Poor experience. In a city where there are a substantial number of choices for dining of all sorts, it is disappointing how bad XO Downtown has become. We will not return to XO.
My boyfriend and I made reservations for valentines day. I felt like I was walking into a celebrity's home. The decor was updated, sexy and sophisticated. Everything we tried tasted so fresh like they went down to the water and plucked the eyeballs out and put it on our plates. Best seafood I have ever had hands down. The cocktails and dessert were delicious so much so that I had 3 holy waters. Jim took great care of us he was very knowledgeable, engaging, efficient/quick, and made us feel like he appreciated us as much as we appreciated him. I felt like I was able to spend quality time with my boyfriend in a relaxed and beautiful atmosphere and although it was expensive it was well worth it for all the reasons I have previously stated!
Valentines Day. Did not disappoint. 2nd time there, expectations were met.
We were excited for a special Valentine dinner,Waiter was very good and told us how long steaks were aged. The steaks came out mixed up and my wife’s medium well was pretty red and had to be sent back but they were fine after that. Our mistake was adding lobster tails to our dinners obviously not their expertise ,undercooked and a bit stringy ...we made the best out of it but there are considerable better choices to be made the next time.
Dinner was wonderful and the wait staff was so pleasant. Overall a fantastic experience.
Both food and service was very good. Prices are on the high side but the quality of the meal was worth it.
Always amazing food and great service!
My wife ordered the Australian Wagyu steak which costed around $120 but it looked and tasted as a skirt steak with lots of greasy parts. It’s not our first time eating a Wagyu steak and this is by far the most disappointed of them all. The service was great and the place has a great ambience but the food was not surprising at all taking in consideration the cost as well .
Fantastic restaurant and worth the price. The overall theme is very modern, from the decor to the music. Very inviting and friendly staff, and the food is second to none. Best New York strip I've ever had. Cooked to perfection. Highly recommend and my favorite restaurant in town.
We live here in Cleveland, and on a whim, decided to go here for dinner. So glad we did! Everything was great..food, service, drinks, all wonderful!!
Our dinner was fantastic. The lump crab cake was delicious and the calamari was cooked to perfection. We split the large rib eye for two and it was wonderful. The Brussel sprouts with bacon and garlic mashed potatoes were the perfect sides. Nice ambiance and service was good.
My husband was craving a good steak for his birthday and was very pleased with what he got. I had a delicious sea bass. My husband almost fell out of his seat for nutella creme brulee. Only about a 1/3 of the tables were being used in the dining room. Unfortunately, there was a loud table of 4 businessmen nearby who were talking and swearing that we had to leave our table. I think this place likely attracts this crowd which is unfortunate for those of us trying to have a normal conversation with our dinner companion. We may return but if we do it may be to the bar only.
A wonderful experience as always. The steaks never disappoint. Seasoned well and grilled to perfection.
My fiancé and I were visiting Cleveland, staying in the area we found XO and it was nothing but exceptional. From the service to the food, I give it 5 stars. Well worth it!
The food was AMAZING and the service was OUTSTANDING
Great night owner present and made group feel special!
This wasn't my first time eating at XO's downtown. Previous visits were great but the one this past Saturday was probably my last. I'll first say that the food was great. There were no issues with the food all of my issues were with the service. First off it took 15 minutes for someone on the wait staff to ask us about drinks. That only happened because my wife approached one of them so who knows how long we would have been sitting. Next, they sat a huge dinner party right next to us. There were in excess of 20 people there and they ran out of seats so people were just standing in the aisles. We were constantly bumped and could barely hold any kind of conversation. The Beechwood location is 1000x better. Stay away from this place.
Food was excellent!! My only critique is that when we arrived it took them 15-20 minutes to have our server come to our table to address us and offer us something to drink. However, from that point forward the service was excellent. The Entrees were exceptional! We will definitely recommend this restaurant.
We dined New Years Eve. We hadn’t been sitting 5 minutes when our waiter came over to take our food order. Hadn’t even received drinks yet. I guess he wanted to turn our table quick.
Food very disappointing. My New York Strip was chewy and lacked flavor. Lobster tail was mushy. My husband had rib eye, also chewy. I expect prime meat at these prices to be the best. Unfortunately, this was not the case.
Place was great. Hostess was very nice. Server was good haloed us out with choosing meals since it was our first time. Wish tables were a little further apart but other than that place was great. Would deff go back an recommend for special occasion or nice date night.
Was not pleased with our server at all I will leave it at that because we have been at XO many times and have always been happy I guess everyone can have a bad day .
Ordered the special Beef Wellington - was supposed to be medium but was closer to medium rare. (That's actually how I would've requested it, but someone expecting medium would've been unhappy.) Meat wasn't as flavorful as I would've expected. Also, my husband's filet was great but the shrimp add-on was bland/boring.
Also, when I made the reservation, I mentioned the occasion was my husband's birthday (he actually was born on 12/31) but no mention of this was made when we arrived or by our server. Other restaurants have recognized a special event upon arriving at the restaurant but not at XO. I was disappointed.
Overall, I would probably not go back to XO again as there are so many wonderful steak houses in Cleveland.
Was a cold evening and cold in the restaurant. Recommend a Shaw for ladies and light jacket for men.
Good food, prompt service, over priced. Was seated in a terrible location by a walkway to the bathroom even though there were many empty tables.
As always, an amazing dining experience. The steaks are prepared to perfection, and the sides are excellent as well. The nutella creme brulee is a must have!
Birthday and service was poor
best steaks in Cleveland! Strip and Delmonico we top notch!
It was very good place to eat but for the price. I don't feel it was worth the money.
Steak quality did my meet my expectations from my first visit to this restaurant 6 years prior
I came for my birthday the food was cold I asked for my food to be boxed up and they never brought my food out my happy birthday dish was threw quickly together.. I usually go to the one in pepperpike which is usually good I’m truly disappointed on the service and food quality