Puesto Park Place

Bewertungen für Puesto Park Place von Gästen, die dieses Restaurant besucht haben. Basierend auf den neusten Bewertungen.

1. L

   Lisa VIP

   San Francisco13 Bewertungen

   5.0

   Vor 4 Tagen besucht

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Great place to eat lunch! The food was wonderful and the server really catered to our needs. He was able to change some of the food to address food allergies. The music was a bit loud but he was able to lower the volume, The tacos were delicious!
   

   Puesto Park PlaceVor 2 Tagen geantwortet

   Hi Lisa, Thank you so much for the fantastic review! We’re so glad to hear you enjoyed your lunch with us and that our team was able to accommodate your needs—it’s important to us that everyone feels comfortable and cared for. We’re happy you loved the tacos, and we appreciate your note about the music—glad we could adjust it for you! We hope to welcome you back again soon for another great meal.
   

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2. Y

   YU

   Orange County5 Bewertungen

   5.0

   Vor 5 Tagen besucht

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   I keep coming back to Puesto Market place for dinning with friends. The Margarita Perfect served its name to warm up, and the carnitas taco is still a legend, more over, this time, we met Pearl, she is the great hostess for our table. I feel like she is dining with us. I want to give her a shout out - thank you!
   

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3. k

   kim

   Orange County12 Bewertungen

   1.0

   Besucht am 30. April 2025

   1. Gesamt 1
   2. Essen 2
   3. Service 2
   4. Ambiente 2

   Table was dirty. I ended up wiping down. Very dirty table. Tacos are fair. Lots of grease with the chicken version. Drinks fair margarita not that great. Had them bring out more raspberry. Quac is heavy puesto perfect came out very late. Water is tough to get refills. Staff not trained well. Plates dirty and the silverware is beat and scratched up. They don’t remove plates from table they pile up. Overall place has gone downhill. Cheers! asked for a fabric napkin to put on the table so I could keep my blouse sleeves clean. No joke.
   

   Puesto Park PlaceBeantwortet am 1. Mai 2025

   Hi Kim, thank you for your detailed feedback. We're sorry to hear about the cleanliness and service concerns during your visit. This is not the experience we strive to provide, and we’re actively working with our team to address these issues. Your input is valuable and helps us improve. We appreciate you taking the time to share.
   

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4. R

   Rowena VIP

   Orange County8 Bewertungen

   1.0

   Besucht am 24. April 2025

   1. Gesamt 1
   2. Essen 1
   3. Service 1
   4. Ambiente 3

   During my recent visit, I experienced some challenges with the service. My friend and I waited over 23 minutes for a glass of water, and when we placed our food order, the variety was quite limited. Unfortunately, our meals did not arrive until at least half an hour later, and when we requested condiments and salsa, they were brought out after we had finished eating. While the staff seemed friendly, it appeared that there was a lack of attentiveness to our table. Given the relatively high prices of the menu items, I believe that improved customer service, such as more frequent check-ins and timely drink refills, could greatly enhance the dining experience. I hope this feedback can help make future visits more enjoyable for everyone.we didn’t even get water . I was highly disappointed when I had heard good things about the place. I don’t think I’ll be coming back.
   

   Puesto Park PlaceBeantwortet am 1. Mai 2025

   Hi Rowena, thank you for your feedback. I’m truly sorry to hear about your experience—waiting that long for water and condiments arriving after your meal is not acceptable. While I’m glad our team came across as friendly, we clearly missed the mark on attentiveness and timeliness. We’re actively addressing these issues to ensure better service moving forward. I understand your disappointment and truly hope you’ll consider giving us another chance in the future.
   

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5. C

   Christine VIP

   Orange County5 Bewertungen

   5.0

   Besucht am 14. April 2025

   1. Gesamt 5
   2. Essen 5
   3. Service 4
   4. Ambiente 5

   Delicious as always!!! We will definitely be back!
   

   Puesto Park PlaceBeantwortet am 4. Mai 2025

   Hi Christine, Thank you so much for the kind words! We're so glad to hear everything was delicious and that you had a great experience. We truly appreciate you taking the time to share your feedback — it means a lot to the team. We’re already looking forward to welcoming you back again soon!
   

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6. N

   Nikhil

   Orange County3 Bewertungen

   4.0

   Besucht am 13. April 2025

   1. Gesamt 4
   2. Essen 4
   3. Service 5
   4. Ambiente 5

   Decent food with great ambience and service. Worth trying.
   

   Puesto Park PlaceBeantwortet am 13. April 2025

   Hi Nikhil, Thank you for the kind words! We’re so glad you enjoyed the ambience and service—and that the food hit the mark for you. We really appreciate you taking the time to share your experience, and we hope to welcome you back again soon!
   

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7. n

   natalie VIP

   Las Vegas39 Bewertungen

   3.0

   Besucht am 10. April 2025

   1. Gesamt 3
   2. Essen 4
   3. Service 4
   4. Ambiente 3

   Puesto has yummy cocktails and drinks. Our server was nice and informative. The entire menu is overpriced.
   

   Puesto Park PlaceBeantwortet am 12. April 2025

   Hi Natalie, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the cocktails and had a positive experience with your server. We appreciate your thoughts on the pricing and will be sure to share your comments with our team as we’re always looking for ways to improve. We hope to have the chance to welcome you back again soon!
   

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8. K

   Kenneth

   Orange County1 Bewertung

   2.0

   Besucht am 4. April 2025

   1. Gesamt 2
   2. Essen 3
   3. Service 1
   4. Ambiente 2

   Service was terrible. Took forever (15-20 minutes) just to get the chips and salsa, refill water and entree served. I don’t blame the server. This on management who spread their servers thin and not providing better customer service. No one should be asking the server(s) 3 times for chips and having them pass by our table several times like it was never requested.
   

   Puesto Park PlaceBeantwortet am 5. April 2025

   Thank you for sharing your feedback. We’re sorry to hear about the delays with your service. Waiting 15-20 minutes for chips, salsa, water, and your entree is unacceptable, and we completely understand your frustration. While we appreciate that you don’t blame your server, we take full responsibility as management. We’re reviewing how we can better support our team to ensure no request is overlooked and every guest gets the attentive service they deserve. We truly appreciate your input and would love to welcome you back for a better experience next time.
   

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9. N

   Neda

   Orange County2 Bewertungen

   1.0

   Besucht am 2. April 2025

   1. Gesamt 1
   2. Essen 2
   3. Service 1
   4. Ambiente 2

   We waited 50 minutes to get our food and it served cold!
   

   Puesto Park PlaceBeantwortet am 5. April 2025

   Dear Neda, Thank you for your feedback, and we’re very sorry to hear about your experience. Waiting 50 minutes for cold food is completely unacceptable, and we understand your frustration. This is not the level of service or quality we aim to provide, and we sincerely apologize for letting you down. We will be reviewing this situation with our kitchen and service teams to ensure this doesn’t happen again in the future. Your feedback is incredibly important to us, and we want to make sure every guest has a timely and enjoyable experience. We’d love the opportunity to make it right and have you back for a better experience. Please feel free to reach out if you have any further concerns or if you'd like to discuss your visit further.
   

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10. K

    Kyla

    Orange County1 Bewertung

    4.0

    Besucht am 1. April 2025

    1. Gesamt 4
    2. Essen 5
    3. Service 2
    4. Ambiente 4

    The food is always great, but the service today wasn't great. Our waiter disappeared after our tacos arrived and never came back. Another employee had to bring our check and boxes. It was a little odd.
    

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    Puesto Park PlaceBeantwortet am 5. April 2025

    Thank you for sharing your feedback with us. We’re so glad to hear that you enjoyed the food, but we’re genuinely sorry to hear that your service experience didn’t meet the high standards we aim for. That’s certainly not the experience we want for our guests. We’ll be looking into this to make sure that we address the situation with our team so that it doesn’t happen again in the future. Your feedback is invaluable to us, and we truly appreciate you bringing this to our attention. We’d love the chance to welcome you back for a more seamless experience next time. Please don’t hesitate to reach out if you have any further comments or concerns.
    

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