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Zuma Japanese Restaurant - NY, New York, NY

Zuma Japanese Restaurant - NY

4.6
4.6
1606 Reviews
$50 and over
Japanese
Zuma, the brainchild of award winning co-founder and creator, Rainer Becker, brings its internationally acclaimed style of contemporary Japanese cuisine to midtown, New York.

Serving dishes designed to share and inspired by the informal dining style of izakaya; the three kitchens present authentic yet alluring options, with bold flavors and simple presentation, highlighting quality ingredients.
261 Madison Avenue 10016

Make a reservation

2 people

7:00 PM


Booked 30 times today

Order delivery or takeout

Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style
    Casual Elegant
  • Price
    $50 and over
  • Cuisines
    Japanese, Sushi, Contemporary Asian
  • Hours of operation
    Lunch Mon–Fri 11:30 am–2:30 pm Dinner Mon–Wed 5:30 pm–10:15 pm Thu–Sat 5:30 pm–10:45 pm
  • Phone number
    (212) 544-9862
  • Payment options
    AMEX, Carte Blanche, Diners Club, Discover, JCB, Mastercard, Visa
  • Dress code
    Smart Casual
  • Executive chef
    Daniel No
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting a corporate outing, Zuma New York can accommodate all your special event needs.
  • Private party contact
    Private Dining Coordinator: (212) 544-9862 ext. 3
  • Neighborhood
    Midtown East
  • Cross street
    Between E. 38th & E 39th Streets
  • Parking details
    Affiliated Parking LLC<br />B/W Park and Madison on 39th Street
  • Public transit
    Herald Square 34th Street and Grand Central Terminal
  • Entertainment
    our resident dj plays in the bar and lounge monday though to saturday from 7.30pm
  • Additional
    Bar/Lounge, Chef's Table, Cocktails, Counter Seating, Entertainment, Full Bar, Gluten-free Options, Late Night, Non-Smoking, Private Room, Vegan, Wheelchair Access, Wine

What 1,606 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.6
4.6 based on recent ratings
  • 4.7Food
  • 4.4Service
  • 4.6Ambience
  • 4.1Value

NoiseModerate

Loved For

  • Manhattan

    Good for special occasions

1,606 Reviews
  1. Magape

    San Francisco

    3 reviews

    vip
    4.0

    3 reviews

    Dined on November 25, 2023

    overall4food5service2ambience4
    El mesero sin paciencia y tratándonos como si no supiéramos de comida , mi inglés es muy malo pero sé de comida y no es la primera vez que como en un Zuma o mejores mal el mesero

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  2. OpenTable Diner

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on November 22, 2023

    overall4food5service4ambience4
    At arrival: somewhat complicated and unfriendly (barely looking at you). As we were seated: great food, excellent service, some overpriced, nice calm athmosphere

    Is this helpful?

  3. Chuck

    Orlando

    3 reviews

    vip
    5.0

    3 reviews

    Dined on November 11, 2023

    overall5food5service5ambience5
    The most amazing dining experience in New York City, that I’ve been to. Blown away by the service, the food, the drinks. We got to the front door and we were greeted with a foretelling comment “Don’t worry about anything, you’ll have a great time here.” How right they are.

    Is this helpful?

  4. OpenTable Diner

    New York Area

    2 reviews

    vip
    1.0

    2 reviews

    Dined on November 5, 2023

    overall1food2service1ambience3
    Horrible services. Just that.. Food is good..but the service was not.

    Is this helpful?

  5. OpenTable Diner

    London

    1 review

    vip
    1.0

    1 review

    Dined on November 3, 2023

    overall1food5service1ambience1
    Dear Restaurant Manager or Owner I am writing to express my deep disappointment and file a formal complaint regarding the experience I had at your restaurant on [date]. I had chosen your establishment to celebrate my birthday with my friends, but unfortunately, the service we received was extremely unsatisfactory. Upon arriving at the restaurant on time, my friends and I were greeted by a hostess who displayed a rude attitude towards us. Despite our punctuality, we were made to wait for approximately 30 minutes for our table to be ready. We were informed that the delay was due to two other guests who were stuck in traffic. While I understand that unforeseen circumstances can arise, it was disheartening to see that our reservation and punctuality were not given proper consideration. This incident stands in stark contrast to my previous experiences at your restaurant, where I have always been greeted warmly and promptly seated. As a loyal customer, I had come to expect a higher level of service and hospitality from your establishment. The extended wait time, coupled with the dismissive and rude behavior displayed by the hostess, created an uncomfortable and unwelcoming atmosphere. It significantly detracted from the joy and celebration we had anticipated for my birthday gathering. I kindly request that you investigate this matter thoroughly and take appropriate measures to address the issue. This may include providing additional training to your staff members on customer service and punctuality or reevaluating your reservation management system. I believe it is crucial to uphold the reputation of your restaurant and ensure that such incidents do not occur in the future. I sincerely hope that my complaint will be taken seriously and I looking forward to hearing from you soon regarding the actions you intend to take to address this matter

    Is this helpful?

  6. OpenTable Diner

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on November 2, 2023

    overall5food5service5ambience5
    Incredible amazing beautiful and the best I’ll always come back

    Is this helpful?

  7. OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on October 21, 2023

    overall5food5service5ambience5
    Amazing service food was amazing the treatment excellent I recommend 100%

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  8. OpenTable Diner

    Alabama

    4 reviews

    1.0

    4 reviews

    Dined on October 18, 2023

    overall1food2service1ambience2
    Booked at short notice, seated at the bar. Waited 15 minutes for water, 15 more for drinks, eventually ordered food at the same time as the drinks. Our main course arrived before our drinks and starters. I ordered 12 pieces of Nigiri and they were so small and tasteless that I booked a table at Yasuda while I was eating.

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  9. KyleM

    Fort Lauderdale

    3 reviews

    vip
    3.0

    3 reviews

    Dined on October 18, 2023

    overall3food5service3ambience3
    Service is poor. Whenever a restaurant requests you to put your order in all at once I knew that service would be sub par. The wait staff was not the best however the food is tasty.

    Is this helpful?

  10. OpenTable Diner

    Miami

    7 reviews

    vip
    4.0

    7 reviews

    Dined on October 14, 2023

    overall4food5service1ambience3
    Food is always great! Our server Sasha was excellent as was the Sommelier. The hostess was unnecessarily rude which oddly happens alot at Zuma. Not sure what that’s about but they can be very pretentious. It’s not really a good start to the dining experience.

    Is this helpful?

  11. ShakedD

    Exclusive

    2 reviews

    5.0

    2 reviews

    Dined on October 10, 2023

    overall5food5service5ambience5
    Our waitress Krystin was amazing! The food was incredible. The Margaritas as well :))

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  12. OpenTable Diner

    New York Area

    1 review

    vip
    1.0

    1 review

    Dined on October 1, 2023

    overall1food3service1ambience2
    It was my 1st year anniversary and I’ve written a note on Opentable and called to ensure they bring a cake saying happy anniversary! Nothing was done. In addition, most of our orders took so long to get to us and even the waitress acknowledged! Extremely poor service from such a high end restaurant. Very disappointed..

    Is this helpful?

  13. Flex

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on September 30, 2023

    overall5food5service5ambience5
    Great food, very nice ambiance and friendly staff

    Is this helpful?

  14. RonaldV

    Poconos

    7 reviews

    5.0

    7 reviews

    Dined on September 29, 2023

    overall5food5service5ambience5
    Great experience and service!! I would recommend to anyone.

    Is this helpful?

  15. OpenTable Diner

    New York Area

    1 review

    3.0

    1 review

    Dined on September 19, 2023

    overall3food5service3ambience5
    Our waitress Sasha was THE BESTTTT!!!! LOVED HER!!!! Unfortunately the hostess sat us 30 min late which was a bummer

    Is this helpful?

  16. OpenTable Diner

    Miami

    1 review

    3.0

    1 review

    Dined on September 12, 2023

    overall3food3service4ambience2
    Fuimos 6Pm , iluminacion regular , mesas y sillas incómodas , hay Zuma en otros ciudades ( ej Roma ,) donde la comida es de mucho mejor nivel .. No volvería

    Is this helpful?

  17. OpenTable Diner

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on September 4, 2023

    overall5food5service5ambience5
    Amazing food, great service, excellent ambience. Will be coming back

    Is this helpful?

  18. JasonM

    Chicago

    6 reviews

    vip
    3.0

    6 reviews

    Dined on September 2, 2023

    overall3food4service2ambience5
    Unique dishes nicely prepared and presented. Lots of truffle, which I love. The vibe is trendy and sophisticated. The service was just ok. Knowledgeable perhaps but overwhelmed. It’s far from a hidden gem. They charge absolute premium price for everything. You can certainly find a better meal and experience elsewhere for that price, unless you really need to be seen there.

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  19. OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on August 31, 2023

    overall5food5service5ambience5
    All was very good! Size of sashimi could be a little bit bigger (as in Zuma London). Thank you

    Is this helpful?

  20. OpenTable Diner

    New York Area

    4 reviews

    vip
    4.0

    4 reviews

    Dined on August 30, 2023

    overall4food4service3ambience5
    I can see why this is popular in other cities, but not in NYC

    Is this helpful?

  21. OpenTable Diner

    New York Area

    1 review

    vip
    4.0

    1 review

    Dined on August 24, 2023

    overall4food3service1ambience3
    The kept bringing the wrong food to our table all night .

    Is this helpful?

  22. OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on August 24, 2023

    overall5food5service5ambience5
    Very good place and food, but expensive jjgcchvcj CCF

    Is this helpful?

  23. AnsworthA

    New York Area

    2 reviews

    vip
    4.0

    2 reviews

    Dined on August 22, 2023

    overall4food4service5ambience4
    Staff was outstanding and meal expensive but tasty.

    Is this helpful?

  24. Hanna

    Tampa

    5 reviews

    5.0

    5 reviews

    Dined on August 18, 2023

    overall5food5service5ambience5
    Zuma is one of unique restaurants in NY and other famous cities, great ambiance, food is super tasty, and service is always exceptional, we had a great evening and experience

    Is this helpful?

  25. OpenTable Diner

    London

    2 reviews

    2.0

    2 reviews

    Dined on August 16, 2023

    overall2food1service3ambience3
    Great food. Excellent ambiance but very few options for vegetarians. Also the table given to us was small and uncomfortable for a dinner experience.

    Is this helpful?

  26. OpenTable Diner

    Milan

    3 reviews

    5.0

    3 reviews

    Dined on August 15, 2023

    overall5food5service5ambience5
    Tutto fantastico ma troppo troppo freddo . Non si può aver fretta di mangiare per non congelare

    Is this helpful?

  27. OpenTable Diner

    Tampa

    5 reviews

    vip
    5.0

    5 reviews

    Dined on August 12, 2023

    overall5food5service5ambience5
    Zuma was excellent as always, amazing service and environment

    Is this helpful?

  28. Danielle

    New York Area

    2 reviews

    vip
    5.0

    2 reviews

    Dined on August 12, 2023

    overall5food4service4ambience4
    Great spots for birthdays & drinks at the bar . Highly recommend

    Is this helpful?

  29. OpenTable Diner

    New York Area

    1 review

    vip
    5.0

    1 review

    Dined on August 6, 2023

    overall5food5service5ambience5
    Best restaurant in New York City and I eat out everyday.

    Is this helpful?

  30. OpenTable Diner

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on August 1, 2023

    overall5food5service5ambience5
    Awesome food and service… special thanks to Alfredo

    Is this helpful?

  31. OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on August 1, 2023

    overall5food5service5ambience5
    Magnifique !! Expérience au top, service agréable !!

    Is this helpful?

  32. BenjaminR

    Las Vegas

    2 reviews

    5.0

    2 reviews

    Dined on July 31, 2023

    overall5food5service5ambience4
    Zuma is absolutely on the top of my list for Japanese fusion sushi

    Is this helpful?

  33. OpenTable Diner

    Greater Boston

    8 reviews

    vip
    1.0

    8 reviews

    Dined on July 24, 2023

    overall1food2service1ambience5
    We were a table of 3. One person received their entree 20-25 minutes before the other 2. When the other entrees and sides did arrive after reminding both the server & manager, my steak was cold. The manage rather than comping the meal only took off one round of drinks. I will not ever go back to this restaurant

    Is this helpful?

  34. Cici

    New York Area

    4 reviews

    4.0

    4 reviews

    Dined on July 18, 2023

    overall4food5service3ambience5
    Every thing was great, our server wasn’t very knowledgeable about the menu which left I hard for us to kind of just repeat old recommendations rather than trying something in a new

    Is this helpful?

  35. EvelynR

    Las Vegas

    5 reviews

    5.0

    5 reviews

    Dined on July 16, 2023

    overall5food5service5ambience5
    Everything was great, the restaurant is very elegant.

    Is this helpful?

  36. Bohedo

    Toronto

    22 reviews

    vip
    5.0

    22 reviews

    Dined on July 14, 2023

    overall5food5service5ambience5
    Outstanding Japanese good experience! Great food and service … visit soon and often. Enjoy

    Is this helpful?

  37. PeterB

    Berlin

    14 reviews

    vip
    4.0

    14 reviews

    Dined on July 13, 2023

    overall4food5service5ambience5
    Food is great, place is very nice service is very friendly and attentive. Noise level is atrocious and choice of music (plus noise level) is questionable (or maybe for a different age group)

    Is this helpful?

  38. OpenTable Diner

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on July 5, 2023

    overall5food5service5ambience5
    Simply outstanding. Food was creative and delicious, the drinks were works of art and service was impeccable.

    Is this helpful?

  39. OpenTable Diner

    Brazil

    1 review

    1.0

    1 review

    Dined on July 1, 2023

    overall1food3service1ambience3
    To begin with, I didn't like the speed of the service, it seemed like they wanted to do everything as quickly as possible! The waiters didn't wait at all and started clearing the menu and glasses right away. I didn't feel comfortable, I felt like the staff were pressuring the guests! During the bill payment, the waiter himself added 25% without informing me. In addition, when they take away the menu, it's difficult to know the prices charged on the bill. In summary, I will never go back!

    Is this helpful?

  40. 2essence

    Chicago

    106 reviews

    vip
    5.0

    106 reviews

    Dined on July 1, 2023

    overall5food5service5ambience5
    We had a wonderful evening at Zuma. Our waiter was very accommodating and helpful. We adored the black cod, miso baby chicken, tomato salad and above all the wagyu beef appetizer, which will remain one of our most amazing culinary experiences. The restaurant was full, but spacious enough to allow for an intimate dinner.

    Is this helpful?

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Common areas deep-cleaned daily
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Zuma Japanese Restaurant - NY does offer delivery in partnership with Chow Now.

Zuma Japanese Restaurant - NY is rated 4.6 stars by 1606 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 30 times today

Order delivery or takeout

Google Map for Zuma Japanese Restaurant - NY

261 Madison Avenue, New York, NY 10017

Additional information

  • Cross street
    Between E. 38th & E 39th Streets
  • Neighborhood
    Midtown East
  • Hours of operation
    Lunch Mon–Fri 11:30 am–2:30 pm Dinner Mon–Wed 5:30 pm–10:15 pm Thu–Sat 5:30 pm–10:45 pm
  • Price
    $50 and over
  • Cuisines
    Japanese, Sushi, Contemporary Asian
  • Dining style
    Casual Elegant
  • Dress code
    Smart Casual
  • Parking details
    Affiliated Parking LLC<br />B/W Park and Madison on 39th Street
  • Public transit
    Herald Square 34th Street and Grand Central Terminal
  • Payment options
    AMEX, Carte Blanche, Diners Club, Discover, JCB, Mastercard, Visa
  • Executive chef
    Daniel No
  • Entertainment
    our resident dj plays in the bar and lounge monday though to saturday from 7.30pm
  • Additional
    Bar/Lounge, Chef's Table, Cocktails, Counter Seating, Entertainment, Full Bar, Gluten-free Options, Late Night, Non-Smoking, Private Room, Vegan, Wheelchair Access, Wine
  • Phone number
    (212) 544-9862
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting a corporate outing, Zuma New York can accommodate all your special event needs.
  • Private party contact
    Private Dining Coordinator: (212) 544-9862 ext. 3
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