The food was AMAZING and the service was OUTSTANDING
Great night owner present and made group feel special!
This wasn't my first time eating at XO's downtown. Previous visits were great but the one this past Saturday was probably my last. I'll first say that the food was great. There were no issues with the food all of my issues were with the service. First off it took 15 minutes for someone on the wait staff to ask us about drinks. That only happened because my wife approached one of them so who knows how long we would have been sitting. Next, they sat a huge dinner party right next to us. There were in excess of 20 people there and they ran out of seats so people were just standing in the aisles. We were constantly bumped and could barely hold any kind of conversation. The Beechwood location is 1000x better. Stay away from this place.
Food was excellent!! My only critique is that when we arrived it took them 15-20 minutes to have our server come to our table to address us and offer us something to drink. However, from that point forward the service was excellent. The Entrees were exceptional! We will definitely recommend this restaurant.
We dined New Years Eve. We hadn’t been sitting 5 minutes when our waiter came over to take our food order. Hadn’t even received drinks yet. I guess he wanted to turn our table quick.
Food very disappointing. My New York Strip was chewy and lacked flavor. Lobster tail was mushy. My husband had rib eye, also chewy. I expect prime meat at these prices to be the best. Unfortunately, this was not the case.
Place was great. Hostess was very nice. Server was good haloed us out with choosing meals since it was our first time. Wish tables were a little further apart but other than that place was great. Would deff go back an recommend for special occasion or nice date night.
Was not pleased with our server at all I will leave it at that because we have been at XO many times and have always been happy I guess everyone can have a bad day .
Ordered the special Beef Wellington - was supposed to be medium but was closer to medium rare. (That's actually how I would've requested it, but someone expecting medium would've been unhappy.) Meat wasn't as flavorful as I would've expected. Also, my husband's filet was great but the shrimp add-on was bland/boring.
Also, when I made the reservation, I mentioned the occasion was my husband's birthday (he actually was born on 12/31) but no mention of this was made when we arrived or by our server. Other restaurants have recognized a special event upon arriving at the restaurant but not at XO. I was disappointed.
Overall, I would probably not go back to XO again as there are so many wonderful steak houses in Cleveland.
Was a cold evening and cold in the restaurant. Recommend a Shaw for ladies and light jacket for men.
Good food, prompt service, over priced. Was seated in a terrible location by a walkway to the bathroom even though there were many empty tables.