Accessibility at OpenTable

Last Updated: June 2025

At OpenTable, our mission is to make dining experiences simple and accessible for everyone. This means making our digital products usable and inclusive for people of all abilities. We believe in equal access to finding and booking great dining experiences.

🌍 Our Commitment to Inclusive Access

We are dedicated to ensuring our website and mobile apps, which allow you to discover, search, book, and manage restaurant reservations and related services are accessible to the broadest possible audience.

This statement informs users about how we make our platforms more accessible, aligning with applicable standards, including the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. WCAG is an industry-leading standard, recognized by the U.S. federal government and included in the European standard EN 301 549, which is used as the presumptive standard for the European Accessibility Act (EAA).

We aim to deliver platforms that are accessible by focusing on core principles such as:

Perceivable content: Information is presented in ways adaptable to user needs.
Operable interface: The platform can be navigated and used with various input methods, including assistive technologies.
Understandable design: Content and operation are clear and predictable.
Robust content: Compatibility with user agents and assistive technologies.

⚙️ Ways We Enhance Accessibility

OpenTable implements features across its platforms to help meet accessibility standards, such as:

Screen reader compatibility: Designed to interact and navigate using screen readers like VoiceOver, TalkBack, NVDA, and JAWS. This involves proper use of semantic HTML and ARIA.
Keyboard accessibility: Full functionality available via keyboard navigation, without keyboard traps.
Visual accessibility: Providing sufficient contrast, support for zoom and responsive font scaling, and avoiding color as the sole means of conveying information.
Text alternatives: Alternative text for meaningful images and icons.
Clear information: Providing detailed written information in clear and simple language.
Simple navigation: Logical layouts with consistent headings and menus.
Error notifications: Clear and descriptive messages to guide users.
Help and support: Providing assistance and information on platform usage.

🔄 Continuous Monitoring & Improvement

Accessibility is a core part of OpenTable’s development process. We regularly review our platform for accessibility. We are engaged in continuous efforts to enhance the accessibility of our products as guidelines and technologies change. These efforts include:

Auditing and Testing: We conduct automated testing, manual audits of code, and review using assistive technology.
Bug Tracking: Monitoring progress with dedicated bug dashboards.
Inclusive Practices: Embedding accessibility testing practices within development and QA processes and considering accessibility early in the product lifecycle.
Training: Providing accessibility training for relevant teams like design, content, engineering, and testing.

🤝 Help Us Improve & Contact Information

We are committed to making our platforms accessible for everyone. While we aim to ensure digital accessibility for all users, accessibility is an ongoing process, and some limitations may exist.

If you see or experience any problems accessing content on the OpenTable website or mobile app, or have suggestions for improving accessibility, your feedback helps us create a better experience for all users. Please contact us via legal@opentable.com.