Aerie Restaurant & Lounge

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1. RE

   RobE

   Northern MI

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   overall5food5service5ambience5

   The food and service was amazing. I had the duck breast and my wife had the salmon both were excellent. Cooked perfectly and delicious. Our server Kelly was great. She knew the menu and made great recommendations. Overall an incredible experience.

   Report
2. KN

   KristyN

   1 review

   2.0

   1 review

   Dined on March 12, 2023

   overall2food1service3ambience3

   Wish we knew the food was going to be themed. Hawaiian/Asian food is not what we expected nor liked. Thank goodness for the Omlette bar.

   Report
3. OT

   OpenTable Diner

   Grand Rapids

   2 reviews

   vip
   3.0

   2 reviews

   Dined on March 12, 2023

   overall3food2service4ambience4

   We went for a Hawaiian brunch and were very disappointed. The meats were undercooked or dry, desserts had brown bananas on top, cocktail very watered down. We did not eat and our meal was comped.

   Report
4. OT

   OpenTable Diner

   Grand Rapids

   1 review

   5.0

   1 review

   Dined on March 11, 2023

   overall5food5service5ambience5

   Awesome view and service. Everything was great from the filet to the crème brûlée and raspberry tort to the espresso.

   Aerie Restaurant & LoungeResponded on March 17, 2023Hi, Thank you for joining us for dinner at Aerie Restaurant & Lounge and for leaving us a five-star review! We are thrilled to hear that you enjoyed the view, the menu and your service during your visit. We will be sure to share this positive feedback internally with our team. We hope to see you again soon!

   Report
5. S

   Sorrelina

   1 review

   5.0

   1 review

   Dined on March 9, 2023

   overall5food5service5ambience5

   Great dinner with great atmosphere and the service was outstanding.

   Aerie Restaurant & LoungeResponded on March 17, 2023Hi Sorrelina, Thank you for joining us for dinner at Aerie Restaurant & Lounge and for leaving us a five-star review! We are thrilled to hear that you were pleased with the atmosphere and that you received top-notch service during your visit. We will be sure to share your positive comments internally with our team. We hope to see you again soon!

   Report
6. L

   Lily

   Chicago

   1 review

   4.0

   1 review

   Dined on March 5, 2023

   overall4food4service4ambience4

   Lovely romantic place with imaginative delicious food. Very nice experience.

   Aerie Restaurant & LoungeResponded on March 17, 2023Hi Lily, Thank you for joining us for dinner at Aerie Restaurant & Lounge and for taking the time to leave us valuable feedback. We are happy to hear that you enjoyed the environment and the menu during your visit and we will be sure to share your positive comments internally with our staff. We hope to see you again soon!

   Report
7. OT

   OpenTable Diner

   Chicago

   22 reviews

   vip
   3.0

   22 reviews

   Dined on March 4, 2023

   overall3food4service1ambience3

   I went during restaurant week and it was only 1/3 full. Our server, Michael, was quite dull and seemed to be wandering around looking at his tables, but not doing anything…. He lingered too long at our table after food was delivered and it was awkward. It was a somewhat strange experience. The Caesar salad was good minus the crunchy anchovies, the filet was great and cooked perfectly, the truffle mashed potatoes were overly truffled and salted in not a good way. I sent back my first dessert (cherries jubilee) because it was just soupy vanilla ice cream and cherries. The death by chocolate cake was dry and very underwhelming for restaurant week. We had a bit higher expectations…. The ambiance was too fancy for up north MI in the winter with people dressed in jeans and hoodies, etc. maybe they should change it to be more comfortable atmosphere instead of stuffy. The views are great from the top floor!

   Aerie Restaurant & LoungeResponded on March 17, 2023Hi, Thank you for joining us for dinner during Traverse City Restaurant Week and for taking the time to leave us valuable feedback about your experience. It is our top priority to deliver exceptional hospitality to all of our guests and we apologize for not providing the level of service you deserved. We will be sure to share your feedback internally with our staff. We hope to see you again soon!

   Report
8. DB

   DanB

   1 review

   5.0

   1 review

   Dined on March 3, 2023

   overall5food5service5ambience5

   Server “Kristen” did an amazing job. Description, presentation, service, and ease of movement were all flawless. Had an amazing time with great conversation. Entire staff did a great job.

   Aerie Restaurant & LoungeResponded on March 7, 2023Hi Dan, Thank you for choosing Aerie Restaurant & Lounge during TC Restaurant Week and for taking the time to leave us such a glowing review! We are thrilled to hear that you had a top notch experience and we look forward to serving you again in the future!

   Report
9. ME

   MerriE

   Nashville

   4 reviews

   5.0

   4 reviews

   Dined on March 3, 2023

   overall5food5service5ambience5

   The food was fantastic! We begged Dhasha for an appetizer (to make our evening last a bit longer) and she checked with the chef and wowed us! Thank you for the charcuterie board! The husbands in our party like to mess with the servers and Dhasha took it like a trooper. She gave great service! Our party eats out together every Friday night. It’s nice to have a server that can smile and get your jokes. Did I mention that the food was incredible? Thanks for a fun night!

   Aerie Restaurant & LoungeResponded on March 17, 2023Hi Merri, Thank you for joining us for dinner at Aerie Restaurant and Lounge. We are so happy to hear that you had such a fantastic experience dining with us. We will be sure to share your positive feedback internally with our staff! We hope to see you again soon.

   Report
10. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on March 2, 2023

    overall5food5service5ambience5

    Came for TC Restaurant Week. First time we had been here. View was amazing of East Bay. Good speculation and service top notch.

    Aerie Restaurant & LoungeResponded on March 7, 2023Hello, Thank you for choosing Aerie Restaurant & Lounge for TC Restaurant Week and for sharing your feedback. We are thrilled to hear that you had a top tier experience with us. We hope to see you again soon!

    Report
11. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on March 1, 2023

    overall5food5service5ambience5

    Wonderful experience. Beautiful surroundings and views. Our server, Sophia, was very attentive and explained all options. Service was impeccable. The food was cooked to order and served hot and delicious. We could not have asked for a better experience.

    Aerie Restaurant & LoungeResponded on March 7, 2023Hello, Thank you for joining us for TC Restaurant Week at Aerie Restaurant & Lounge! We are happy to hear that you had an excellent experience with us. We are thrilled to hear about your service from Sophie and we will be sure to share your positive feedback with her. Thank you for dining with us, we hope to see you again soon!

    Report
12. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on March 1, 2023

    overall4food4service5ambience5

    It was a great evening. The only negative thing I have was the hot buttered rum was disgusting. Our waitress exchanged it, and I really appreciated that. Thank you for the wonderful night.

    Aerie Restaurant & LoungeResponded on March 3, 2023Hi, Thank you for joining us for dinner at Aerie Restaurant & Lounge for TC Restaurant Week! We appreciate you taking the time to leave us valued feedback about your experience. We apologize for your drink not meeting your expectations, but we are happy to hear that a member of our staff was able to resolve this for you. We hope to see you again soon!

    Report
13. JG

    JillianG

    1 review

    5.0

    1 review

    Dined on March 1, 2023

    overall5food5service5ambience5

    We had terrific food in a wonderful atmosphere. If our reservation was for an hour earlier, we would have been able to watch the sun set from above the city. Attentive staff and delicious cocktails.

    Aerie Restaurant & LoungeResponded on March 3, 2023Hi Jillian, Thank you for joining us for dinner at Aerie Restaurant & Lounge during TC Restaurant week. We are pleased to hear that you had an excellent experience overall! We will be sure to share your positive comments internally with our staff. We look forward to seeing you again soon and hope that you're able to catch a sunset next time!

    Report
14. OT

    OpenTable Diner

    Grand Rapids

    2 reviews

    2.0

    2 reviews

    Dined on February 26, 2023

    overall2food2service2ambience5

    The food served is not worth the money. Two people, two drinks, $95.00 + tip. The food was bland. A breakfast buffet better blow my socks off at that price.

    Aerie Restaurant & LoungeResponded on March 3, 2023Hi, Thank you for joining us for Sunday brunch at Aerie Restaurant & Lounge and for leaving us valuable feedback about your experience. We are sorry to hear that you felt your experience was not worth the cost. We will be sure to share these comments internally with our staff so we can improve upon providing the best overall value to all of our guests. We hope we get the chance to serve you in the future!

    Report
15. DG

    DaleG

    1 review

    3.0

    1 review

    Dined on February 23, 2023

    overall3food1service4ambience4

    In an empty restaurant I was seated by a couple having dinner. It felt awkward. I ordered the filet mignon and wine. My food was fast but it was covered in cracked pepper. It tasted like I was chewing on peppercorns. My steak was dry and way over cooked and covered in cracked pepper and carmalized onions. I could not eat the veggies or potatoes. I scraped off the meat and at that. I told the waitress I did not like it. She just said, OK. But the manager soon came to the table. I think She offered to cover part of it but I asked for a wine and cream Brule to go instead. I had the salmon the last time I ate there. IF I go again, I'll have the salmon. The menu is short and has not changed in at least a year.

    Aerie Restaurant & LoungeResponded on March 3, 2023Hi, Thank you for joining us for dinner at Aerie Restaurant & Lounge and for leaving us valuable feedback about your experience. We are sorry to hear that our menu offerings did not meet your expectations. We hope to have new menu offerings come this spring, and encourage you to join us when those are available!

    Report
16. OT

    OpenTable Diner

    Grand Rapids

    1 review

    2.0

    1 review

    Dined on February 23, 2023

    overall2food2service2ambience3

    Really really need to change up the menu. Have been here the last few years for conventions and it didn’t change at all. Update and creativity can go a long way to get past the fair mark. In all fairness all the restaurants in the hotel just fair, to bad for it being Grand Resort.

    Aerie Restaurant & LoungeResponded on March 3, 2023Hi, Thank you for joining us for dinner at Aerie Restaurant & Lounge and for leaving us valuable feedback about your experience. We are sorry to hear that our menu offerings did not meet your expectations. We hope to have new menu offerings come this spring, and encourage you to join us when those are available!

    Report
17. F

    Felix1961

    Detroit

    5 reviews

    5.0

    5 reviews

    Dined on February 14, 2023

    overall5food5service5ambience5

    Sophia did an excellent jobo of taking care of us on this special day.

    Aerie Restaurant & LoungeResponded on February 20, 2023Hi Felix, Thank you for joining us for Valentine's Day dinner at Aerie Restaurant & Lounge. We are honored that you chose to celebrate the special occasion with us. We will be sure to share your positive feedback with Sophia. We hope to see you again soon!

    Report
18. SM

    SandraM

    Phoenix

    2 reviews

    5.0

    2 reviews

    Dined on February 14, 2023

    overall5food5service5ambience5

    Valentines Day- 2023 We had an amazing evening overall. The wait staff was very attentive. Our food choices were delicious— I recommend the ravioli’s, mouthwatering. The special Valentines dessert was lovely and so good. The weather even cooperated so the view was great. Thank you, AERIE

    Aerie Restaurant & LoungeResponded on February 20, 2023Hi Sandra, Thank you for joining us for dinner at Aerie Restaurant and Lounge for Valentine's Day! We are honored that you decided to celebrate your special occasion with us. We are happy to hear that you enjoyed the menu, the service and the view. We hope to see you again soon!

    Report
19. JD

    JulieD

    Denver

    9 reviews

    5.0

    9 reviews

    Dined on February 11, 2023

    overall5food5service5ambience5

    Great service and food. Love the view from the 16th floor!

    Aerie Restaurant & LoungeResponded on February 20, 2023Hi Julie, Thank you for joining us for dinner at Aerie Restaurant & Lounge and leaving us a five-star review about your experience! It is our top priority to deliver an exceptional experience to all of our guests. We are thrilled to hear that you enjoyed the food, your service and the view. We hope to see you again soon!

    Report
20. GV

    GreatViewBadMenu

    1 review

    2.0

    1 review

    Dined on February 4, 2023

    overall2food1service3ambience5

    It used to be excellent, not anymore. It's an absolute joke now and not a good one. The menu consisted of 5 entrees... Duck, Chicken, Scallops, Filet, and Salmon. You better like one of those or you are out of luck. Don't order the Brussel Sprout Appetizer, you're getting them with your Filet too. Hope you like salt, they will be delivering it by the block on your main course. Service was ok, they at least were trying. It's quite clear that they have not been trained to a level expected for a $100 / person meal. That is not their fault, 100% fault of management. Just simple stuff... Cup Saucers are not Appetizer Plates, Steak Knives before the Filet arrives, Butter for the Bread (foil wrapped pats). Clearly a problem with management. Limited menu, managment. Untrained staff, management. Someone will need to realize quickly that this place cannot live on view alone for very long. Sad really, it's a great view.

    Report
21. W

    Wino

    Grand Rapids

    119 reviews

    vip
    2.0

    119 reviews

    Dined on February 4, 2023

    overall2food2service2ambience5

    Very disappointed for the escalated pricing. A 4 oz filet for 68$ and 3 scallops for 58$. What a joke, we dine all over the country and this was one of the most mediocre meals we have had for the price. Filet had no flavor

    Report
22. KS

    KaylaS

    1 review

    5.0

    1 review

    Dined on January 28, 2023

    overall5food5service5ambience5

    The food and the service were simply outstanding! Such a wonderful place for us to celebrate our anniversary.

    Report
23. D

    Douglas

    Northern MI

    1 review

    3.0

    1 review

    Dined on January 21, 2023

    overall3food4service1ambience5

    When I set our reservation I reserved for the "high top" seating and when we arrived they gave us regular seating. When I asked about the high top seating they had no idea what I was talking about. Our server wasnt very good. I feel like I got bamboozled into buying something I didnt want. When we ordered our food she asked what soup or salad we wanted with our meal. I was under the impression we got to choose cause it came with the meal. Then when I got the bill, I found it was a seprate charge. When I asked our server about the extra charge she acted like she had no idea what I was talking about and stated everything on our menu is charged sir. Had she informed me it was an extra charge instead of seeming like it comes with our meal I wouldnt have agreed to the salad. Yes this restaurant is "fancy" for people like me. The last thing I would expect is to feel like I got shaded over a salad. But it happened.

    Aerie Restaurant & LoungeResponded on January 24, 2023Hi Douglas, Thank you for joining us for dinner at Aerie Restaurant & Lounge and for taking the time to leave us a review about your experience. We are to hear that there was a mix-up with your seating arrangement and food order. We assure you that these comments have been shared internally with our staff so we can improve upon these items in the future. Thank you for visiting us, we hope to see you again soon!

    Report
24. DM

    DavidM

    1 review

    4.0

    1 review

    Dined on January 14, 2023

    overall4food4service4ambience4

    We sat near the entrance/elevator where the ceiling is very high. We felt a bit isolated, as the restaurant wasn’t full. The food was very good but priced high. Scallops excellent, filet excellent, chicken very good. Spent pre-dinner time at the bar, which I would highly recommend. Friendly server, good charcuterie board, good drinks, good view.

    Aerie Restaurant & LoungeResponded on January 24, 2023Hi David, Thank you for joining us for dinner at Aerie Restaurant and Lounge. We appreciate you taking the time to leave us a review about your experience! We are happy to hear that you enjoyed the food, beverages, the view and our service during your visit. We have read your comments regarding the pricing and ambiance and will share them internally with our staff. Thank you for dining with us, we hope to see you again soon!

    Report
25. OT

    OpenTable Diner

    Atlanta Metro

    1 review

    2.0

    1 review

    Dined on January 1, 2023

    overall2food1service4ambience2

    This was New Year’s brunch. The tables were bleak with no centerpieces or decor to signify that it was New Year’s Day. …It was disappointing that there was no festive feel for a holiday whatsoever. Our service was fine, but it was a buffet brunch where the service was really our own. The food was cold, ( think cold eggs Benedict…ewwwww….) the sausages were dried up like sausage jerky. The Buffet table had food and crumbs all over it. The carving station served beef that was well done and dried out. Honestly, there wasn’t anything I ate that was good at all. This was absolutely one of the worst dining experiences I’ve had in recent memory. It’s a shame because the venue has the view. But the restaurant has done nothing to add ambience, and the food was beyond horrible. The Grand Traverse resort is undergoing a renovation and hopefully that will include this restaurant.

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26. MS

    MarkS

    Detroit

    1 review

    3.0

    1 review

    Dined on January 1, 2023

    overall3food3service5ambience5

    We were there for the New Year's Brunch Buffet. The food was not the greatest, much of it was overcooked from being out to long. The omelet and roast beef were great. The deserts were good except for the Creme Brulee which should have been heated on top just prior to serving but was just sitting out and cold on top (crusty). The atmosphere and service were top notch.

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27. V

    Visitor

    Chicago

    1 review

    2.0

    1 review

    Dined on January 1, 2023

    overall2food1service4ambience3

    Buffet choices were limited and cold. No staff closing the buffet lids meant all the entrees were cold. This used to be a wonderful brunch, now definitely sub-par and very expensive for what you get. Dessert table, in contrast, was excellent.

    Report
28. CG

    CindyG

    1 review

    3.0

    1 review

    Dined on December 31, 2022

    overall3food3service2ambience4

    For a special event the service staff was not up to par. Upon arrival they tried to seat our reservation for 6 at a larger table set for 10 and we had to ask twice to be moved to a table set for 6. Our server could not remember who ordered which cocktail and we had to pass them down the table to the correct person each time. Dinner service was slow when we were one of only a few tables in the restaurant for our 6:45 reservation. Five of the 6 entrees were served at the same time but the 6th (Vegetarian) came out at least 10 minutes later than the rest of ours. It was embarrassing to have all of us eating but one person. Although the food was good, I would say the preparation was not on par. The salmon and the starch served with it were very dry. The Octopus was very tough/chewy. All six of us were happy with our appetizer and dessert courses.

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29. w

    weaver52

    New York Area

    6 reviews

    4.0

    6 reviews

    Dined on December 31, 2022

    overall4food5service5ambience5

    The meal was wonderful. Unfortunately, we felt a bit rushed. We had a 7:00 reservation and we were back in our hotel room by 8:15. We would have much preferred a more leisurely pace.

    Report
30. CP

    CarolynP

    1 review

    4.0

    1 review

    Dined on December 25, 2022

    overall4food4service5ambience5

    We were disappointed that there was no prime rib offered.😥😥 The cake with berries and whipped cream on it was delicious. The ham was also very juicy and tender. I never got there in time for strawberries In the fruit dish. The room was very cold to the point where I had to go get my coat. We were very happy to have a place open on Christmas Day to serve us a good meal. Please have prime rib next year so my brother and husband can be delighted🤩🤩

    Report
31. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience5

    As always, it’s the only place my 7 year old daughter will eat so it’s fantastic for the whole family.

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32. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on December 25, 2022

    overall3food1service4ambience3

    Food was cold. Very disappointing. Dessert was good.

    Report
33. JO

    JefferyO

    1 review

    5.0

    1 review

    Dined on December 22, 2022

    overall5food5service5ambience5

    The staff was excellent, food was great. Highly recommend!

    Report
34. H

    Hungry

    1 review

    3.0

    1 review

    Dined on December 15, 2022

    overall3food3service5ambience5

    Food was complicated. We were looking for more traditional fare. The chicken dish was unappetizing just looking at the colors. Adobe brown and Avacodo cream. It was tough and no flavor. Cold cabbage as its counterpart didn’t add anything to the dish. I picked it cuz I love chicken, my mistake. My husbands steak was very good but the presentation surrounded with huge amount of Brussels sprouts was too much. It was a big plate of brown. I expected a more elegant presentation to match the restaurant. I would recommend the restaurant with conditions.

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35. DT

    DaveT

    Detroit

    7 reviews

    5.0

    7 reviews

    Dined on December 15, 2022

    overall5food4service5ambience5

    Very good. Will visit again

    Report
36. MS

    MikeS

    Detroit

    2 reviews

    3.0

    2 reviews

    Dined on November 26, 2022

    overall3food5service2ambience4

    Terrible service. Took forever to get out bottle of wine. Had to ask a second time for bread as she forgo the first time. Sat for 20+ minutes just with water eating for drinks a bread. Food was tasty and good but this place is a zero for me due to service. They were not even busy no excuses

    Report
37. MK

    MelissaK

    Grand Rapids

    15 reviews

    4.0

    15 reviews

    Dined on November 24, 2022

    overall4food4service4ambience4

    Thanksgiving buffet was terrific! The staff was friendly and helpful

    Report
38. TG

    ThomasG

    Northern MI

    1 review

    5.0

    1 review

    Dined on November 24, 2022

    overall5food5service5ambience5

    Excellent food and service.All the staff was friendly and professional.

    Report
39. KN

    KamilleN

    1 review

    5.0

    1 review

    Dined on November 24, 2022

    overall5food5service5ambience5

    A very pleasant experience. Excellent customer service and great food. Definitely will be back.

    Report
40. A

    Aaabbbbcccc

    1 review

    2.0

    1 review

    Dined on November 19, 2022

    overall2food4service1ambience5

    Small menu selection. Waitress forgot 3 different things (2 drinks we ordered and desert menu) finally left waiting for everything.

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