411 West

Name: 411 West
Address: 411 W. Franklin St., Chapel Hill, NC, United States, 27516
Telephone: (919) 967-2782
Price range: $30 and under
Rating: 4.7

4.7 (1150)

$30 and under

Italian

411 W. Franklin St., Chapel Hill, NC 27516

Make a reservation

2 people

Jul 3, 2025

11:00 PM

Booked 26 times today

About this restaurant

Good for special occasions
Good for groups
Neighborhood gem

411 West, an Italian restaurant in Chapel Hill, NC, specializing in seasonal fresh pastas, wood-fired pizzas, fresh seafood, steaks, and specials inspired by the flavors of Italy and the Mediterranean. Located on the west end of Franklin Street, Chapel Hill's main thoroughfare, 411 West is convenient to the campus of the University of North Carolina and a short drive from the Raleigh/Durham Airport (RDU) and the Research Triangle. The atmosphere is warm and romantic, and the staff is friendly and accommodating. 411 West is also well known for a great selection of wines and fabulous desserts made in-house.

Additional information

Dining style
Casual Dining
Price
$30 and under
Cuisines
Italian
Hours of operation
Dinner Mon–Thu, Sun 5:00 pm–9:00 pm Fri, Sat 5:00 pm–9:30 pm
Phone number
(919) 967-2782
Website
http://www.411west.com/
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Casual Dress

Location
411 W. Franklin St., Chapel Hill, NC 27516
Neighborhood
Chapel Hill
Parking details
Street Parking
Additional
Non-Smoking

What 1,150 people are saying

411 West reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.7

4.7 based on recent ratings

4.6Food
4.7Service
4.8Ambience
4.6Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews

411 West offers "great thin crust pizza" and "wonderful food" in a "nice atmosphere." Guests appreciate the "friendly service" and "fantastic" staff, with special mentions for servers Abby, Jazzy, and Arden. While some noted inconsistencies, the restaurant remains a popular choice for "tasty food" and "reasonable cost."

1,150 Reviews

S
Sharon VIP
Atlanta6 reviews
5.0
Dined 6 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Year after year its consistently great food and service!
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B
Beth VIP
Greensboro / Winston Salem / Highpoint11 reviews
5.0
Dined 6 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Celebrated a birthday with out of town family. Nice booth and easy to visit with family of all ages. We enjoyed pizza, lasagna, whole wheat fettuccine, GF chicken Marsala and everyone loved their food. We even shared the dessert sampler - perfect for a group. Everything was yum and our server was great - efficient. Informed helpful etc. all in all it was great.
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R
Richard
Raleigh / Durham / Chapel Hill4 reviews
4.0
Dined on June 26, 2025
1. Overall 4
2. Food 4
3. Service 4
4. Ambience 4
Great thin crust pizza. Friendly service. Back room with glass roof is eclectic.
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J
Julie Anne
New Orleans / Louisiana1 review
3.0
Dined on June 20, 2025
1. Overall 3
2. Food 3
3. Service 3
4. Ambience 5
All staff was very pleasant and kind. However, extra little finesse was missing. Our service was unfortunately more to the status of a diner rather than a nice restaurant. Food was placed before us very hard and rough. Salad to be split was placed in the center of our table without any additional serving plates. We had to share from the one plate in the center of the table. Salad was not properly dressed. Most of it had no salad dressing on it with a few pieces having excessive dressing on it. Lettuce looked old. The Romaine had pink lines down the center ribbing and on the ends where it was cut. This Caesar salad rated as one of my least favorite salads ever. When entrées were roughly placed in front of us our salad plate was never asked to be removed. It sat there for the whole meal. My Bolognese sauce was very heavy on the pepper. Our server only filled one of our water glasses, one time. When our bill was brought to our table none of our food plates were cleared. Our dirty plates should’ve been removed. I feel the price was a little high for some of the food quality and rush hour diner service. It’s OK to be in a hurry to service your tables, but you don’t want your customers to feel like you’re rushed and running a marathon. This type of restaurant should have a calming, relaxed dining feel.
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T
Todd
New York City3 reviews
5.0
Dined on June 14, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Excellent food. Prompt service. Nice staff. Nice atmosphere
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S
Susan
Raleigh / Durham / Chapel Hill1 review
5.0
Dined on June 8, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
411 is fabulous. Friendly happy staff and wonderful food.
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C
Catherine
Virginia3 reviews
5.0
Dined on June 7, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Abby was a wonderful server and accommodated our huge family gathering with a smile!
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D
Debra
West Palm Beach21 reviews
3.0
Dined on May 30, 2025
1. Overall 3
2. Food 4
3. Service 5
4. Ambience 3
Table was ready. Wait staff was good. Food choices not extensive enough. Glad to see gluten free menu. Wine glasses that came to the table with a bottle ordered were less than stellar. I have been there before and it was a nice meal. Last night gave me the feeling I've been to better places
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K
Kimberly
Asheville / Western North Carolina1 review
5.0
Dined on May 24, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Jazzy provided excellent service after a warm welcome from the hostess! Food was tasty as usual and we had a lovely dinner experience!
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J
Jen VIP
Raleigh / Durham / Chapel Hill1 review
5.0
Dined on May 24, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 4
It has been years since we dined at 411 West. The food was great, service was quick and attentive. The only downside is that we were seated near a wedding reception, so it was a bit loud for the half of our dinner.
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FAQs

411 West is rated 4.7 stars by 1150 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

Jul 3, 2025

11:00 PM

Booked 26 times today

411 W. Franklin St., Chapel Hill, NC 27516

Additional information

Neighborhood
Chapel Hill
Hours of operation
Dinner Mon–Thu, Sun 5:00 pm–9:00 pm Fri, Sat 5:00 pm–9:30 pm
Price
$30 and under
Cuisines
Italian
Dining style
Casual Dining
Dress code
Casual Dress
Parking details
Street Parking
Payment options
AMEX, Discover, Mastercard, Visa
Additional
Non-Smoking

Website
http://www.411west.com/
Phone number
(919) 967-2782

411 West

Make a reservation

About this restaurant

Additional information

Menu

What 1,150 people are saying

Overall ratings and reviews

Review summary

FAQs

How is 411 West restaurant rated?

Is 411 West currently accepting reservations?

Make a reservation

Additional information