It was really great. Never disappoints !
Service was awful!! It wasn’t like that before but this time they were rude and slow.
Food was perfect as always.
Great food and such great service!,
Food quality has dropped significantly. Been eating here for 10 years. Menu has been simplified some of the great dishes have gone.
Feels like the accountants have taken over.the kitchen
Had the rudest and most miserable waitress known to earth called Eliza
We were so disappointed with our experience here. As our wedding anniversary meal, we wanted things to be special, understandably. When we arrived at the restaurant, we were not waited on for the first 40 minutes. We weren't able to order for over 45 minutes. Our drinks didn't come until close to an hour after we first sat down and our food didn't arrive for about 70 minutes after we first sat down. When trying to order, we asked the servers a number of times if we could order and they either ignored us or were very rude - even a glass of water would have been nice to keep us going. When the food arrived, it was very underwhelming and quite tasteless, and I think the experience so far had put a bad taste in our mouths. We could see that we were not the only people in the restaurant who were having this experience, with the diners next to us having waited close to 40 minutes between their starter and main course. We'd have liked more than one drink with the meal, but because of the incredibly slow service this wasn't possible. When we asked for the bill, we spoke to the server about our experience and he didn't seem particularly bothered. We asked what the problem had been and he told us that they had switched to a new system this morning and it had caused delays. I said to him that I thought it would have been good if they could have communicated that with us so at least we knew, and he agreed. To make matters worse, the bill was very expensive for the level of food and experience we had. The staff seemed to be so irate with each other and having arguments as orders were messed up near our table, not giving the greatest general vibe. Its such a shame as we were really looking forward to this meal, but would be very reluctant to go again, even if this was just a one off...
It was my husband's birthday and there was not even a tiny attention for this. the service was so long, we needed to ask refill of water every time and sometimes we needed to ask again because we were left for 15-20 mins. The service was not very smooth although we arrived at a time when the restaurant was barely full.
Good food, but venue too poud to my liking.
Tolles Essen und tolle atmosphere ! Super nettes Personal
One of the guests is vegetarian but only got to half way through he had his dishes.
We tried the chefs tasting menu - love the truffle dim sums and the venison puff and the giant prawn dim sum. Duck pancakes weren’t great though.
Great food, lovely atmosphere, staff friendly and attentive. Very busy so book if you plan to visit.
Our table wasn’t comfortable, cold draft of air coming from entrance door, too much noise and commotion next to us, inadequate space on the table for the dishes we ordered!
Go for dim sum
Eten niet bijzonder
Celebrating my two friends getting married.
Bar area separate to main dining area, facing a frosted glass wall 1ft in front of diners. No offer of alternative or complimentary drink etc in spite of immediate complaint. Left the restaurant and ignored upon leaving, unlike any other Hakassan owned restaurant we have visited.
Avoid and head to Hanway Place instead.
Not quite salty food and noisy environment. But service was very nice!
Very good food, not very good front desk staff. Sat us upstairs in spite of me asking twice to be downstairs and having booked in advance as it was for a special occasion. Upstairs is fine for tea and a cake but it’s not as lively as downstairs in the evening. At well over £100 for dinner for 2 - with only 2 beers - did not want to be sat in what feels like an upmarket airport lounge.
Amazing fusion food and lovely atmosphere. Remember to book as it is very busy
The food is worth putting up with the noise, overstretched service and overpriced wine list. The dim sum are the best there are.
Absolutely phantastic place. Very delicious food. A must for everyone.
Extremely rude waitress. Food was mediocre
Amazing the food was delicious and the music very trendy. We were 6 and loved it
food was delicious and the service was outstanding. Everyone was helpful and the ambience was really nice for a memorable dinner.
cuisine de très bonne qualité, service professionnel, cadre très sympa. Parfait pour le soir
Amazing value for money at an upscale restaurant. Wish it was less cramped however, food is the best Chinese I’ve had in a while, tasted fresh. However there was limited deserts as they had sold out.
The service and food were not up to the usual standard by a far stretch. We won’t be returning.
Ok service but not very welcoming and had to prompt each course/ drink.
Food nice but not as good as we had had on previous visits.
Very average food with poor service. I expected a lot more from a Michelin Star.
Sat at bar and we'll looked after however think they have problems with single staircase from kitchen made worse at busy times with customers coat check and services staff all 'competing' the dim sum fine and delicious bit other items disappointing due to temp
The duck was a bit salty but all dim sum I ordered were delicious.
Two food items were great main course ok, seats are very
I live in Hawaii and we have excellent Asian foot of course, so I may be more critical than most
uncomfortable designed for anyone to just finish a meal and leave
The manager was nice enough to reseat us and it was a little better
We went for my mother’s birthday celebration.
There were some mistakes and our food didn’t arrive for like an hour so we were not happy about it.
It kind of ruined the occasion slightly.
However, one of the staff member was extremely understanding and she took good care of us. We really appreciated her effort :)
Thank you very much for everything!
Horrible table service, waiter had issues understanding English so ordering was painful, I had to ask multiple times for wine glasses to be toped up. For a corporate dinner it was not a pleasant experience. One of my colleagues has a food allergy which apparently they could accommodate with ease. First dish that arrived had the allergen scattered on top of the dim sum. Unacceptable and made my colleague weary of eating anything else and she end she just end up eating plain rice - hardly a meal worth £40 as set menu. No apologies were provided. For the rest of us food was ok but not exceptional. I used to think the Yauatcha was comparable to Roka, but after this visit it's completely not the case, Roka's service level is exceptional;. Yauatcha is below a basis dim sum take away. Very poor.
waitress keep ignore me
food is good
Interior is out of date , service inefficient, food is so so...
Staff often distracted, food below average, there is better in London in a similar price range.