Zeppole Coastal Italian at the Gaylord Texan
Read some not so great reviews but decided To try it anyway. Nice looking place and wait staff was Amazing. My Caesar salad was just ok. Dressing tasted lemony and not a normal Caesar. I had the chicken Marsala and was not impressed. My brother had the lasagna and wasn’t great. Waitress was great but food was def not of the quality that would justify the high price. You are paying premium just to eat at the Gaylord . I got better Italian food at a local pizzeria
Mothers Day buffet
Poor service. Restaurant not at all busy but service was still poor. They did comp us each a glass of wine to attempt to rectify the lousy service.
Food was very good. I ordered the romaine wedge and assumed I would get a small sized salad. It was disappointing to get such an incredibly tiny piece of salad. The serving of meatballs was very large, so large that I could only eat half of the serving. The cook added too much salt to the meatballs. My guest ordered the brussel sprouts which were absolutely delicious.
We have been to Zeppole before and LOVED it.
Since the recent remoled, the food has changed, significantly for the worse.
We had brased lamb shank - bland and unimpressive.
Lasagna - advertised as a blend of beef, pork and veal, but it tasted like it was made with old hamburger and we ordered rigatoni, but more than 40 minutes after ordering, the waitress delivered a childs portion of alfredo.
None of the food was up to par.
Our waitress, Karen tried her best to make up for the mistakes in the kitchen ... but as sweet as she was, the meal was a disappointment.
Interesting place. I had to google almost everything on the menu in order to know what it was (authentic Italian terms?). In the end, I asked for them to make salmon piccata which they did (since nothing else sounded good). My wife had lasagna which wasn’t that great. I suggest they migrate to a more conventional menu and cut the price 15%.
Delicious food and excellent wait staff. Everyone loved the meal. Thank you!
Our waitress, Paige, was the best! She was so friendly! I have celiac and she was very helpful with determining what I could eat. The gluten free bread is amazing! I also had the gluten free pasta - amazing!
The food was good but the service was rather slow.
Our server was really nice he explained different things about the menu and was able to ask questions for us. But the food was not good. For the location and especially the price the food is very poor.
Wonderful food, great service. Enjoyed it so much.
Awful. The bread wasn’t even good.
Food was outstanding the past two days. We have stayed at other Gaylord properties and this is among the best. Pizza, Pasta, Chicken Marsala and the Veal Parmigiana Chop were all excellent. Service by Brooke and Leo was flawless and thoughtful. Wine and spirits were also great.
We are bringing a larger group back tonight!
We went for the Easter Sunday brunch buffet . Everyone was very happy with all their choices. They had a wide variety, so even our vegetarian members found good choices. The Easter bunny made an appearance! And they had a live band playing jazz. That was a pleasant surprise! The staff was very pleasant, friendly and accommodating.
For the past nine years, since we moved to Texas, we have celebrated Easter at the Gaylord Texan. While the experience has changed over the years, we have always enjoyed ourselves. At first I was disappointed when it stopped being held in the ballroom, but now I am very happy. This is the first year where we have reserved a table at Zeppole, and I am so happy we did. It is now our first choice over the Cantina. Both are a great experience. You can't go wrong with either, but I definitely am partial to Zeppole now.
Extremely overpriced. For the cost we expected a much higher quality of food. Not to mention, the $45 parking ON TOP OF the $75/pp buffet. Will not go back.
Great entree food, poor wine list, poor bread choice(this is Italian how do you mess that up), ok desert and appetizer choice.
Our server was one of the best ever. She answered our questions, was attentive, super professional, and just great.
Quite busy, our waitress seemed a bit frazzled.
We both had the Rigatoni- worst I’ve ever had, for a very high price. More like macaroni &cheese with barbecue shredded chicken on top. Servers were overwhelmed with a large group . Very disappointing.
Zeppole used to hold a special place for us. We celebrated special moments here, and came back recently for our 10-year anniversary dinner. However, new management has changed nearly the entire menu, and our favorite appetizer (fried calamari) and all of our favorite seafood pasta dishes are no longer on the now shorter menu, which has shifted from "Coastal Italian" to simply "Italian." Most disappointing was the removal of their own namesake dessert, the Zeppole (fried biscuits dusted with sugar and served with chocolate dipping sauce.) None of the food we ordered was anything to write home about, and it was certainly not worth the $100+ bill. Until changes are made, we will not be coming back.
Food was excellent, wonderful presentation, great flavors, and timely service. The staff was very attentive and we had a good time.
Both the front of the house manager and the waiter Brett were nice, polite, and professional. My husband and I were seated away from an ongoing party so the noise level wasnt too loud. The food was hot when it hit the table, I had the pappardelle pasta dish, my husband had the Lasagna,and with recommendation had the Tiramisu dessert. It was fluffy and light, but a tad bit sweet for me, but the pasta was cooked well, nice seasoning, and the clams were cooked just right.
Great food great selection totally authentic Italian.
Nice place family and dates. Enjoyed the walks after the dinner, and the area in general.
We have passed by this restaurant while staying at the Gaylord multiple times in the last several years but never tried it. On a whim we decided to try the Valentine's day deal. After making the reservation a month in advance, we started reading some reviews and had very low expectations going in. Once we got there we were blown away by the experience. The first course was and Antiposto with various meats, cheeses, olives, etc along with different kinds of bread and dipping oil. It was absolutely delicious. The second course was even better than the first and the meal just kept getting better right up through the dessert. I would venture to say in my 50 years of living that this was likely one of the best meals I have EVER eaten. (It should be noted that I grew up in an east coast Italian family and I know good Italian food) The service was exceptional as well. We plan on going back in the next two weeks. Thank you to the chefs and the Zeppole staff for making this a very memorable Valentines Day Dinner.
we had all three meals comped and if it wasnt for our server brooke this would been a total disaster, stay away
Had to leave after two hours to go eat somewhere else because our food never came!
Great Italian food! Some of the best Italian I’ve had!!
Now that they do buffet, you pay more for less quality. We loved this place when you ordered from the menu. The food quality was better and since we don’t eat a lot it was easier to share and not spend a fortune.
BAIT AND SWITCH. Christmas dinner booked on OpenTable 4 weeks in advance. I looked at the menu and prices. The menu items were Italian cuisine. Nowhere did I see the word BUFFET. A reminder email from OpenTable said to ‘get excited!’ I kind of did. My husband even wore a jacket. Food stations were scattered throughout the dining area. One had corn dogs and fries. Picture the food court in a mall. Terrible, disgusting, sad. The manager stated they went to a buffet style until January 1st. He said this was noted on the Hotel website but ‘didn’t know’ about OpenTable. Right.
We did not realize the restaurant has gone to a buffet style so we expected to be able to order from the menu. We had reservations for Christmas Day so it wouldn't have been easy to make other arrangements at the last minute. We were feeding four somewhat-particular teens and the two adults were gluten free, eliminating a sizeable amount of the buffet from our choices. Food we COULD eat was lovely, but the value just wasn't there.
Went for Christmas Brunch which was a buffet. Had a lot of food to choose from. Wish I could have eaten more.
The flavors were good and food beautifully presented but almost everything in the Christmas buffet was cold.
Wonderful Christmas brunch, better than expected. Our server and all the staff were excellent!
This was our third year in a row to do the ICE exhibit at the Gaylord in Grapevine TX. Myself, daughter, son-n-law and 2 grandchildren. Each time we have had dinner reservations at Zeppole's. This year they changed to a "Buffet Style" service instead of seated, menu based dining, which we prefer as we have 2 small children with us, and besides that, enjoy being served after walking around all day enjoying the Gaylord. This change to buffet style dining was not on their website and we were not made aware until we were seated. Our reservations were made well in advance and we received no notification that we would not be able to choose our dinner from the menu. The food, service, atmosphere and overall value was lacking in comparison. If this is going to be the norm going forward, we will rethink our dinner choice next year.
Although we made reservations months in advance, we showed up to the hostess stand to be told they no longer take reservations and that they remodeled to a buffet. They were able to accommodate us with a table but they were not prepared for the holiday crowd or for those that had reservations previously scheduled.
On top of that, knowing that kids eat a little bit, the kids price for the buffet was way overpriced. The food was good and the server was good but the initial experience was disappointing even after we’ve been coming there for years.
Very disappointing! We dined here last year and enjoyed it, however it was changed to a buffet format from table service. The options for entrees was limited and other than carving station, sub par. Beef was some attempt at Tar Tar, I guess, as it was extremely rare and inedible. Big reliance on pasta dishes which we don't eat on a keto diet.
Almost all the tables (same location for breakfast) were in high traffic areas, particularly the larger tables. So dinner conversation was nearly impossible. Service relied on buffet, so not real visible.
Options for kids were decent with pizza and french fries.
Very poor communication prior to dining. I tried over ten times to contact them and left 5 messages on their direct extension. My calls were not returned even though they left a message that they needed to talk to me and let me know they would not be honoring their menu posting online but instead having a buffet and to please call with any needs I might have.
I must admit my expectations were pretty low but the experience in person was really very nice.