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Permanently Closed - Xi Shi Lounge, Shangri-La Hotel Vancouver

180 reviews
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CAN$30 and under
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Perfect For:
  • Special Occasion
  • Great for Lunch
  • Fit for Foodies

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This restaurant is permanently closed.

Xi Shi Lounge, Shangri-La Hotel Vancouver, could be the place to go for those who are searching for a quality place to grab some food and drinks. It has a classy and intimate ambience that makes it a good choice for those who are heading out on a date or those who are out with some friends. It can also be a good family spot.

Xi Shi Lounge at Shangri-La Hotel Vancouver has some great options for those who are looking for delicious Asian cuisine. It also offers live music that fits with the classy atmosphere. Xi Shi Lounge also has drinks available for those who would like to enjoy some cocktails.

Dining Style
Casual Elegant
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International, Tapas / Small Plates, Afternoon Tea
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Hours of operation
Open from 11am to 12am Sunday - Monday
Friday and Saturday 11am to 1am
(Seasonal Patio from 11am to 11pm)

All Day Menu - Daily
11am to 1100pm- Innovative, inspired food selection perfect for lunch or to complement an evening cocktail

Open Face Sandwiches - Weekdays
Available Monday to Friday 11am -3pm

Afernoon Tea - Daily
Monday to Friday 2pm - 5pmTraditional Afternoon Tea,
Saturday and Sunday 11am - 5pm
Saturday and Sunday - live classical piano

Offering live entertainment 7 days a week
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Phone number
(604) 661-3353
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Payment options
AMEX, Diners Club, Discover, JCB, MasterCard, Visa
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Dress code
Smart Casual
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Executive chef
Wayne Harris
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Private party facilities
Located on the 6th floor of the Shangri-La Hotel, surrounded by Floor-to-ceiling windows, complemented by a 2000 square foot private terrace, we offer you an intimate setting to host your corporate or social gathering.
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Private party contact
Sameena Iqbal: (604) 661-3332
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Cross street
Thurlow Street
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Parking details
Free parking available on Alberni Street until 9am, meter parking thereafter.
Valet parking available through the Shangri-La Hotel off of 1137 Alberni Street, between the Coastal Church and Urban Fare. Follow the Shangri-La sign down the ramp and follow the Hotel Reception sign (daytime flat fee of $10 plus $2 per half hour parking. From 6pm onward evening flat fee rate of $16).
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Enjoy live music, Monday through Saturday from 5pm onwards. On Saturdays and Sundays, a classical pianist from 1:30pm to 4:30pm provides the perfect complement to afternoon tea service.
Banquet, Bar Dining, Bar/Lounge, Beer, Cafe, Counter Seating, Entertainment, Full Bar, Happy Hour, High Tea, Late Night, Non-Smoking, Outdoor dining, Private Room, Takeout, View, Wheelchair Access, Wine
What 180 People Are SayingWrite a review
Overall ratings and reviews
3.9based on all time ratings
Noise · Moderate
81% of people would recommend it to a friend
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3.0Dined on January 18, 2016

I was surprised that they cut the portion of the food for the afternoon tea to almost HALF. For a $44 afternoon tea, all we got was 2 scones, 2 tiny sandwiches and couple of very tiny cookies. I showed the pictures that I took before to the waitress and she talked to the chef and said that's the way it is now. Cut portion to HALF ! Won't recommend anyone to Xi Shi for the afternoon tea!

4.0Dined on January 15, 2016

Wonderful environment

5.0Dined on January 4, 2016

The afternoon tea menu is awesome. The mixture of sandwiches tea and desserts on the tea tower is always something to look forward to.

5.0Dined on December 23, 2015

It was very grand. The live piano was too loud. I couldn't hear over my own voice. I rather enjoyed the lounge music which was soothing and more intelligible.

1.0Dined on December 13, 2015

Such a 5 stars hotel, Cook didn't made foods from their heart, provided guest with dried sandwiches and scones dried like cookies. Besides, I have been waited for such foods for half hour.
Waitress (1052, Michelle) provided with poor service, she just leaded me a table some minutes later advised me select a tea on the menu. When food came not introduce each of the food and when I paid my bill. She has mentioned give me the change, yet she didn't, and I have been waiting and waiting until I am about to leave. She said "See you next time". Seems like nothing gonna happened.
Services not professional & that day don't have many guest in lounge.
Do you think have next time?
Poor services with poor foods that I never had in 5 starts hotel.
$46.20 of high tea is worthless!!!

5.0Dined on November 24, 2015

Great experience for my first visit here. We received great guidance through the menu and prompt and courteous service. I'm hoping I can find the time to go back one day.

5.0Dined on November 19, 2015

4 ladies went for high tea, and it was great! All the teas we tried were amazing and the tiered treats were great-the clotted cream is soooo good! The ambiance was nice and quiet and comfy, we didn't want to leave. Our service was great, I'm not sure of her name but she was so helpful and sweet. Will definitely be back.

5.0Dined on October 20, 2015

Ambience was excellent. I would tone it down a bit with the music. At times it was hard to listen to our conversation.

The food and tea selection was very good. The only problem that we all found was the bread for the sandwiches, it was old.

5.0Dined on October 10, 2015

Nice place to enjoy afternoon with my girlfriend.

5.0Dined on October 4, 2015

Went back to the Xi Shi Lounge at Shangri La (after not having been there for a couple of years) for afternoon tea to celebrate an 80th birthday and it was as excellent as I remember. Attentive but not cloying service, excellent tea choices and wonderful savoury and sweet items. My guests were impressed and everyone enjoyed themselves.

5.0Dined on October 3, 2015

Decent food. Good service. Wonderful piano. Love their giant tea pots and plates! Definitely worth the $$

3.0Dined on August 8, 2015

I went with a few out of town guests, thinking this would be a nice treat. They were also having a face changing and tea kung fu show during afternoon tea time. The price was $44 per person, it came with 4 sandwiches, 2 scones, and a few pastries. We went later in the afternoon to catch the 4PM tea kung fu show. At first I thought it would be nice to have lunch and a show, to make my money's worth. We were seated right next to the entertainer, who also works at the lounge, we got splashed here and there during the 5 min show. Even the table next to us had complained about the water being splashed on them.

The decor and set up was really nice, with nice comfortable seating, not too close to each other. The food was very average, it wasn't anything spectacular. There wasn't much that I would say, "WOW that was so good, I want to come back". For $44 I was expecting something more than average. Cucumber sandwich, smoked salmon on a toasted bagel, egg salad sandwich was very ordinary, and also the same as what I've had at other lower priced afternoon teas in Vancouver. I was expecting more, something out of the ordinary, but there was no twist to the classics. Other afternoon teas I've been to before are even better, much more mouth watering, and less expensive than the one I had at Xi Shi.

It was nice that they asked for any dietary concerns in the beginning, they had swapped out the peanut items with cookies instead. The china they used was very beautiful. The tea was wonderful though. It had a very fragrant smell and it also had a good strong taste. Most flavoured teas I've had smelled great but the taste was very bland. But yet again, $44 for an afternoon tea at Xi Shi, one of the higher priced afternoon teas in Vancouver, was some what disappointing. I went in with a high expectation due to the price point and reputation of the restaurant, and it was disappointing to say the least. The value was not there for the money, even with a show.

5.0Dined on July 22, 2015

The manager went out of her way to make this a very special birthday celebration for my daughter.

5.0Dined on July 18, 2015

First time at Xi Shi Lounge. Loved the food, service, entertainment, and piano player! Fabulous!

4.0Dined on May 7, 2015

I brought a business acquaintance for the Afternoon High Tea and we had such a great time! The food was lovely, the entertainment fantastic and the tea... phenomenal. The service was remarkable. I know I'll find myself recommending the Afternoon High Tea to others.

4.0Dined on April 28, 2015

Meaghan B. was my server. Very knowledgeable and well versed in teas, as well as the afternoon tea menu. Had the Jasmine Green Tea, delicious. Very much enjoyed the food as well. That part of the Afternoon Tea was great.

Ambiance was not comparable to other Shangri-La Hotels. Very small space. Afternoon Tea is held on first floor bar. View was of construction going on in neighboring buildings. Not very nice.

It was a nice experience all together, but having done it, I will go elsewhere next time.

5.0Dined on April 26, 2015

good performance and food

3.0Dined on April 9, 2015

I always enjoy the high tea. I have been a hand ful of times. The food and tea are always great. The service has been impeccable at times as well. The first few times I was here my tea pot never got cold and I also didn't have a chance to fill my cup because there was always one of the attentive staff quick to notice when I needed a refill. Not only was the tea service great but I felt well taken care of, similarly to what I imagine royalty would be treat like. However, the last three times I have been the service has been good but not great, in comparison. I've had to request more hot water for my pot and not once had my cup been filled. The service just wasn't up to the standard of previous visits. These are minor details with a simple fix that had set their tea service apart from others. That being said I would recommend. But please go back to treating your customers like royalty. It was so much fun.

3.0Dined on February 28, 2015

The special kung-fu tea performance was amazing!
Asian themed hightea food items were so-so, not very appealing.
The water for brewing tea was not hot enough therefore our teas were not infused to full flavors.
Service was not very attentive.

5.0Dined on February 22, 2015

I was very happy that we were able to relax on the couch. It was very comfortable and everyone was amazing. We saw the kung fu tea show and it was very fun. Tea was great.

4.0Dined on February 18, 2015

Xi Shi Lounge is better than I imagined! Although the price can be high and you may think that the food is not enough, it is actually the opposite! The foods are way more fulfilling than I thought; my friend and I was really full with what it's given. I am definitely coming back with my girls for afternoon tea here. Great atmosphere and great food!

5.0Dined on February 8, 2015

The place is so nice!!! I like the high tea service too~

5.0Dined on January 10, 2015

My wife and I attended an Afternoon Tea. The food was exceptional, the tea was excellent and the service was superb. I was an overall enjoyable experience.

4.0Dined on January 10, 2015

The Emperor's Afternoon Tea was both pleasing to the eye and delectable on the palate. The food was beautifully displayed in its china tower and extremely fresh tasting and delicious, particularly the duck steam buns, the mini bagel with salmon and crème fraiche, and the homemade scones. The scones were the best I have ever tasted in my life! They were moist on the inside with a buttery crunch on the outside, and the raspberry preserves and the clotted cream complimented them excellently. The only disappointment was the egg sandwich; the bread was stale and the filling was nothing special. The overall service was very attentive and friendly, albeit a little slow in the beginning, but that may have been due to the fact that it was early and the restaurant had only recently opened. The same holds true for the live piano playing. The pianist only came on at 1:30 pm. It would have been nice if he had started playing earlier, as it is advertised as such (11:00 am - 5:00pm).

5.0Dined on December 25, 2014

We love to high tea there - food, service and place are very good. I only have a little comment on 25th December. I ordered a half shot coffee of Latte as I cannot drink too much coffee in a day. When I have a zip of the coffee and it was still very strong to me. I requested to keep half coffee of the cup and add more milk instead but turn out....... mmm not good any more. I remembered I been there at first time I did same order of coffee and it was taste very good. Please take the customer request seriously as it makes us come back!


4.0Dined on December 14, 2014

My sister and I are huge fans of afternoon tea and try to find different places that serve this. Xi Shi Lounge was on top of our list to try and I personally wasn't disappointed. The restaurant/lounge is beautiful and the servers were very attentive. Half way through our tea, a live pianist came in and played wonderfully. The food was delicious, however, I thought their ginger loaf could have been less dry and my mom and sister who are both amazing cooks noted that the oil used to fry the spring rolls was a bit old. Otherwise, the tea selection was good, the sparkling wine was excellent and overall, I would love to come back if only for their BBQ duck steamed buns!

4.0Dined on December 13, 2014

The lounge has great small plates: the tuna - amazing; the chile beef skewers.....yum !

We were there early in the evening for a pre-concert nosh.

Much later, the lounge was filled with young people....obviously a hot spot for the wealthy and wealthy wannabees

3.0Dined on December 10, 2014

Excellent tea cannot sit in water beyond steeping time. serving tea with the leaves
left in the water too long is BITTER!

5.0Dined on December 7, 2014

Tea service was excellent-the food, service, and tea selection. Live piano music added that special touch. I can't say enough good stuff about the service. And the kids selection was perfect and very surprising for a high end location.

4.0Dined on November 11, 2014

The food was tasty, we enjoyed the Asian flavors in the hightea. We had an issue with our server not understanding our orders.

She brought around the wrong tea.
Asked us twice if we wanted two tea settings for hightea. (this is what we were there for, it was in our open table comments)
When we asked for the bill we asked to take home the remaining food she put the food in front of us.
Every time there was an issue we asked the floor manager for service because the communication was so poor.

3.0Dined on November 2, 2014

Service is good, servers were attentive, went for hightea and the hightea set fell flat. The savory tier and the scones were good but the sweets on the top tier were not appealing at all and held very little interest for me and my friend. Additionally presentation of the sweets was also lacking making it look very lackluster. Would have expected more from Shangri La

5.0Dined on October 17, 2014

The service at Shangri-La Hotel, Vancouver is unlike any other.

The staff are attentive without being intrusive.
The professionalism is palpable and they perform their duties with fluidity and surgical precision.
They are approachable, sociable and make an effort to address every guest by name. Though they have no problem keeping it formal.

As someone whom works in Hospitality, it is my humble opinion Shangri-La Hotel, Vancouver personifies what the industry is, for lack of better words, all about.

5.0Dined on August 25, 2014

Natalia made this experience wonderful! This was my friend's mother's first time at "high tea", what a fabulous introduction to this amazing tradition. Sandwiches were delicious, scones are the best I've ever had, sweets are my least favorite, would prefer more sandwiches and scones.

3.0Dined on August 19, 2014

Being that it was my first time to experience high tea at Shangrila Vancouver I was excited. I have stayed in Shangrila in Asia and Toronto location since that's were we are from. I always make it a habit to try high tea in different high end hotels.

- server extremely nice, quick & efficient
- noise level very comfortable, small but cute lounge

- high tea is served with nice silverware but to my shock, my tea strainer was old and rusting
- tea selection is lacking. For a high end hotel serving high tea, the loose leaf teas were not that great and being Asian, I know good green & black teas and this wasn't that great.
- price a bit on high side but expected for a hotel. This really isn't a con.
- chair pillow falling off

5.0Dined on August 17, 2014

The food was great, the piano playing in the background was lovely and the seating area was by far the best I've ever seen. My friends and I decided to have afternoon tea at this lovely restaurant and our expectations were blown away!! The ambiance and details of the restaurant (piano, lighting, comfortable seats, gorgeous tables) were breathtaking and the service was so lovely. I've never been to a place where waiters and waitresses go out of their way and make sure you aren't missing anything during your meal. They were also very patient with our many questions. And lastly, but not the least, the food was amazing!!
All in all a great time!

5.0Dined on July 19, 2014

Pros: Beautiful table setting, great service, delicious treats especially, their butter scones are to die for
Cons: Piano music was really great but not so great if you want to have a conversation

3.0Dined on July 19, 2014

1. The cup and saucer and the plates on the high tea tray were all in white china, while the tea pot and the plate were in pattern. It's not even a proper set.

2. Waited so long to ask for more water in my tea pot.

3. The bar chair was too high and too far way from the table, hard to get in and out.

4. The food was okay.

5. The tea filter turn black with black water coming out after using it, it was actually rusted.

6. The lychee, rose with almond tea is good.

6. Only good part was the live piano and the tea itself.

Overall: For a price of $38 before tax, with the level of food quality, service, chinaware, it's not worth it to visit again. There's a lot more other places that is a lot better for a price of $38 or even lower.

5.0Dined on July 13, 2014

My husband and I had afternoon tea at the Xi Shi Lounge for the very first time on Sunday and thought it was quite excellent overall. It was soothing to hear the piano notes waft in the air as we sipped our wonderfully aromatic tea and nibbled on the delectable delights that were beautifully presented to us on the tray. I especially enjoyed my pot of lychee, rose, and almond black tea - one of the hotel's signature teas. The only thing that fell short like many other afternoon tea venues in North America is they don't offer an unlimited number of finger sandwiches as they do in London. I highly recommend the lounge for a romantic afternoon tea experience for special occasions or for a lovely get-together with friends and family.

5.0Dined on July 13, 2014

Our party of four was seated beside the pianist who began playing around 1pm. A beautiful selection of music. The variety of afternoon teas and delicacies was very good.

4.0Dined on May 31, 2014

The food served was great. Limited tables available and wished the tables were further away from each other for more privacy. Enjoyed the life music though!