Zuma Japanese Restaurant - Miami

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Muy mal servicio y nos dieron una mesa pésima en la esquina

We had reservations for my bday at 830. We got there and the hostess told us our table was being set up. At 8:50 the manager came to us offering a table outside all the way in the back in the dark with a lounge table, not to have formal dinner. We said no, we’ll wait for a table inside. The waiter was good, but he charged twice for the sake. Two $60 sake bottles came up to be $240. I’m still waiting for the refund to be reflected on my account.
And last, the food wasn’t that good. I went there for my bday because Zuma is my favorite restaurant. I’ve been to the one in London and NY. But that night my scallops were burnt, salmon and ribeye were not good at all.
Bad experience.

It’s always wonderful at Zuma. Yes, it is pricey but the sushi is excellent and the cooked dishes are always creative and delicious. We have eaten here many times and love it.

We had a reservation for dinner. When we arrived we were seated in the bar area even though the restaurant was almost empty. When we complained we were seated in the main room. The server was pompous and arrogant. The dumplings were soggy including the expensive Waygu beef with truffles. We were told about a special sushi roll and ordered it but when it arrived it was not as described (was good ). We ordered two glasses of wine at $35 each but the pour was stingy. When the check arrived they had added a service charge of 18% even though we had only two in our party. Then the server told us he doesn’t get any of that and asked for an additional gratuity. Very disappointed overall because we loved the one in Las Vegas.

Zuma has been always our favorite because the food it is really amazing . We have been going there for years , night dinners , Sunday brunch and etc . Specially on special occasions such last Thursday, it was both our birthdays . Mine and my best friend . We had a note on our reservation . Oh well , we were not even greeted properly , hostess were on the phone , not really welcoming us . We didn’t expect a gift but would be nice if they acknowledged our presence and also said happy birthday or something .
There was no personal touch or any sign of caring of our special occasion. Zuma could care less . Because we are both nest friends and have been going there for so many years we just felt let down . The server was ok . But next time we will celebrate else where .

Food was awesome, service great , we had nice time.

It is very pricey but the food is consistently creative and executed perfectly. Service is very good. We come for special occasion dinners.

We went for our anniversary and we were not disappointed. Very fierce, posh scene in downtown Miami. We will be back!

we arrived at 23 o'clock so maybe the service was very fast. In the most everything was very good !!

Excellent food. Service good but not great. Kitchen closes without much flexibility to ask for more food.

Zuma is Zuma and they are just the best as usual. Epic Tower valet is the only negative point. Make sure you request your car in advance, 20 mins minimum, after 5 pm it's $17 and $30 for SUV even with Zuma validation. Cashier advised me to pay cash directly to the guy who parked my car. Think about it

I would recommend zuma for the atmosphere not the food, the food in other zuma chains is much better

Birthday dinner but without receiving any special drinks or cake. Really bad experience and will not suggest friends go there. Tasting menu charged per person but the portion is still the same as two people even we have 3 people.

👍🏽gracias

Hands down the best food and service in Miami. Award winning menu and great people watching.

Esta reservación la realicé con por lo menos 1 mes antes de mi viaje, sabiendo que es un restaurant excelente que nos gusta mucho y que se llena mucho, llegamos y nos dieron una mesa bastante mala afuera del restaurante, la verdad la peor mesa de todo el restaurant, en una esquina fuera de toda proporción como si hubiera llegado de ultimo momento, les hicimos saber que la reservación la hicimos con suficiente tiempo e inclusive se reconfirmo el día de ayer, considero que mo deben de tratar así a los clientes, es un Excelente restauran pero con este tipo de situaciones deja mucho que desear, a los 20 min que vieron lo inconforme que estaba nos cambiaron a una mesa igual fuera del restaurant pero con mejor ubicación,

have been at multiple occasion towards Zuma and still surprised with quality of food and service

They never brought us the main course. We had to leave because it was taking so long. Not sure what the prob was but they def didn’t have their act clicking.

We really enjoyed our meal and the service was excellent. However, the customer service at Zuma was truly a disappointment. They charged us for more iced teas than we had and when we brought it to their attention, both the waiter and the manager were not interested in making us feel good about our experience. We asked for two refills and the waiter neglected to tell us that it would be an entirely new iced tea and another $6 charge. We even asked beforehand. At a nice establishment like this, you should expect better customer service.

Good service, delicious food, would visit it again

Would highly recommend doing the business lunch. Lots of options lots of food all very delicious.

The restaurant was great but the Valet was a disaster. Had to wait over 45 minutes for them to bring my car, not because it was crowded but because they had no employees to get the cars. It was 11:45pm when I left the restaurant and 12:40am by the time I got my car. I spoke to the manager and suggested he reimburse us for the trouble and he just shrugged. We were there with kids so I let it be but I was very disappointed.

Wonderful. Food was terrific we sat outside right on the water!

It is my second experience at Brunch and two points caught my attention; First the waiter served champagne at wine glass and not in a champagne glass. Second at 2:30 pm we were obliged to order our main dish because the kitchen was going to shut down.

Food "Fenomenal", experienced service. Barman friendly !!
Thanks ZUMA, great experience !!!

Excelente comida. Un poco ruidoso a pesar de haber ido temprano.

Todo impecable !!! Sin duda alguna uno de los mejores restaurantes de Miami.

Always a great overall experience. Our favorite restaurant in Miami.

Firstly they didn’t want to honor our reservation as they said there was an issue with Open Table despite having it clearly confirmed on the app and in my email, they made us wait and were very rude. When they did give us a table the food was not at all the same quality it used to be in the past. Our server was good, but that’s about it...Sadly it’s not what it used to be...

Food was delicious and service was outstanding. The scallops and chocolate lava cake is a must try 👌

Eaten here a few times before, always excellent. Salmon sashimi, popcorn shrimp, gluten free fried calamari (superb), tiger prawns always great, very unusual preparation of chicken wings with the best dipping sauce. Pricey but worth it, only downside the time it takes to get your car back from valet, easier to park yourself in next road over, 3 minute walk

Excelente todo!!!

Outstanding dinner experience’nn

Just to pay for parking 15 min. Then waiting 20 more minutes do your car. Uber there

Outstanding. Three world-class options to choose from; Robata Grill, Zuma Kitchen and Sushi Bar. Starters, the Gyu no tataki to truffle, Beef tenderloin skewers with shishiti peppers, lobster miso and Soft shell crab tempura. Main, signature grilled tenderloin, black cod in hoba leaf, grilled mushrooms and a asparagus. Rolls, shrimp tempura, four fish maki and unagi. Save room for dessert, Green tea/banana cake and chocolate lava cakes. Minuses, auto tip for all tables, service well deserving but quickly adds up with several drinks.

Get the tasting menu, fabulous food, so many courses, things you can't get elsewhere!

Nos dieron una mesa en la entrada junto al bar porque me dijeron que no habíamos hablado para reservar en el salón principal, nunca me había pasado algo así reservando con open table! Se me hace increíble que te traten así!!

The host, doorman, server and bus boys are all super quick and efficient.

The food was delicious and fresh.

The decor is a bit outdated. The chairs are peeling and need to be reupholstered badly. A bit of a turn off.

Overall satisfied and will be back!

Zuma is always a top notch experience