We've gone to Zia's for our birthdays exclusively for over a decade. We've had family surprise party's there even. They've changed a lot in the past 10 years and not for the better. This past visit will be our last unfortunately.
1) They used to offer free food to the birthday person plus a free dessert. This was in the form of 50% off the bill for a party of 2, and a free dessert. Birthdays no longer mean free desserts. You still get half off a meal for 2 (or 1/3 off a table of 3, etc) but you pay for part of the dessert. Bummer. Also, I'm not sure if it was policy or our server, but we didn't get the birthday candles they used to do either. Not a big deal, just noticed it.
2) Service was not great. Our salads were brought out literally 30 seconds before our meals. We had to send the food back to be kept warm. Different servers delivered each course but apparently they didn't coordinate well. I had to stir my tea with a fork handle... no spoons or straws were offered.
3) The bread has changed to a home-made focaccia which is really good, but the Chicken Parm has changed. We used to love this and got it regularly. A couple of visits ago the 4 of us actually all ordered it and all of us felt it was bland and something was off. We never send food back, but did talk to the server and she brought the manager over. They reduced the bill for a couple of them. The next visit was good again, this past one was bad again.
4) The Chicken Parm was $11.95, then $13.95, now $20.95. Deal or not, 50% off is less attractive when prices are doubled in 10 years.
5) The major reason we kept going despite nearly doubling the prices and food being "ok" was for the chocolate mousse dessert. It was heavenly! We were informed this last visit they have discontinued that.
So with "ok" food, higher prices, and removal of our favorite dessert, and a drop is the service level we saw in the past, sadly we are moving on for special occasions. It's not worth the price anymore.
We ordered steak that had to be sent back twice but the service handled it very well and we were not disappointed. We will definitely come again
My wife had an excellent meal for her birthday. Both of us are pleased with the staff and management, we were suprised to get a wonderful birthday discount at the end of our meal.
We like Zia's during the year and RWeek was great as well. Nice portions and selection. It was Monday so it was quiet. Nice variety on menu.
Food was very disappointing for the price. Chicken Piccata had no taste (very bland) mashed potatoes were very dry and pasta was also bland.
Food was excellent service was great
Reservation at 7pm for my granddaughters 4th birthday. She wanted spaghetti and meatballs. Finally got our pizza and two salads at 8:15. There were no more than five tables with customers. Waitress was polite and apologetic but never gave a reason except the pizza was not ready. Seems a pizza should cook in 10-15 minutes max not an hour and fifteen minutes! Grand daughter was well behaved for the first half hour but after more than an hour she was tired cranky and tired as one would expect. Just never expected food to take so long with an almost empty restaurant!
Waited over an hour for our food, even waited a long time for drink refills (wine, martini ect..) it took over a half hour to get our salads before the main entrees. We were with 3 couples it was so frustrating, one of the couples just left.
Everything was wonderful...our granddaughter has never been and loved having a window seat. service was a little slow, we had plenty of time that evening so it didn't impact our schedule Will certainly come back!
We met there, and it was my first time. The couple we were with had been to Zia's before. We arrived a little early, so our table was not quite ready. We went to the bar for a drink, and just after our drinks arrived, our table opened up. I cashed out at the bar (would have rather transferred it to the table), and we were seated. The waitress got our drink orders, and an appetizer. They were busy, but the food arrived in a timely fashion. This is contrary to some of the reviews I've read. Our food was properly prepared, hot, and served in a proper progression without undue delay! Our waitress was VERY attentive, and even had the bartender make a martini that he hadn't made before (I gave him the mixology!) ... We WILL be back to Zia's, we enjoyed the people, atmosphere, and the price was acceptable.
The food was very good. The selection was very diversified, our service was exceptional.
The only thing we didn't care for was the noise level. I don't know if it was because of a couple of large groups, but it was hard to converse among our selves. I am sure we will be back again!!
We always enjoy dining at Zia's. Food, service and atmosphere are great.
Usually excellent, but not as good today. The swordfish was a bit tough and bland.
I understand that Zia's is attached to Real Seafood but it smelled of fish horribly. Its pretty bad when you go home and your clothes, hair and coat smell like fish. Not sure but maybe your ventilation system wasn't working. This especially is bad for people that don't eat fish.
For getting a reservation for New Years Eve, on New Years Eve at the time we were looking for was great.
Food and service were exceptional.
Bar is very nice.
Great food and drinks! Kind and accommodating staff and relaxed atmosphere.
Xmas eve dinner . Drink cost was excessive.
It's the first place my fiance brought me for a nice dinner, so it has become "our place". Full of special memories. We love it!
The hostess was very friendly and accommodating when we asked to be moved from a booth to a table. Everything we had to eat was excellent and the service was great. We were able to relax and did not feel rushed at all. We had a very pleasant evening.
Traveling from Fort Worth to visit family in Ohio and Zia’s is one of our must stop and eat places. Wouldn’t miss a chance to eat at Zia’s. The best Italian food. Remember eating there when tall ships were in Toledo for bicentenniall. Never been let down....food is excellent....Recommend the Tortelloni.
Had a good birthday dinner here. Service was a little slow but overall pretty good!
A little too noisy the night we were there as a group of mostly teens we're at a pre-dance party. Noisy but well behaved. Great service and the usual great food.
Waiter Stephan was excellent, knowlegable and timely with this visits to insure every thing was taken care of properly. Food was delicious. View was exceptional. Ambiance was inviting. Zia's is a treasure in Toledo dining.
Although I don't get to Toledo as we are from Detroit, Zia's is always our "go to" restaurant when going to Toledo. This dinner was a half-way location for us to meet with our relatives from Napoleon, OH. They had never been there & were pleasantly surprised.
Went to Zia’s for my boyfriends birthday. Excellent service and amazing food. We really enjoyed the experience!
Great service and extensive food menu. Recommend. Many dishes you recommend if you want to play it safe. Some other menu items if you feel adventurous. Watresss was friendly and attentive and knew the menu.
Great experience overall. My parents were in town visiting and wanted to try something new. We first originally went next door to a different restaurant but they didn’t even acknowledged us and we were there for 20 minutes. We ended up leaving and went to Zia’s. The hostess was wonderful and was able to seat us right away. Our server was very knowledgeable and even suggested to bring my son’s dinner out when our soup/salads are out. And the food was amazing! My parents enjoyed it and so did I. We will definitely be back again.
Always love Zias.Food is always good and so is the service.
Zia's is excellent. The service was a little slower than normal thus last visit, but they're usually right on. Food was great.
The server who took care of us was very knowledgeable and helpful to us. The atmosphere was very homey but also fancy at the same time creating a perfect balance. Although the restaurant got louder due to other customers it was a wonderful experience.
My husband and I had eaten here before, but this by far, was the best experience. The food has always been good, but this time the food and service were superb. Our waiter, Stephan, has to be the best waiter we have ever had anywhere. He had great suggestions for food and treated us like we were royalty. It was my birthday and I ordered the Chicken Marsala. My husband had the Fettucini Alfredo. Both were expertly prepared. Thank you Stephan for making my birthday memorable! Also, eating on the beautiful patio was an added bonus. Gorgeous perfect night!
I always enjoy eating at Zia's...never disappointed.
Food was delicious! Pizza was amazing! Service was excellent!
I was completely underwhelmed, the food was ok at best and the service took forever. The outdoor seating on the riverside was nice, but didn't make up for the overall poor experience, neither did the $75 bill for food we waited and hour and a half for.
We always have a great meal. Waiters and waitresses are friendly and professional.
Great food, but the service was poor. Usually we have a great time and it's our favorite restaurant however the service was poor at best.
Zia's, as all MSV restaurants, as always was great. I'm probably going to butcher the spelling, but Janelle was a terrific server and made great recommendations. The top knife dish was excellent - Kudos to whoever won that this year.
Dinner was excellent and our server was exceptional!
Although the food was good, we were not happy with the service. We had a reservation so we were seated right away, however, it took us an hour just to get our salads. Then our meals sat for 10 minutes before the waiter brought them to our table.
Waiter urged us to order because it was a busy night. W e told him we would, but didn't want all the food to come at once. 20 minutes later( this is after we waited 20 minutes for cocktails)our appetizer came- good calamari. While enjoying, it our entrees showed up . BEFORE OUR SALADS! Hesitant, we sent them back, with the assurance they would be prepared fresh. They were not. Cesear salads were limp and room temperature. Dinner served reheated, clearly not fresh.
We are constant customers and sadly disappointed.
Aside from disappointing food, our server was distracted and inattentive.