Benihana - Cleveland, OH

Commentaires sur le restaurant Benihana - Cleveland, OH de personnes qui y ont mangé. Selon des cotes récentes.

1. L

   Linda

   Cleveland 4 commentaires

   3.0

   Y est allé il y a 1 jour

   1. Cote globale 3
   2. Nourriture 4
   3. Service 3
   4. Ambiance 4

   We enjoyed our Power lunch today specifically because the food was very good. Some background on why I didn’t score it better is because I made a reservation the day before and advised them it was for the new advertise power lunch, which is supposed to be a quick 45 minute in and out process. My reservation was for 1230 and we seated within just a minute or two at a table that already had four people. The server came to take our order and I said I was a Power lunch as was my companion. She looked a little confused and went and got the hostess and told her we were Power Lunch. Apparently she was not aware of that even though I stated that in my reservation. It was at this point that she asked us to get up from the table and go back out into the hostess waiting area. Apparently, because some of the food in a Power lunch comes out from the back kitchen & is not prepared at the grill, we were to be seated at a different table. To make a long story short, we waited for 15 minutes plus in the hostess area. I inquired what the holdup was and was told they only had two chefs who were busy at other grills. After the second time and a 35+ minute wait we were seated at a new table only to have another 10 minute wait. No one else was seated with us and finally a server came out to take our order. I understand that some of our food was being cooked in the back as is normal with soup and salad, but on the Power lunch, they prepare fried rice in the back & bring it to you. When chef was done at our original table where we were seated, she came over to cook our protein & vegetables - by this time the people at our original table were done eating. What I don’t understand is why we had to be removed from that table when they simply could’ve brought us our salad/soup and rice from the back kitchen.Though we were not in a rush I have to say this being described as a Power lunch in 45 minutes or less did not happen for us. It was disappointing to wait 45 minutes to be seated -served.
   

   Ce commentaire est-il utile?

2. A

   Angela

   Cleveland 1 commentaire

   1.0

   Y est allé il y a 2 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 2

   We were truly disappointed and felt as if our money was very much wasted with our Mother’s day Experience. We arrived and sat at the table and didn’t get addressed by our server, Selema for 10/15 minutes. She then came toke our drink orders, and then came back 10 minutes later with our drinks & to take our order. She toke our orders & we didn’t get realized by our chef for 20/30 minutes. He came and said they forgot to tell him about our table. The portions were HORRIBLE compared to typical Hibachi and compared to the pricing. He was missing things on our order like our noodles and rice and it toke 10/15 minutes for someone from the back to even bring them to make it. Our drinks didn’t get filled to we were done eating after needing water already for a while. She never asked if everything was good etc nor came to check on us. Our meal came with ice cream as well, she never asked us all if we wanted it etc. Overall we will never be returning nor recommending to anyone. Our server herself was not trained well nor cared.
   

   Ce commentaire est-il utile?

3. G

   Greg VIP

   Cleveland 26 commentaires

   4.0

   Y est allé il y a 6 jours

   1. Cote globale 4
   2. Nourriture 4
   3. Service 3
   4. Ambiance 4

   Wait staff was understaffed so drinks and the check took a long time to happen. Hibachi chef was very fun.
   

   Ce commentaire est-il utile?

4. L

   Linda

   Cleveland 4 commentaires

   3.0

   Y est allé le 1 mai 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 4
   4. Ambiance 3

   Food and service very good but overall not worth the prices. Other hibachi restaurants are a better value overall and just as good. We did have a $30 birthday coupon but that doesn’t make it worth the prices they charge. Portions smaller and not as many vegetables served. Noodles are extra here whereas other Hibachi restaurants include them with meal. No mushrooms served. Non alcoholic beverages priced too high. Everything tasted good, chef was friendly, server very nice. Biggest negative is their pricing and quantity of food.
   

   Benihana - Cleveland, OHA répondu le 3 mai 2025

   Thanks for visiting us, Linda. We're glad to hear that you enjoyed the food and service at Benihana - Cleveland, OH. However, we're sorry to hear that our pricing and portion sizes didn't meet your expectations. We aim to provide a value for our prices, and we'll certainly take your feedback into account. We're glad to know that our chef and server were friendly, but we're sorry that you found our staff not as attentive as you'd like. We appreciate your feedback and hope to have the opportunity to serve you again.
   

   Ce commentaire est-il utile?

5. R

   Ryan

   Cleveland 22 commentaires

   5.0

   Y est allé le 30 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   E and Shanice were great! Service was great. One of the best experiences I’ve had at that location.
   

   Benihana - Cleveland, OHA répondu le 2 mai 2025

   Thanks for the feedback, Ryan! We're thrilled to hear that you and your wife had a great experience dining with us at Benihana - Cleveland, OH. It's wonderful to know that you found our service and food to be top-notch. We strive to provide our guests with the best dining experience possible, and your kind words are a testament to our efforts. We look forward to welcoming you back for another memorable dining experience soon!
   

   Ce commentaire est-il utile?

6. K

   Kadir

   Unspecified1 commentaire

   5.0

   Y est allé le 28 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   excellent service and extraordinarily delicious food
   

   Benihana - Cleveland, OHA répondu le 30 avril 2025

   Thanks for visiting us, Kadir! We're thrilled to hear that you enjoyed our service and the extraordinary flavors of our food at Benihana - Cleveland, OH. Your kind words truly mean a lot to us. We strive to provide an exceptional dining experience and your feedback affirms the hard work we put in every day. We look forward to serving you again soon!
   

   Ce commentaire est-il utile?

7. D

   Donna

   Cleveland 23 commentaires

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Ron was our acrobatic chef - great food and great entertainment. His helper was excellent at getting our sides and beverages full.
   

   Benihana - Cleveland, OHA répondu le 22 avril 2025

   Thanks for the feedback, Donna! We're thrilled to hear that you had an enjoyable experience with our acrobatic chef and our entertainment. It's great to know that you enjoyed your sides and beverages. We strive to provide a memorable dining experience for our guests at Benihana - Cleveland, OH. Your kind words mean a lot to us. We look forward to serving you again soon!
   

   Ce commentaire est-il utile?

8. J

   Juan

   Cleveland 1 commentaire

   4.0

   Y est allé le 20 avril 2025

   1. Cote globale 4
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   The best part was the service by the young men who serve us. They were exceptional people! Would recommend this restaurant for families.
   

   Benihana - Cleveland, OHA répondu le 21 avril 2025

   Thanks for the feedback, Juan! We're thrilled to hear that you enjoyed the service and found it to be exceptional at Benihana - Cleveland, OH. We always strive to provide a memorable dining experience for our guests, and your comments are greatly appreciated. We look forward to welcoming you and your family back soon! Best regards, Benihana - Cleveland, OH Management Team
   

   Ce commentaire est-il utile?

9. S

   Sharon

   Cleveland 2 commentaires

   4.0

   Y est allé le 20 avril 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 5
   4. Ambiance 4

   My friend and I have no family in town, so we love to go to Benihana for lunch on holidays. The food and service are always very good.
   

   Benihana - Cleveland, OHA répondu le 22 avril 2025

   Hello Sharon, Thank you for choosing Benihana - Cleveland, OH for your lunch holiday. We're delighted to know that you and your friend always enjoy our food and service. We're thrilled that you appreciate our efforts to provide the best for our guests. We look forward to welcoming you back for another wonderful experience. Best regards, The Management Team
   

   Ce commentaire est-il utile?

10. G

    Grace

    Cleveland 3 commentaires

    5.0

    Y est allé le 19 avril 2025

    1. Cote globale 5
    2. Nourriture 5
    3. Service 4
    4. Ambiance 5

    The General manager made sure everything with smoothly
    

    Benihana - Cleveland, OHA répondu le 21 avril 2025

    Thanks for the review, Grace! We're thrilled to hear that you enjoyed your experience at Benihana - Cleveland, OH. It's wonderful to know that our team made your dining experience smooth and enjoyable. We're sorry to hear that our service didn't quite hit the mark. We always aim for perfection, and your feedback helps us improve. We hope to see you again soon.
    

    Ce commentaire est-il utile?