Benny's On The Beach - Pier

Benny's On The Beach - Pier reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Christopher

   Asheville / Western North Carolina1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   It was just ok. We waited almost 30 minutes for someone to come take our drink order, then the whole time she was taking our food order she was looking around so the majority of our order was wrong.
   

   Benny's On The Beach - PierResponded 1 day ago

   Thanks for the review, Christopher. We're sorry to hear about the long wait time you experienced. It's always our goal to provide prompt service and delicious food, and we regret that we fell short in this instance. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your next visit a better one.
   

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2. W

   Wayne

   Unspecified1 review

   3.0

   Dined on May 25, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   I was initially told when I wait, open table seats in 15 minutes. Food was horribly cooked. Service was excellent drinks mediocre
   

   Benny's On The Beach - PierResponded 1 day ago

   Thanks for visiting us, Wayne. We're sorry to hear that your experience at Benny's On The Beach - Pier didn't meet your expectations. We take pride in our food and service, so it's disappointing to hear that you found it lacking. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to impress you in the future.
   

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3. Y

   Yashima

   Orlando / Central Florida East4 reviews

   4.0

   Dined on May 17, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Great place to eat outside on the pier. Couch fritters are a must try.
   

   Benny's On The Beach - PierResponded on May 19, 2025

   Hello Yashima, Thank you for your kind words and for taking the time to share your experience at Benny's On The Beach - Pier. We're thrilled to hear that you enjoyed our couch fritters, and we're glad that you found our place great for dining outside. We noticed that you rated our service a bit lower and we sincerely apologize if it seemed like we rushed you. We always strive to provide excellent service and your feedback helps us improve. We hope to see you again soon and promise to strive for a 5-star experience next time.
   

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4. S

   Stephen

   West Palm Beach1 review

   5.0

   Dined on May 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great food. Spectacular location. Service a bit dicey. Had a difficult time geeting a 2nd drink. It was a Wednesday evening, so they were'nt that busy, just waitress had some issues focusing. Refused to do seperate checks (2 couples). Don't know why that's such an issue. If we had sat at seperate tables, we would have had seperate checks, yes? So why is it a difficulty when we are seated at one table. I understand if we were a big group but we were 2 couples. No reason for not allowing this request. Just lazyness.
   

   Benny's On The Beach - PierResponded on May 19, 2025

   Hello Stephen, Thank you for your feedback. We're thrilled you enjoyed our food and location at Benny's On The Beach - Pier. We apologize for the service issue you experienced. We're sorry for any inconvenience caused and will address your concerns internally to ensure it doesn't happen again. We hope to serve you better in the future.
   

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5. T

   Taylor

   West Palm Beach1 review

   3.0

   Dined on May 11, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   We've visited Benny's several times in the past and generally had decent service, but our last two visits have been disappointing. While the food remains excellent, it's simply not worth a 45-minute drive when key items are unavailable and the service is below standard. On our most recent visit—granted, on a busy Mother's Day—we were told two of the items we came specifically to order were sold out. While we understand higher volume on holidays, it felt like poor planning on the manager’s part not to anticipate increased demand. It took 15 minutes just to get our drink order taken, and over an hour for our meals to arrive. Our server briefly stopped by to say the food would be out "shortly" and to inform us that one of the sides had run out. It still took another 20 minutes after that, which didn’t feel “short” at all. There was no offer for refills, and once our food came, the waitress never checked back to see if we needed anything else. To top it off, we were charged for a substitute side that we didn’t order. Most frustrating was the waitress's attitude—she told us serving on Mother's Day was "a bad thing" and made us feel as though we were at fault for being frustrated. We truly enjoy the food at Benny’s, but the service needs to match the quality of the menu. Otherwise, it's just not worth the trip.
   

   Benny's On The Beach - PierResponded on May 12, 2025

   Thanks for the review, Taylor. We're really sorry to hear about your recent experiences at Benny's On The Beach - Pier. We apologize for the long wait times and the mix-up with your sides, and we're disappointed to hear about your service experience as well. We pride ourselves on our food and service, and we're sorry we fell short this time. Your feedback is invaluable and will help us improve. We hope to have the opportunity to provide you with the service and food quality you've come to expect from us.
   

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6. S

   Sherry Ann

   West Palm Beach1 review

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The drinks from the bar are way over priced but tasted good ! The meals are fairly priced but a slice of KEY LIME PIE $14 gimme a break ! I’m not a “penny pincher “ but some companies take advantage!
   

   Benny's On The Beach - PierResponded on May 12, 2025

   Thanks for the feedback, Sherry Ann! We're thrilled to hear that you enjoyed our bar drinks. However, we're sorry to hear that our prices did not meet your expectations for certain dishes. We appreciate your feedback and will take it into consideration as we continuously strive to improve our offerings. We hope to see you again soon at Benny's On The Beach - Pier soon.
   

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7. A

   Anthony

   Miami - Dade2 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place. Great food. Definitely would go back
   

   Benny's On The Beach - PierResponded on May 19, 2025

   Thanks for the review, Anthony! We're thrilled to hear that you enjoyed our food and service at Benny's On The Beach - Pier. We always strive to provide an exceptional dining experience for our guests. We're glad to know that you'd consider returning. We appreciate your feedback and will continue to work on providing the best value and service. Looking forward to welcoming you back soon!
   

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8. M

   Mark

   Las Vegas3 reviews

   4.0

   Dined on May 9, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food was delivered fast. Excellent choices. Drinks were expensive but good. Great afternoon beach location. We ate on the pier. Happy hour was only at the ocean front location.
   

   Benny's On The Beach - PierResponded on May 12, 2025

   Thanks for visiting us, Mark! We're thrilled to hear that you enjoyed your experience at our beach location and enjoyed our food and drinks. We appreciate your feedback on the pricing of our drinks and will take it into consideration. We're glad you found our location great and enjoyed our happy hour. Looking forward to your next visit to Benny's On The Beach - Pier!
   

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9. L

   LORI

   Denver / Colorado21 reviews

   5.0

   Dined on May 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was superb from food to service in the open beach air. We had a memorable evening.
   

   Benny's On The Beach - PierResponded on May 5, 2025

   Hi Lori, We're thrilled to hear that you had a great time at Benny's On The Beach - Pier! It's wonderful to know that you enjoyed our food, service, and the open-air ambiance. We strive to create memorable experiences for our guests and it sounds like we hit the mark with you. Thank you for taking the time to share your experience. We look forward to serving you again soon!
   

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10. J

    Jeff VIP

    Baltimore / Maryland3 reviews

    1.0

    Dined on May 2, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    My wife and I just moved to the area and we ate here for the first time on may 2nd. Waitress charged an additional almost $200 to my credit card. If I had not noticed this would not have been corrected and I had to physically go to the restaurant and speak with the manager as no one would answer the phone. Shame that they seem to employ less than reputable people who would do such a thing. Even if it was an accident they still were not able to immediately correct the problem and put it on me to resolve the issue with my bank. Place seemed nice but we won’t be back.
    

    Benny's On The Beach - PierResponded on May 5, 2025

    Thanks for the review, Jeff. We're truly sorry to hear about your recent experience at Benny's On The Beach - Pier. We understand your frustration regarding the additional charge on your credit card and the lack of immediate attention. We take such matters seriously and will address this internally. We're disappointed to hear that you won't be returning, but we hope you'll give us another chance in the future to show you the true Benny's experience.
    

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