Restaurant and food is great, but server Pablo 368 needs to be retrained, as he forgets orders, misplaces orders, serves everything very late, etc. He needs re-training and needs to be disciplined.

Last minute get together for 8 of us. We got a table easily and food and drinks were excellent.

Are usually have a fairly good experience here at XOC. Their service is always great and the food very tasty. In this particular occasion a friend of mine and I sat inside because it was too hot outside, over 105°. However, as the sun started to inch its way to the west it began to shine through the massive windows they have at the front of the restaurant. There are ordered no shutters or screens To protect the eyes, the backs, and other vulnerabilities for the customers. Everyone seated in the middle of the restaurant had to clear out and off to the edges because for a period of about two hours no one could tolerate the heat, direct burning sunlight, and ultra luminescence. Even after everyone had vacated, the hostess continue to try to seat people in that center area. When I approached the hostess and requested that they try not seating anybody there, she indicated that the concern was that the server had extra tables that they needed to fill even though they had tables not in the direct sunlight. In this particular case, they should have customers in mind first before attempting to satisfy a servers table assignment.

Graduation

Celebrating Birthday, very enjoyable, good food, ambiance, outside dining, service

Great tacos!

Mother's Day dinner on short notice! Thankfully I was able to make a reservation the day of. Had a great time. Food was delicious! Service was great and very accommodating! Will be back

Issues getting food out of kitchen. One in our party ordered grilled veggies dry. No oil. Her order comes out slathered in oil about 15 minutes before anyone else’s.

I ordered fajitas mixto. Shrimp and steak. It arrives as chicken and shrimp. Sent it back. Comes back. It’s got 3 shrimp and about 8 tiny slices of steak. Complete ripoff.

Another in our party order gluten free fish tacos in corn tortilla. Comes in lettuce cups.

None of this was servers fault. Kitchen and expediter not doing their jobs at all.

Manager runs around appearing useless and you can tell staff was not happy.

Food was ok. Some of it was very bland. Service was HORRIBLE. Very slow and careless. We got a drink spilled on us by a female server. She saw and didn’t say ANYTHING! Didn’t even wipe it off or offer a napkin. Just walked away. Also, my dad was trying to decide which margarita to get and the server said “how about the house” so my dad said ok. The server walked over to the counter right next to our table, picked up a house margarita that was just sitting there (clearly one someone else didn’t want) and handed it to my dad!!! Then we told him we were ready to order. He said ok, then said “hold on” and walked away for 15 min. We had to ask another server to go get him and he claimed he didn’t realize he did that. And that’s just to name a couple of the many awful things that happened. Never coming back here again. Disgusted with the service and how poorly we were treated.

My husband and I took his mom to XOC to celebrate Mother's Day; bottomless mimosas, buffet and great service from Pablo. I checked in with the front desk and was greeted by Mike who is the GM who was clearly have a bad morning. He tells me "You didn't make a reservation for a dog, so I can't sit you outside or in" Then he follows up by saying "there's no way you could have made a reservation on Opentable, it's blocked." But how did XOC have my reservation to begin with? I made this reservation on March 21 with a special requests to sit outside as I will have my dog with me. Mike told my husband he would sit us inside with our dog only because I suggested going to Joey's next door. Mike then said as loud as anyone could hear, "that's a therapy dog right?" My dog is NOT a therapy dog. I informed Pablo Mike is the reason why we not be coming back. Pablo apologized and told us he was going to make it right. Pablo comes back and says he will be moving us to his section outside. Mike comes back to our table and proceeds to tell us that the table we're going to is in a very crowed section (super passive aggressive tone). Later Pablo comes back to our table and asks if I am going to write a review on Yelp (Mike wanted Pablo to confirm with me). He begged me not to. I told him Mike needs to come to our table and apologize for speaking to me the way he did. Mike came over to the table and kept making excuses about it being Mother's Day, how there was no way I was able to make a reservation via Opentable, etc. I interrupted him and told him it was Pablo who made up for our poor dining experience. He proceeded to go on and on about how Pablo is just a server, how XOC is HIS restaurant and he's the only manager. I explained to him that he has done nothing to make this a positive dining experience, very rude, how does he have a job in the hospitality industry when he is anything but hospitable. He wanted me to confirm this was going to be last time at XOC.

Mike was very accommodating. Actually everyone was very accommodating especially on mother's day.

I never get tired of this place ! Excellent food amazing service

Family dinner on Friday night. Great food, service and beverages. Had a 10 month old with us, wait staff and management were wonderful and accommodating.

The chairs were tight. We were sitting at the patio and the man behind me kept banging my chair. They also had a barking dog....

Good food, slow service

Excellent food, margaritas and service! Beautiful restaurant

Really a perfect evening. Our server was very attentive and made great suggestions on the menu. The food was fantastic and the environment was perfect.

The food is consistently good here, as is the service. Make a reservation for a weekend evening, and expect a bit of chaos. My only issue with the service is this feeling of chaos. The management should hold the wait times or put some more runners on the floor ( or go out there theirselves). Diners shouldn't feel the chaos. That said, the friendly staff and good food is worth it, IF you are a forgiving type, if not, go early or on a weekday

Delicious dinner plates, along with very satisfying Silver Patron Margaritas! For all type of events and gatherings

Everything was great except the long wait to check in. I hope they were shorthanded because there's no other excuse for waiting 10-15 just to check in.
The Food and service were great!

The food and drinks were surprising better than expected. Located in a crowded place with lots of restaurant choices and shops, both service and food was very very good. And sitting on the patio people watching was also fun. Food was fresh and tasty.

We made reservations last minute and were very nicely accommodated.

Birthday. I had submitted through this app that we were coming for my mother-in-law’s birthday. The servers did not do anything for the occasion. The server was also not very attentive. We didn’t have water at he table for the first 15 minutes and we were very thirsty. I had a flag him down to ask.

To start with, the Tortilla soup presentation was unusually different - won't spoil it, but they don't just place a bowl of soup in front of you. Very generous portions. Outdoor seating as weather permits. A different Mexican eatery.

Comida auténtica mexicana. Buena área para representar la comida mexicana.

Great service and excellent food. Fun for all times.

We come to XOC many times. Normally, we enjoy the restaurant, the food, drinks and service. On this particular occasion, it was disappointing. It was very busy. As a result, the delivery of food and drinks to the table was very slow. Our waiter was very good but apparently was battling with the bar and kitchen to get our food and drinks on a timely basis. Despite this occasion, we will return.

Family moving from Texas to California.

Great experience! The setting is beautiful and customer service was satisfying. Must try the shrimp tacos

I am glad I was able to go but unfortunately my reservations were not found? I even called back the Restuarant to confirm via phone. When I got to the restaurant they said they couldn’t find my reservation and I felt very embarrassed in front of my friend even thought I booked a reservation through open table and called back the restaurant to confirm my reservations. They were accommodating bc they were not busy by how about if they were?!

Everything was great ! Food was sooooo good and great service

The service was great!

Valentine’s Day

Great experience

Love the music and atmosphere. But the chairs outdoors were very uncomfortable.

Food was delicious, service was a bit slow but he was very attentive

Great location with excellent food and fun ambiance. Good for gatherings and celebrations. Must try the tacos and flautas as they are well done.

Great Margs! Love their tamarindo marg. Also excellent table side guac

The food was good just need to add more on their fresh fruit and include mimosas in their buffet price.

Awesome service and great food!!!