointed in service and quality of the food. Waited an hour for bread for the table. Potatoes were not cooked through. Steaks was done as orders but overall the rest was disappointing.

    Report
27. D

    Disappointed

    1 review

    2.0

    1 review

    Dined on October 14, 2022

    overall2food1service2ambience3

    The Aerie had great food and service when we went 10 years ago, so we came back to celebrate our 10 yr anniversary and we were very disappointed. The noise level was quite loud but dealt with it. The food was extremely overpriced, small portions and bland. The filet came out way undercooked for what was ordered. Ordered medium rare and it came out rare (raw and cold and barely seared), medium came out medium rare and cold. It took approx 45 min to get our appetizer and drinks. Salad is not included in the expensive dinner, just a couple slivers of carrots and a small pealed chunk of undercooked potato. No seasoning, no sauces and no salt and pepper. We left the Aerie after 2 1/2 long hrs and went downstairs and order pizza at Jacks Taproom which was amazing.

    Report
28. j

    jennabd

    Dublin

    1 review

    5.0

    1 review

    Dined on October 14, 2022

    overall5food4service5ambience5

    My parents and I had a great time. Had the charcuterie board, tomahawk steak, seared salmon, creme brulee. Lindsey was a great server.

    Report
29. OT

    OpenTable Diner

    Toledo

    3 reviews

    4.0

    3 reviews

    Dined on October 14, 2022

    overall4food4service5ambience5

    Was recommended while we were in town on vacation. Views were exceptional! Service was friendly and food was good.

    Report
30. TW

    TerryW

    Detroit

    2 reviews

    5.0

    2 reviews

    Dined on October 12, 2022

    overall5food5service5ambience5

    Dining at Aeria was fantastic. The service was exceptional. Every part if the meak was explained. The view was amazing, especially the cloudy sunset.

    Report
31. SR

    SteveR

    San Diego

    2 reviews

    2.0

    2 reviews

    Dined on October 11, 2022

    overall2food2service1ambience5

    Go for the view, but plan to get screwed. Food was below average. Service was terrible. Prices exorbitant. Aside from that the view was great.

    Report
32. OT

    OpenTable Diner

    Denver

    1 review

    4.0

    1 review

    Dined on October 9, 2022

    overall4food4service1ambience2

    Food was decent but waiter was extremely rude. He ruined the evening for us.

    Aerie Restaurant & LoungeResponded on January 24, 2023Hi, Thank you for choosing Aerie Restaurant and Lounge. We are happy to hear that you enjoyed your meal, but we apologize that you did not receive the level of service that you deserved. We assure you that this will be shared internally with our staff so we can improve upon this in the future. We hope to see you again soon!

    Report
33. OT

    OpenTable Diner

    Treasure Coast

    4 reviews

    5.0

    4 reviews

    Dined on October 5, 2022

    overall5food5service5ambience5

    The food and experience was amazing! You made our 20th Anniversary so special and one we will always remember. Impeccable service, thank you!!!

    Report
34. TR

    ToryaR

    1 review

    5.0

    1 review

    Dined on September 30, 2022

    overall5food4service4ambience5

    The purpose for attending the restaurant was the view, which was amazing. The food was okay and our waitress was really nice!

    Report
35. OT

    OpenTable Diner

    Northern MI

    5 reviews

    vip
    1.0

    5 reviews

    Dined on September 23, 2022

    overall1food3service1ambience3

    Service was horrible. Had to have food remade since order was wrong. Super slow. Would not recommend.

    Report
36. MS

    MarshaS

    Detroit

    2 reviews

    2.0

    2 reviews

    Dined on September 23, 2022

    overall2food4service1ambience3

    Michael was our waiter. He was slow moving. He said he’d bring our bread. We waited and waited then my husband had to ask for our bread. I ordered soup. We waited and waited. My husband had to ask Michael for the soup. The soup was barely warm. By now we were really annoyed. Even our water didn’t get refilled fast enough nor often enough. Same thing with the entree. After waiting, we were told it would be out “ in two minutes.” Well, it took about ten minutes. Same thing with dessert. It took too long to get our dessert. Michael needs to hustle. His personality is adynamic. The food was good, but the service was poor.

    Report
37. SJ

    SandraJ

    Exclusive

    1 review

    3.0

    1 review

    Dined on September 10, 2022

    overall3food2service4ambience5

    Aerie has always been one of our favorite restaurants, but on this visit we were disappointed. Very few items to choose from, chicken was tough and chewy and branzino was just so-so. I hope they return to their prior quality.

    Report
38. B

    Beth

    Tampa

    2 reviews

    1.0

    2 reviews

    Dined on September 3, 2022

    overall1food2service1ambience5

    This was supposed to be a special place. Disorganized, brought a bad drink had to refuse it. 2 for dinner, 2 different menus, wine mix up. Food was poorly prepared. Service was disorganized, staff not knowing what was going on. The only thing good really was the view. Very sad. They should be ashamed. Waste of money. Eat in downtown TC. Far better value.

    Report
39. Z

    Zowie

    Chicago

    17 reviews

    vip
    4.0

    17 reviews

    Dined on September 3, 2022

    overall4food2service3ambience5

    To few items on the menu and each item was too expensive

    Report
40. e

    edwardn

    1 review

    5.0

    1 review

    Dined on August 27, 2022

    overall5food5service5ambience4

    The food was outstanding. The service was very attentive, and the view was great. Can't ask for more.

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