Zaffiro's - New Berlin / Marcus Ridge Cinema
Due to higher than normal business volume, it is highly recommended that groups of 8 or more guests contact the restaurant directly to confirm availability.
Food was tasty, but cold. Service was really good I would eat there again as long as they serve the food hot.
They were not open. Open table let me make the reservation anyway?An hour of my time wasted.
We were alarmed as there was NO ONE THERE . This is an awesome restaurant and prior to COVID it was very busy. Our waiter, CJ, was just so amazing--he made us feel very welcome and very safe. I can't thank you enough for having such a quality person working there
We had a Barbeque Chicken Pizza. It was great, with the signature crust we love, and a great barbeque sauce. Service was rapid, as we were going to see a movie after dinner. Our server was Matt, and he was incredible; friendly, quick to respond, and really seemed to enjoy what he was doing!
We'll certainly be back, and will ask for Matt, if he is available.
Zaffiro’s is consistently good. Love the thin crust pizza, and quick/friendly service.
Even knowing our movie time, food came out late. Also, overly salty. The pizza was good.
The pizza was delicious, and our server was personable. Kudos!
The service, food and atmosphere provided a nice New Year's Eve outing.
The theatre yes but not the food. Only a step above fast food and very pricey for that. Sauces are not homemade and it’s very noticeable. Pizza crust is too thin.
I was surprised our party of 7 was able to get a reservation for the opening night of Frozen 2! We had no trouble placing our order and getting served with plenty of time to eat and get to the movie on time. I will definitely be doing this again. It was so convenient, and added a "night out" feeling to a family movie night. Thank you!
The restaurant was out of two of the foods we ordered and it took way too long to get our food which were appetizers and soup. Waiter was nice enough but would not go there again. We were almost late for the movie. Only two other tables of patrons at the time.
I have heard the pizza is good, but the fettuccine Alfredo was gross. It was dry with only garlic. The service once we were seated was great. The hosting staff seemed inexperienced.
Our server was amazing! We heard that someone quit and didn't come in that day. This individual took on the task of helping multiple tables and did so with ease and precision. Didn't forget anyone's orders or follow up requests. They were really polite when I don't know that I would have taken that change with ease. Way to go, Zaffiro's!
Great place to come before or after a movie night. Pizza is very good as well as atmosphere
Our waitress paid us no attention. Didn’t bring food out together. Forgot someone’s soup and when we brought it to her attn she didn’t even apologize. The girl at the front desk was picking her nose and rolling it up YUCK. The wait staff was having conversations about not showering. So bizarre for a restaurant. Totally unprofessional.
This was the first time service was horrible. It was not that busy and we had to wait almost 45 minutes for our two burgers and cheese curds, leaving us less than 15 minutes to eat before our movie was starting. The waitress did not check on us at all and acted surprised when I asked why the food took so long, when it came time to pay the bill. She said the kitchen burnt a pizza and screwed up other orders. I think there was a lot of inexperienced employees working that day.
Food is good, but the pizza is great! I love the ultra thin crust ( good for carb counters). Service has been hit or miss at times but location is INSIDE Ridge Cinema so we still come here all the time. Overall i would recommend coming here!
The service and atmosphere was superb! !! Ther waiter was nice and very warm.
We love goin to Zaffiro's before a movie--the best part of our experience is ALWAYS the great employees. The food of course is yummy but the folks who work there are just lovely.
Terrible customer service!! Slow service!! ! Food was okay!!
Great service. The restaurant was half empty and they were saying that the kitchen was behind, I’m wondering if they need more staff.
We went for a birthday celebration and went solely for the "Big Z" aka the 4ft pizza. When we got there, we were told that they were out of the crust. There was a specific meal deal associated with the Big Z and while the restaurant still 'honored' that, it was a little underwhelming. It came with 4 drinks, 2 large pizzas and unlimited garlic bread. The tap beers were limited mostly down to domestics. We were also told by the hostess that the Big Z was equivalent to 3 large pizzas, not just 2. Lastly, our server was busy with a few tables while multiple employees sat at the front or near the bar. We got our food quick enough, but the drinks took a while and our server just seemed like he didn't want to be there. We have had better experiences previously but I dont know that I'm eager to go back any time soon.
This was my first visit here and I'll return if for nothing else but the gelato. The pizza was good, but my visit was very odd due to a crazy lady who talked to me the whole time from across the aisle. She claims that she wrote the opening scene for the remake of A Star is Born and "they" stole it from her. She had a lot of other crazy stories too and would not stop talking to me. The waiter did offer more than once to move me to a different table, but I feared it might set the crazy lady off and declined. I don't blame the restaurant for this lady at all, but it was too interesting not to share. Apparently she's a semi-regular, so you might just meet her if you dine here!
The pizza was overpriced and the crust was horrible… I would preferred to have a frozen pizza… I will only eat their pizza on the east side I will never order it at the cinema again!
We waited a very long time to get a waiter to take our order. They brought one drink at a time to our party??? Very weird type of service. I ordered a salad and never got it. The pizza is always very good but I was very disappointed in the service. The manager gave a very weak apology for me not receiving my salad an offered no perks like a free dessert for the messed up service.
The food was great, the atmosphere was great and the service was quick! We got to our movie in plenty of time. :)
Slowest service every time we go. Manager just standing by the bar talking while we waited at the table next to the bar 15 minutes for a waiter to come. He had one other table , it was not crowded at all when we went at 6pm.
Always underwhelming but this time they dropped my daughter's chicken tenders on the table. Not to worry! They scooped them right back. So done here.
Good mozzarella sticks! Pizza is inconsistent. Sometimes, it is too well done or not done enough. It doesn't always taste the same. During our recent visit, it was very good.
This was our first time and it won’t be our last!! Such attention to customers. Even tho they were obviously very short handed, we were made to feel like we were the only ones there. Our server was Jason who I don’t believe is usually a server. He was amazing and even said “make sure you come back to see me”. Seriously!!! We loved our experience!!!
Our order was wrong and we were billed wrong/extra for our drinks... examine your receipt!
Our server, Matt was outstanding, probably one of the best servers we've ever had
The pizza was very tasty. Loved the extra thin crispy crust.
After looking forward to a night out with friends we unfortunately had many issues that ruined the start of our night, first when I asked for a glass of sangria (nothing fancy) I was told it wasnt on the menu but they would make it and then we heard the bartender complaining about it and continued to complain until a manager made. Second, we were not offered the chips that are usually given until we asked for them and our server said she would check to see if they were available (we saw other tables with them) she did bring some but said they probably would not be available "next time" we have all been there numerous times and knew they were given out. We had asked for separate checks as we had 3 couples and our server before bringing our checks out asked us what all our orders had been so she could make sure the bill was correct for each of us, well guess what .... all 3 were wrong.... salads and drinks were done incorrectly and it literally took over 30 minutes for our server AND management to figure it out and 1 was still wrong! They did comp us salads but at this point we were all so angry and frustrated it didnt matter. Did I mention how empty the place was it left us wondering if other people had the same horrible service previously and have not gone back... Just like we WONT BE anytime soon!!!
We were seated in the corner by the host (manager) and then they completely forgot about our family of four for 15 minutes...And it was not busy. I asked for a waiter/waitress when someone else was seated and they did then send a waiter over quickly. They were apologetic and then attentive, so they were able to turn it around from that point. Pizza was really good. We also got fried cheese curds. 3 sodas. Free potato chips which are also great. Seems kind of pricey, but nice option before a movie and you can get your soda in a to go cup.
great way to enjoy dinner and a movie in the same place. good food. great thin pizza. love the kitchen sink salad.
Service was slow. Had to flag down waitress. Food was good.
Seemed like lots of staff but no one doing anything really except our server
Manager at least tried to help
We made a reservation for after a movie. The server was not the greatest. We sat down and within 1-2 minutes came up and asked if we were ready to order. When we asked for more time, he made a dramatic shocked look and walked away. I observed him waiting on other tables and he was not engaged and was unable to provide any information about menu items and was even giving wrong information which upset the other diners and when confronted made it out to be the customer’s problem. They seemed very rushed even though the restaurant was not even half full. When the pizza arrived, they didn’t bring a stand, so he took one off of a still dirty empty table and brought that over to put the pizza on. Afterwards, he did not check on us until we were waiting for a box and a check.
The food was ok. Not as good as the original location in the east side of Milwaukee. When it came time for the bill they asked if I was a rewards member and when I took out my phone to get the number, he took my phone and walked away with it! I was shocked and I couldn’t respond. You just don’t take someone’s phone, you write the number down and come back with the bill.
At any rate, we will not be back.
Zaffiro's - New Berlin / Marcus Ridge Cinema does offer delivery in partnership with Uber Eats. Zaffiro's - New Berlin / Marcus Ridge Cinema also offers takeout which you can order by calling the restaurant at (262) 797-8759.
Zaffiro's - New Berlin / Marcus Ridge Cinema is rated 4 stars by 202 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.