The food is consistently good. That's why I keep coming back. The service is bad. Bus boys and waitress don't know the basics of table service. For example, when serving an entree and each person has had an app, clear the dirty dishes before putting the new dishes down. You DO NOT put the new dishes ON TOP of the used ones. Or, when serving coffee, offer sugar. Don't assume the customer will go to the bar to ask for some because you have never come back.
Service reflects very poorly on management and ownership. Bad, bad bad.
Overall this restaurant was good, good food, good service, ambiance was nice. We went on a very cold night and the building is old so it was very cold inside.
I took my girl friend to the WHI for dinner on New Year's Eve. Overall our experience was great. I had the Prime Rib, which was excellent, with green beans and crispy potatoes. My girl friend had the filet was some type of sauce that was outstanding (I obviously had to try it). The only complaint was it was a little chilly in the main dinning area and I noticed a few people eating with their jackets on. Other than that it was a spot on way to end 2017. Overall 9/10
Dining room was freezing. Many diners ate with scarfs and/or jackets on entire meal. Headlights of cars entering shined constantly into room.
Upon leaving, we took time to look around whole restaurant and found they actually have two dining rooms AND it was warm and had a fireplace.
We mentioned repeatedly how cold we were to our waitress and would have appreciated being told there was another room to eat in. Was very hard to enjoy the meal wearing coats.
The temperature New Years Eve was maybe 10 degrees and inside the main dining room it was maybe 60 degrees! We were all so cold, the restauruant had placed a party of 2 directly in front of the fireplace- they were too hot and no heat reached the rest of the patrons. i would not recommend this restaurant if the temp is below freezing, they were not prepared for this special evening to keep patrons warm!
This was our first time at the Winsor House with the new menu, and it did not disappoint! I had the beet salad, which was beautifully presented, well portioned and delicious with a mix of beets, goat cheese, candies pecans and poached pears with the right amount of vinaigrette. My husband had a Caesar salad, which was good (if not particularly special) with a generous portion size. I had the bone in pork chop for my entree, and I’m definitely going back soon to have it again! It was perfectly cooked and served over polenta with crispy Brussels sprouts. My husband had the bolognese which has long been a favorite of ours - still great. We split the chocolate bread pudding for dessert, which was good. The bread pudding was warm and not too rich, and it is served with vanilla ice cream.
We have eaten at the Winsor House many times and have always had an excellent experience. On Saturday evening before Christmas it was very, very busy. The kitchen could not keep up and the waitress was extremely overwhelmed. (Not her fault. She did the best shecould) The appetizers and dinners took a very long time to arrive . The waitress kept coming over and saying soon and five more minutes. She was apologetic. They did not have a glass of wine available on the menu or a bottle that we ordered from the menu. Our appetizers and meals were fine but not the experience that we are used to at the WinsorHouse. We were told that there was a private party in the dining room. I think this may have compromised the dining experience of other patrons. We’ll definitely try it again but not on such a busy night.
It was extremely busy but we were greeted by the hostess and promptly seated. I felt the tables were too tightly packed together, resulting in servers constantly brushing the back of my chair...you know the feeling. But the food all around was good, server was efficient and helpful and the owner stopped by the table to check in on us. I'd definitely recommend it.
Food was delicious! All four in our party were happy with their meals.
The service was very good. I believe our server was named Stu. He was very pleasant, attentive but not constantly coming to the table.
One small problem was that I had specifically requested not sitting in the middle of the room and that is where we were brought. It was fixed though, once I asked the hostess to sit us elsewhere.
Everyone should have an opportunity to enjoy the absolutely delicious food and drinks. I've eaten at some of Boston's Finest and hands down this food is like eating luxury.