Lack of service, the food was actually terrible. We have been here before but this was by far the worst experience I've had at Wokcano. It started with the drinks, the first 3 things we ordered they didn't have ingredients for. Someone isn't doing inventory properly or something?
The service was not good, they never came back to ask us if we wanted another round. And we were over it by then, we didn't even want to order more.
Nearly all of the food we ordered wasn't good. And we had one gluten free friend who could barely order anything since nearly all sauces and soy sauce had gluten. The birthday girl had a terrible piece of salmon on her sushi and it ruined her entire appetite. Tasted overly fishy and slimy, she was not happy about and left very disappointed. Our server didn't even ask how everything was. To list out our issues - our miso soups came out cold, we asked for new soups and we received nearly half the amount after they microwaved them and the soup evaporated (getting them back took 10 minutes btw... they could have just brought us new FRESH soup). The salads were soaking wet... who wants to eat wet lettuce? The quality of our fish was terrible (as mentioned above). The orange chicken was overly cooked and difficult to eat, it didn't even taste freshly made, the outside was rock hard.
By the time we got our bill we didn't even have the energy to complain. We just wanted to get out of there. Terrible place to choose for our friends birthday dinner, couldn't be more disappointed.
My first experience with my boyfriend just for our cravings. We both order the sushi and rice seasoned with ginger. We both loved it and took a to go. Turns out, his mother loved it too. I'd give them a 3 out of five stars overall four stars from the customer service, atmospher, and location, however. I'm not a fan of tipping but when it's due, I do too lol.
Terrible lighting, spotlight was in my eye. Food came late and appetizers came with the meal. Food was mediocre.
So we made reservation for 6:30 on a Saturday at night and it was pretty mellow. Maybe three tables seated and a ton of staff. The woman at the front was super sweet and offered us happy hour or regular table. Before we could answer some guy came and whisked us away and sat us. He was so fast my mom couldn't catch up as he sprinted up the stairs, throwing the menus on the table. We received water right away and then sat...and sat...sat. We watched at least 15 employees running around but no one came to us. I actually had to get up after 15+ minutes to ask if we could order. The nice server said sorry and said there had been a miscommunication and took our order. We ordered a cocktail and food and it came in a timely fashion. Strangely the sushi fish was on the warm side but other than that food was average. No one ever asked me if I needed a 2nd cocktail and my water stayed empty for a while. Then we asked for the check and it took - again - like 15+ minutes for them to take the check! I know they are trying to hip and trendy and the ambiance is lovely but the food wasn't anything special and the service was disappointing.
The food was terrible. Sushi was not fresh. Very disappointing.
Amazing service and food will be back again soon !
Great menu with a pretty large selection of asian infused options. The food was really and portions were really good.
The only thing that didn't make this resturant a total lost, was our waitress .. an Asian woman that kept us upbeat considering how the restaurant turned out to be. Our choices was limited with where we were able to sit, we end up having to choose a seat that had a big hole in it, we were embarrassed for the restaurant. And then we get to the food, where it was very tasteless and bland ... after finding out that the place is not kid friendly, the menu was very limited to what I was able to give my three-year-old niece. My three-year-old niece did not like the one thing that I thought she will eat. Which was the crispy chicken strips, however she did eat the broccoli
Great happy hour drinks and appetizers for the price.
Food for dinner was amazing. I recommend, Korean short ribs, Double Kung Pao (super spicy and filled with shrimp and chicken) Pad Thai and the family style Sushi regular plate enough for 4 people.
We made a reservation for 7pm. When we arrived the restaurant was unexpectedly closed. Paper sign up just said CLOSED with no explanation. Very disappointing especially with two hungry kids.
Really great spot to have relaxed convo would return.
I met a friend for lunch and was pleasantly surprised at the great value of their lunch menu - and the food was fresh and delicious!
A nice place, service not so good. It took over 15 minutes to be acknowledged at our table. I had to go downstairs to tell the hostess nobody had come to are table yet.
Service was not good. Hardly came by and uninterested in us. Not a pleasant experience. Regret this choice
To be honest we have been coming to wokano for many years. we love the food and the atmosphere but this past Friday night the service was terrible, I had a surprise birthday gathering for my mum, it took over 30 mins for us all to get our first drink. we ended up having to order 2 at a time as it took so long. then there was mix ups on the bill and food didn't come out and my friends still got charged for it. so was kind of a shambles. Sadly my mum said she does not think she will be wanting to go back any time soon.