Zuma Japanese Restaurant - NY
Serving dishes designed to share and inspired by the informal dining style of izakaya; the three kitchens present authentic yet alluring options, with bold flavors and simple presentation, highlighting quality ingredients.
261 Madison Avenue 10016
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- Surfaces sanitized between seatings
- Digital, disposable or sanitized menu provided
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Proof of vaccination required to dine indoors
chef selection of nigiri
with smoked ponzu and pickled apple
with spring onion
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Tue - Sat 5:00PM - 6:00PM
Horrid service, fantastic food. I’ve rarely experienced service this poor, they were grossly understaffed due to a large birthday party.
I got food poising from the restaurant, spent next day in the hospital. I called the restaurant and they never called me back.
Be careful when eating there. They were in a run, very busy.
Not dining there anytime soon!!
From start to finish the food and service were just impeccable.
fabulous cocktails! food was excellent and the service wonderful. we did not like the spinach salad.
The food was absolutely fantastic and the service was great. I would recommend this place to everyone! I’m so happy we went here.
Was really disappointed this visit as highly-priced truffle dishes came with either preserved truffle or truffle oil. These used to come with fresh truffle.
As a New Yorker, many of us are just finally venturing out to see people we have not seen since Feb 2020. So we specifically choose places we feel nostalgic about going back to from pre-pandemic. Furthermore, we (2 people) like to eat and drink. 2 hours and $250 later we are told that if we want to have another drink we should move to the bar (granted would not have been an issue if we had ordered dessert but I guess Zuma has not heard of liquid dessert). If there was a line of people waiting to be seated AND all tables filled with people we would understand BUT there was no line of people AND there were many EMPTY tables around us. I (a Latin male) was seated with a Black woman… Would they have made us feel this uncomfortable had we been 2 white people? We will never know! But what we do know is that we will NOT spend our hard earned $$ at this venue ever again because luckily NYC has MANY options to dine at!
I love zuma. This was the second time my boyfriend and I ate there. The Robata scallops are to die for. Overall the service is excellent. Really amazing restaurant thank you for your excellent food quality.
Such a cool restaurant. Service was excellent. Good was incredible. We’ve been to the one in Miami and Las Vegas and NYC is as good as Miami. A great overall experience.
Worst service ever. Spoke to manager regarding service and he was of no help and just offered me and my guest a round of drinks. Wasn’t pleased with the service at all. They forgot things we ordered then brought my steak out and my friend sat waiting the entire time watching me eat and her food finally came. By this time we were over the dinner and ready to go. Waited hours and wasn’t even able to order dessert because they took so long with every little thing you order.
Great place to celebrate my birthday
Great food and drink!
Food was very good. Significantly understaffed. The waiter tried his best Weak apologies. Nothing offered for the wait and inconvenience. For the prices charged, the service should be top notch. Quite disappointing.
We were seated at the bar and didn’t have quite the high touch experience I expected for the cost. I have been many times, so maybe I had been spoiled in prior visits.
Food was great and service was really good. Will definitely be coming back.
Great food poor host
Great place, amazing food although pricy
Excellent service, food, and atmosphere. Would recommend this place to anyone interested in a fine dining experience centered around amazing seafood
Needed to wait an hour after reservation time to finally be seated. They left off two sushi rolls that we ordered even after reminding them several times. When the bill finally came, Zuma included the missing rolls on the check. Very let down by this experience.
#1 over rated in nyc hands down
Aún teniendo reserva 9.15 PM nos hicieron esperar más de 1 hora y media para darnos nuestra mesa, es decir nos dieron mesa hasta las 10.30 y como la cocina la cierran a las 11 nos cancelaron varios platillos que se ordenaron. Pésimo servicio y las chicas de recepción no tienen ni idea de como hacer su trabajo.
Excelente lugar. El menú de degustación nos encantó!
La comida es deliciosa y tienen muy buen servicio
Nos hicieron una sugerencia de pedir un menú de varios tiempos y fue la mejor decisión
Sin duda uno de los mejores restaurantes!!
Our dinner was amazing, every dish we ordered was perfect and delicious. Cocktails were absolutely amazing, too! The service was outstanding. Would recommend to anyone looking for a wonderful spot in NYC for dinner, drinks or dessert!
Zuma became my favorite Japanese restaurant in New York City. Visited last weekend, and we were completely amazed by the place, the service, the drinks and the food. Our waiter Alfredo made our night so pleasant, and kept surprising us with new great drinks and food recommendations.
Definitely recommend to order a few plates to share, the king crab was the best I've ever had, and tuna was incredible too.
Cesar, the bar manager, made sure all of our needs were satisfied and we were happy with the drinks they prepared.
Without a doubt, we're coming back next time we're in NY.
The food was delicious and the service was great. A great place to go to celebrate an occasion.
I’ve been here many times before and it was very disappointing with the level of service from the waitress in addition to the attitude of the hostess this time
Zuma is one of my favorite restaurants. Waited a whole year to return. Upon my arrival requested a corner table because I was bringing a friend for the first time. Table was empty in corner - yet hostess proceeded to state table was booked.
I sat in bar and saw table empty for over one hour and table next to it. She was unwilling to accommodate my party. Completed ruined my experience in restaurant. Left upset and disappointed- place was not that busy on the second floor. Ended up sitting in bar.
Took my boyfriend to Zuma NYC for his birthday. We got the premium omakase for both of us and tried a lot of their cocktails. Everything was outstanding! Service was fantastic. Food was unbelievably good. Will be back next time we are in NYC.
The air conditioner was broken, and even though the food was great, the whole dinner experience was not good
There AC was broken and it was 95 degrees that day! They should have informed there customers about the problem before they arrived .
Service can be improved
Outstanding, each course was more amazing than the last. Exceptional service. Pricey but that was expected and you certainly get what you paid for. Can't wait to return.
This is by far the most amazing restaurant I have experienced. The food is simply magnificent, the service is impeccable ( staff is still wearing masks ) the decor is unique, and great ambiance music. It will definitely become an must every time we come to NYC !
Get it together
Great atmosphere, nice food, beautiful restaurant!!
So so disappointed with the quality of food and service! So not worth it
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Zuma Japanese Restaurant - NY is rated 4.6 stars by 1305 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.