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  • 411 West

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411 West
411 West

411 West Details

  • Dining Style: Casual Dining
  • Website: http://www.411west.com
  • Email: 411west@411west.com
  • Phone: (919) 967-2782
  • Hours of Operation: Brunch: 10:30am - 2:00pm; Lunch: Tuesday - Friday: 11:30am - 2:30pm, Saturday: 12:00pm - 3:00pm; Dinner: Sunday & Monday: 5:00pm - 9:30pm, Tuesday - Thursday: 5:00pm - 10:00pm, Friday & Saturday: 5:00pm - 10:30pm
  • Payment Options: AMEX, Discover, MasterCard, Visa
  • Cuisine: Italian
  • Dress Code: Casual Dress
  • Accepts Walk-Ins: Yes
  • Additional Details: Non-Smoking Restaurant

Getting there

  • Parking: Street Parking
A word from 411 West
411 West, an Italian restaurant in Chapel Hill, NC, specializing in seasonal fresh pastas, wood-fired pizzas, fresh seafood, steaks, and specials inspired by the flavors of Italy and the Mediterranean. Located on the west end of Franklin Street, Chapel Hill's main thoroughfare, 411 West is… convenient to the campus of the University of North Carolina and a short drive from the Raleigh/Durham Airport (RDU) and the Research Triangle. The atmosphere is warm and romantic, and the staff is friendly and accommodating. 411 West is also well known for a great selection of wines and fabulous desserts made in-house.Continued
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Awards voted by OpenTable diners
  • Diners' Choice WinnerBest Overall
  • Diners' Choice WinnerBest Service
  • Diners' Choice WinnerItalian
Diner Reviews
  • "From the great menu to excellent service to ambiance. 411 West has everything we like about fine dining."
    Dined on 3/2/2014
  • "A little noisy in the back corner... Not exactly an ideal listening environment but the food was great"
    Dined on 3/1/2014
  • "Came out timely and hot. And not outrageously expensive. You cannot beat the location and casual atmosphere. Table was ready, service was perfect, and check arrived promptly. All went smoothly even though it was a crowded, festive Friday night."
    Dined on 2/28/2014
  • "We really enjoyed our beef tenderloins last night, such a great place to eat dinner with friends."
    Dined on 2/27/2014
  • "411 West is always our first choice when visiting Chapel Hill. Service is great, good menu variety, food is always delicious."
    Dined on 2/22/2014
  • "Facility needs to improve decor to make it more cosmopolitan.....then it would be perfect!"
    Dined on 2/22/2014
  • "Food and service was great at recent business lunch. The risotto and salmon was perfect! I'll be back for sure."
    Dined on 2/20/2014
  • "The food and the service were good. Our first Chapel Hill visit and downtown parking was impossible. Unfortunately that adds to the overall experience."
    Dined on 2/16/2014
  • "We went at 7:15pm on Saturday Feb 15 and you'd think that someone was giving something away on Franklin Street! Service was a little slower that I thought it would have been and it was definitely louder than I thought it was going to be. Over all, I'd go again, maybe on a not peak time/day."
    Dined on 2/15/2014
  • "Celebrated my son's 21st birthday. The food, service and ambience was great. We had an enjoyable lunch experience."
    Dined on 2/15/2014
  • "Parking was difficult to find to get to this restaurant, but it was worth the hunt! This quaint restaurant was packed on Valentine's Day and the staff was ready! We were seated right away, and service for wine and food was quick. We loved everything we ordered- beef carpaccio, mushroom gnocchi, vegetable pesto pasta, and chicken Parmesan . Highly recommend and plan on returning."
    Dined on 2/14/2014
  • "Valentines night was crowded and noisy and fun especially at a window seat. Good was fine, staff and service excellent."
    Dined on 2/14/2014
  • "The 411 maitre d' was fabulous. First, we were late for our reservation because of standstill traffic on the interestate. We called to adjust the reservation and the response was "no problem." I asked if we could bring a birthday cake in for my son's 20th birthday. The maitre d' told me that even though 411 made their own deserts, it was okay if I brought it in. The maitre d' took the cake to the kitchen when we arrived. At the conclusion of the dinner (7 people eathing), the server brought out the cake with candles lit at just the right time and we all sung happy birthday. Beyond the call of duty! We will be going back!!"
    Dined on 2/10/2014
  • "I am always impressed with how good the food and service are at 411 West. We first came here in 1995 on our first visit to Chapel Hill and find it to be as good as ever."
    Dined on 2/9/2014
  • "First trip to 411 West, a Sunday brunch with our daughter. We enjoyed the food, though will have to time our nest visit better to be able to sample the Bloody Mary (alcohol is not served before noon in NC). We certainly did not leave hungry. Overall quite enjoyable and would not hesitate to go back."
    Dined on 2/2/2014
  • "Group of 5 adults visiting CH. For many years it was a favorite 'always great food' -go to - for dinners. Sad to say it is not what it used to be. Everyone ordered different meals, and all were only OK, even 2 different pasta dishes were only OK. Hopefully they figure it out, but we will not be going back anytime soon--"
    Dined on 2/1/2014
  • "Good portions, very good flavors. After a busy game day at Chapel Hill, seated 8 on time."
    Dined on 2/1/2014
  • "We always have a good experience at 411. Great variety, great specials. Friendly and attentive staff."
    Dined on 1/30/2014
  • "After seeing the restaurant rated one of the most romantic restaurants in the Triangle in INDY's Best Of list, I made the decision to take my girlfriend here for an anniversary. I'm a college student, so I wasn't looking to spend more than $20 a plate, but I wanted to dine at a high-end restaurant. The restaurant seemed to be slightly understaffed, as we waited about ten minutes to be served (despite making a reservation and sitting immediately). Once the server got to us--seriously, he was the only waiter in the room so I didn't blame him--he was apologetic and extremely courteous. From that point forward, the experience was generally pleasant; the waiter made conversation without intruding, the food came quickly and was heavenly."
    Dined on 1/26/2014
  • "I have been a patron of 411 West for dinner for many years, but this was the first time I had brunch- it was great! Excellent menu option with variety on the brunch menu, all the food is well prepared and delicious - a great way to start a Sunday in Chapel Hill - well done bon appetite !"
    Dined on 1/26/2014
  • "This was our second trip to 411 West and it did not disappoint! We were a party of six and had a variety off the menu, although three of us got the Shrimp Carbonara because we had had it before and it was excellent....again! Everything was fresh and served in a prompt manner. Several of us got the smaller plate, and still had enough to take home for another meal, so the portions are generous. We will definitely be returning."
    Dined on 1/25/2014
  • "When we were seated, I was sure we were in for a long night because our room was filled with 2 large groups, one with 12 our so and the other 20 plus....but the service did not miss a beat. Our server, Evan, was prompt, personable and the food came out hot and in good time. And everything we ordered from pasta to a nightly special was well seasoned, nicely presented and with great taste. Will definitely be back,"
    Dined on 1/25/2014
  • "Food was well prepared and, for Italian, just spicy enough. My children ages four and six were well pleased and ate heartily. The service was average, but that is no insult. This waiter did not pester us with frequent visits but took time to note when we obviously needed something and supplied it. Wine list was adequate for us, as we are not aficionados. Parking was a bit of a hassle, but that is always the case in Chapel Hill. Price-wise, probably the best deal in a town full of overpriced restaurants.We were quite well satisfied."
    Dined on 1/25/2014
  • "Our dinner at 411 West was wonderful. I appreicate the fact that they are not a "run-of-the-mill" restaurant offering the same dishes as every other Italian restaurant out there. While they definitely had some of the classics on their menu, they also offered some with a little twist. I had the seasonal risotto with walnuts, goat cheese and a roasted beet vinagrette - wonderful! My husband had the flank steak and it was equally as delicious. We look forward to going back!"
    Dined on 1/25/2014
  • "411 West never fails to deliver a quality meal and great dining experience. Perfect for a date night."
    Dined on 1/24/2014
  • "Great restaurant. Wish it had been there when I was in school. Love that there are some small plates. Just perfect with a salad."
    Dined on 1/18/2014
  • "My friend and I visited here for brunch and had a good meal at a reasonable price. The service was slow at first, but she got better after I mentioned something about it. She was very friendly. Good food at a good price and a great atmosphere."
    Dined on 1/19/2014
  • "Chicken parm was TERRIBLE--both chicken and cheese dry."
    Dined on 1/12/2014
  • "I first ate here back in the mid to late 90's. After leaving this part of the world, I recently moved back to the area and nothing has changed. It is still in the same spot, serving pretty much the same thing - good food in a great part of town."
    Dined on 1/4/2014
  • "23 years ago we went to 411 on our first date. After 21 years of marriage, it remains one of our favorite restaurants. Sat. Night our salad was served on chilled plates, our pasta dishes were perfectly cooked, hot and delicious. My husband's shrimp carbonara is still being talked about! I indulged in the drink special made with NC Cardinal gin, tonic, rosemary and pomegranate. Sitting near the fountain, we had a lovely evening...talking about years and meals we've shared before."
    Dined on 1/4/2014
  • "What an amazing experience considering I made reservation for the wrong evening. We showed up on New Year's Eve after a UNC win only to find out I had made our reservations for Dec. 30. The staff was amazingly accommodating and my significant other and I had a wonderful evening of fun, great food and lots of laughs. We ended up eating at the bar by choice predominately because of a wonderful 411 associate named Sophie who was very helpful and provided exceptional service and attention to detail....This will be a regular stop for us on our future excursions to CH."
    Dined on 12/30/2013
  • "Had a really nice experience at 411 West a few weeks ago for a special occasion. Our server was really friendly and knowledgeable, food was on point, and overall experience was very pleasant. The best part of the dinner was the wine - they've got a spot-on wine list, so make sure you order wine!"
    Dined on 12/9/2013
  • "Dinner at 411 West was very good and the discounted bottle of wine was even better! Our server was attentive. It was a little more casual than we expected - many young families there - but still a nice place for dinner."
    Dined on 12/23/2013
  • "411 has been a reliable eating establishment in Chapel Hill for many years. We had not been there in a few years but decided to try it out again while the students are out of town. We were not disappointed. The food was great, the service was great and we enjoyed a great walk down Franklin Street after dinner. I had the shrimp appetizer and small salad. The salad was outstanding. I would go back soon just for that."
    Dined on 12/20/2013
  • "I brought my daughter to Chapel Hill to see a basketball game and wanted to have a nice meal afterwards so I chose 411 West based on past experience. This restaurant did not disappoint. The service was excellent and the menu included a diverse selection that could please nearly every palate. My entree included smoked pork shoulder and mahi mahi, a match that you could only find south of the Mason-Dixon line -- perfect in every way;"
    Dined on 12/21/2013
  • "The menu is appealing - not extreme or unusual but familiar and well prepared with fine ingredients. The atmosphere is conducive to quiet conversation, and comfortable to those with small ones. Good bar. Has a touch of class and appreciation for families and dates."
    Dined on 12/21/2013
  • "The Cranberry pizza would have been better without the berries, but it was still good. My wife had the Spaghetti Bolognese and liked it, too. The place was empty at 8 o'clock but filled up as time went on with regular people and families."
    Dined on 12/21/2013
  • "Very enjoyable for a pre-holiday work lunch. Everything was very good. Be aware, if you need a large meal to be happy, check with your server about the size of your meal."
    Dined on 12/20/2013
  • "Consistently good food and wine. Not so expensive that you have to save this restaurant for occasions. Go often."
    Dined on 12/19/2013
  • "A great meal and wonderful service = a very nice evening out."
    Dined on 12/14/2013
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Diners' Choice Awards
  • Raleigh / Durham / Chapel Hill Winners
  • Italian
  • Chapel Hill Winners
  • Best Overall
  • Best Service
  • Neighborhood Gem
  • Most Booked
Learn more ›