Last Updated: November 4, 2013
Restaurants at which you make reservations through OpenTable, Merchants that issue Gift Cards (as these terms are defined in the OpenTable User Agreement) and social networking services you may choose to use with OpenTable may also collect, use and share information about you. OpenTable’s policy does not cover these or any other third parties or their services. For information about third-party privacy practices, please consult with them directly.
INFORMATION WE COLLECT
We collect information about you in various ways when you use our Sites. We use this information to, among other things, provide the functionality and improve the quality of the Sites, and personalize your experience. For example, we may collect your name, email address, postal address, phone number, billing information, survey responses, demographics, primary dining city, current and prior restaurant reservation details, contact information of friends you invite, favorite restaurants, special restaurant requests, password and other information you provide us on our Sites. If you use our mobile application, in addition to the above, we may also collect your mobile device ID, your precise location data and the locations you select. For certain services on our Sites, a credit card number may be required, as further described in the section called “Credit Card Information” below. We may also collect personal information at other portions of the Site that state that personal information is being collected. We may also obtain information from other sources, such as third-party sites, applications and services (each, a “Third-Party Platform”) through which you connect with us, and combine that with information we collect on our Sites.
When you visit our Sites, some information is automatically collected. For example, when you visit our Sites your location, computer's operating system, Internet Protocol (IP) address, access times, browser type and language, and the website you visited before our site may be logged automatically. We also collect information about your usage and activity on our Sites and services.
Web Beacons. We may collect information using Web beacons. Web beacons are electronic images that may be used on our Sites or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell whether you open an email and act upon it.
HOW WE USE INFORMATION WE COLLECT
We use personal information collected through our Sites for purposes described in this Policy or disclosed to you on our Sites or in connection with our services. For example, we may use your information to:
make and change your reservations;
offer you, or provide you with, products and services, such as Gift Cards;
operate and improve our Sites, products and services;
understand you and your preferences to enhance, personalize and customize your experience and enjoyment using our Sites, products and services, such as understanding your dining history to make recommendations about other restaurants you may like;
process and deliver contest entries and rewards;
display relevant advertising;
respond to your comments and questions and provide customer service;
send you related information, including confirmations, invoices, SMS messages, technical notices, updates, security alerts and support and administrative messages;
communicate with you about new contests, offers, promotions, rewards, upcoming events and other news about services offered by OpenTable, our subsidiaries and affiliates, select restaurants and our other selected partners;
link or combine with other personal information we get from third parties, to help understand your needs and provide you with better service; and
protect, investigate and deter against fraudulent, unauthorized or illegal activity.
OpenTable may store and process personal information in the United States and other countries.
HOW WE SHARE INFORMATION
Information Shared With Restaurants
When you make a reservation through our Sites, your information is provided to us and to the restaurants with whom you choose to reserve. In order to facilitate your reservation, your information is provided to that restaurant, just as it would if you made a reservation over the phone, by email to the restaurant or on the restaurant’s website. If you provide a mobile phone number, restaurants may send you text messages regarding your reservation. Some restaurants also require you to provide a credit card number to secure your reservation. We may also share with the restaurants additional information such as information about your dining preferences and history, or information that we collect via Third-Party Platforms. You also have the option of making special preferences or comments about your reservation that OpenTable will pass on to that restaurant.
We may share with restaurants summary reports of feedback from recent diners. If you provide comments about a restaurant, these will be shared with that restaurant. We will not tie your comments with other information that can identify you, but a restaurant may be able to tell who you are from your comments, particularly, if you give your name in the comments or provide contact information such as an email address.
Information you choose to share with a restaurant when you make a reservation may be used by the restaurant for their own purposes. OpenTable does not control the privacy practices of restaurants. Please contact the restaurant directly if you want to learn about their privacy practices.
Information Shared With Gift Card Merchants
If you purchase a Gift Card from OpenTable, we notify the applicable Merchant and provide them with certain related information about your purchase, including your name, your email address, the amount of the purchased Gift Card and the Gift Card recipient’s name.
Credit Card Information
For certain services on our Sites, such as for making reservations at certain restaurants and for purchases of Gift Cards or other products or services, a credit or debit card number may be required. By submitting your card information through the Sites, you expressly agree to these terms.
When you use a credit or debit card to secure a reservation, we provide your card information (including card number, CVV number, expiration date and billing details) to our payment gateway provider and the applicable restaurant.
If you purchase Gift Cards or other products or services from us, we collect the same card information. We share this information with our payment service providers in order to process your payments. These third parties may also store your card information, other than your CVV number, for your future use on the Sites. Your CVV number will not be stored and must be re-entered for each order.
For information about the security of your card information, see “Security of Your Personal Information below”.
Information You Share Socially
Our Sites may allow you to connect and share your actions, comments, content, and information publicly or with friends. We may also allow you to connect with us, share on and use Third-Party Platforms, including those on which OpenTable has a presence.
Please be mindful of your own privacy needs and the privacy needs of others as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. OpenTable also does not control the privacy practices of Third-Party Platforms. Please contact those sites and services directly if you want to learn about their privacy practices.
Sharing with Others
We do not share your personal information with third parties other than as described above and as follows:
We may share personal information when you agree to our sharing of your information with other third parties (such as the restaurants at which you make reservations) for their own marketing purposes subject to their separate privacy policies.
We may share personal information with affiliates, third-party vendors, consultants and other service providers who work for us.
We may share your credit card information with third parties as described in “Credit Card Information” above.
We may share aggregate statistical data for the improvement of services offered by the OpenTable Sites.
We also use the services of third parties to provide us with services such as data collection, reporting, ad response measurement, and site analytics, as well as to assist with delivery of relevant marketing messages and advertisements. These third parties may view, edit or set their own cookies. We, our third party service providers, advertisers and/or partners may also place web beacons for these third parties. The use of these technologies by these third parties is subject to their own privacy policies and is not covered by this privacy statement.
We may sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.
We may also share aggregated or de-identified information with third parties in our discretion.
SECURITY OF YOUR PERSONAL INFORMATION
OpenTable takes reasonable steps to help protect your personal information in an effort to prevent loss, misuse, unauthorized access, disclosure, alteration and destruction.
This also applies to your credit or debit card information. To be clear, OpenTable does not itself store this information and we do not have direct control or responsibility for your card information. Our contracts with third parties that receive your card information require them to keep it secure and confidential.
Nonetheless, we cannot guarantee that transmissions of your card information or personal information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by OpenTable or our third party service providers. We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third party access or other causes beyond OpenTable’s control.
YOUR INFORMATION CHOICES AND CHANGES
You may opt out of receiving promotional emails from OpenTable by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations. You may also send requests about your contact preferences or changes to your information, including requests to opt-out of sharing your personal information with third parties, to our contact information below.
Cookie choices. Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites.
Application location choices. Most mobile devices allow you to turn off location services. For more information about how to do this, please contact your mobile service carrier or your device manufacturer.
United States and Europe
For questions about accessing, changing or deleting your personal information visit http://www.opentable.com/ or contact customer support at 1-800-OPENTABLE.
SAFE HARBOR PROGRAM
OpenTable is a participant in the U.S.-EU Safe Harbor program and the U.S.-Swiss Safe Harbor program. We have certified that we adhere to the U.S.-EU Safe Harbor Privacy Principles and U.S.-Swiss Safe Harbor Privacy Principles. For more information about the Safe Harbor program and to view our certification, visit the U.S. Department of Commerce’s Safe Harbor Web site at www.export.gov/safeharbor.
BBB Safe Harbor Privacy Dispute Resolution
OpenTable has further committed to refer unresolved privacy complaints under the U.S.-EU Safe Harbor Privacy Principles and U.S.-Swiss Safe Harbor Privacy Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by OpenTable, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
NOTICE TO CALIFORNIA RESIDENTS
Your California Privacy Rights (As Provided by California Civil Code section 1798.83).
A California resident who has provided personal information to a business with whom he/she has established a business relationship for personal, family, or household purposes (a “California Customer”) may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes, subject to certain exceptions. In general, again, subject to certain exceptions, if the business has made such a disclosure of personal information, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom personal information was disclosed in the preceding calendar year, as well as a list of the categories of personal information that were disclosed. Under the exceptions, OpenTable may instead provide California Customers a cost free means to opt-out of these disclosures. Any customer may request to opt-out of these disclosures by contacting OpenTable as described above. California Customers may also request further information about our compliance with this law by contacting us at our address above.
CHANGES TO THIS POLICY